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Sheraton Grand Los Cabos Hacienda Del Mar

4.5-star property
Corredor Turistico Km. 10 Lote D, Cabo San Lucas, BCS 1-855-887-0424
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4.5 out of 5
Excellent!
See all 30 Travelocity Reviews

"Everything was great, very clean place and friendly staff " More

By a verified traveller on Sun 12 Jan 2020

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Hotel Description

4.5-star beachfront resort near Santa Maria Beach

Beachside getaway

At this Cabo San Lucas resort, you'll be within half a mile (1 km) of Cabo del Sol Golf and 3 miles (5 km) of Santa Maria Beach. Medano Beach and San Lucas Bay are also within 3 miles (5 km).

Poolside dining

A full-service spa, 6 restaurants, and 5 outdoor pools are all featured at this luxury resort. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Bring the family and enjoy the children's club, children's pool, and playground.

Jetted tubs, WiFi

Boasting jetted bathtubs, the 270 guestrooms also offer WiFi and furnished balconies or patios. LCD TVs come with cable channels, and other amenities include wired Internet and 24-hour room service.

Deluxe Room, 1 King Bed, Balcony, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$168* Per night/room 10 Sep. - 11 Sep.

Deluxe Room, 1 King Bed, Balcony, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Balcony, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Balcony, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Grand Los Cabos Hacienda Del Mar ratings based on 30 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Grand Los Cabos Hacienda Del Mar

Everyone (18) Couples (5) Family (5)
5 out of 5

Posted by on 18 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by GR Manager

Thank you so much for your visit and feedback!

5 out of 5
Everything was great, very clean place and friendly staff

Posted by on 12 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by GR Manager

Thank you so much for your feedback! Hope you visit us again soon!

5 out of 5
It was peaceful and quiet; I feel I have privacy. Excellent food and the staff was cordial.

Posted by on 25 Nov. 2019

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Comment from Hotel Management

29 Nov. 2019 by GR Manager

Thank you for your feedback! We hope you visit us again soon! Have a beautiful day!

5 out of 5
Excellent view from room, beautifully kept grounds and poo,l and poolside service was great.

Posted by on 8 Sep. 2019

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Comment from Hotel Management

18 Sep. 2019 by GR Manager

Thank you so much for staying with us. We really appreciate your comments! Hope you visit us again in the near future!

1 out of 5
I reserved the oceanfront with balcony room but they gave us the room on the first floor front of the pool and was so hard to see the ocean. It didnt have any privacy and we should keep the windows and curtains close whole time. That was so hard for for us to pack up again and change the room. We didnt have time to check with front desk and I guessed they didnt have room on higher floor availabe which the manager mentioned that too when I called. The bathroom was full of ants and we couldnt keep our stuff like toothbrush,... in there.The last day they had fireworks front of our room which was so loud and we couldnt sleep. We spend close to 2000 dollars to relax and enjoy the ocean view not stay in room and close the curtain and window because of the load noise and privacy. NOT ACCEPTABLE

Posted by on 19 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by GR Manager

Dear guest, thank you so much for your feedback. We are so sorry to read about your recent experience with us. All your comments will be extended to the rest of the team and departments involved in order to avoid the same situations for you and other guests in the future. Our deepest apologies again for having missed the opportunity to impress you and hope you can give us another chance in the future to redeem your trust.

4 out of 5
Property is great! But they kept trying to sell me time shares!! It is a turn off, I took time off to relax not to be bother about buying stuff I don’t want. The rental car Alamo agent tried to sell me extra insurance I turned it down and he try to make me put a $700 hold in my credit card. I’m not sure if I’ll go back to Cabo again.

Posted by on 6 Aug. 2019

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5 out of 5

Posted by on 15 Jul. 2019

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Comment from Hotel Management

16 Jul. 2019 by GR Manager

Thank you for your feedback! We hope you visit us again soon! Have a beautiful day!

3 out of 5
Staff was very friendly and helpful. I do believe they pushed too much their time share experiences. Property, restaurants and beach were well-kept and made for an enjoyable vacation. The biggest NEGATIVE for me, especially since it was not really advertised at booking or communicated by staff at check-in or at the restaurants (except for some 8.5"X11" signs), was no the No Cash (US or Pesos) policy. If I had known this fact, I would have booked elsewhere.

