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Napa Valley Hotel & Suites

2-star property
853 Coombs St, Napa, CA 1-855-887-0424
3.6 out of 5
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See all 12 travelocity Reviews

"I was able to check in at 1pm without any problem. " More

By a verified traveller on Sat 13 Apr 2024

Points Of Interest

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Hotel Description

Hotel near Napa Valley Wine Train in Napa

City center stay

A stay at this Downtown Napa hotel places you steps from Uptown Theater and within a 5-minute walk of Napa River. Napa Valley Wine Train and Downtown Napa Association are also within half a mile (1 km).

Outdoor pool

An outdoor pool, free self parking, and concierge services are featured at this hotel. WiFi in public areas is free. A fireplace in the lobby and luggage storage are also provided.

Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
CA $195* Per night/room 21 Apr. - 22 Apr.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Napa Valley Hotel & Suites ratings based on 12 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Napa Valley Hotel & Suites

Everyone (5) Couples (1) Family (4)
5 out of 5
I was able to check in at 1pm without any problem.

Posted by on 13 Apr. 2024

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Comment from Hotel Management

15 Apr. 2024 by Customer Care Team

Dear Divendra, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Napa Valley Hotel and Suites. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our early check-in service. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Kind regards,Customer Care TeamNapa Valley Hotel and Suites

4 out of 5
It would have been nice to have directions on how to get to our room. The staff wasn’t aware of where we could park around the area since the facility’s parking lot was full.

Posted by , from Rutherford on 1 Aug. 2023

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Comment from Hotel Management

2 Aug. 2023 by Customer Care Team

Dear Nicholaus, thank you for staying with us and sharing your feedback. We apologize for any confusion with the directions to your room and our staff's inability to help you with the parking situation. Our team is working on improving our communication processes and customer service to ensure a smoother check-in process for our guests. We apologize for any inconvenience and hope you still had an overall enjoyable stay. We would love the opportunity to welcome you back and exceed your expectations.Kind regards,Customer Care TeamNapa Valley Hotel and Suites

1 out of 5
For $500 I need to park in town, move my truck within 3 hours, move it again before 9am. The rooms are smaller and less modern than a Motel 6. The “pool” is surrounds by asphalt and do small one cannot actually swim in it. The toilet has a leak and filled about every 20 minutes keeping me up at night.

Posted by on 28 Aug. 2022

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Comment from Hotel Management

22 Sep. 2022 by Customer Care Team

Dear Corazon, thank you so much for your valued response. We feel sad to hear about your negative experience with us and we sincerely apologize. We always strive to provide our guests with the best possible experience and serve our guests to the best of our abilities. However, we seemed to have failed in our endeavor and we will take appropriate steps to provide a better experience going forward. We hope to remain your place of choice and we seek another opportunity to serve you yet again. Kind regards,Customer Care TeamNapa Valley Hotel and Suites

4 out of 5
The location .

Posted by on 3 Jul. 2022

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5 out of 5
Nice location and quiet

Posted by , from PHOENIX on 13 Apr. 2022

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Comment from Hotel Management

21 Apr. 2022 by Customer Care Team

Dear Guest, Thank you for the stellar review. We are pleased to hear that you had an excellent stay with us. We are glad that you found our location convenient, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Kind regards, Customer Care Team Napa Valley Hotel and Suites

5 out of 5

Posted by on 23 May 2021

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Comment from Hotel Management

3 Jun. 2021 by Maria

Thank you!! We are glad you enjoyed your stay with us!

4 out of 5

Posted by on 17 Aug. 2019

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Comment from Hotel Management

17 Aug. 2019 by Margarita

Thank you for taking the time to give us a review. We hope you enjoyed Napa! We look forward to seeing you again soon. Warm regards, Margarita

2 out of 5
The location is excellent. That's the only good thing we can say about this place. Upon entering the first room given to us we were greeted by the handyman who was in the process of painting the bathroom. After being given another room we noticed that the cleanliness of the place was not very good. The carpets were not vacumed. The the toilet seat was dirty. The bed sheets had stains on them and felt rough and warn. The mattress was sagging and uncomfortable. The TV reception was lowsy. The air conditioning controls did not work. The ownership obviously does not reinvest anything back into the property. We will not being staying here again and I do not recomend. I did not expext the Ritz, but for $251 per night we expect cleanliness as a minum.

Posted by , from Sacramento on 15 Jun. 2019

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Comment from Hotel Management

16 Jun. 2019 by Maria

Good morning Rich, We are glad to know you enjoyed our location. However, we do apologize about the inconveniences that hindered your stay. We try our best to keep everything to it's peak perfection as to why our maintenance man was retouching up the room. It is a complete surprise to us as to why you didn't seem to think the room was up to par. As we do have a professional carpet cleaner come and clean the carpets, our sheets/linen are professionally cleaned, we have our housekeepers clean the rooms , and then we have an inspectress that makes sure each and every room is up to it's peak perfection. We check everything including the a.c and television before the next guests arrival to the room. If there was issues about the t.v. you could've gave a call to the front desk and one of our team members would've been more then happy to try to help you fix that. We are so sorry that this time around we didn't exceed your expectations. We hope that the next time you do stay with us we make your experience the one to remember.

2 out of 5
Outside the place looks decent, inside the rooms was extremely disappointing. The decor was horrible, neither lamps worked, outlets hanging out of the wall. Overall, poorly maintained, in need of remodeling

Posted by on 19 May 2019

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Comment from Hotel Management

22 May 2019 by Maria

I am so sorry you didn't enjoy your stay. Unfortunately, you wrote this anonymously so we are unsure of which room you are referring to . We have recently updated all of our rooms to new LED light dimmers, new paint, beds, etc. We have remodeled all of our rooms as to why I am a bit confused as to what about the room you seem to find outdated. Please give us a call at the hotel to further discuss.

5 out of 5
Gary and staff are super nice, accommodating and refreshing to be around... had a great stay and felt very welcomed! Thank you, Nena:)

Posted by on 14 May 2019

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Comment from Hotel Management

16 May 2019 by Maria

Thank you so much for leaving us a review. We are so happy to hear that Gary was an amazing host. We would love to see you again.

About the Napa Valley Hotel & Suites

Location 853 Coombs St, Napa, CA 94559

Property Features

As a guest of Napa Valley Hotel & Suites, you'll find an outdoor pool, tour/ticket assistance, and a vending machine. Public spaces have free WiFi. The business-friendly Napa Valley Hotel & Suites also features multilingual staff, concierge services, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis. This Napa hotel is smoke free.

  • 1 building
  • 45 guestrooms or units
  • 3 levels
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Bowling alley on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Parking: Free self parking

Room Amenities

Napa Valley Hotel & Suites offers 45 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 43-inch Smart televisions come with premium cable channels. Bathrooms include bathtubs or showers with hydromassage showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Smart television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Bathtub or shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open daily from 3:00 AM - 2:00 AM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 3:00 AM - 2:00 AM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Eurocard, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • One child stays free
  • Front desk opens daily at 3:00 AM
  • Front desk closes daily at 2:00 AM
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Children stay free 17
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 4.25 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 80 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • 3 Palms Hotel Napa Valley
  • 3 Palms Napa Valley
  • 3 Palms Napa Valley Hotel
  • Napa Valley & Suites Napa
  • Napa Valley Hotel & Suites Napa
  • Napa Valley Hotel & Suites Hotel
  • Napa Valley Hotel & Suites Hotel Napa

You should know

  • One child 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.