Book a hotel near Lake Shirakaba, Nagano Prefecture

"Very good"

"Ok"

"When I reserved the Suite Room through Expedia, the check-out time for this special room was 11:00 a.m. However, when we checked-in at the facility, the from receptionist instructed us that 10:00 a.m. was the firm check-out time, no exceptions. My wife was feeling ill, so a later checkout time would have been much better. The Dinner buffet restaurant seating was extremely slow, even though we had a time reservation. Breakfast buffet seating was even worse. We had to wait 20 minutes to be seated. We wanted to play table tennis, and we asked 3 different times throughout the evening; however, we were told that the tables had already been reserved all through the evening hours. Each time (4 times) that we physically checked, no one was using the table tennis tables. There were 2 tables, both unoccupied all 4 times that we checked. Terrible service!"

"We were made to feel so welcome here and would love to stay again. The hosts were wonderful, so friendly and made this an unforgettable stay in an incredibly beautiful location. Would highly recommend!"

"Excellent hotel service and scenic frozen lake view, big living room for cooked food and great spa experience"

"Good, compact business hotel especially for the price. Older property but well maintained and room has all the amenities you’ll need (tea, kettle, mini-fridge, slippers, toothbrush + paste, comb, q-tips, etc.). Check in lady was great & explained everything. Hotel also provides printouts explaining things in english."