Posted by on 10 Jun. 2019

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Comment from Hotel Management

11 Jun. 2019 by GR Manager

Dear guest, thank you so much for your honest feedback! All your comments will be extended to the rest of the team for proper follow up on this and in order to avoid the same inconveniences for you and other guests in the future. Hope you can grant us an opportunity to welcome you back in the future.

4 out of 5
The problems that I had was on check out I had to take my luggage down. I called in the Am and no one came to pick up the luggage. The front desk didnot relate the message. I did hot like the trap of the time share promotions. But eveything else was excellent

Posted by on 20 May 2019

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Comment from Hotel Management

21 May 2019 by GR Manager

Dear guest, thank you so much for your feedback. We are sorry to read your comments regarding the check out experience. We really hope you can give us another chance in the future to make your stay perfect for you as you deserve!

5 out of 5
The property is amazing and so beautiful. Loved the pools—so many different areas and the overall style and wonderful landscaping was so immaculate. Loved it all!

Posted by on 16 May 2019

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Comment from Hotel Management

18 May 2019 by GR Manager

Thanks for staying with us. We appreciate your feedback!

About the Sheraton Grand Los Cabos Hacienda Del Mar

Location Corredor Turistico Km. 10 Lote D, Cabo San Lucas, BCS 23410

All-inclusive Details

  • Surcharge for premium or imported alcoholic beverages
  • All meals served buffet-style
  • Room service not included
  • All food and beverages included
  • Minibar not included

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Sheraton Grand Los Cabos Hacienda Del Mar you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. This Colonial resort also offers a children's pool, a fitness center, and a garden. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Cabo San Lucas resort.

  • 270 guestrooms or units
  • 3 levels
  • 12 buildings
  • 6 dining venues
  • 17997 sq ft of conference space
  • 1672 sq m of conference space
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Free self parking

Transport

  • Airport: Los Cabos Intl. Airport (SJD) (35.3 km / 21.9 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Sheraton Grand Los Cabos Hacienda Del Mar offers 270 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. This Cabo San Lucas resort provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio (furnished)
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Tomates - Overlooking the ocean and pool, this restaurant specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Sirenas - This poolside restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

De Cortez Grill - This beach steakhouse specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Sports Bar - This sushi bar specializes in sushi and serves dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

La Suerte - Overlooking the ocean and pool, this cocktail bar specializes in Mexican cuisine and serves light fare only. Happy hour is offered. Open daily.

24-hour room service is available.

Spa Services

  • Deep tissue massage
  • Number of treatment rooms 11
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

It is property policy that all guests must wear a face mask within public areas of the property.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Food and water bowls are available

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 600 per person (approximately)
  • Fee for in-room wireless Internet: MXN 165.00 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: MXN 165.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: MXN 165.00 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: MXN 165.00 per 24-hour period (rates may vary)
  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Hacienda del Mar Golf Los Cabos
  • Sheraton Hacienda del Mar Golf Los Cabos Cabo San Lucas
  • Sheraton Hacienda del Mar Golf Resort Los Cabos
  • Sheraton Hacienda del Mar Golf Resort Los Cabos Cabo San Lucas
  • Cabo San Lucas Sheraton
  • Sheraton Hacienda Mar Golf Resort Los Cabos Cabo San Lucas
  • Sheraton Hacienda Del Mar Hotel Cabo San Lucas
  • Sheraton Hacienda Mar Golf Resort Los Cabos
  • Sheraton Hacienda Mar Golf Los Cabos Cabo San Lucas
  • Sheraton Hacienda Mar Golf Los Cabos
  • Sheraton Grand Los Cabos Hacienda Mar Resort Cabo San Lucas
  • Sheraton Grand Los Cabos Hacienda Mar Resort
  • Sheraton Grand Los Cabos Hacienda Mar Cabo San Lucas
  • Sheraton Grand Los Cabos Hacienda Mar
  • Sheraton Grand Los Cabos Hacienda Del Mar Cabo San Lucas
  • Sheraton Hacienda Del Mar Resort And Spa
  • Cabo San Lucas Sheraton
  • Sheraton Cabo San Lucas
  • Sheraton Hacienda del Mar Golf Spa Resort Los Cabos
  • Sheraton Los Cabos Hacienda
  • Sheraton Grand Los Cabos Hacienda Del Mar Resort
  • Sheraton Grand Los Cabos Hacienda Del Mar Cabo San Lucas
  • Sheraton Grand Los Cabos Hacienda Del Mar Resort Cabo San Lucas

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.