4/10 Poor
Juliane, New York
Travelled with group
26 Jan 2020
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival the hotel is nothing like how it appears in the photos, it's run down and dirty. There are used towels and laundry strewn about the hotel lobby area and stairs (no lift). The hotel staff leave for the night around 7pm and return only in the morning so there is no one to bring concerns to or go to for help. The room was filthy and stank of sewage coming up from the drain. There were bugs, old hair, stains on the rug and bedding, mildew, and the comforter even had mold growing on it. The bedroom only has two outlets and so far away from the beds. The hotel advertises free WiFi but the WiFi is ONLY in the lobby so all the guests cram in there on wooden benches and they have no AC but leave the doors and windows open so once again, dirt and animals. NO security. We paid extra through Expedia for the "breakfast" but staff did not want to give it to us because they said we did not. We didn't want to eat it after seeing it anyway, dirty food cubicles and only old cereal, bread and over ripe watermelon pieces. Coffee was instant only and after trying the hot water receptor dead ants came out of it on 3 separate tries. Absolutely horrible experience.
Juliane
Stayed 1 night in Jan 2020