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Sheraton Grand Krakow

5.0 star property
5-star luxury hotel near Smok Wawelski Statue

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Photo gallery for Sheraton Grand Krakow

Breakfast, lunch and dinner served
Creator video
Breakfast, lunch and dinner served
Indoor pool
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Spa
  • Parking available
  • Gym

Explore the area

Map
Ul. Powisle 7, Kraków, Lesser Poland, 31-101
  • Wawel Castle
    ‪6 min walk‬
  • Main Market Square
    ‪9 min walk‬
  • St. Mary's Basilica
    ‪11 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪17 min drive‬

Room options

View all photos for Club Studio, 1 King Bed, Non Smoking

Club Studio, 1 King Bed, Non Smoking

Club Studio, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Non Smoking (View)

1 bedroom, premium bedding, minibar, in-room safe

Grand Room, 1 King Bed, Non Smoking (View)

8.6 out of 10
Excellent
(8 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (View)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking (View)

9.2 out of 10
Wonderful
(23 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Single Beds, Non Smoking (View)

1 bedroom, premium bedding, minibar, in-room safe

Grand Room, 2 Single Beds, Non Smoking (View)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds, Non Smoking (View)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Single Beds, Non Smoking (View)

8.8 out of 10
Excellent
(14 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Royal Suite, 1 Double Bed, Non Smoking

Royal Suite, 1 Double Bed, Non Smoking

Royal Suite, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

View all photos for Grand Suite, 1 Bedroom, Non Smoking

Grand Suite, 1 Bedroom, Non Smoking

Grand Suite, 1 Bedroom, Non Smoking

  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Room, 2 Single Beds, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 2 Single Beds, Non Smoking

  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Deluxe Suite, 1 Bedroom, Non Smoking

Deluxe Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Kraków

Heart of Kraków.Within a 10-minute walk of this Kraków City Centre hotel, you'll find Smok Wawelski Statue and Planty Park. Wawel Castle and Wawel Cathedral are also within half a mile (1 km).

What's nearby

  • Wawel Cathedral - 5 min walk - 0.4 km
  • Wawel Castle - 6 min walk - 0.6 km
  • Royal Road - 6 min walk - 0.6 km
  • Main Market Square - 9 min walk - 0.8 km
  • St. Mary's Basilica - 11 min walk - 1.0 km

Getting around

  • Turowicza Station - 7 min drive
  • Kurdwanów P+R Station - 7 min drive
  • John Paul II - Balice Airport (KRK) - 21 min drive

Restaurants

  • ‪Groble Restaurant & Bar - ‬2 min walk
  • ‪Wiślany Ogród - ‬15 min walk
  • ‪Liberty Cafe - ‬2 min walk
  • ‪Restauracja Hoang Hai - ‬6 min walk
  • ‪Someplace Else - ‬1 min walk

About this property

Sheraton Grand Krakow

5-star luxury hotel near Smok Wawelski Statue
Sheraton Grand Krakow offers its guests an indoor pool, a 24-hour health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. A rooftop terrace, spa services, and a library are also featured at the luxury Sheraton Grand Krakow. A shuttle from the airport to the hotel (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. For a fee, parking is available.

This 5-star Kraków hotel is smoke free.

  • 1 building
  • 232 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 500 sq m of conference space
  • Built in 2004
  • Terrace on the roof
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Sheraton Grand Krakow offers 232 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Kraków hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

Arabic, English, Polish, Spanish

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  • Spa
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4.8 out of 5, Exceptional, 1,000 reviews
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includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Self parking on site (PLN 125 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: PLN 122 for adults and PLN 61 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Indoor pool
  • Library
  • Sauna
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (44 inch wide door)
  • Grab bar near toilet (33 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • LED TV with satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: PLN 100.00 per accommodation, per night, plus a one-time cleaning fee of PLN 215
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 37 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PLN 185.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately PLN 122 for adults and PLN 61 for children
  • Airport shuttle fee: PLN 160 per vehicle (maximum occupancy 3)
  • Self parking fee: PLN 125 per night (in/out privileges)
  • Pet fee: PLN 100.00 per accommodation, per night plus PLN 215 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 185.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Barclaycard, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Krakow Sheraton
Hotel Sheraton Krakow
Krakow Hotel Sheraton
Krakow Sheraton Hotel
Sheraton Hotel Krakow
Sheraton Grand Krakow Hotel
Sheraton Grand Krakow Kraków
Sheraton Grand Krakow Hotel Kraków

Sheraton Grand Krakow Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 701 out of 1000 reviews
Rating 8 - Good. 228 out of 1000 reviews
Rating 6 - Okay. 54 out of 1000 reviews
Rating 4 - Poor. 8 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Mar 2025

10/10 Excellent

Javier

Stayed 1 night in Mar 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Mar 2025

10/10 Excellent

MALCOLM

Travelled with partner
Liked: Property conditions & facilities
Wonderful hotel, brilliant food and excellent service
Stayed 4 nights in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
An excellent hotel , all staff very helpful and friendly. Will hopefully return.
Stayed 2 nights in Feb 2025

10/10 Excellent

MR V W

Travelled with group
Stayed 2 nights in Feb 2025

10/10 Excellent

Ben George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay - we asked for breakfast to take away a we had an early excursion booked and it was huge, basically a breakfast and lunch. Staff were so nice and couldn’t have been more helpful
Stayed 3 nights in Feb 2025

10/10 Excellent

Janusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is on the river nice trails. Not near tram stop.
Stayed 4 nights in Dec 2024

10/10 Excellent

Miroslaw

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been is this place several times always great expirance !!
Stayed 1 night in Dec 2024

10/10 Excellent

GYEONGWON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Stayed 5 nights in Oct 2024

10/10 Excellent

Indira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall I would say it was a nice hotel to stay in. Close to the castle and 15 mins walk to the main square.
Stayed 3 nights in Nov 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Iouri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Everything is wonderful!
Stayed 2 nights in Nov 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
All as per the review, just a very relaxing place to be with good friendly staff
Stayed 4 nights in Nov 2024

10/10 Excellent

Varun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely comfortable, clean and well located. Great food and staff!
Stayed 3 nights in Oct 2024

10/10 Excellent

Maxim, East Setauket

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this hotel. Large, comfortable room, very nice breakfast with lots of selection. The staff was friendly and very helpful. Walking distance from the Wawel Castle and not far from the main plazas in the center of the city. At least a couple of ATMs in the vicinity, and some convenience stores. The pool/recreational area was also nice. In summary, great place.
Stayed 7 nights in Oct 2024

10/10 Excellent

Ezrah

Liked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend in Krakow

A great location. Great service. Great food and wine. Room was comfortable. Supposedly an upgrade from what I booked but I would have preferred not to be located on the first floor. The view would have been spectacular higher up had we not looked out onto the concrete roof of the lobby. Slightly dated furnishings and lumpy pillows for a 5* hotel! There is a health suite and pool but we didn't get chance to visit due to lack of time. Would stay again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Esther

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay at Sheraton Grand Krakow. Everyone was super helpful and knowledgeable. Highly recommend
Stayed 3 nights in Oct 2024

10/10 Excellent

Omar

Stayed 2 nights in Sep 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The deluxe view room had a view of the carpark so we had to upgrade to a grand deluxe to get a river view at extra cost. Room was great, breakfast very good and we loved the sky bar.
Stayed 4 nights in Sep 2024

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

ABDULLA

Stayed 6 nights in Jul 2024