8/10 Good
Irene
Travelled with family, Travelled with partner
25 Sep 2022
Liked: Cleanliness, staff & service
We arrived on Sunday after Reception had closed, which was surprising considering it was just after 5:00pm. Had we known, it might have been OK, but trying to figure out how to check in was not easy. I found a phone number in our booking confirmation, but the woman who answered didn't speak English. She was able to patch in a man who translated, but that wasn't straightforward considering he didn't seem to know the hotel. I was told to look for a "safe" at the "front door", which I assumed was the streetside door with the Hotel sign. When I went out that door, I was locked out and had to walk around the building through the parking lot and back to where I'd entered after parking. There was a box with several locked slots. Once I was walked through the process, I had the keys for both our rooms. My son's was upstairs and ours on the ground level between the Service Room and the Breakfast Rm Kitchen... both noisy in the early hours, as was the Parking lot right outside our window. The morning receptionist was great, friendly and very amenable. She immediately apologized for our room and said she had another room ready for us upstairs, next to our son. He was able to help move our luggage upstairs as there is no elevator. We had chosen to face the back of the hotel thinking it would be quieter than streetside, but I think the street would have been less noisy. The parking lot had lots of traffic activity in the mornings and night. Otherwise the hotel is fine.
Irene
Stayed 3 nights in Sep 2022