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The Hotel Luzern, Autograph Collection

5.0 star property
5-star luxury hotel near KKL Lucerne

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Photo gallery for The Hotel Luzern, Autograph Collection

Lounge
Lounge
Front of property - evening/night
Penthouse, 1 King Bed, Mountain View
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Breakfast available
  • Housekeeping
  • Laundry
  • Room service
  • 24/7 front desk

Explore the area

Map
Sempacherstrasse 14, Lucerne, LU, 6002
  • Chapel Bridge
    ‪5 min walk‬
  • Lucerne Town Hall
    ‪6 min walk‬
  • KKL Lucerne
    ‪6 min walk‬
  • Zürich (ZRH)
    ‪53 min drive‬

Room options

View all photos for Studio, 2 Single Beds, Park View

1 bedroom, premium bedding, in-room safe, individually decorated

Studio, 2 Single Beds, Park View

  • 24 sq m
  • Park view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Studio, 1 King Bed, Non Smoking, Park View

1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Studio, 1 King Bed, Non Smoking, Park View

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Park View

1 bedroom, premium bedding, in-room safe, individually decorated

Studio, 1 King Bed, Park View

  • 24 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Corner

Junior Suite, 1 King Bed, Non Smoking, Corner

Junior Suite, 1 King Bed, Non Smoking, Corner

  • 32 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio, 2 Single Beds, Park View

Deluxe Studio, 2 Single Beds, Park View

Deluxe Studio, 2 Single Beds, Park View

  • 22 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 2 Single Beds, Park View

Junior Suite, 2 Single Beds, Park View

Junior Suite, 2 Single Beds, Park View

  • 32 sq m
  • Park view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking, Garden View

Suite, 1 King Bed, Non Smoking, Garden View

Suite, 1 King Bed, Non Smoking, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Balcony, Mountain View (Penthouse Junior Suite)

Penthouse, 1 King Bed, Balcony, Mountain View (Penthouse Junior Suite)

Penthouse, 1 King Bed, Balcony, Mountain View (Penthouse Junior Suite)

  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Mountain View

Penthouse, 1 King Bed, Mountain View

Penthouse, 1 King Bed, Mountain View

  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Single Beds, Garden View (Garden & Park)

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 2 Single Beds, Garden View (Garden & Park)

  • 36 sq m
  • Park view
  • Sleeps 3
  • 2 Twin Beds

About the area

Lucerne

City center stay.Within a 10-minute walk of the hotel, you'll find KKL Lucerne and Chapel Bridge. Also, Lucerne Town Hall is within half a mile (1 km) and Lion Monument is within 2 miles (3 km).

What's nearby

  • Chapel Bridge - 5 min walk - 0.4 km
  • Lucerne Town Hall - 6 min walk - 0.5 km
  • KKL Lucerne - 6 min walk - 0.6 km
  • Chateau Guetsch - 16 min walk - 1.3 km
  • Swiss Transportation Museum - 4 min drive - 2.8 km

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 5 min walk
  • Zurich Airport (ZRH) - 65 min drive

Restaurants

  • ‪Mövenpick - ‬3 min walk
  • ‪Tacuba - ‬1 min walk
  • ‪La Bestia - Pizza Pizza - ‬2 min walk
  • ‪Das Schwarze Schaf - ‬3 min walk
  • ‪la vie en rose Restaurant - ‬2 min walk

About this property

The Hotel Luzern, Autograph Collection

5-star luxury hotel near KKL Lucerne
As a guest of The Hotel Luzern, Autograph Collection, you'll find a terrace, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. The luxury The Hotel Luzern, Autograph Collection also features concierge services, dry cleaning/laundry services, and limo service.

This 5-star Lucerne hotel is smoke free.

