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Grand Hotel Palace

5.0 star property
Family-friendly 5-star hotel near Marsala Porta Garibaldi

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Photo gallery for Grand Hotel Palace

Exterior
Interior entrance
Lobby
Exterior
Free daily buffet breakfast

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • Bar
  • Pool
  • Pet-friendly
  • Room service

Explore the area

Map
Via Lungomare Mediterraneo, 57, Marsala, TP, 91025
  • Cantine Florio
    ‪3 min walk‬
  • Donnafugata Winery
    ‪5 min walk‬
  • Marsala Porta Garibaldi
    ‪20 min walk‬
  • Trapani (TPS-Vicenzo Florio)
    ‪22 min drive‬

Room options

View all photos for Superior Room, Sea View

Superior Room, Sea View | Living room

Superior Room, Sea View

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite

Suite

Suite

  • 45 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Double Room Single Use

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Classic Double Room Single Use

  • 18 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Comfort Room

Comfort Room

Comfort Room

8.0 out of 10
Very good
(5 reviews)
  • 22.0 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

7.4 out of 10
Good
(6 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, Garden View

Superior Room, Garden View

Superior Room, Garden View

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

About the area

Marsala

City center retreat .Within a 10-minute walk of the hotel, you'll find Cantine Florio and Donnafugata Winery. Marsala Porta Garibaldi and Piazza della Repubblica are also within 2 miles (3 km).

What's nearby

  • Cantine Florio - 3 min walk - 0.3 km
  • Donnafugata Winery - 5 min walk - 0.5 km
  • Marsala Porta Garibaldi - 20 min walk - 1.7 km
  • Piazza della Repubblica - 20 min walk - 1.7 km
  • Riserva Naturale dello Stagnone - 22 min drive - 11.8 km

Getting around

  • Marsala Station - 9 min walk
  • Vicenzo Florio Airport (TPS) - 31 min drive

Restaurants

  • ‪Juparanà - ‬8 min walk
  • ‪Il Vecchio Molo Marsala - ‬12 min walk
  • ‪Ristorante Delfino - ‬8 min walk
  • ‪Kristal Lounge Privé - ‬12 min walk
  • ‪Metrò la fermata del gusto - ‬10 min walk

About this property

Grand Hotel Palace

Family-friendly 5-star hotel near Marsala Porta Garibaldi
Grand Hotel Palace offers its guests a marina, a hot tub, and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 5382 square feet (500 square meters) and includes a conference center. A children's pool, a rooftop terrace, and a library are also featured at the luxury Grand Hotel Palace. A roundtrip airport shuttle and an area shuttle are available for a fee. Free self parking is available.

This Belle Époque Marsala hotel is smoke free.

  • 55 guestrooms or units
  • 2 levels
  • 2 buildings
  • Meeting rooms
  • 5382 sq ft of conference space
  • 500 sq m of conference space
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Grand Hotel Palace offers 55 air-conditioned accommodations with minibars and safes. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, French, German, Italian, Russian, Spanish

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Property amenities

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Children's pool
  • Hot tub
  • Library
  • Piano
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch flat-screen TV with satellite channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 1 to April 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 50.0 per day.
  • Cribs (infant beds) are available for EUR 20.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 16 December - 14 January, EUR 3.50 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.
  • A tax is imposed by the city: From 15 January - 15 March, EUR 0.00 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.
  • A tax is imposed by the city: From 16 March - 14 November, EUR 3.50 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in October.
  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Grand Hotel Palace Marsala
Grand Palace Marsala
Grand Hotel Palace Marsala, Sicily
New Palace Marsala
Grand Hotel Palace Hotel
Grand Hotel Palace Marsala
Grand Hotel Palace Hotel Marsala

Grand Hotel Palace Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 109 out of 271 reviews
Rating 8 - Good. 93 out of 271 reviews
Rating 6 - Okay. 45 out of 271 reviews
Rating 4 - Poor. 15 out of 271 reviews
Rating 2 - Terrible. 9 out of 271 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Karen

Liked: Cleanliness, staff & service

Desk staff was excellent, wait staff was not.

Stayed 5 nights in Mar 2025

6/10 Okay

gregg

Disliked: Property conditions & facilities
This is a hotel that was built about 25 years ago and it’s sort of rundown. Ok for one night
Stayed 1 night in Oct 2024

2/10 Terrible

Janis

We got there after we reserved and it was dark and closed we didn’t even get in the property
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Large, Pretty property

This hotel has been renamed The New Hotel Palace. It was grand, beautiful pool area, ornate lobby and sitting areas albeit somewhat dated. The staff was lovely. It was very quiet, guessing that it was off season. The breakfast was not enticing, a bit disappointing. The same foods were out for 2 mornings so there was nothing that was fresh except maybe the loaf of bread to toast.
Stayed 2 nights in Sep 2024

2/10 Terrible

Michelle

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No way this is a 5 star hotel. It smells, doors and faucets in rooms don’t work, no dinning options on Saturdays, and it must have the hardest and most uncomfortable mattress I have ever slept in.
Stayed 2 nights in Sep 2024

