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4.1 out of 5

"It is extremely hard not to read reviews before your stay (or booking) & not concentrate on the negative ones. My wife and I were nervous for months ... " More

By a verified traveller on Fri 01 Oct 2021

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Hotel Description

All-inclusive beachfront property with 5 outdoor pools

On the beach

Stay at this Lucea property and you'll be within 9 miles (15 km) of Tryall Golf Club and 16 miles (25 km) of Mayfield Falls. Half Moon Beach and Samuel's Bay National Marine Park are also within 20 miles (32 km).

All-inclusive

This all-inclusive property features a private beach, free water park access, and a full-service spa. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 3 beachside bars. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities.

Jetted tubs, free WiFi

The 540 soundproofed guestrooms offer free WiFi and iPod docks. Other amenities include balconies, jetted bathtubs, and flat-screen TVs with cable channels.

Junior Suite, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$288* Per night/room 29 Oct. - 30 Oct.

Suite, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Poolside

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Ocean View, Poolside

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Palladium Jamaica Resort & Spa All Inclusive ratings based on 38 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Palladium Jamaica Resort & Spa All Inclusive

Everyone (16) Couples (7) Family (13)
5 out of 5
It is extremely hard not to read reviews before your stay (or booking) & not concentrate on the negative ones. My wife and I were nervous for months leading up to our trip. From the moment we got off the shuttle, we realized we made the best decision! Check-in process to approximately 15 minutes. This included talking to your personal "concierge" whose job is to sell you more (we politely declined). Only 1 restaurant requires a reservation (Hibachi Grill) and you need to do it IMMEDIATELY after checking in, or you will not get a slot. That being said, we went to probably 14 different spots to eat while we were there, and all were impressive (even the buffets). ALL of the staff goes out of their way to ask you how you're doing and if you need anything. It could be someone painting a balcony, trimming a palm tree, taking out trash - they're all wanting to say hi and help. We met many great staff members at our stay. We seemed to end up at the infinity bar every night for the entertainment. Miss Jean will make sure you're taken care of! There are bars/alcohol options EVERYWHERE - I recommend you bring your own cup (like a Yeti) so that you can go to the bar less and it will stay cold longer in the heat. The room we stayed in could use some updating, but for the price we got and a ocean front view, it was more than what I could have wanted (and it's massive!). We took 100 $1 bills for tips - they were never required or felt like we had to, but very appreciated.

Posted by on 1 Oct. 2021

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Comment from Hotel Management

12 Oct. 2021 by Enrico Pezzoli (General Manager)

Thank you for sharing your experience at Grand Palladium Jamaica Resort & Spa and contributing to the constant improvement of our service. We are pleased to hear that your stay with us was satisfactory and that you have taken home a beautiful memory. We work every day to turn customers into fans. We hope you will give us the opportunity to welcome you back at Grand Palladium Jamaica Resort & Spa. Warmest regards,

5 out of 5
Very friendly staff

Posted by , from St Louis on 22 Sep. 2021

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Comment from Hotel Management

29 Sep. 2021 by Enrico Pezzoli (General Manager)

Dear NICOLE , Thank you for sharing your experience at Grand Palladium Jamaica Resort & Spa and contributing to the constant improvement of our service. We are pleased to hear that your stay with us was satisfactory and that you have taken home a beautiful memory. We work every day to turn customers into fans. We hope you will give us the opportunity to welcome you back at Grand Palladium Jamaica Resort & Spa. Warmest regards,

1 out of 5
Propsety was beautiful, moat of the ataff were great excwpt the reawvagion staff- palladium add additional charges

Posted by on 13 Jul. 2021

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Comment from Hotel Management

15 Jul. 2021 by Enrico Pezzoli (General Manager)

Dear Guest, Thanks for the feedback. We are sorry to hear that your time with us was not the best. Our team members are usually known for their hospitable and courteous demeanor, however, we will reinforce our training to make sure we are serving all our guests with excellent attitude and courtesy. We hope you will visit us again so that you can experience a perfect Palladium vacation.

3 out of 5
The nightly entertainment was excellent always had something for everyone. The staff was horrible, very rude, and had no care in the world for addressing the guest needs. The rooms were very out dated and was always missing or hard to get towels, blankets, or anything. The floors bathroom in the rooms were dirty and always seems to be wet. House keeping only came in to make the bed which they didn’t change the sheets and to take out the trash. They didn’t clean the room at all!!! Very disappointed in my stay. Also check-in was a nightmare. Took hours to get my room. I would not recommend this resort to anyone nor will I ever return to stay here again.

