We arrived and the pool was completely drained, which they neglected to reach out and tell us before we arrived. Right off the bat, the smell of mildew in the entire building was overwhelming. It was clear the elevator hasn't been cleaned in, I don't even know how long. When we arrived in the room, it was just a regular room, not the pool-view suite we'd paid for. There was dog hair on the couch and more questionable smells. Overall, it was a horrible experience.
The one redeeming quality was the man at the front desk, who was understanding of our disappointment and helpful in giving us information about getting a refund.