2/10 Terrible
Wesley
Jul 4, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a double queen bed room for my boyfriend for 2 days and paid online. According to the pictures that I saw on the website and this app, the rooms looked updated and very clean and comfortable. I'm not very good at booking things online and that kind of thing so I called and I spoke to a gentleman and he was very very helpful and friendly and got me taken care of quickly. However, the day after my boyfriend checked in, I went to see him and I was appalled when I walked into his room. It was disgusting. And that is no exaggeration. I needed to use the bathroom so I went into the bathroom and noticed that there was no toilet paper. Not even an empty roll. So I called down to the front desk and asked her if we could have some toilet paper. I believe she said her name was Amanda. This was about just after 7:00 a.m. and she told me that he should have noticed the night before and said something then because the office doesn't open until 9:00 a.m. so I will have to call back then. I was appalled that she expected the paying guests to go without necessities such as toilet paper because she didn't want to do anything aside from answer the phone until the office opens and I have a feeling that she probably didn't do much after that either based on her response. The room was absolutely filthy. See pictures that I will attach and you will see that this is no exaggeration on my part whatsoever. Felt like a huge bait and switch...
Wesley
Stayed 2 nights in Jul 2025