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The Westin Lake Las Vegas Resort & Spa by Marriott

4.0 star property
4-star beachfront resort near Reflection Bay Golf Club

Choose dates to view prices

Photo gallery for The Westin Lake Las Vegas Resort & Spa by Marriott

Room, 1 King Bed, Pool View
Room, 1 King Bed, Lake View
2 restaurants, breakfast served
Villa, 1 Bedroom, Pool View | Property amenity
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • On private beach
  • Spa
  • Breakfast available

Explore the area

Map
101 Montelago Blvd, Henderson, NV, 89011
  • Reflection Bay Golf Club
    ‪3 min walk‬
  • Lake Las Vegas
    ‪1 min drive‬
  • Hoover Dam
    ‪37 min drive‬
  • Las Vegas, NV (LAS-Harry Reid Intl.)
    ‪27 min drive‬

Room options

View all photos for Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa, 1 Bedroom, Pool View

Villa, 1 Bedroom, Pool View | Living room

Villa, 1 Bedroom, Pool View

  • 148 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Lake View

Room, Lake View

Room, Lake View

  • Lake view
  • Sleeps 2
  • 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Pool View

Room, 2 Double Beds, Pool View | Pool

Room, 2 Double Beds, Pool View

8.8 out of 10
Excellent
(23 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Pool View

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Pool View

9.4 out of 10
Exceptional
(13 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lake View

Room, 2 Double Beds, Lake View

Room, 2 Double Beds, Lake View

7.8 out of 10
Good
(34 reviews)
  • 37 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

8.2 out of 10
Very good
(61 reviews)
  • 37 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living room

Suite, 1 Bedroom

8.6 out of 10
Excellent
(4 reviews)
  • 74 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(14 reviews)
  • 49 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed

Presidential Suite, 1 King Bed with Sofa bed | Living room

Presidential Suite, 1 King Bed with Sofa bed

  • 110 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Westin, Grand Suite, 1 King Bed, Balcony

Westin, Grand Suite, 1 King Bed, Balcony

Westin, Grand Suite, 1 King Bed, Balcony

  • 110 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

9.0 out of 10
Wonderful
(86 reviews)
  • 37 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Pool View (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lake View (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds, Lake View (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lake View (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Lake View (Mobility Accessible, Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 37 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds

8.6 out of 10
Excellent
(51 reviews)
  • 37 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

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About the area

Henderson

On the beach.With a stay at this Lake Las Vegas resort, you'll be within half a mile (1 km) of Reflection Bay Golf Club and 9 miles (15 km) of Galleria at Sunset. T-Mobile Arena and Allegiant Stadium are also within 20 miles (32 km).
View more Resorts in Las VegasOpens in a new window

What's nearby

  • Reflection Bay Golf Club - 3 min walk - 0.3 km
  • Lake Las Vegas - 1 min drive - 0.4 km
  • Southshore Golf Club - 4 min drive - 2.3 km
  • Allegiant Stadium - 30 min drive - 32.6 km
  • Hoover Dam - 37 min drive - 33.2 km

Getting around

  • Las Vegas International Airport Station - 27 min drive
  • Harry Reid Intl. Airport (LAS) - 34 min drive

Restaurants

  • ‪McDonald's - ‬11 min drive
  • ‪McDonald's - ‬13 min drive
  • ‪Slice 19 - ‬10 min drive
  • ‪The Chicken Shack - ‬11 min drive
  • ‪Taco Bell - ‬11 min drive

About this property

The Westin Lake Las Vegas Resort & Spa by Marriott

4-star beachfront resort near Reflection Bay Golf Club
A private beach is featured. The Westin Lake Las Vegas Resort & Spa by Marriott offers its guests a full-service spa, an outdoor tennis court, and a waterslide. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business center and 35 meeting rooms are available. Event space at this resort measures 118778 square feet (11035 square meters) and includes conference space. An outdoor pool, a hot tub, and a 24-hour fitness center are also featured at the family-friendly The Westin Lake Las Vegas Resort & Spa by Marriott. Free self parking is available.

