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4.0 out of 5

"I like the elegance but i hated the fact that restaurants were far from the pool area yet bars were at every inch of the hotel. " More

By a verified traveller on Tue 25 Aug 2020

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Hotel Description

All-inclusive beachfront property with 5 outdoor pools

On the beach

You'll be within 9 miles (15 km) of Tryall Golf Club and 20 miles (32 km) of Montego Bay Cruise Ship Terminal. Mayfield Falls is within 16 miles (25 km) and Montego Bay Marine Park is within 20 miles (32 km).

All-inclusive

This all-inclusive property features a private beach, free water park access, and a full-service spa. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 3 beachside bars. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 540 guestrooms also offer free WiFi and balconies. Other amenities include iPod docks, room service, and flat-screen TVs with cable channels.

Junior Suite, Jetted Tub, Courtyard Area

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$263* Per night/room 27 Sep. - 28 Sep.

Junior Suite, Jetted Tub, Courtyard Area

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Jetted Tub, Courtyard Area

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Jetted Tub, Courtyard Area (Super Saver)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Palladium Jamaica Resort & Spa All Inclusive ratings based on 44 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Palladium Jamaica Resort & Spa All Inclusive

Everyone (26) Couples (5) Family (11)
4 out of 5
I like the elegance but i hated the fact that restaurants were far from the pool area yet bars were at every inch of the hotel.

Posted by , from Jamaica on 25 Aug. 2020

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Comment from Hotel Management

15 Sep. 2020 by Enrico Pezzoli (General Manager)

Dear Phang, Thank you for the feedback. We are happy that you chose to vacation at our resort and was impressed with the architectural appearance of our hotel. We are sorry that we could not fulfill your expectations, however, we hope you will come and visit us again to enjoy a relaxing holiday.

4 out of 5

Posted by on 31 May 2020

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3 out of 5
The property was beautiful. However, there should be multiple hot-tubs included in the all-inclusive price. We were told we would have to pay $50 a day to use the Spa which contained the hot-tubs.

Posted by on 3 Feb. 2020

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Comment from Hotel Management

5 Feb. 2020 by Enrico Pezzoli (Guest Manager)

Dear DLK, We appreciate your feedback. While we are happy that you admire our resort, we regret to hear that your expectations were not met this time around. Our team is working continuously to make improvements to our facilities, for the betterment of our vacation experience. We hope you'll visit us again soon to experience our enhancements.

5 out of 5
Great property. Very clean. Food was good. Plenty of drinks. Peaceful beaches.

Posted by on 11 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by Enrico Pezzoli (General Manager)

Dear Guest, Thank you for your lovely review and for choosing to vacation with us. We're happy that you enjoyed all that we have to offer and loved everything about your stay, especially our delectable food, refreshing drinks and beautiful beaches. We hope to have you with us again soon.

2 out of 5

Posted by on 23 Nov. 2019

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Comment from Hotel Management

23 Nov. 2019 by Enrico Pezzoli (General Manager)

Dear Guest, Thank you for your review of our resort. We sincerely apologise for your experience not living up to your expectations and the inconsistencies in our service. We do hope you will us aa chance to make this right. Regards,

4 out of 5

Posted by on 19 Nov. 2019

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Comment from Hotel Management

19 Nov. 2019 by Enrico Pezzoli (General Manager)

Dear Guest, Thanks for the review and for vacationing with us. We are happy to hear you enjoyed our beautiful resort and offerings. It was our pleasure hosting you. Sincerely,

5 out of 5
Was so relaxing. Staff was so helpful with being intrusive

Posted by on 7 Nov. 2019

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Comment from Hotel Management

7 Nov. 2019 by Enrico Pezzoli, (General Manager)

Dear Guest, Thank you for your review of our resort. We are happy that you enjoyed your stay with us ans had a relaxing time. We look forward to your continued support. Regards,

1 out of 5
my worst nightmare a cockroach infested room, had to get a different room, it ruined the whole vacation will not stay there ever again pictures to prove it!

Posted by on 21 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Enrico Pezzoli (General Manager)

Dear Guest, Welcome back and thank you for this account on your stay with us. We are sorry to learn of your experience and that you were not fully satisfied on this your visit with us. We would like to apologise for our shortcomings. Thank you for bringing these issues to our attention and we will be addressing them with the rest of our management team. Please don't let this experience deter you from our brand and give us another opportunity to give you the Palladium experience you know and love. We hope to see you again.

5 out of 5
Everything was beautiful, great food, wonderful shows friendly atmosphere!

Posted by on 30 Sep. 2019

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Comment from Hotel Management

30 Sep. 2019 by Enrico Pezzoli, General Manager

Dear Guest, We are happy you enjoyed our food, atmosphere, beautiful scenery, entertainment offerings and the kindness and courtesy of our team members. We do look forward on hosting you again in the near future. Sincerely,

5 out of 5

Posted by on 2 Sep. 2019

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Comment from Hotel Management

3 Sep. 2019 by Enrico Pezzoli (General Manager)

Dear Guest, Thanks for the positive rating. We are happy that you have enjoyed our lovely offerings and hope you will visit us again soon.

About the Grand Palladium Jamaica Resort & Spa All Inclusive

Location The Point, Lucea, Hanover 00000

All-inclusive Details

  • Access to onsite clubs included
  • Kayaking included
  • Windsurfing included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Childcare not included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Miniature golf included
  • Offsite tours not included
  • Room service not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Snorkeling gear not included
  • Tennis lessons not included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • Onsite live performances included
  • All non-motorized water sports included
  • Theme parties included
  • Snorkeling included

Property Features

Grand Palladium Jamaica Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Jamaica Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars, and 17 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Smoking is allowed in designated areas at this 4-star Lucea property.

  • 540 guestrooms or units
  • 3 levels
  • 15 buildings
  • 10 dining venues
  • 3 bars on the beach
  • 3 bars by the pool
  • 17 bars or lounges
  • 3757 sq ft of conference space
  • 349 sq m of conference space
  • Built in 2008
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Sir Donald Sangster Intl. Airport (MBJ) (35.1 km / 21.8 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Grand Palladium Jamaica Resort & Spa All Inclusive offers 540 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Rooms open to balconies. Beds feature down comforters. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony
  • Jetted tub
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Mo Bay - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Chez Bubba - Overlooking the garden, this steakhouse specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

The Blue Lagoon - This poolside buffet restaurant specializes in international cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Bhogali - Overlooking the ocean and pool, this theme restaurant specializes in Indian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

El Agave - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 9
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa tub; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium
  • Grand Palladium Jamaica All Inclusive Lucea
  • Grand Palladium Jamaica All Inclusive
  • Grand Palladium Resort All Inclusive
  • Jamaica Grand Palladium
  • Jamaica Grand Palladium All Inclusive
  • Jamaica Grand Palladium Resort
  • Palladium All Inclusive
  • Palladium Resort
  • Grand Palladium Jamaica Hotel Lucea
  • Grand Palladium Jamaica Resort & Spa Lucea
  • Grand Palladium Jamaica Resort Spa All Inclusive
  • Grand Palladium Jamaica Resort All Inclusive Lucea
  • Grand Palladium Jamaica Lucea
  • Pallaum Jamaica Inclusive Luc
  • Grand Palladium Jamaica Resort & Spa All Inclusive Lucea

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.