"Very lively. Great for family vacations The staff is very attentive. " More

By a verified traveller on Sun 15 Jul 2018

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Hotel Description

4-star beachfront property with 3 outdoor pools

Beachfront retreat

Stay at this Falmouth property and you'll be within 2 miles (3 km) of Luminous Lagoon and 9 miles (15 km) of Silver Sands Public Beach. Rose Hall Great House and Montego Bay Convention Centre are within 16 miles (25 km).

All-inclusive

This all-inclusive property features free water park access, a casino, and a full-service spa. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Bring the family and enjoy the lazy river, free kid's club, and mini golf.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and premium bedding, the 352 guestrooms offer thoughtful touches like free minibar items and bathrobes. LCD TVs come with satellite channels, and other amenities include free WiFi and balconies or patios.

Luxury Presidential Jacuzzi Swim Out Pool View One Bedroom Suite Diamond Club

Bed Count 1 King Bed Maximum Occupancy 5 Max

Luxury Ocean View Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Junior Suite Swim Out Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Jacuzzi Ocean View Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Luxury Ocean View Room Diamond Club

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Presidential Jacuzzi Ocean View Two Bedroom Suite Diamond Club

Bed Count 1 King Bed Maximum Occupancy 9 Max

Royalton White Sands All Inclusive ratings based on 20 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royalton White Sands All Inclusive

Everyone (18) Family (1)
5 out of 5
Property is very nice and clean. This is an older resort that was re done by Royalton. It is about 45 minutes from the airport. This was our first time to a Royalton and we were impressed. When we arrived, our room was a little warm. Within minutes we were brought a fan and they fixed the problem. They offered to move us but they ended up fixing the problem so we did not have to move to another room. We Never had another issue with it being warm in the room after that. They have multiple restaurants to choose from. We tried one each night. All are good but our favorites were Zen, Armadillo, and Opa. Staff was Excellent - Tashika, Emanuel, Dana, Abbigail and Jaden took excellent care of us during our stay. Anything that we needed it was there within minutes. Royalton White Sands and Blue Waters share all facilities. Only difference is the rooms. Blue waters is brand new. White Sands is older but re done. We wanted a resort that was clean, had beautiful beaches and a friendly staff. This resort was perfect for us. We did not have any issues as some of the reviews have had other than the warm room which was taken care of right away. We stayed nice and cool the rest of our stay. Great Resort for the price. Would definitely recommend!

Posted by on 18 May 2019

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Comment from Hotel Management

21 May 2019 by Royalton White Sands

Dear Valued guest, Thank you for taking the time to share your experience with us. We appreciate your comments on our nice resort, restaurants, beautiful beach and our hosts who impacted your stay positively. It was indeed a pleasure serving you and we look forward to welcoming you again. Regards

5 out of 5

Posted by on 11 Apr. 2019

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Comment from Hotel Management

11 Apr. 2019 by Royalton White Sands

Dear Valued guest, Thank you for taking the time to share your vacation experience with us. We appreciate your feedback on your recent vacation and we look forward to welcoming you again. Regards

4 out of 5
There is a large prescence of weed aroma around the pool and beach area. Had requested twice in the last 9 months for two rooms next to each other. Checked in at 4:30pm. One room was ready, the other we couldn't get into until 7:30pm. The closet we could get was 20 rooms apart. :( Other than that staff was friendly and working hard to keep everything clean for the most part.

Posted by on 18 Mar. 2019

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Comment from Hotel Management

19 Mar. 2019 by Royalton White Sands

Dear DLR, Thank you for taking the time to share your recent vacation experience with us. We appreciate your feedback highlighting our friendly hosts and we would like to take this opportunity to apologize for the inconvenience you encountered. It was a pleasure hosting you and cannot wait to welcome you again. Regards

2 out of 5
Beach great but very windy during our stay so lots of waves, pools were great, kids pool was great, Italian restaurant and Opa Mediterranean restaurant were the best. Buffet had 0 variation. It’s a big area but all stations had the same food. People are sweeping under and around you as you’re eating. 1 out of 2 Elevators broken for 3 days, AC doesn’t cool properly and I heard many people complain about this too, rooms are soooooo small. Ridiculously small. Bed options are king, twin, single and red couch that opens up. Who pays thousands of dollars to sleep on a couch that opens up? It doesn’t even open to a mattress, the cushion of the couch extends out and housekeeping puts a sheet over it. My parents room has 2 single beds which my dad and mom slept on separetly and my grown brother had to sleep on the red couch. A complete waste of money. That is NOT what you expect on vacation. If you can look past all this, then go right ahead. 75% of staff are amazing but the other 25% are so rude that you really want to question humanity. Also, stay away from their nurse room or first aid room. My husband cut his toe on a broken step on the stairs and the “nurse” was so unbeliavably rude to him. She said she can give him a bandaid for free or put a dressing over it and charge him $50. He opted for a bandaid and when he asked her for one more she said no. This is laughable. We paid 5k for a week and you can’t give us another bandaid? Little things add up. Bad out weighs the good.

Posted by , from los angeles on 30 Jul. 2018

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Comment from Hotel Management

31 Jul. 2018 by Royalton White Sands

Dear Adrine, Thank you for taking the time to share your experience with us. We would like to take this opportunity to apologize for the inconvenience experienced as we always aim to provide excellent service to our valued guests. Your feedback was discussed with the relevant heads of department for their review and to take action. It is our hope that you will grant us another opportunity to serve you to a better experience. Regards

4 out of 5
Very lively. Great for family vacations The staff is very attentive.

