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"The nightly entertainment was excellent always had something for everyone. The staff was horrible, very rude, and had no care in the world for address
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All-inclusive beachfront property with 5 outdoor pools
On the beach
You'll be within 9 miles (15 km) of Tryall Golf Club and 20 miles (32 km) of Montego Bay Cruise Ship Terminal. Mayfield Falls is within 16 miles (25 km) and Montego Bay Marine Park is within 20 miles (32 km).
All-inclusive
This all-inclusive property features a private beach, free water park access, and a full-service spa. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 3 beachside bars. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities.
Jetted tubs, free WiFi
The 540 soundproofed guestrooms offer free WiFi and iPod docks. Other amenities include balconies, jetted bathtubs, and flat-screen TVs with cable channels.
Grand Palladium Jamaica Resort & Spa All Inclusive ratings based on 38 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Grand Palladium Jamaica Resort & Spa All Inclusive
Everyone (18)Couples (6)Family (13)
1 out of 5
Propsety was beautiful, moat of the ataff were great excwpt the reawvagion staff- palladium add additional charges
Posted by a verified traveller on 13 Jul. 2021
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Comment from Hotel Management
15 Jul. 2021
by Enrico Pezzoli (General Manager)
Dear Guest,
Thanks for the feedback. We are sorry to hear that your time with us was not the best. Our team members are usually known for their hospitable and courteous demeanor, however, we will reinforce our training to make sure we are serving all our guests with excellent attitude and courtesy. We hope you will visit us again so that you can experience a perfect Palladium vacation.
3 out of 5
The nightly entertainment was excellent always had something for everyone. The staff was horrible, very rude, and had no care in the world for addressing the guest needs. The rooms were very out dated and was always missing or hard to get towels, blankets, or anything. The floors bathroom in the rooms were dirty and always seems to be wet. House keeping only came in to make the bed which they didn’t change the sheets and to take out the trash. They didn’t clean the room at all!!! Very disappointed in my stay. Also check-in was a nightmare. Took hours to get my room. I would not recommend this resort to anyone nor will I ever return to stay here again.
Posted by a verified traveller on 29 Jun. 2021
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Comment from Hotel Management
29 Jun. 2021
by Enrico Pezzoli (General Manager)
Dear Guest,
Thank you for sharing this feedback.
We are sorry to learn there were a few setbacks during your stay. Please accept our apologies for any inconveniences you had while with us. We are working continuously, to improve our amenities and services, to better enhance our guest experience. We will share your comments with our Accommodations Management team, discussing with them regarding improving our overall service.
We hope you'll give us another opportunity to provide you an excellent holiday experience.
4 out of 5
I like the elegance but i hated the fact that restaurants were far from the pool area yet bars were at every inch of the hotel.
Posted by Phang, from Jamaica on 25 Aug. 2020
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Comment from Hotel Management
15 Sep. 2020
by Enrico Pezzoli (General Manager)
Dear Phang,
Thank you for the feedback. We are happy that you chose to vacation at our resort and was impressed with the architectural appearance of our hotel. We are sorry that we could not fulfill your expectations, however, we hope you will come and visit us again to enjoy a relaxing holiday.
4 out of 5
Posted by a verified traveller on 31 May 2020
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3 out of 5
The property was beautiful. However, there should be multiple hot-tubs included in the all-inclusive price. We were told we would have to pay $50 a day to use the Spa which contained the hot-tubs.
Posted by DLK on 3 Feb. 2020
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Comment from Hotel Management
5 Feb. 2020
by Enrico Pezzoli (Guest Manager)
Dear DLK,
We appreciate your feedback. While we are happy that you admire our resort, we regret to hear that your expectations were not met this time around.
Our team is working continuously to make improvements to our facilities, for the betterment of our vacation experience.
We hope you'll visit us again soon to experience our enhancements.
5 out of 5
Great property. Very clean. Food was good. Plenty of drinks. Peaceful beaches.
Posted by a verified traveller on 11 Jan. 2020
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Comment from Hotel Management
13 Jan. 2020
by Enrico Pezzoli (General Manager)
Dear Guest,
Thank you for your lovely review and for choosing to vacation with us. We're happy that you enjoyed all that we have to offer and loved everything about your stay, especially our delectable food, refreshing drinks and beautiful beaches. We hope to have you with us again soon.