6/10 Okay

Frank S, Greenwood

Liked: Staff & service
Just an ok experience. Felt it was less than advertised
Stayed 1 night in Sep 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel with good facilities. staff very helpful and attentive. huge room just would have been nice to have a kettle in the room
Stayed 2 nights in Sep 2024

8/10 Good

Simon

Stayed 3 nights in Aug 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Cesare, Montreal

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
A Charming Stay with Room for Improvement My family and I recently spent four days at this historic hotel, drawn by its rich background and reputation. The property is impeccably clean, and the staff are incredibly gentle and hospitable. The service is courteous and attentive, reflecting the best of hospitality. However, considering the hotel’s storied past, we expected a more inclusive and detailed approach to service. While breakfast was included, the quality fell short of our expectations. When I requested eggs sunny side up, slightly turned over, I received overcooked eggs with crispy edges instead. We later learned that the waiters, not trained chefs, were responsible for cooking, which seemed unusual for a hotel of this caliber. The excuse given was the lack of appropriate cookware, which felt inadequate for a property with such a prestigious history. Another minor issue occurred during breakfast. As a parent of a three-year-old, I made a sandwich for my child and asked the waiter for napkins. To my surprise, he brought paper towels typically used in bathrooms. This oversight seemed out of place in a five-star establishment where attention to detail should be paramount. Overall, while the hotel offers a beautiful and clean environment with gracious staff, there are areas where improvements are needed, particularly in the dining experience and attention to detail. I would love to return, hoping the management takes these feedback points to heart to enhance the guest
Stayed 3 nights in Jul 2024

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
very nice, calm, big pool, close to center
Stayed 1 night in Jul 2024

4/10 Poor

Dsvid

Disliked: Staff & service, property conditions & facilities, room comfort

Not a 5 star

It’s billed at a 5 star but… 3? Has a nice pool Breakfast service poor Cracked basin in room Nice carpet No slippers gown or tub but 3 star price too
Stayed 1 night in Jun 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Reviews not great lately but the place is clean and tidy, staff lovely. The room we stayed in was gorgeous well worth the extra for a superior room and the shower was the most powerful I’ve ever used! Just needs more guests to make it a busy bustling hotel and I’m sure the next reviews will be better!
Stayed 1 night in Jun 2024

10/10 Excellent

Viktoria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming place with a lovely pool and vibe. Staff very nice and breakfast very good
Stayed 2 nights in Jun 2024

10/10 Excellent

Sylvain

Stayed 1 night in Jun 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not recommending for families with children

Hotel is definitely not as seen in the pictures. There is no beach in 200m and location is in the middle of nowhere between warehouses. It may seems like an 5 star hotel but it was more like 2* hotel. Definitely not recommending for people with children since you have like nothing to do there. Rooms and the hotel also stinked and bed sheets were dirty. They also charge you for everything. Tourist trap for sure. Only good thing was that the personal was friendly.
Stayed 2 nights in Oct 2023

4/10 Poor

Melanie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Faded glory in the extreme, 2* and not 5*, not conveniently located, no communal bar, charged €13 to have a tea brought to the room, I was disappointed by the experience….
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My 2nd time staying at this property. I will be back again
Stayed 1 night in Jun 2023

6/10 Okay

Witold

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very tired hotel. Window view of an upgraded room was on barbed wired parking lot with train tracks. Breakfast an absolute minimum.
Stayed 1 night in Apr 2023

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant decorated room with comfortable bed. We stayed in a suite. Very pleasant helpful staff. Easy free parking. Need to drive a short distance to nearby public lot to access the town. Breakfast offerings were on the weak side not in keeping with the character of the hotel.

6/10 Okay

Nicolas

Stayed 1 night in Mar 2023

2/10 Terrible

Eliza

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Think twice…

1. The door to the hotel room never closed properly without repeated attempts and great strength. It was very loud trying to close the door. 2. The remote to the television did not work. 3. The hotel was empty, void of customers yet it took great effort to be relocated to a room where the door closed properly. 4. It was just myself and two other guests in this massive dining room yet the waiter begrudgingly responded when I asked him to heat up the frittata. The frittata was ice cold on the buffet table. He warms the frittata and also brings runny scrambled eggs??? Absurd just completely absurd. I never asked for scrambled eggs. 5. Only three guests in this massive sized palace hotel and they couldn’t get it right.
Stayed 2 nights in Mar 2023

10/10 Excellent

Aldo

Stayed 2 nights in Jul 2022

2/10 Terrible

Gemma

Stayed 5 nights in Oct 2021

6/10 Okay

Andrew

Faded Glory

Our stay was quite nice. Definitely not 5star. The room we were offered initially was really quite poor. At the back overlooking the railway line. Shower was a bit grubby. Anyway we were moved to a better room. The pool isnice and very clean. Restaurant is very beautiful, breakfast excellent. The hotel is just showing it’s age, a classic that perhaps needs a bit of TLC? Staff helpful
Stayed 1 night in Sep 2021