This 4-star Henderson resort is smoke free.

  • 493 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 2 bars or lounges
  • 118778 sq ft of conference space
  • 11035 sq m of conference space
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
The Westin Lake Las Vegas Resort & Spa by Marriott offers 493 accommodations with laptop-compatible safes and video-game consoles. Beds feature premium bedding. 40-inch flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Henderson resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

GAveda Spa Lago has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is open daily.

Languages

Chinese (Mandarin), English, Filipino, Spanish

Similar properties

Exterior

Hilton Lake Las Vegas Resort and Spa

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
3.9 out of 5, Good, 1,023 reviews
The price is CA $162
CA $228 total
includes taxes & fees
Jul 10 - Jul 11
Hilton Lake Las Vegas Resort and Spa

Property amenities

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room refrigerator
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 28 for adults and USD 16 to 28 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Arcade/game room
  • Basketball
  • Boat
  • Full-service spa
  • Games
  • Golf clubs/equipment
  • Hot tub
  • Kayaking
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 40-inch flat-screen TV with premium cable channels
  • Video game console

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from May 6 2025 to August 31 2025 (dates subject to change):
  • Spa/Beauty services
The following facilities are closed seasonally each year. They will be closed from August 1 to December 31:
  • Beach
The property will be renovating from May 6 2025 to August 31 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the resort will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay
  • Resort fee: USD 29.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 16 to 28 for adults, and USD 16 to 28 for children
  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Connecting rooms may be available on request for 2 of the same room categories. Guests will be charged a connecting room fee (per room, per day) at check-in.

We should mention

  • Pool access available from 9:00 AM to 5:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Lake Las Vegas Westin
Westin Hotel Lake Las Vegas
Westin Lake Las Vegas
Westin Lake Las Vegas Resort Henderson
Loews Lake Las Vegas Hotel Henderson
Loews Resort Henderson
Westin Lake Las Vegas Resort
Westin Lake Las Vegas Henderson
Loews Hotel Henderson
Loews Resort Henderson
Loews Henderson
Henderson Loews
The Westin Lake Las Vegas Resort Spa
The Westin Lake Las Vegas Resort Spa
The Westin Lake Las Vegas Resort & Spa by Marriott Resort
The Westin Lake Las Vegas Resort & Spa by Marriott Henderson

The Westin Lake Las Vegas Resort & Spa by Marriott Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 716 out of 1267 reviews
Rating 8 - Good. 253 out of 1267 reviews
Rating 6 - Okay. 133 out of 1267 reviews
Rating 4 - Poor. 92 out of 1267 reviews
Rating 2 - Terrible. 73 out of 1267 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn, N LAS VEGAS

Liked: Cleanliness, amenities
Great staff, Olmae was amazing
Stayed 1 night in Jun 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place. The staff is SO outstanding and that's the biggest thing that keeps us coming back.
Stayed 2 nights in May 2025

10/10 Excellent

EDWARD, charleston

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Mar 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Disappointing

We have normally loved this hotel...but we were super disappointed in the lower pool with the slide being closed. It was the reason we picked the hotel. Also everything seemed the best getting run down. In need of updates. The carpet was very dirty along flooring in bathroom. Beds very uncomfortable. That being said...the staff was incredible and very accommodating.
Stayed 3 nights in Mar 2025

10/10 Excellent

Bill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Mar 2025

8/10 Good

Natalya

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give all 5 stars, but I gave 4 for the following reasons: 1. When we booked the hotel it showed that we had a microwave in the room, which we needed. 2. There was absolutely NO coffee on the premisses after 11 am, and we had to go to the village to get a cup of coffee. Hotels like this should have at least a stand , where customers can make their coffee, if bo other options are not available. 3. Having queen beds vs double beds is actually going to bring more customers, as a family with children, and parents may not literally sleep on double beds! Other than the aforementioned, it is a wonderful place, and the service is on a top level! Thank you very much!
Stayed 5 nights in Mar 2025

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to relax away from the strip.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kym