Posted by , from new york on 15 Jul. 2018

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Comment from Hotel Management

16 Jul. 2018 by Royalton White Sands

Dear Zina, Thank you for taking the time to share your experience with us. We are happy that you had a great family vacation. It was indeed a pleasure hosting you and we look forward to seeing you again. Regards

5 out of 5

Very nice hotel

Had a great time. Can't wait to go back. Staff was great. Restaurants were amazing. Great location

Posted by on 14 Jul. 2018

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Comment from Hotel Management

16 Jul. 2018 by Royalton White Sands

Dear Valued Guest, Thank you for sharing your wonderful comments on our nice hotel and we are pleased to read that you had a great time. Your feedback on our restaurants and our hosts are greatly appreciated. It was a pleasure serving you and we look forward to your next visit. Regards

4 out of 5
Hotel was beautiful and the food was great , but there was a mold issue that wasn’t noticed until later and I had a bit of confusion with trying to hear a sales presentation

Posted by on 9 Apr. 2018

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Comment from Hotel Management

3 May 2018 by RWS

Dear Valued Guest, It is a pleasure to say thanks to you for vacationing at Royalton White Sands. We are happy to know that you had a great stay with us. We look forward to your return visit very soon. Kind regards,

5 out of 5

Beautiful hotel and amenities

Beautiful hotel and amenities. Hotel staff exemptlary. Great variety of restaurants with good food. Buffet restaurant is excellent serving hot and cold food 3 times a day. There are many activities to do through out the day. Relaxation by the beach or pool is unavoidable especially with the wide variety of drinks and cocktails available at the wave of your hand. Royalton White Sands was a wonderful experience!

Posted by , from Atlanta, Georgia on 27 Mar. 2018

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Comment from Hotel Management

2 Apr. 2018 by RWS

Hello Diane, Thank you for your wonderful feedback following your recent stay at Royalton White Sands. we do appreciate your great review which we have shared with members of the team. We look forward to welcoming you back for another great stay. Kind regards,

5 out of 5

Wedding

Pros: Staff, service, room service and the kindness from everyone.
Cons: NA
Location: NA
My stay was a wonderful experience. The hotel and staff was excellent. The service and room service was A1. The wedding coordinator did a wonderful job putting the wedding together. I will return for vacation.

Posted by , from Florida on 13 Mar. 2018

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Comment from Hotel Management

19 Mar. 2018 by RWS

Thank you for your wonderful review. It was our pleasure being your hosts at Royalton White Sands and look forward to welcoming you back for another great vacation experience.

4 out of 5
Good food, no such thing as 2 double beds which I requested, drinks are watered down, hotel in tight with Nexus tours which was not a good experience. Sold us over priced tour to luminescent lagoon but with a full moon lighting up the whole lagoon nothing to see! Even captain of the boat stated this and when I came back to hotel and discussed this with the manager of Nexus Tours he told me there is no way to be sure if and when the lagoon will be luminescent, pretty obvious not during full moon, and wouldn’t even consider a partial refund. They should be more honest and less price, never going to book anything from Nexus Tours again!

Posted by , from NH on 4 Mar. 2018

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Comment from Hotel Management

19 Mar. 2018 by RWS

It was our pleasure being your hosts and in ensuring that you had a great vacation experience. We are certainly looking forward to welcoming you for what will be another great vacation experience.

About the Royalton White Sands All Inclusive

Location Cooper Penn, Falmouth, Trelawney

All-inclusive Details

  • Kayaking included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Scuba lessons included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Theme parties included
  • Snorkeling included

Property Features

Royalton White Sands All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Royalton White Sands All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Falmouth property.

  • 352 guestrooms or units
  • 6 buildings
  • 11 dining venues
  • 3 bars by the pool
  • 5 bars or lounges
  • Casino
  • Nightclub
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Montego Bay (MBJ-Sir Donald Sangster Intl.) (36.2 km / 22.5 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Royalton White Sands All Inclusive offers 352 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Falmouth property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio
  • Pillowtop beds
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Hunter Steakhouse - This steakhouse specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

OPA! - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • Pets and service animals are not allowed at Royalton White Sands All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No pets or service animals allowed

Hotel Names

  • Royalton White Sands All Inclusive Hotel Falmouth
  • Royalton White Sands All Inclusive Hotel
  • Royalton White Sands All Inclusive Falmouth
  • Royalton White Sands All Inclusive
  • Royalton White Sands Falmouth
  • Royalton White ds Inclusive F

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Diamond Club Benefits

Book a stay in a Diamond Club room category and receive the following benefits: Preferred room locations; butler service; selection of in-suite liquors; preferential reservations in à la carte restaurants; exclusive beach area with waiter service; personalized check-in and check-out; hors d'oeuvres and snacks in the Diamond Club Lounge; upgraded room service menu; pillow menu; and discounts on spa treatments and beauty services.


Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

1 Kid Stays Free

Book a stay in a "Luxury Junior Suite" or "Luxury Presidential Suite" room type from now - May 15, 2019, for travel May 1 - October 31, 2019, and 1 kid stays free when traveling with 2 paying adults.


Full details provided at check-in. There are no room charges for 1 child when sharing a room with adults and using existing bedding. Free stay reflected in rate displayed at time of booking. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.