4/10 Poor
Trevor
Travelled with partner
17 Jan 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The “resort” was dirty, poorly managed, and oddly setup. It had high potential given the lush environment, but there were so many issues.
The lighting in the room was awful with one light switch falling apart in my hands. Phone covered in dust, black mold in the shower grout, weird pile of rubble and dust on an eye-level visible surface in the bathroom upon arrival that was never cleaned up, and a dirty pillow case on the counter also upon arrival. The one usable mirror had smudges and all the windows/sliding doors were filthy.
It was impossible to enjoy the view from inside looking through dirty glass and when we requested they be cleaned, they did nothing. They did not help us with our luggage during checkout.
Important to share that taking the shuttle up and down the mountain was a constant inconvenience. We are both active people, but still found hiking these hills in hot weather not ideal for our hotel stay. It’s certainly not relaxing.
The dining room furniture is also falling apart, we witnessed one guest’s chair break beneath him. Also note, it is a Muslim hotel and does not sell alcohol at their ‘pool bar’.
Ultimately, this is NOT a resort or on par with other hotel options at this cost. The service and grounds are mediocre at best, which is disappointing given the wonderful experiences we’ve had so far in Thailand.