Liked: Cleanliness, staff & service, room comfort

Book you room fast

Staying at the Westin Lake Las Vegas was just what we needed. The room was wonderful, the view was amazing and the service was great. We will definitely stay again
Stayed 2 nights in Mar 2025

6/10 Okay

Janne

Liked: Cleanliness, staff & service
Lots of teenagers. Several dogs.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kevin

Stayed 1 night in Mar 2025

8/10 Good

Loren

Travelled with family and small children
Liked: Cleanliness, staff & service
Beautiful property! But why is the lower pool closed and beach closed, and as far as I could tell no prior notification on the website to set your expectations when you arrive at the property and find a portion of the amenities closed.
Stayed 2 nights in Mar 2025

8/10 Good

Alexis

Stayed 5 nights in Mar 2025

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised how amazing this property was. We had a lake view and it was spectacular. Renovations going on so water slide and a few other things closed, so a little sad about that, but the facility itself was great. Staff was also exceptionally friendly and helpful.
Stayed 1 night in Mar 2025

10/10 Excellent

Dania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel. I Will definitely stay here again
Stayed 1 night in Mar 2025

10/10 Excellent

Simone

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great hospitality.....but that plumbing

Mostly everything about the property was good. The staff was super friendly. Great hospitality. I just wish I was made aware of the modifications being made on my floor. I stayed there as alternative to being on The Strip to get peace and quiet. But the plumbing system was gurgling from the shower and sink for hours in the morning. It woke me up and kept.me up all day. Plus the shower pressure is meh. I am confident that is has been addressed. It will not keep me from wanting to stay there again.
Stayed 2 nights in Mar 2025

8/10 Good

Donalyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view but the Hotel needs a lot of work.

We called earlier to ask about the pool if it was open and they said yes and told us it was heated. Of course the pool was ice cold and we could not even swim! We also booked a lake view room but we instead got a courtyard view with a little bit of the lake. We were staying for three nights and asked the next day to see if we can be moved to a lake view room but the girl at the check in was not very friendly and did not even try at all to help us. We were also looking forward to eating at the Steak house restaurant but of course they were closed for the three days we were there!the Spa was also closed and the gym in the basement smelled like sulfur. Aside from those experience, the rest of the staff was very friendly.
Stayed 3 nights in Mar 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Lupe

Liked: Cleanliness, staff & service
The location of the property was wonderful. The view of the lake, golf course and mountain range are beautiful. Professional and friendly staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place if you want a feel away from the strip! Staff was friendly/parking was easy And saw some cute dogs in passing Very nice hotel and can’t wait to come back
Stayed 2 nights in Mar 2025

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Would have been nice if the jacuzzi was open but it was closed for renovation. Next time we will be able to enjoy it 😎👍
Stayed 1 night in Mar 2025

10/10 Excellent

Jason

Stayed 2 nights in Mar 2025

4/10 Poor

La Tanya

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

registration staff needs to be retrained

Again the check in clerk said she would waive the resort fees that were not waived - the Manager Wendy for the 2nd time was struggling to figure out what happen. Each time I stay there is a problem with the charges.
Stayed 2 nights in Mar 2025

10/10 Excellent

Allen

Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

This no longer qualifies as a 4 star resort.

This no longer qualifies as a 4 star resort. Let's start with the room. The safe was not bolted down which really doesn't matter because it didn't work anyway (and the staff knows about it), the A/C didn't work (maintenance came in, stood on a chair from the room and fixed it), the sliding door would not lock with either the handle lock nor the secondary lock, the bathroom floor was just kind of gross, the hot tub was closed (one of the staff at the functional pool said it had been closed for as long as he had worked there), we rec'd a "Welcome cocktail" coupon that was only good for one certain type of cocktail (vodka, ginger ale and mango (I think), I asked the bellman if I could use his luggage trolly "No". Just a bunch of crap that should not be happening at a 4 star "resort". I stayed here years ago and it was wonderful but this time? No. A Best Western would have probably been nicer.
Broken Safe
Dirty floor
How the floor is supposed to look
Inoperable door lock
Stayed 1 night in Feb 2025