  • 30 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
The Hotel Luzern, Autograph Collection offers 30 air-conditioned accommodations with espresso makers and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, French, German, Italian, Portuguese

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Property amenities

Family friendly

  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (CHF 20 per night)
  • Street parking available
  • Limo/town car service
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CHF 35 for adults and CHF 25 for children

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch TV with satellite channels

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: CHF 100 per accommodation, per stay
  • Only dogs and cats are allowed
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 120.0 per stay.
  • Cribs (infant beds) are available for CHF 80.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.80 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 1.65 per person, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 35 for adults and CHF 25 for children
  • Nearby parking fee: CHF 20 per night (52 ft away)
  • Pet fee: CHF 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 80.0 per night
  • Rollaway bed fee: CHF 120.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a deadbolt lock
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and cash. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a deadbolt lock in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Lucerne
Hotel Luzern Autograph Collection Lucerne
Hotel Luzern Autograph Collection
Luzern Autograph Collection Lucerne
Luzern Autograph Collection
The Hotel Luzern, Autograph Collection Hotel
The Hotel Luzern, Autograph Collection Lucerne
The Hotel Luzern, Autograph Collection Hotel Lucerne

The Hotel Luzern, Autograph Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 107 out of 186 reviews
Rating 8 - Good. 54 out of 186 reviews
Rating 6 - Okay. 17 out of 186 reviews
Rating 4 - Poor. 7 out of 186 reviews
Rating 2 - Terrible. 1 out of 186 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful service.

This hotel was amazing. It was very clean. More than that the service we received was exemplary. We hadn’t booked parking as we thought it would be available. The staff made extra effort to find parking with their sister hotel. Even did valet service for us by, as we found out at checkout, the GM Marc himself! What a wonderful hotel! I would recommend to any family members traveling to Switzerland.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

4/10 Poor

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Tracy

Liked: Cleanliness, staff & service, room comfort

No hot water

Service by staff was impeccable but no hot water for a full day so couldn’t shower after full day of activity and felt grimey so I have mixed feelings about this hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Gurkanver

Stayed 2 nights in Apr 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Kathleen

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room was beautiful. We had wanted to extend our stay and had to make second booking for a different room. The general manager, Martin, noted this and reached out and managed to arrange for us combine both bookings and stay in the same room for both days. This made it a lot more convenient as we didn't have to deal with two different bookings on each day. Love the attention to detail by the staff.
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotels is a very nice hotel in prime location. However, I have to state both positive and negative aspects. Positives: Great location Friendly staff Room with a design. Negatives: Small room size. No place to sit in the room except the bed and one chair. Very dark room. Airplane bathroom. No lobby except the desk of the reception. The hallways between rooms are less than 1 meter wide which makes them very unpleasant place to walk.
Stayed 1 night in Dec 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent helpful and friendly staff

The staff gave us suggestions for places to tour while in the area. Then unexpectedly, my wife had a medical emergency and was admitted to the hospital. The staff assisted me with taxi transportation, and because my reservation ended, and there were no more rooms available, they arranged for me to move to a lovely nearby hotel, moving my luggage for me. Amid all of this they did not forget to inquire about how my wife was feeling and they also gave me a much-needed umbrella late at night.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff are amazing they are friendly and very helpful.
Stayed 1 night in Aug 2019

10/10 Excellent

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel different concept.

It was a good stay. Location is good. Less lights but that is their concept. Rooms are. Or child friendly.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Laramie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Contemporary

Great stay in our way back to Zurich. Contemporary hotel.
Stayed 1 night in Nov 2018

8/10 Good

Mei Tuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to train station and special design

Very close to Lucern main station and need to walk 20 mins to old town. Overall quite comfortable esp the bed. Not a cosy room but quite modern and stylish.
Stayed 3 nights in Oct 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Genble, Mumbai

Liked: Cleanliness, staff & service
very special designed but not for comfortable stay with colors.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms! Centrally located, quiet, nice staff, and stylish design.
Stayed 1 night in Sep 2018

10/10 Excellent

Shane, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location a few blocks away from the train station overlooking a park.
Stayed 3 nights in Sep 2018

6/10 Okay

David, Vancouver

Liked: Staff & service
Tired and Dark. The staff are amazing, and the location great. The hotel needs a refresh, and the rooms are certainly not 4 or 4 star.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018

8/10 Good

Swati, Charlotte, nc

Liked: Cleanliness, property conditions & facilities, room comfort
Property location and access to town as walking distance was great. The ceiling "exotic" picture made it feel like not a respectful place.
Stayed 1 night in Aug 2018

4/10 Poor

mehanna, qatar

Liked: Staff & service
Disliked: Room comfort
not as expected
Stayed 3 nights in Aug 2018

10/10 Excellent

Natty, Seattle, wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location. the hotel is small but cute. The staff was helpful in providing recommendations.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2018