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Tughan Hotel

3.0 star property
Family-friendly 3-star hotel with free children's club

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Photo gallery for Tughan Hotel

Breakfast, lunch, dinner served; international cuisine, garden views
Reception
Exterior
Honeymoon Studio Suite
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast included
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
1.Cadde Sar Mahallesi No:351 Artuklu, Mardin, 47100
  • Mardin Museum
    ‪3 min walk‬
  • Great Mosque of Mardin
    ‪10 min walk‬
  • Mardin Castle
    ‪1 min drive‬
  • Mardin (MQM)
    ‪16 min drive‬

Room options

View all photos for Honeymoon Studio Suite

Honeymoon Studio Suite

Honeymoon Studio Suite

  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Comfort Room, 1 Double Bed

Combined shower/tub, rainfall showerhead, hair dryer, slippers

Comfort Room, 1 Double Bed

  • 40 sq m
  • Mountain view
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Triple Room

Premium bedding, down comforters, memory foam beds, minibar

Executive Triple Room

  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Family Room

Premium bedding, down comforters, memory foam beds, minibar

Family Room

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed, 1 Large Twin Bed and 1 Double Sofa Bed

View all photos for Deluxe Single Room, 1 Bedroom, City View

Premium bedding, down comforters, memory foam beds, minibar

Deluxe Single Room, 1 Bedroom, City View

  • 35 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room

Premium bedding, down comforters, memory foam beds, minibar

Deluxe Double or Twin Room

  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

About the area

Mardin

Artuklu stay.With a stay at this Artuklu hotel, you'll be steps from Kirklar Kilisesi and Latifiye Mosque. Mardin Museum and Bazaar are also within half a mile (1 km).

What's nearby

  • Mardin Museum - 3 min walk - 0.3 km
  • Zinciriye Medresesi - 10 min walk - 0.8 km
  • Great Mosque of Mardin - 10 min walk - 0.9 km
  • Kasımiye Medresesi - 16 min walk - 1.4 km
  • Mardin Castle - 1 min drive - 1.1 km

Getting around

  • Mardin Station - 33 min drive
  • Mardin (MQM) - 44 min drive

Restaurants

  • ‪Artukbey Kahve - ‬3 min walk
  • ‪Abbara Bar - ‬3 min walk
  • ‪Birtat Lahmacun - ‬3 min walk
  • ‪Cercis Murat Konağı - ‬4 min walk
  • ‪Arasta Cafe - ‬1 min walk

About this property

Tughan Hotel

Family-friendly 3-star hotel with free children's club
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 5382 square feet (500 square meters) and includes conference space. A library, a terrace, and a complimentary children's club are also featured at the family-friendly Tughan Hotel. A complete renovation of Tughan Hotel was completed in August 2020.

Smoking is allowed in designated areas at this 3-star Mardin hotel.

  • 1 building
  • 30 guestrooms or units
  • 5 levels
  • 5382 sq ft of conference space
  • 500 sq m of conference space
  • Built in 2015
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Game room or arcade
  • Library
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area
  • Water dispenser
  • Lockers available
  • Bar or lounge
  • Dining venue
Tughan Hotel offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature all-in-one washer/dryers and DVD players. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate dining areas and include day beds and dining tables. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. 210-inch LCD televisions come with premium satellite channels, first-run movies, and video-game consoles. Guests can make use of the in-room full-sized refrigerators/freezers, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with rainfall showerheads, slippers, bidets, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include offices and desks, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include minibars and safes. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Languages

Arabic, Azerbaijani, Bulgarian, Catalan, Chinese (Mandarin), Croatian, Czech, Dutch, English, Farsi, Filipino, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Ukrainian

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Property amenities

Family friendly

  • All-in-one washer/dryer
  • Arcade/game room
  • Art supplies
  • Baby bath
  • Baby monitor
  • Baby toys
  • Changing table
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Dining table
  • DVD player
  • Free babysitting
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • High chair
  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Musical instrument
  • Playground
  • Pool gate
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Trampoline

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Airport shuttle at scheduled times, on request

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Art gallery
  • Bicycle cleaning area
  • Bicycle equipment shop
  • Bicycle repair station
  • Bicycle shuttle
  • Bicycle storage
  • Bicycle tours
  • Designer stores
  • Free children's club
  • Library
  • Playground
  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Accessible airport shuttle
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Doorbell and phone notification
  • Fixed shower seat
  • Front entrance ramp
  • Grab bar in shower
  • Grab bar near toilet (30 inches high)
  • Hand-held showerhead
  • Handrails in hallways (35 inches high)
  • Handrails in stairways (30 inches high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • High-pile carpet in room
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • No elevator
  • Phone accessibility kit
  • Portable shower seat
  • Smooth flooring in room
  • Thin carpet in room
  • Tile flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 210-inch LCD TV with premium satellite channels
  • CD player
  • DVD player
  • DVR
  • First-run movies
  • Hulu
  • Netflix
  • Pay movies
  • Streaming services
  • Video game console

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Children's slippers
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Chef service
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Electric kettle
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchen island
  • Meal delivery service
  • Microwave
  • Minibar
  • Oven
  • Restaurant dining guides
  • Separate dining area

More

  • 5G smartphone data speed
  • Access via exterior corridors
  • Air conditioning
  • All-in-one washer/dryer
  • Computer monitor
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Mobile key entry
  • Office
  • Phone
  • Printer
  • Safe
  • Separate sitting area
  • Smartphone
  • Soundproofed rooms
  • Unlimited free smartphone calls
  • Unlimited smartphone data usage
  • Window screens

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 12:30 PM
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Food and water bowls, an off-leash area, pet-sitting services, litter boxes, and pet grooming services are available

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for TRY 650.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: TRY 1000 per vehicle (one-way, maximum occupancy 4)
  • A late check-out fee will be charged
  • Crib (infant bed) fee: TRY 650.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay, Boost, LINE Pay, Amazon Pay, DANA, and DBS PayLah!
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, cash, mobile payments, and Alipay. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Guests can access their rooms with a mobile device.

