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4.7 out of 5

"Handling check in by the staff is not good. Gnerally th people working with the guests are not properly done. The room was OK but the long walk with s ... " More

By a verified traveller on Mon 29 Jul 2019

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Hotel Description

5-star luxury hotel near St. Mary's Basilica

City center stay

Within a 10-minute walk of this City Centre hotel, you'll find St. Mary's Basilica and Cloth Hall. Town Hall Tower and Main Market Square are also within half a mile (1 km).

Multiple dining options

This luxury hotel features 2 restaurants, a bar/lounge, and a fitness center. Traveling on business? Take advantage of the 12 conference rooms, business center, and airport shuttle. WiFi in public areas is free.

Free WiFi, LCD TVs

The 236 guestrooms feature free WiFi, LCD TVs with satellite channels, and thoughtful touches like pillow menus and bathrobes. 24-hour room service, minibars, and free bottled water are also available.

Presidential Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Non Smoking (Wheelchair)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Holiday Inn Krakow City Centre ratings based on 10 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn Krakow City Centre

Couples (1)
3 out of 5
Handling check in by the staff is not good. Gnerally th people working with the guests are not properly done. The room was OK but the long walk with steps with heavy luggage was tough and the carpets are dirty with a lot of stains all the way. This hotel is not for 4 or 5 stars. Other 4 star hotels we used in Krakow and Warsaw were far better in facilities as well as people. Holiday Inn in Krakow has a lot of things to improve the services and facilities. Location is not everthing. Hotel staffs should know that they are in people business, hospitality business to make people feel comfortable and happy. We stayed at Grand Ascott for 3 nights. Send your people to 4 star Grand Ascott to see how good their hospitality mind is. You will see what we mean.

Posted by on 29 Jul. 2019

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5 out of 5

Excellent hotel in a great location.

Pros: Close restaurants, Quiet
I was surprised with the quality we found in this delightful hotel in central Krakow. The staff could not have been more helpful, especially the general manager. I was there on business and needed confernence room access on short notice. The staff made it happen seemlessly, and the prices (including refreshments) were remarkably reasonable.

Posted by , from Florida on 7 Feb. 2011

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5 out of 5

Excellent Lodging

Americans are used to convenience and comfort, and this place has both. The hotel was in close proximity to most of the city attractions. This hotel has A/C, which was a plus on the days I was there because it got very hot. Internet availability is another great convenience to stay in touch with family and friends at no extra charge. The hotel had an awesome breakfast buffet--European style. And yes, they did have scrambled eggs and bacon. I had a standard room--very nice with a mini-bar, TV, Internet, and very comfortable beds. The hotel staff were very friendly and spoke good English so communication was not a problem. The only downside was the parking. They have good parking on the premises. Unfortunately, you have to pay to park even if you are a guest. If I ever go back to Krakow, and I probably will, I'm staying at this hotel again.

Posted by on 29 Jul. 2009

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5 out of 5

Location, Location, Location

Clean, safe property just off the square. Staff is very friendly and attentive to guest requests. Next time I am in Krakow I'll be staying here for sure

Posted by on 20 Jan. 2008

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5 out of 5

Excellent location; good buy for your money

Stayed here a few days on business, excellent location, good breakfast inlcuded in room rate; rooms are very clean, great friendly horel staff; excellent customer service, and tram lines just down the street to all locations.

Posted by on 12 Dec. 2007

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5 out of 5

Location

Great Location so close to the Market Square. The staff was the greatest I have ever experienced. They responded immediately to every question or concern that I had. The room service was very fast and the dinner was excellent.

Posted by on 26 Sep. 2007

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5 out of 5

Great Location - Huge Rooms

This property is conveniently located just outside the city center making it ideal for any type of trip to Krakow. The property is immaculately maintained and the rooms are quite large. The staff is courteous and accommodated all my needs.

Posted by on 24 Sep. 2007

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4 out of 5

Nice hotel close to the square

This is a very nice hotel that is only a few blocks from the main square. The staff is very friendly and attentive. One hint...if you are looking for a room with a double bed (not twin beds), call ahead and get one assigned. I spent 3 nights on a tiny bed!

Posted by on 21 Sep. 2007

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5 out of 5

Krakow,Poland

I absolutely loved Krakow and the Holiday Inn City Centre was great location,amazing breakfast buffet,helpful staff, quiet,good business center which I needed for internet ,great value. I would certainly return. the city is so charming,historic,clean,friendly,beautiful, good food, great shopping, walkable, outdoor plazas and cafes,just a good feeling overall.We are already planning a return trip. Always best to go before or after summer.

Posted by on 5 Jun. 2007

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5 out of 5

A pursuit of Excellence

A great place to call home away from home, but the entire staff- EXCELLENT. I wish they could come to work for me.

Posted by on 22 Jan. 2007

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About the Holiday Inn Krakow City Centre

Location Wielopole 4, Krakow, Lesser Poland 31-072

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi is free in public spaces. Event space at this hotel measures 16684 square feet (1550 square meters) and includes a conference center. A fitness center, spa services, and tour/ticket assistance are also featured at the luxury Holiday Inn Krakow City Centre. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Krakow hotel.

  • 236 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 16684 sq ft of conference space
  • 1550 sq m of conference space
  • Built in 2001
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: John Paul II - Balice Airport (KRK) (16.5 km / 10.2 mi)
  • Train station: Krakow Glowny Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Krakow City Centre offers 236 air-conditioned accommodations with minibars and safes. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Krakow hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Electric kettle
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Impresja - This restaurant serves lunch and dinner.

The City - This restaurant serves breakfast only. Open daily.

Reflections Lobby Bar - This bar serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 4:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: PLN 60 per pet, per day
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PLN 49 per person (approximately)
  • Pet fee: PLN 60 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Krakow City Centre
  • Holiday Inn Krakow City Centre
  • Holiday Inn Krakow City Centre Hotel
  • Krakow City Centre Krakow
  • Holiday Inn Krakow City Centre Hotel
  • Holiday Inn Krakow City Centre Krakow
  • Holiday Inn Krakow City Centre Hotel Krakow

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.