4/10 Poor
Svetlana
Apr 30, 2025
Disliked: Staff & service, property conditions & facilities
I’m not a fan of leaving negative reviews but heads up if you are staying here. This place was rated 4 stars and that’s way too much for it. Overall hotel and room need some good carpet cleaning. The elevator is extremely slow and you need to wait a while for it to come down from the 4th floor. I booked two nights. My nightmare started the first day, when I got to the room and it felt cold I tried to adjust the thermostat on the wall, after waiting a while i called from desk, they said they will turn it ON ( never had a hotel with thermostat that was regulated from reception before!!! ) I adjusted heat to its highest that was 30 C it ran for 20 min then stopped, then thermostat reset itself to 20C. I did again set it back to the temperature I wanted. Same thing after 20 min it reset back to 20 C. I called front desk they said that’s how it works!!!!!!!! Am I supposed to stay by the thermostat to keep changing the settings??? How am i supposed to sleep then ? So my first night I would get up every 2 hrs to try to get some heat… they gave a second blanket as I complained but said it’s the way they are.
Next day after I come back I ask again about possibly doing something about it. Different clerk said she will run it for me all night at 30 C.
When I got back the thermostat was on auto showing 30 C. That worked for half of the night. I had to call again and go down and demand because most of the staff was unaware or unwilling how to get it working again. Avoid it!
Svetlana
Stayed 2 nights in Jan 2025