Property Registration Number 15457

Property is also known as

Tughan Hotel Mardin
Tughan Mardin
Tughan Hotel Hotel
Tughan Hotel Mardin
Tughan Hotel Hotel Mardin

Tughan Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 84 out of 225 reviews
Rating 8 - Good. 42 out of 225 reviews
Rating 6 - Okay. 32 out of 225 reviews
Rating 4 - Poor. 27 out of 225 reviews
Rating 2 - Terrible. 40 out of 225 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

8.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

ISMAEL

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

unfortunately, my experience was far from pleasant. Firstly, the pictures did not match the reality of the room I was given. Even there was no shampoo provided and bathroom was not tiidy and clean, which is a basic amenity one would expect. Additionally, the air-conditioning system was unreliable and did not function properly, making the room uncomfortable. Parking was a headache with limited spaces and poor management. Overall, I do not recommend staying here.
Stayed 1 night in Dec 2024

2/10 Terrible

Patric

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was black mould growing on the walls underneath peeling wallpaper. The roof leaked. Tv did not work,fridge stopped working, no coat hangers,no mattress protector no top sheet on bed,water took 15mins to come out of the tap i timed it then 10 mins to get hot.
Stayed 1 night in Oct 2024

10/10 Excellent

MONESTER PRO

Stayed 1 night in Sep 2024

6/10 Okay

Simranjit

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

4/10 Poor

Mark

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

2/10 Terrible

Piotr

Stayed 5 nights in Aug 2023

4/10 Poor

Muhammed

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Feb 2023

2/10 Terrible

Tanner

Stayed 3 nights in Oct 2022

6/10 Okay

Ahmed

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Good location

In first time when I was getting there to check in. I was waiting for 30 minutes in front of the door. Because no body there to check in. The final the man who came and the face sleep. Also, I paid the parking, but the actual I had a free valet, but he didn't earn to me only said need to pay.
Stayed 1 night in Aug 2022

10/10 Excellent

Joshua Oktay

Stayed 2 nights in Jul 2022

4/10 Poor

Azad

Travelled with partner
Disliked: Staff & service
We spent four nights there. When we arrived we found out that they gave our room to another customer. The room that they provide us later was very noisy, and we literally couldn’t sleep at all! The toilet flashing and the bathroom door had issues. Also, when we asked about washing our clothing they said a price which was much higher than the amount that I pay even at the US.
Stayed 4 nights in Jul 2022

2/10 Terrible

Nelson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced, noisy and slow internet. The only good thing was the location. There was live music every night until midnight which made it really hard for us to sleep. Breakfast was poor and definitely overpriced.
Stayed 2 nights in May 2022

6/10 Okay

Karst

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Ok for the money

This place needs maintenance. Mold in the bathrooms, luke warm water. Music until well after 11pm. People were great. Street parking only, so there may be parking or there, most likely, will not be. A bit west of the hotel is an non associated parking garage. I didnt use it, so i do not know cost or convenience.
Stayed 2 nights in Mar 2022

8/10 Good

Brenda

Liked: Cleanliness, staff & service, room comfort
Really nice hotel. Splendid views, good breakfast. A shame about the loud music until late in their nightclub.
Stayed 2 nights in Mar 2022

10/10 Excellent

Jamal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in the middle of everything very good service
Stayed 3 nights in Dec 2021

4/10 Poor

Haval

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello, I am sorry but it is snowing but didn't get hot water in the bathroom, also staff not pay attention to you and price too much. I am sorry for writing this but it is true
Stayed 2 nights in Mar 2022

10/10 Excellent

Nur

Stayed 1 night in Mar 2022

10/10 Excellent

Ibrahim mete

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very well received during our five-day stay. The location of the hotel is ideal, right in the heart of the city. Mardin Center is one minutes away. It is very easy and safe to go to the touristic and historical points of the city on foot. We would have preferred not to have carpets in the rooms, but the cleanliness, food, temperature were ideal. General Manager was also very kind and caring.
Stayed 1 night in Jan 2022

10/10 Excellent

Yusuf Can

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Numan

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel have Great locatıon .Besıde aşk hıstorıcal place .Hotel Restaurant and food is great .Hotel Room is very clean.Staff is so kind .I Strongly recommend
Stayed 2 nights in Dec 2021

10/10 Excellent

Oguz

Travelled with family, Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean Room ,Good design and Restaurant Food is Great.Night Live music with wiew is excellent. Location beside all museum,all antic city,all Restaurant and shopping.Strongly recommend.You Must see this hotel
Stayed 2 nights in Dec 2021

10/10 Excellent

Walter

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastıc locatıon for a famıly.Despite the central locatıon .The hotel was really so quıet and perfect for a famıly.The children loved the 24 hour coffee hot chocolate vs. All actıvıty ın hotel perfect
Stayed 2 nights in Dec 2021

10/10 Excellent

Reyhan

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A priceless holiday in the heart of Old Mardin.The hotel has so stylish room So clean. Hotel room has all mardin wıew. Live music and restaurant service and all food is great .Strongly recommend
Stayed 1 night in Jan 2022

10/10 Excellent

Vadim

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A priceless holiday in the heart of old Mardin. We have so clean room . Our room has all mardin wıew. All food is great . When we taste we had satısfıed. Hotel locatıon is great and besıde the all shop and bank. Hotel has stylısh room
Stayed 1 night in Jan 2022

10/10 Excellent

Rana Hatice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021