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Hotel H15 Francuski Old Town - Destigo Hotels

5.0 star property
5-star luxury hotel near Main Market Square

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Photo gallery for Hotel H15 Francuski Old Town - Destigo Hotels

Front of property
Cafe
Exterior
Property entrance
Front of property

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
Ul. Pijarska 13, Kraków, 31-015
  • Place, Main Market Square
    ‪3 min walk‬
  • Place, St. Mary's Basilica
    ‪5 min walk‬
  • Place, Cloth Hall
    ‪5 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬

Room options

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

9.6 out of 10
Exceptional
(4 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Twin Bed
  • City view

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

8.8 out of 10
Excellent
(15 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed
  • City view

View all photos for Apartment

Apartment | Living room

Apartment

8.0 out of 10
Very good
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed
  • City view

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

10.0 out of 10
Exceptional
(12 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • City view

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

9.4 out of 10
Exceptional
(9 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed
  • City view

View all photos for Comfort Twin Room

Comfort Twin Room

Comfort Twin Room

9.4 out of 10
Exceptional
(6 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds
  • City view

View all photos for Premium Twin Room

Premium Twin Room

Premium Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds
  • City view

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About the area

Kraków

City center stay.At this Kraków Old Town hotel, you'll be well placed to visit Royal Road and Main Market Square, both within a 5-minute walk. Gallery of Ancient Art and Planty Park are also within half a mile (1 km).

What's nearby

  • Royal Road - 2 min walk - 0.2 km
  • Main Market Square - 3 min walk - 0.3 km
  • Kraków Barbican - 3 min walk - 0.3 km
  • St. Mary's Basilica - 5 min walk - 0.4 km
  • Cloth Hall - 5 min walk - 0.4 km

Getting around

  • Kurdwanów P+R Station - 10 min drive
  • Kraków Główny Station - 16 min walk
  • John Paul II - Balice Airport (KRK) - 37 min drive

Restaurants

  • ‪Karmello Chocolatier - ‬2 min walk
  • ‪Pijalnia Wódki i Piwa - ‬3 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Lindo Bar - ‬1 min walk
  • ‪Costa Coffee - ‬2 min walk

About this property

Hotel H15 Francuski Old Town - Destigo Hotels

5-star luxury hotel near Main Market Square
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. There's an onsite business center.

A computer station is on site and WiFi is free in public spaces. The luxury Hotel H15 Francuski Old Town - Destigo Hotels also features tour/ticket assistance, concierge services, and laundry facilities. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Kraków hotel.

  • 1 building
  • 42 guestrooms or units
  • 4 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel H15 Francuski Old Town - Destigo Hotels offers 42 air-conditioned accommodations with minibars and safes. Each accommodation is individually decorated. Cable television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Kraków hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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  • Free WiFi
  • Air conditioning
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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (PLN 120 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Uncovered valet parking on site (PLN 120 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: PLN 110 for adults and PLN 55 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Billiards/pool table
  • Piano
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Accessible airport shuttle
  • Elevator

Room amenities

Entertainment

  • 32-inch TV with cable channels

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 100 per pet, per day
  • Only dogs and cats are allowed
  • Weight limit: 44 lbs per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PLN 150.0 per day.
  • Cribs (infant beds) are available for PLN 60 per stay.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PLN 300 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PLN 110 for adults and PLN 55 for children
  • Airport shuttle fee: PLN 130 per vehicle (one-way, maximum occupancy 3)
  • Uncovered valet parking fee: PLN 120 per day (in/out privileges)
  • Nearby parking fee: PLN 120 per day(492 ft away; open 24 hours)
  • Pet fee: PLN 100 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: PLN 60 per stay
  • Rollaway bed fee: PLN 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Francuski
Francuski Hotel
Francuski Krakow
Hotel Francuski
Hotel Francuski Krakow
Krakow Orbis Francuski Hotel
Orbis Francuski Hotel Krakow
Orbis Francuski Krakow Hotel Krakow
Orbis Francuski Krakow Hotel
Francuski Hotel Krakow
Francuski Hotel
Francuski Krakow
Francuski
Hotel Francuski Hotel Krakow
Krakow Francuski Hotel Hotel
Hotel Francuski Hotel
Francuski Hotel Krakow
Hotel Francuski

