2/10 Terrible
CHARLIE, South San Francisco
Travelled with family, Travelled with family and small children
Dec 7, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed at Sonesta ES Suites Montgomery and had one of the worst hotel experiences we’ve ever had. The only positives were the full kitchen and the amount of space for our four kids, plus the fact that there were plenty of food options nearby. Unfortunately, everything else made the stay unacceptable.
The moment we walked into the room, we were hit with a strong cigarette smell. We went out and bought multiple bottles of Febreze to spray the furniture and drapes, and it didn’t help at all. After flying home, all of our clothes still smelled like cigarettes. We had a baby with us, and she kept coughing from the smell. It was so bad that we ended up staying somewhere else for the rest of our trip.
On top of that, the condition of the room was alarming:
A large crack in the glass sliding door/mirror
A broken iron
Trash left inside the dishwasher
A dirty oven that started smoking the moment I turned it on (we couldn’t even bake a frozen pizza for the kids)
A dirty couch and furniture that clearly hadn’t been cleaned in a long time
The staff wasn’t helpful either. One worker knocked on our door to tell us our kids were loud, but when I asked her for more towels, she said they were only servicing rooms for people checking out.
Everything smelled like cigarettes, everything felt dirty, and the room was in no condition for a family—especially with a baby. We’re now rewashing all of our clothes multiple times because the smell stuck to everything.
CHARLIE
Stayed 5 nights in Nov 2025