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Hotel Santa Cruz

3.0 star property
3-star hotel near Mexico City Arena

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Photo gallery for Hotel Santa Cruz

A building with a sign reading "HOTEL SANTA CRUZ" and an entrance sign.
A modern hotel reception area with a glass facade, a reception desk, and a digital display.
A hotel room with a large bathtub, a bed with a wooden headboard, a red armchair, and a marble floor.
Lobby
A modern hotel lobby with a clean, polished floor, a red armchair, and yellow accent walls.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
Av Presidente Juárez 2009, Los Reyes Iztacala, Tlalnepantla de Baz, MEX, 54090
  • Place, Tlalnepantla Convention Center
    ‪5 min drive‬
  • Place, Corpus Christi Cathedral
    ‪6 min drive‬
  • Place, Plaza Tlalne Fashion Mall
    ‪6 min drive‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪41 min drive‬

Room options

View all photos for Junior Single Room, 1 King Bed, Private Bathroom

Junior Single Room, 1 King Bed, Private Bathroom | Bathroom

Junior Single Room, 1 King Bed, Private Bathroom

8.4 out of 10
Very good
(10 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Ensuite

Superior Room, 1 King Bed, Ensuite

Superior Room, 1 King Bed, Ensuite

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Basic Double Room, 2 Double Beds, Private Bathroom

Basic Double Room, 2 Double Beds, Private Bathroom

Basic Double Room, 2 Double Beds, Private Bathroom

  • 20 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom

Superior Double Room, 2 Double Beds, Private Bathroom

Superior Double Room, 2 Double Beds, Private Bathroom

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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    About the area

    Tlalnepantla de Baz

    In Tlalnepantla de Baz .Within 3 miles (5 km) of this Tlalnepantla de Baz hotel, you'll find Mundo E Shopping Center and Plaza Satelite Shopping Center. Mexico City Arena and IMSS Lomas Verdes Mexico DF are also within 6 miles (10 km).

    What's nearby

    • Tlalnepantla Convention Center - 5 min drive - 1.9 km
    • Centennial Theater - 5 min drive - 2.3 km
    • Corpus Christi Cathedral - 6 min drive - 1.9 km
    • Plaza Tlalne Fashion Mall - 6 min drive - 2.3 km
    • Centro Cultural Nahui Ollin - 7 min drive - 3.1 km

    Getting around

    • Tlalnepantla Station - 4 min drive
    • Tlalnepantla de Baz Station - 6 min drive
    • Benito Juarez International Airport (MEX) - 39 min drive

    Restaurants

    • ‪Café del Duende - ‬12 min walk
    • ‪Barbacoa Alex - ‬16 min walk
    • ‪Super Tortas La Michoacana - ‬16 min walk
    • ‪Pasteleria Macram - ‬16 min walk
    • ‪La Casa De Los Chilaquiles - ‬11 min walk

    About this property

    Hotel Santa Cruz

    3-star hotel near Mexico City Arena
    There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site.

    Public spaces have free WiFi. A vending machine, tour/ticket assistance, and an elevator are also featured at the business-friendly Hotel Santa Cruz. Free self parking is available.

    This 3-star Tlalnepantla de Baz hotel is smoke free.

    • 100 guestrooms or units
    • Business center (24 hours)
    • Breakfast available (surcharge)
    • Front desk (24 hours)
    • Storage area for luggage
    • Tour and ticket information
    • Elevator
    • No smoking on site
    • Bar or lounge
    • Dining venue
    Hotel Santa Cruz offers 100 accommodations with hair dryers and complimentary toiletries. Each accommodation is individually decorated. 42-inch LED televisions come with premium digital channels. Bathrooms include showers.

    This Tlalnepantla de Baz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

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    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free secured, covered self parking on site
    • Wheelchair-accessible parking available

    Food and drink

    • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 65 to 90 for adults and MXN 65 to 90 for children
    • A bar/lounge
    • A restaurant

    Accessibility

    • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • Elevator
    • Stair-free path to entrance
    • Wheelchair accessible (may have limitations)
    • Wheelchair-accessible business center
    • Wheelchair-accessible parking
    • Wheelchair-accessible path to elevator
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible restaurant
    • Wheelchairs on site

    Room amenities

    Entertainment

    • 42-inch LED TV with premium digital channels

    Bedroom

    • Bedsheets provided

    Bathroom

    • Free toiletries
    • Hair dryer
    • Private bathroom
    • Shower
    • Towels provided

    More

    • Connecting rooms available
    • Desk
    • Individual decor
    • Iron/ironing board on request
    • Phone

    Policies

    Check-in

    Check-in start time: 2:30 PM; Check-in end time: 7:00 PM
    Contactless check-in available
    Late check-in subject to availability
    Minimum check-in age: 18

    Check-out

    Check-out before 1:00 PM
    Contactless check-out available

    Special check-in instructions

    Front desk staff will greet guests on arrival at the property
    If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
    Information provided by the property may be translated using automated translation tools

    Access methods

    Staffed front desk

    Pets

    • Pets and service animals are not allowed at Hotel Santa Cruz

    Children and extra beds

    • Children are welcome.
    • Rollaway/extra beds are not available.
    • Cribs (infant beds) are not available.