Hotel H15 Francuski Old Town - Destigo Hotels Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 334 out of 431 reviews
Rating 8 - Good. 76 out of 431 reviews
Rating 6 - Okay. 19 out of 431 reviews
Rating 4 - Poor. 2 out of 431 reviews
Rating 2 - Terrible. 0 out of 431 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Remi

Stayed 3 nights in Sep 2025

10/10 Excellent

Philip

Stayed 1 night in Sep 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel we have ever stayed in for many reasons, excellent location, beautiful hotel, great breakfast, clean & comfy suite, but most of all the staff, second to none! The staff could not have been more friendly and helpful. We had a day tour booked which was cancelled at short notice, guest manager Krzysztof arranged tickets for us and saved the day. They also surprised us with a bottle of champagne on my birthday ☺ Another shout out to Konrad at the front desk for arranging taxi's, giving us tips and advice. I have never been so sad to leave a hotel
Stayed 13 nights in Sep 2025

10/10 Excellent

Geoffrey Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location.
Stayed 4 nights in Sep 2025

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building with lots of character. Colourful interesting decor. Facilities were great. Excellent Restaurant and Patisserie
Stayed 3 nights in Sep 2025

10/10 Excellent

Alexander

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ability to crack windows open is great. Screen over the side of the bathtub is too small. Floor is getting too wet
Stayed 2 nights in Aug 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff very friendly, nice updated rooms, fabulous breakfast, love the eggs benedict, and the crepes suzette for dessert made tableside was amazing.
Stayed 2 nights in Aug 2025

6/10 Okay

Ben

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Bit shocked with 5 star rating, staff were pleasant enough without being friendly and great, beds uncomfortable, shower poor pressure, toiletries poor quality and food (one breakfast we did do) was inedible, laughably stated French cuisine, don’t let the French know! Stayed in a lot of 5 star and this was no more than what you would expect from a 3 star.
Stayed 2 nights in Aug 2025

8/10 Good

Andrij

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Sarkar

Stayed 2 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect , clean , the staff very professional
Stayed 1 night in Jul 2025

6/10 Okay

Pazi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The roooms and furniture are quite dated. Staff were lovely and great location.
Stayed 4 nights in Jul 2025

10/10 Excellent

Elzbieta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!!!! Great location close right in the middle of the town. You feel like you are back in time. Kids loved it too especially playing pool
Stayed 2 nights in Jul 2025

10/10 Excellent

Israel Izzet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 3 nights in Jun 2025

10/10 Excellent

Danuta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptional!
Stayed 2 nights in Jun 2025

10/10 Excellent

VOLODYMYR, Boca Raton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Center of the Krakow, close to everything
Stayed 4 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay

Hotel is wonderful and in a fabulous location. Very clean, comfortable beds and excellent service. Would highly recommend staying here.
Stayed 4 nights in Jun 2025

6/10 Okay

Oleg

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Excellent location, close to everything: old town, train station, nice large quiet room, friendly reception staff accommodated our request for higher floor room; however, room service was not good: for the four nights stand vanity kit was provided only twice, when asked about it staff apologies, promised to bring it, but never did. The carpet floor in the room was not vacuum cleened for at least the last two days of my stay (after I noticed a piece of garbage in the middle of the room and remained there until my checkout. Asked for a hotel concierge recommendation for a barber shop, and he promised to get back to me with recommendations but never did. This is definitely a 5-star hotel service.
Stayed 4 nights in Jun 2025

10/10 Excellent

Olena

Stayed 1 night in Jun 2025

10/10 Excellent

Cecylia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic all round. Great service and great hotel
Stayed 4 nights in Jun 2025

10/10 Excellent

Mason

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel in great location and amazing price!
Stayed 2 nights in Jun 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first day here bit all is good
Stayed 1 night in Jun 2025