Posted by on 29 Jun. 2021

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Comment from Hotel Management

29 Jun. 2021 by Enrico Pezzoli (General Manager)

Dear Guest, Thank you for sharing this feedback. We are sorry to learn there were a few setbacks during your stay. Please accept our apologies for any inconveniences you had while with us. We are working continuously, to improve our amenities and services, to better enhance our guest experience. We will share your comments with our Accommodations Management team, discussing with them regarding improving our overall service. We hope you'll give us another opportunity to provide you an excellent holiday experience.

4 out of 5
I like the elegance but i hated the fact that restaurants were far from the pool area yet bars were at every inch of the hotel.

Posted by , from Jamaica on 25 Aug. 2020

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Comment from Hotel Management

15 Sep. 2020 by Enrico Pezzoli (General Manager)

Dear Phang, Thank you for the feedback. We are happy that you chose to vacation at our resort and was impressed with the architectural appearance of our hotel. We are sorry that we could not fulfill your expectations, however, we hope you will come and visit us again to enjoy a relaxing holiday.

4 out of 5

Posted by on 31 May 2020

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3 out of 5
The property was beautiful. However, there should be multiple hot-tubs included in the all-inclusive price. We were told we would have to pay $50 a day to use the Spa which contained the hot-tubs.

Posted by on 3 Feb. 2020

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Comment from Hotel Management

5 Feb. 2020 by Enrico Pezzoli (Guest Manager)

Dear DLK, We appreciate your feedback. While we are happy that you admire our resort, we regret to hear that your expectations were not met this time around. Our team is working continuously to make improvements to our facilities, for the betterment of our vacation experience. We hope you'll visit us again soon to experience our enhancements.

5 out of 5
Great property. Very clean. Food was good. Plenty of drinks. Peaceful beaches.

Posted by on 11 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by Enrico Pezzoli (General Manager)

Dear Guest, Thank you for your lovely review and for choosing to vacation with us. We're happy that you enjoyed all that we have to offer and loved everything about your stay, especially our delectable food, refreshing drinks and beautiful beaches. We hope to have you with us again soon.

2 out of 5

Posted by on 23 Nov. 2019

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Comment from Hotel Management

23 Nov. 2019 by Enrico Pezzoli (General Manager)

Dear Guest, Thank you for your review of our resort. We sincerely apologise for your experience not living up to your expectations and the inconsistencies in our service. We do hope you will us aa chance to make this right. Regards,

4 out of 5

Posted by on 19 Nov. 2019

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Comment from Hotel Management

19 Nov. 2019 by Enrico Pezzoli (General Manager)

Dear Guest, Thanks for the review and for vacationing with us. We are happy to hear you enjoyed our beautiful resort and offerings. It was our pleasure hosting you. Sincerely,

About the Grand Palladium Jamaica Resort & Spa All Inclusive

Location The Point, Lucea, Hanover 0

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Snorkeling included
  • Kayaking included
  • Windsurfing included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Miniature golf included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Room service not included
  • Scuba diving lessons not included
  • Snorkeling gear not included
  • Tennis lessons not included

Property Features

Grand Palladium Jamaica Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Jamaica Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars, and 17 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Smoking is allowed in designated areas at this 4-star Lucea property.

  • 540 guestrooms or units
  • 3 levels
  • 15 buildings
  • 10 dining venues
  • 3 bars on the beach
  • 3 bars by the pool
  • 17 bars or lounges
  • 3757 sq ft of conference space
  • 349 sq m of conference space
  • Built in 2008
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Grand Palladium Jamaica Resort & Spa All Inclusive offers 540 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Rooms open to balconies. Accommodations are furnished with king sofa beds. Beds feature down comforters. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony
  • Jetted tub
  • Pull-out sofa bed
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Mo Bay - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Chez Bubba - Overlooking the garden, this steakhouse specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

The Blue Lagoon - This poolside buffet restaurant specializes in international cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Bhogali - Overlooking the ocean and pool, this theme restaurant specializes in Indian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

El Agave - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 9
  • Manicures and pedicures
  • Body scrubs
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa tub; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium
  • Grand Palladium Jamaica All Inclusive Lucea
  • Grand Palladium Jamaica All Inclusive
  • Grand Palladium Resort All Inclusive
  • Jamaica Grand Palladium
  • Jamaica Grand Palladium All Inclusive
  • Jamaica Grand Palladium Resort
  • Palladium All Inclusive
  • Palladium Resort
  • Grand Palladium Jamaica Hotel Lucea
  • Grand Palladium Jamaica Resort & Spa Lucea
  • Grand Palladium Jamaica Resort Spa All Inclusive
  • Grand Palladium Jamaica Resort All Inclusive Lucea
  • Grand Palladium Jamaica Lucea
  • Pallaum Jamaica Inclusive Luc
  • Grand Palladium Jamaica Resort & Spa All Inclusive Lucea

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.