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Sheraton Grand Krakow

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Room amenity
Creator video - submitted by Tatsiana Navitskaya
Royal Suite, 1 Double Bed
View from property
Indoor pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Ul. Powisle 7, Kraków, Lesser Poland, 31-101
  • Place, Wawel Cathedral
    ‪3 min walk‬
  • Place, Wawel Castle
    ‪8 min walk‬
  • Place, Main Market Square
    ‪9 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪30 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (View)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (View)

9.2 out of 10
Wonderful
(29 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Room, 1 King Bed (View)

Premium bedding, minibar, in-room safe, desk

Grand Room, 1 King Bed (View)

8.6 out of 10
Excellent
(11 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Studio, 1 King Bed

Club Studio, 1 King Bed

Club Studio, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Twin Beds

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Grand Suite, 1 Bedroom

Grand Suite, 1 Bedroom

Grand Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Royal Suite, 1 Double Bed

Royal Suite, 1 Double Bed

Royal Suite, 1 Double Bed

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds (View)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds (View)

9.0 out of 10
Wonderful
(17 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Grand Room, 2 Twin Beds (View)

Premium bedding, minibar, in-room safe, desk

Grand Room, 2 Twin Beds (View)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

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About the area

Kraków

Heart of Kraków.At this Kraków City Centre hotel, you'll be within a 5-minute walk of Planty Park and Smok Wawelski Statue. Wawel Castle and Wawel Cathedral are also within half a mile (1 km).

What's nearby

  • Planty Park - 3 min walk - 0.3 km
  • Wawel Cathedral - 3 min walk - 0.3 km
  • Royal Road - 5 min walk - 0.4 km
  • Wawel Castle - 8 min walk - 0.7 km
  • Main Market Square - 9 min walk - 0.8 km

Getting around

  • Turowicza Station - 6 min drive
  • Sanktuarium Bożego Miłosierdzia Tram Stop - 6 min drive
  • John Paul II - Balice Airport (KRK) - 27 min drive

Restaurants

  • ‪Kult Cafe - ‬4 min walk
  • ‪KaffeBageri Stockholm - ‬4 min walk
  • ‪KROMA - ‬3 min walk
  • ‪Liberty Cafe - ‬3 min walk
  • ‪Restauracja Pod Smoczą Jamą - ‬2 min walk

About this property

Sheraton Grand Krakow

5-star luxury hotel near Smok Wawelski Statue
Sheraton Grand Krakow offers its guests an indoor pool, a 24-hour health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 5382 square feet (500 square meters) and includes conference space. A rooftop terrace, spa services, and a library are also featured at the luxury Sheraton Grand Krakow. A shuttle from the airport to the hotel (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. For a fee, parking is available.

This 5-star Kraków hotel is smoke free.

  • 1 building
  • 230 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 5382 sq ft of conference space
  • 500 sq m of conference space
  • Built in 2004
  • Terrace on the roof
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Sheraton Grand Krakow offers 230 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Kraków hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

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CA $309 total
includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Self parking on site (PLN 125 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: PLN 122 for adults and PLN 61 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Indoor pool
  • Library
  • Sauna
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (44 inch wide door)
  • Grab bar near toilet (33 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • LED TV with satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 100.00 per accommodation, per night, plus a one-time cleaning fee of PLN 215
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 37 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PLN 222.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately PLN 122 for adults and PLN 61 for children
  • Airport shuttle fee: PLN 160 per vehicle (maximum occupancy 3)
  • Self parking fee: PLN 125 per night (in/out privileges)
  • Pet fee: PLN 100.00 per accommodation, per night plus PLN 215 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 222.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Krakow Sheraton
Hotel Sheraton Krakow
Krakow Hotel Sheraton
Krakow Sheraton Hotel
Sheraton Hotel Krakow
Sheraton Grand Krakow Hotel
Sheraton Grand Krakow Kraków
Sheraton Grand Krakow Hotel Kraków

Frequently asked questions

How close is Sheraton Grand Krakow to the airport?