    Property payment types

    Important information

    Optional extras

    The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

    • Fee for cooked-to-order breakfast: approximately MXN 65 to 90 for adults, and MXN 65 to 90 for children

    This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property accepts credit cards and cash
    Cashless transactions are available
    Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
    Charges for extra guests may apply and vary according to property policy.
    A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
    Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
      This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

    We should mention

    • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
    • Pets and service animals are not allowed on site.

    Property is also known as

    Hotel Santa Cruz Hotel
    Hotel Santa Cruz Tlalnepantla de Baz
    Hotel Santa Cruz Hotel Tlalnepantla de Baz

    Frequently asked questions

    How close is Hotel Santa Cruz to the airport?

    Hotel Santa Cruz is 14.6 mi (39-min drive) away from the Benito Juarez International Airport (MEX) airport, the closest popular airport to the property.

    How much does it cost to stay at Hotel Santa Cruz?

    As of Jul 30, 2026, prices found for a 1-night stay for 2 adults at Hotel Santa Cruz on Aug 11, 2026 start from CA $35, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

    Does Hotel Santa Cruz have an airport shuttle?

    Airport shuttle services are not available at Hotel Santa Cruz.

    Does Hotel Santa Cruz offer free breakfast?

    Free breakfast isn’t offered at Hotel Santa Cruz, but cooked-to-order breakfast is offered for a fee of between MXN 65 and 90 for adults, MXN 65 and 90 for children. It's available every day from 8:00 AM to 11:30 AM.

    Is there a casino at Hotel Santa Cruz?

    No, there is no casino at this hotel.

    What time is check-in at Hotel Santa Cruz?

    Check-in start time: 2:30 PM; Check-in end time: 7:00 PM.

    Is there free parking at Hotel Santa Cruz?

    This hotel offers free self parking.

    Does Hotel Santa Cruz have a pool?

    Hotel Santa Cruz does not have a pool.

    Does Hotel Santa Cruz have a restaurant?

    Hotel Santa Cruz is home to Comedor Los Tulipanes, which features brunch.

    Does Hotel Santa Cruz have a spa?

    There are no spa services available at this hotel.

    How close is Hotel Santa Cruz to downtown Tlalnepantla de Baz?

    Hotel Santa Cruz is 1.5 mi away from Tlalnepantla de Baz.

    Hotel Santa Cruz Reviews

    Reviews

    7.0

    Good

    Rating 10 - Excellent. 51 out of 153 reviews
    Rating 8 - Good. 41 out of 153 reviews
    Rating 6 - Okay. 21 out of 153 reviews
    Rating 4 - Poor. 11 out of 153 reviews
    Rating 2 - Terrible. 29 out of 153 reviews

    8.0/10

    Cleanliness

    7.2/10

    Staff & service

    7.0/10

    Amenities

    7.4/10

    Property conditions & facilities

    Reviews

    Verified

    10/10 Excellent

    Victor

    Liked: Cleanliness, staff & service, amenities
    Todo excelente
    Stayed 3 nights in Oct 2025
    Verified

    6/10 Okay

    Marcos

    Liked: Cleanliness
    Disliked: Amenities
    Will appreciate if staff on desck and kitchen, will be more friendly, house keeping 100%👌 we love it!
    Stayed 5 nights in Jan 2026
    Verified

    10/10 Excellent

    David

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    My room was very clean for my 5 days there. Ms. Rocío is an important asset to the hotel. She has such a charming disposition and knows how to talk to people. She made my bad days disappear and her smile just warms your heart. I can't thank her enough for her help. Thank you Ms Rocío.
    Stayed 1 night in Apr 2026
    Verified

    8/10 Good

    Patricia

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Good for a 1 night stay.

