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"Very Slow Check-in. Pool was freezing cold. Food and rooms were OK. Nice Superbowl Party. Workers lack motivation " More

By a verified traveller on Mon 19 Feb 2024

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Hotel Description

All-inclusive beachfront resort with 5 outdoor pools

On the beach

Within 6 miles (10 km) of this Lucea resort, you'll find Hanover Museum and Sir Alexander Bustamante Square & Around. Headland is within 6 miles (10 km) and Tryall Golf Club is within 9 miles (15 km).

All-inclusive

This all-inclusive resort features a private beach, free water park access, and a full-service spa. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 3 beachside bars. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities.

Junior Suite, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Junior Suite Private Pool Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Suite Private Pool Oceanfront View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Poolside

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Ocean View, Poolside

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Palladium Jamaica Resort & Spa All Inclusive ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Palladium Jamaica Resort & Spa All Inclusive

Everyone (4) Couples (3) Family (4)
2 out of 5
Staff where ok they were polite and friendly. I had ask for fresh towels and blanket and got them 3 days later into my trip. I called and asked receptionist and they all told me someone will come Couldn’t bring food to my room or something to take to my room as a pregnant woman. Fridge wasn’t working, furnitures was old.

Posted by on 22 Apr. 2022

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3 out of 5
Very Slow Check-in. Pool was freezing cold. Food and rooms were OK. Nice Superbowl Party. Workers lack motivation

Posted by on 19 Feb. 2024

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Comment from Hotel Management

20 Feb. 2024 by Justine - Guest Services

Dear David , We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

5 out of 5

Posted by on 23 Oct. 2023

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Comment from Hotel Management

24 Nov. 2023 by Guest Relations Supervisor

Dear Damian, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!Warm regards,Krysten Nelson

5 out of 5
Would visit again given the opportunity!

Posted by on 27 Jun. 2023

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Comment from Hotel Management

27 Jun. 2023 by Guest Relations Supervisor

Dear Clarence,Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!Warm regards,Krysten Nelson

5 out of 5
Great stay

Posted by on 8 Jun. 2023

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Comment from Hotel Management

11 Jun. 2023 by Dwight Spence

Hello Iveliss,Thank you for choosing our resort for you vacation getaway. We greatly appreciate you taking the time to provide us with your feedback. We are very pleased to know that you had a great stay... looking forward to hosting you again soon!

5 out of 5
Beautiful place! Good food, but reserving dinner with people you travel with is not fair. You can only reserve for people in your room and the app does not allow for you to book two rooms

Posted by on 10 Apr. 2023

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Comment from Hotel Management

11 Apr. 2023 by Gerardo De Groot (General Manager)

Dear Jill,Thank you for sharing your review of your experience at our resort. It brings us tremendous delight that you loved everything about your stay!As we strive daily to fulfill our mission to turn guests into fans, we look forward to seeing you again and showing you all the positive changes we have implemented based on guest feedback.Warmest regards,Gerardo De GrootGeneral Manager

2 out of 5
The truth is my wife and myself saved up and researched this property before we even booked and were super excited. It was just the two of us and this great island of Jamaica. Room was covered in mold and smelled of it. Staff had a problem with my wife and I seeing that we are lesbian. My server at one point referred to me as a man laughed out loud to say ,”I assumed since she is a woman you where a man lol lol we will get back to that go ahead with your order. The amount of times staff ignored us and blatantly refused to give us a ride because it bothered the staff was ridiculous. I honestly just expected more professionalism and just politeness. If you are gay ,lesbian, or apart of the alphabet community please spare yourself and do not go to the Grand Palladium. Very big disappointment the property is beautiful ,rooms smell like mold, and staff is literally so rude. Had about 8 Allstars who did not care about our sexual preference.

