2/10 Terrible
Verified traveller
16 Oct 2019
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE CUSTOMER SERVICE
I am uncertain as to why hotels.com has this hotel listed, since they report themselves as a guest house and not a hotel. Apparently there are only certain times that you are allowed to check in to the property, and then the guest house closes for the night. Because the only information provide to us was that check in was 1500-1800, but there was no closing time, we had no idea that upon our arrival the property would be closed. And as there was another guest outside, he was not informed of this bizarre policy either. Any guest house / hotel should provide customer service first and foremost. This was completely lacking from this property. Guests should always come first and to close before 2 guests arrive is unacceptable. And then to blame the customers is equally appalling. This property should be stricken from your list as a 3-hour window for check in is ridiculous. The property also stated that these rules were transmitted to us, but that is inaccurate as the only information we received was the check in time, with NO indication that the hotel would close for the night at 1900. A decent hotel would have staff available to check in guests at any time. Since we were delayed and could not make their time, we had to scramble to find a place to stay that night, when in reality we had already paid for a place and were denied entry. This is a breach in trust that we as travelers place in a property when we make a reservation, and is really quite unacceptable behavior.
Verified traveller
Stayed 1 night in Oct 2019