Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, spa services, and a garden are also featured at Hotel Casa Ku - Adults Only. Self parking is free.
Smoking is allowed in designated areas at this Dzemul hotel.
This place is so unique and we loved the experience overall. Very relaxing and out of the way. Good place to unwind.
Itâs starting to get a bit run down but the rooms are so cool and the view from our beach front room was incredible.
We loved outdoor bathroom & the shower (great water pressure and temperature was good)
The Good stuff;
OMG the food was incredible overall!⊠catch of the day lightly fried was amazing!
Their burger is a must (it was recommended by other friends and yes WOW)
Ceviche- amazing!
Shrimp guacamole- fantastic!
Passionfruit margs - yummy!
The outdoor dining area is wonderful,
We enjoyed the bar, but seats hurt your bum and back after awhile.
The staff really need to up their game. Honestly except for 1 or 2 bartenders the staff barely smiled, didnât help with our bags, the reception greeting was NOT great, we felt that we were bothering them.
Nobody told us about spa services or asked if we wanted to book anything (and we were there 2 nights). No one gave us a map or told us where everything was on the grounds we just had to walk around and figure it out.
The outdoor dining area is wonderful, but the indoor area was never set up to eat and felt like a staff area. They kept asking us if we wanted to eat in there but it was never set up.
They can work on their service overall.
Would come back for the food but not the service.
1 hr from Merida
1 hr from Merida airport
Ame mi estadĂa en el hotel. El personal muy amable, la habitaciĂłn perfecta, la comida deliciosa y la playa espectacular. Muero por regresar muy pronto.
La atenciĂłn del personal es muy buena y personalizada. Te dan actualizaciones y avisos por whatsapp. La playa estĂĄ limpia y muy bonita. El desayuno incluido es increĂble!
Nada satisfecho, no pudimos utilizar la alberca por que estaba muy sucia , el mismo personal nos dijo que no se le habĂa dado limpieza, tuvimos que dejar la habitaciĂłn por que nos quedamos sin luz y no nos dieron opciĂłn!!! a 38C sin tener ventilaciĂłn y sin agua corriente es una locura!!, seguramente no querrĂĄn reembolsarnos la Ășltima noche que ya estaba pagada!!!,m tuvimos que irnos de ahĂ por que ademĂĄs apagaron la planta de emergencia por que se estaba calentando ... hĂĄganme el favor !!! no lo recomiendo !!!!!
This is the most peaceful place. Negrita the dog made it special too. The food and service was exquisite. I couldnât be happier. I will definitely be back. So remote barely any people. Iâm reborn. So grateful to have this experience.
Tiene mucho potencial de mejora!! Es una propiedad preciosa, la Gerenta es un encanto, pero hubieron algunos detalles que podrian cuidar y ser todo nivel Tulum!!! Como por ejemplo la musica!! Hubo un momento que hasta musica navideña habĂa en pleno marzo, de igual manera nos cobraron en todas las cuentas de mas. Claro que como lo checabamos nos lo cancelaron al momento pero y si no? La camarista nos abrio la puerta aun teniendo el aviso de No molestar. En fin sin esos tres detalles todo lo demĂĄs es bello! La playa, las habitaciones, la comida muy rica.
Nunca me habĂa hospedado en un hotel de este tipo, pero lo volverĂa hacer en este hotel, debido a la hospitalidad, excelente calidad de los alimentos y bebidas y distinguido servicio prestado por todos los colaboradores. Elizabeth, la encargada de administrar estuvo presente en todo momento para ser inolvidable mi estancia.