Sheraton Grand Krakow is 9 mi (27-min drive) away from the John Paul II - Balice Airport (KRK) airport, the closest popular airport to the property.

How much does it cost to stay at Sheraton Grand Krakow?

As of Jun 8, 2026, prices found for a 1-night stay for 2 adults at Sheraton Grand Krakow on Jun 29, 2026 start from CA $304, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sheraton Grand Krakow have an airport shuttle?

Sheraton Grand Krakow offers a shuttle from the airport to the hotel 24 hours a day, for a charge of PLN 160 per vehicle.

Does Sheraton Grand Krakow offer free breakfast?

Free breakfast isn’t provided at Sheraton Grand Krakow, but full breakfast is offered for a fee of PLN 122 for adults and PLN 61 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Sheraton Grand Krakow?

No, there is no casino at this hotel.

What time is check-in at Sheraton Grand Krakow?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Sheraton Grand Krakow?

Free parking is not available at this hotel. Self parking is available for PLN 125 per night.

Does Sheraton Grand Krakow have a pool?

Sheraton Grand Krakow features an indoor pool.

Does Sheraton Grand Krakow have a restaurant?

Yes, there is a restaurant on site.

Does Sheraton Grand Krakow have a spa?

This hotel doesn't have a spa, but it does offer hot stone massages, body scrubs, and aromatherapy.

How close is Sheraton Grand Krakow to downtown Kraków?

Sheraton Grand Krakow is 0.5 mi away from Kraków.

Sheraton Grand Krakow Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 722 out of 1002 reviews
Rating 8 - Good. 212 out of 1002 reviews
Rating 6 - Okay. 50 out of 1002 reviews
Rating 4 - Poor. 9 out of 1002 reviews
Rating 2 - Terrible. 9 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Marek

Great hotel — clean, comfortable, and very friendly staff.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel, great room, great service and great food.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Celia

Liked: Cleanliness, amenities, property conditions & facilities
Excellent all round: clean hotel and room, polite, friendly and knowledgeable staff, good food, and great location. Have stayed before and would definitely stay again.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Mayank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind and warm staff! Comfortable stay and health spa benefits are nice to have!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities
Hotel perfect for a city break, 10 minutes walk to the old town, hotel itself came with all the expectations of 5 star, impeccable service, deluxe double room was spotless with everything you needed for a pleasant stay, quality bed as expected from Sheraton hotels. Breakfast was excellent. Hotel had a small pool, sauna and jacuzzi which were spotless and well maintained Would stay again !
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Lee

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice, clean and spacious. Staff were super friendly and welcoming. Pool and spa area was very nice.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Joeri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and prompt service. Hotel is in an ideal location of krakow
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Chantelle

Liked: Cleanliness, amenities, property conditions & facilities
All of the stay was absolutely faultless. Highly recommend.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
very nice hotel
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic and the location was super convenient to get to all the best places Krakow has to offer. Would absolutely stay again!
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful about this hotel. Location, staff, amenities, room size and food. I recommend this hotel 100% to anyone visiting Krakow.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, amenities
Everything was very nice.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Spacious, clean, and very comfortable rooms! The service is always five stars.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Michelle Eva Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Room, staff, gym and pool
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Stanley

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2023
Verified

6/10 Okay

Ahmed

Front desk staff was very kind
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and an amazing breakfast
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

MALCOLM

Liked: Property conditions & facilities
Wonderful hotel, brilliant food and excellent service
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Chandrani

Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality of the staff and location
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great food and very friendly and helpful staff.
Stayed 12 nights in Jan 2024
Verified

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By the Vistula River, next to the Wavel Castle the Sheraton Grand couldn’t be better located. Exclusive service, excellent restaurants, nice Spa & Gym and comfortable bedrooms make it an outstanding choice we would certainly repeat !
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property, esp the interior decoration of the ground floor, comfortable room, great staff service at all levels (reception, concierge, restaurant staff, porters etc..), good food.
Stayed 4 nights in Aug 2025
Verified

8/10 Good

abdulwahab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel Friendly staff Good location for coffees near Parking is costly 34 $ per 24 hours
Stayed 3 nights in Aug 2025