Posted by on 11 Mar. 2023

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Comment from Hotel Management

13 Mar. 2023 by Gerardo De Groot (General Manager)

Dear Angelica,Thank you for sharing your experience at our resort and choosing us as your vacation destination. We regret failing to meet or exceed your expectations, as it is never our intention for guests to have a negative impression of our resort or have an unsatisfactory experience during their stay with us. We do not condone or perform prejudicial practices of any kind at our resort, so it is disheartening to hear of such an encounter. We will share your comments with the relevant heads of the departments to investigate and ensure this does not reoccur by implementing more training and coaching for our team members.As we strive daily to fulfill our mission to turn guests into fans, we would appreciate the opportunity to welcome you back to provide the five-star experience you deserve and show you all the positive changes we have implemented. Warmest regards, Gerardo De Groot General Manager

5 out of 5

Posted by on 23 Feb. 2023

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Comment from Hotel Management

21 Mar. 2023 by Gerardo De Groot (General Manager)

Dear Crystal,Thank you for choosing our resort as your vacation destination and rewarding us with the perfect score, a five out of five! We are overjoyed and honored to have received your review.As we strive daily to fulfill our mission to turn guests into fans, we look forward to welcoming you back on a future visit.Warmest regards,Gerardo De GrootGeneral Manager

4 out of 5

Posted by on 29 Mar. 2022

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5 out of 5
Most of the staff was awesome. My waitress at Xaymaica was great, she was the shortest one there. The head lady at el dorado sharlene was amazing, she goes above and beyond. The shuttle needs to be more frequent. Otherwise I enjoyed my trip and does plan on visiting again.

Posted by on 2 Feb. 2022

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About the Grand Palladium Jamaica Resort & Spa All Inclusive

Location The Point, Lucea, Hanover 0

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Snorkeling included
  • Kayaking included
  • Windsurfing included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Miniature golf included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Scuba diving lessons not included
  • Tennis lessons not included
  • Surcharge for room service

Property Features

Grand Palladium Jamaica Resort & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Jamaica Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars, and 17 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 4-star Lucea resort.

  • 540 guestrooms or units
  • 3 levels
  • 15 buildings
  • 10 dining venues
  • 3 bars on the beach
  • 3 bars by the pool
  • 17 bars or lounges
  • Meeting rooms
  • 3757 sq ft of conference space
  • 349 sq m of conference space
  • Built in 2008
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 5
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Grand Palladium Jamaica Resort & Spa All Inclusive offers 540 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Rooms open to balconies. Beds feature down comforters. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony
  • Jetted tub
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Mo Bay - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Chez Bubba - Overlooking the garden, this steakhouse specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

The Blue Lagoon - This poolside buffet restaurant specializes in international cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Bhogali - Overlooking the ocean and pool, this theme restaurant specializes in Indian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

El Agave - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 9
  • Manicures and pedicures
  • Body scrubs
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

A service charge of USD 17 per order applies for room service between 10:30 PM and 11 AM. There is no service charge for room service outside of these hours.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free 2
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa tub; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium
  • Grand Palladium Jamaica All Inclusive Lucea
  • Grand Palladium Jamaica All Inclusive
  • Grand Palladium Resort All Inclusive
  • Jamaica Grand Palladium
  • Jamaica Grand Palladium All Inclusive
  • Jamaica Grand Palladium Resort
  • Palladium All Inclusive
  • Palladium Resort
  • Grand Palladium Jamaica Hotel Lucea
  • Grand Palladium Jamaica Resort & Spa Lucea
  • Grand Palladium Jamaica Resort Spa All Inclusive
  • Grand Palladium Jamaica Resort All Inclusive Lucea
  • Grand Palladium Jamaica Lucea
  • Pallaum Jamaica Inclusive Luc
  • Palladium Jamaica & Inclusive
  • Grand Palladium Jamaica Resort Spa All Inclusive
  • Grand Palladium Jamaica Resort & Spa All Inclusive Lucea
  • Grand Palladium Jamaica Resort & Spa All Inclusive Resort
  • Grand Palladium Jamaica Resort & Spa All Inclusive Resort Lucea

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.