2 out of 5
Posted by a verified traveller on 23 Nov. 2019
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Comment from Hotel Management
23 Nov. 2019
by Enrico Pezzoli (General Manager)
Dear Guest,
Thank you for your review of our resort. We sincerely apologise for your experience not living up to your expectations and the inconsistencies in our service.
We do hope you will us aa chance to make this right.
Regards,
4 out of 5
Posted by a verified traveller on 19 Nov. 2019
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Comment from Hotel Management
19 Nov. 2019
by Enrico Pezzoli (General Manager)
Dear Guest,
Thanks for the review and for vacationing with us. We are happy to hear you enjoyed our beautiful resort and offerings.
It was our pleasure hosting you.
Sincerely,
5 out of 5
Was so relaxing. Staff was so helpful with being intrusive
Posted by a verified traveller on 7 Nov. 2019
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Comment from Hotel Management
7 Nov. 2019
by Enrico Pezzoli, (General Manager)
Dear Guest,
Thank you for your review of our resort. We are happy that you enjoyed your stay with us ans had a relaxing time.
We look forward to your continued support.
Regards,
1 out of 5
my worst nightmare a cockroach infested room, had to get a different room, it ruined the whole vacation will not stay there ever again pictures to prove it!
Posted by a verified traveller on 21 Oct. 2019
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Comment from Hotel Management
21 Oct. 2019
by Enrico Pezzoli (General Manager)
Dear Guest,
Welcome back and thank you for this account on your stay with us. We are sorry to learn of your experience and that you were not fully satisfied on this your visit with us. We would like to apologise for our shortcomings. Thank you for bringing these issues to our attention and we will be addressing them with the rest of our management team.
Please don't let this experience deter you from our brand and give us another opportunity to give you the Palladium experience you know and love. We hope to see you again.
About the Grand Palladium Jamaica Resort & Spa All Inclusive
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Room service not included
Scuba diving lessons not included
Snorkeling gear not included
Tennis lessons not included
Property Features
Grand Palladium Jamaica Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Jamaica Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars, and 17 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Smoking is allowed in designated areas at this 4-star Lucea property.
540 guestrooms or units
3 levels
15 buildings
10 dining venues
3 bars on the beach
3 bars by the pool
17 bars or lounges
3757 sq ft of conference space
349 sq m of conference space
Built in 2008
Nightclub
Swim-up bar
Coffee shop
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Terrace on the roof
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Wedding services available
Game room or arcade
Garden
BBQ grill(s)
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Transport
Property shuttles: Airport shuttle
Room Amenities
Grand Palladium Jamaica Resort & Spa All Inclusive offers 540 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Rooms open to balconies. Accommodations are furnished with king sofa beds. Beds feature down comforters. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Private balcony
Jetted tub
Pull-out sofa bed
IPod dock
In-room dining (limited hours)
Flat-screen television
Cable channels
Movies for purchase
Coffee maker
Hypo-allergenic bedding
Down blanket
Shower
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Sound-insulated rooms
Exterior corridor access
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
Mo Bay - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Chez Bubba - Overlooking the garden, this steakhouse specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
The Blue Lagoon - This poolside buffet restaurant specializes in international cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Bhogali - Overlooking the ocean and pool, this theme restaurant specializes in Indian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
El Agave - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 9
Manicures and pedicures
Body scrubs
Sauna in spa
Spa tub in spa
Massages
Minimum age to access spa is 18
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
No rollaway/extra beds available
Service animals are allowed
Service animals are exempt from fees/restrictions
One child stays free
Debit cards
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Facilities fee: USD 50 per person, per day and includes use of: sauna; spa tub; spa; swimming pool
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Grand Palladium
Grand Palladium Jamaica All Inclusive Lucea
Grand Palladium Jamaica All Inclusive
Grand Palladium Resort All Inclusive
Jamaica Grand Palladium
Jamaica Grand Palladium All Inclusive
Jamaica Grand Palladium Resort
Palladium All Inclusive
Palladium Resort
Grand Palladium Jamaica Hotel Lucea
Grand Palladium Jamaica Resort & Spa Lucea
Grand Palladium Jamaica Resort Spa All Inclusive
Grand Palladium Jamaica Resort All Inclusive Lucea
Grand Palladium Jamaica Lucea
Pallaum Jamaica Inclusive Luc
Grand Palladium Jamaica Resort & Spa All Inclusive Lucea
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