    Good for a 1 night stay. I was afraid of some of the bad reviews, but nothing like that existed for me.. It was clean and comfortable. My room had a bit of the bleach smell. There was a place to eat that was open late right in the hotel.
    Stayed 1 night in Nov 2024
    Verified

    8/10 Good

    Harutyun

    Liked: Staff & service, property conditions & facilities
    Good
    Verified

    8/10 Good

    Carmen Madeline

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    The vibe was a little creepy but generally okay
    Stayed 1 night in Sep 2024
    Verified

    10/10 Excellent

    fausto

    Liked: Cleanliness, property conditions & facilities
    More stuff low employees especially in the kitchen
    Stayed 1 night in Aug 2024
    Verified

    2/10 Terrible

    Molly

    Disliked: Cleanliness, property conditions & facilities
    Got bed bugs from this hotel. Also room smelled terrible of cigarettes and even had ash tray in the room. Took our baby here and absolutely regret it.
    Stayed 1 night in Sep 2024
    Verified

    10/10 Excellent

    Pedro

    Liked: Cleanliness, staff & service
    .
    Stayed 1 night in Dec 2024
    Verified

    4/10 Poor

    Rosalia

    Disliked: Staff & service
    The stuff very rude
    Stayed 1 night in Sep 2024
    Verified

    6/10 Okay

    CRISTIAN

    Disliked: Amenities
    No
    Stayed 4 nights in Nov 2024
    Verified

    2/10 Terrible

    Mayra

    Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
    Very bad property. Bad personal. Dirty and personal - Housekeeping touch my belongs and stole items and I request to talk to the manager and front desk never contact me with the manager. All of them are the sesame thing DON'T RECOMMEND THAT HOTEL. I abandoned the hotel today January 23th, 2025 and move to another hotel. They touch and stole my belongs when I was in hospital for surgeries. Very disappointed 😞☹️
    Stayed 7 nights in Jan 2025
    Verified

    10/10 Excellent

    Ma del Rocio

    Liked: Cleanliness, staff & service, property conditions & facilities
    El hotel está excelente, la comida también con buen sabor muy atento el servicio al cuarto, no mucho que comer al rededor, el internet falla pero la verdad me encantaron las instalaciones y la limpieza del cuarto.
    Stayed 1 night in Apr 2026
    Verified

    10/10 Excellent

    Mario

    Liked: Cleanliness, staff & service, property conditions & facilities
    Excelente para descansar Cuenta con restaurante Amplio estacionamiento
    Stayed 1 night in Mar 2026
    Verified

    10/10 Excellent

    Mario

    Liked: Cleanliness, staff & service, property conditions & facilities
    Cuenta con restaurante Todo limpio y ordenado Ideal estacionamiento amplio y subterráneo
    Stayed 1 night in Mar 2026
    Verified

    6/10 Okay

    alma

    Liked: Cleanliness, property conditions & facilities
    Disliked: Staff & service
    Si ckn buen sabor la carne en su punto
    Stayed 1 night in Mar 2026
    Verified

    8/10 Good

    Federico

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    La estancia en general estuvo bien, tranquilo, lugares para comer cerca a parte del restaurante del hotel, solo el detalle de que en la habitación no había aire acondicionado.
    Stayed 1 night in Mar 2026
    Verified

    2/10 Terrible

    Lionel

    Disliked: Staff & service, amenities, property conditions & facilities
    Nunca desayuné ahí
    Stayed 2 nights in Mar 2026
    Verified

    2/10 Terrible

    Juan Antonio

    Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
    La habitación huele a humedad y Mal trato de la recepcionista ,no saben respetar las reservaciones etc espero y mejoren el servicio porque yo ya no vuelvo más
    Stayed 1 night in Mar 2026
    Verified

    2/10 Terrible

    Julio César

    Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
    No respetan las reservaciones por app, las recepcionistas son groseras a pesar q dice la app q se paga en la propiedad dicen q se debe pagar antes. En la habitación habia cucarachas. Entonces si tienen la oportunidad de hospedarse ahi DESAPROVECHENLA.
    Stayed 1 night in Mar 2026
    Verified

    2/10 Terrible

    Julio César

    Disliked: Staff & service, amenities
    El personal de recepción terrible dicen que no tengo reservado cuando ya se confirmó por la aplicacion y via telefónica, son groseras, dicen que no tienen habitaciones y al.final despues de discutir aceptan su error. No recmiendo reservar por app. No porq sea mala la app sino el hotel y su personal.
    Stayed 1 night in Feb 2026
    Verified

    10/10 Excellent

    Rocio

    Liked: Cleanliness, staff & service, amenities
    Es un hotel muy económico cómodo y limpio
    Stayed 1 night in Feb 2026
    Verified

    6/10 Okay

    Estrella de Vianney

    Liked: Amenities
    Disliked: Staff & service
    La atención al cliente no es muy buena
    Stayed 1 night in Feb 2026
    Verified

    4/10 Poor

    julio

    Disliked: Cleanliness, amenities, property conditions & facilities
    La habitacion descuidada toallas muy viejas puerta del baño descompuesta recepcionista de mal genio
    Stayed 1 night in Jan 2026
    Verified

    6/10 Okay

    Félix

    Liked: Staff & service
    Aceptable
    Stayed 1 night in Jan 2026