When we found the residence it was lovely,but it is not well signed, up a steep narrow road and amongst private properties. No one answered the phone after 2.30pm when they said that was check in time, phoned twice up to 3p.m. and no answer, then found reception, it was very dirty and untidy, the girl at desk was miserable and unprofessional. Accommodation is good,but bathroom had broken loo seat and blocked shower, which then flooded over onto floor.reception was tidied next day. Wonderful views of Capri and surrounding areas from pool area, lovely place to stay for self catering but you need a car to get around area. Ground staff very friendly.maybe they could just stick to hours stated on website and have someone more professional at reception, they charge to park cars on their own ground which is a bit of a cheek as there is no where else you can park!