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Quality Inn Merchants Drive

2.5 star property
Hotel perfectly located for exploring Knoxville

Choose dates to view prices

Photo gallery for Quality Inn Merchants Drive

Cozy living room with a fireplace, comfortable seating, and large windows offering a view of the outdoors.
Two double beds with wooden headboards and white linens, a green accent wall, and a window with beige curtains.
Relax by the pool surrounded by a spacious deck and shaded seating area.
Enjoy meals and meetings in this spacious dining area with a large table and comfortable seating.
Check-in at our welcoming reception area, featuring a flat-screen TV, printer, and computer.

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Pool
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
117 Cedar Lane, Knoxville, TN, 37912
  • Knoxville Expo Center
    ‪2 min drive‬
  • University of Tennessee
    ‪7 min drive‬
  • Neyland Stadium
    ‪7 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Relax in this inviting room with a comfortable bed, a dresser, and a television.

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(63 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed, Accessible, Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Two double beds with wooden headboards and white linens, a green accent wall, and a window with beige curtains.

Standard Double Room, 2 Double Beds, Non Smoking

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Relax in a spacious room with a large bed, wooden headboard, and a comfortable reading nook by the window.

Room, 1 Queen Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

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  • Pool
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  • Pet-friendly
  • Kids pool
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CA $151 total
includes taxes & fees
Aug 24 - Aug 25
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About the area

Knoxville

Inskip stay.With a stay at this Inskip hotel, you'll be within 2 miles (3 km) of Knoxville Expo Center and 6 miles (10 km) of University of Tennessee. Neyland Stadium and Victor Ashe Dog Park are also within 6 miles (10 km).

What's nearby

  • Knoxville Expo Center - 2 min drive - 1.7 km
  • Knoxville Convention Center - 6 min drive - 8.6 km
  • University of Tennessee - 7 min drive - 8.9 km
  • Neyland Stadium - 7 min drive - 9.9 km
  • Knoxville Zoo - 10 min drive - 11.8 km

Getting around

  • McGhee Tyson Airport (TYS) - 23 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Cracker Barrel - ‬8 min walk
  • ‪Hexagon Brewing Company - ‬7 min drive
  • ‪Austin's Steak & Homestyle Buffet - ‬17 min walk
  • ‪Pizza Inn - ‬2 min drive

About this property

Quality Inn Merchants Drive

Hotel perfectly located for exploring Knoxville
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite business center. The business-friendly Quality Inn Merchants Drive also features a seasonal outdoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby.

Smoking is allowed in designated areas at this Knoxville hotel.

  • 1 building
  • 128 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
Quality Inn Merchants Drive offers 128 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Each accommodation is individually furnished. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Languages

English

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  • Pet-friendly
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Property amenities

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.
  • Cribs (infant beds) are available for USD 10 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • The seasonal pool will open in April and close in October.
  • Pool access available from 8 AM to 10 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Merchants Drive
Quality Inn Merchants Drive
Quality Inn Merchants Drive Knoxville
Quality Merchants Drive
Quality Merchants Drive Knoxville
Quality Inn Knoxville
Quality Inn Merchants Drive Hotel Knoxville
Merchants Drive Quality Inn
Quality Inn Merchants Drive Hotel
Quality Inn Merchants Drive Knoxville
Quality Inn Merchants Drive Hotel Knoxville

Quality Inn Merchants Drive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 269 out of 1003 reviews
Rating 8 - Good. 319 out of 1003 reviews
Rating 6 - Okay. 181 out of 1003 reviews
Rating 4 - Poor. 130 out of 1003 reviews
Rating 2 - Terrible. 104 out of 1003 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Melissa

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was in dire need of repair. A plug was hanging out of the wall. Mirror trim was loose and about to fall from the top. Sheets and pillow cases were stained. Definitely not the room i saw in pictures. Bed was ok. People standing outside room smoking and carrying on was disruptive. It was close to interstate and our event we came here for. And the pool was clean. I didnt swim.
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

6/10 Okay

Phillip

Stayed 1 night in Apr 2025

4/10 Poor

Cheryl

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was black hair in tub,? Soiled stain on bedspread, wash cloths etc thin and stains. Doors and walls were dirty. Poorly kept.
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The breakfast was so-so. The hotel is old, so its layout is not very good. The surroundings are safe
Stayed 1 night in Apr 2025

2/10 Terrible

John

Checked in. Entered the room, than checked out without using. Asked the person at the desk for a refund. Room did not meet with expectations. I got charged nevertheless.
Stayed 2 nights in Apr 2025

6/10 Okay

Pamela

Travelled with group
Liked: Staff & service
Disliked: Amenities
The elevator was scary. Wasn’t sure if it was going to make it. The sheets on the bed were very wrinkled and I found a hair in the bathtub.
Stayed 1 night in Apr 2025

8/10 Good

john

Liked: Staff & service
Stayed 1 night in Apr 2025

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort

Survived the stay.

Room had been previously a smoking room. Had significant mold in bathroom and missing grout with water damage. Room itself very small and outdated. The mini fridge was sticky to the touch. AC unit cycled and room went from stuffy to freezing. Definitely not worth $163.
Stayed 1 night in Apr 2025

10/10 Excellent

Jeannene

Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home fro FL

Everything great
Stayed 1 night in Apr 2025

2/10 Terrible

Joseph

Disliked: Cleanliness, property conditions & facilities
Worst hotel stay ever. I will never stay at a Quality Inn agains after that stay. Room smelled like a wet basement, the chair in the room stunk, blankets and sheets were all stained. Worst $100 I've ever spent.
Stayed 1 night in Apr 2025

6/10 Okay

Donald

Travelled with partner
Disliked: Cleanliness
Sheets were soiled and not the cleanest room. Very limited Breakfast hours, 6a-9am.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Jacob

Travelled with family
Disliked: Staff & service, room comfort
a man got the same room key to our room and entered our room at 1AM
Stayed 1 night in Mar 2025

10/10 Excellent

Ryan

Stayed 4 nights in Mar 2025

4/10 Poor

Colleen

Stayed 1 night in Mar 2025

4/10 Poor

Patti

Disliked: Cleanliness, property conditions & facilities
need of repairs. steps falling apart
Stayed 1 night in Mar 2025

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Heather L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Phillip

Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Old and dirty

Pretty run down and dirty. I guess it’s priced accordingly.
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort

Not like it looks online.

Stayed 4 nights in Mar 2025

6/10 Okay

Rhonda

Stayed 2 nights in Mar 2025

4/10 Poor

Stacey

Stayed 1 night in Feb 2025