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The Capitol Hotel Downtown, Ascend Hotel Collection

3.0 star property
Hotel near Tennessee State Capitol in Nashville

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Photo gallery for The Capitol Hotel Downtown, Ascend Hotel Collection

Lobby
Exterior
Interior
Standard Room, 2 Queen Beds, Non Smoking
Fitness facility

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Bar
  • Parking available
  • Laundry

Explore the area

View in a map
711 Union Street, Nashville, TN, 37219
  • Ryman Auditorium
    ‪8 min walk‬
  • Bridgestone Arena
    ‪8 min walk‬
  • Nissan Stadium
    ‪17 min walk‬
  • Nashville, TN (BNA-Nashville Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(84 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(90 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(16 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking (Upgrade)

Room, 1 King Bed, Non Smoking (Upgrade)

Room, 1 King Bed, Non Smoking (Upgrade)

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

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About the area

Nashville

Heart of Nashville.Within a 10-minute walk of this Downtown Nashville hotel, you'll find Tennessee State Capitol and Ryman Auditorium. Also, Bridgestone Arena is within half a mile (1 km) and Country Music Hall of Fame and Museum is within 2 miles (3 km).

What's nearby

  • Ryman Auditorium - 8 min walk - 0.7 km
  • Bridgestone Arena - 8 min walk - 0.7 km
  • Country Music Hall of Fame and Museum - 13 min walk - 1.1 km
  • Nissan Stadium - 17 min walk - 1.5 km
  • Vanderbilt University - 2 min drive - 2.4 km

Getting around

  • Nashville Riverfront Station - 14 min walk
  • Nashville International Airport (BNA) - 15 min drive

Restaurants

  • ‪D’Andrews Bakery & Cafe - ‬4 min walk
  • ‪Speakers' Bistro - ‬1 min walk
  • ‪Frothy Monkey - ‬4 min walk
  • ‪Morton's The Steakhouse - ‬2 min walk
  • ‪Drusie & Darr - ‬2 min walk

About this property

The Capitol Hotel Downtown, Ascend Hotel Collection

Hotel near Tennessee State Capitol in Nashville
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and limo/town car service. A fitness center, a vending machine, and gift shops/newsstands are also featured at the business-friendly The Capitol Hotel Downtown, Ascend Hotel Collection. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Nashville hotel.

  • 128 guestrooms or units
  • 5 levels
  • 2 buildings
  • Breakfast available (free)
  • Karaoke
  • Deli
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Bar or lounge
  • Dining venue
The Capitol Hotel Downtown, Ascend Hotel Collection offers 128 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Nashville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Russian, Spanish

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Secured, covered valet parking on site (USD 30.93 per day)
  • Limited onsite parking
  • Wheelchair-accessible van parking available

Food and drink

  • Free self-serve breakfast available daily 6:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Evening entertainment
  • Games
  • Gym
  • Karaoke
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 30.93 per day
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Convention Center Hotel Downtown
Best Western Downtown Convention Center
Best Western Downtown Hotel Nashville
Capitol Hotel Nashville
Capitol Nashville
The Capitol Hotel an Ascend Hotel Collection Member
The Capitol Hotel Downtown, Ascend Hotel Collection Hotel
The Capitol Hotel Downtown, Ascend Hotel Collection Nashville

The Capitol Hotel Downtown, Ascend Hotel Collection Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 363 out of 1115 reviews
Rating 8 - Good. 332 out of 1115 reviews
Rating 6 - Okay. 230 out of 1115 reviews
Rating 4 - Poor. 104 out of 1115 reviews
Rating 2 - Terrible. 86 out of 1115 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Amy

Stayed 1 night in May 2025

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
BUYER BEWARE!!!!!! They absolute worst!!! We were put in a room that had the vibe of a motel 6. Smelled of cigarettes, alcohol and sweat. Like someone partied in it for a week without being cleaned. We got in very late, stayed the night and immeadiately checked out the following morning. Made us all sick to our stomach to even be in the room. We asked that the $900 for the four nights be refunded, less the evening we stayed because we felt that seemed fair. They said it had to be done through Expedia since we booked through them. The did not offer another room, compensation or credit. They stated the were at capacity (didnt believe them) . After reaching out to Expedia, which verified all of the info including our booking with another hotel the next morning, the staff at the Capital Hotel lied just so they could keep the booking payments. I spent over an hour on a live chat with Expedia and they stated it was the hotels responsibility. Expedia did verify that it all happened, they verified the early check out form I was provided from the Capital Hotel and even confirmed that we did book another hotel the next morning. They informed us that Capital Hotel refuses to refund or credit us in anyway! We travel to the Nashville area 6-8 times a year and have never had an expierence like this with any hotel! Guess they have lost their Tennessee way and put profit over people! There are so many other reputible hotels surrounding this one there would never be a reason to stay here!!
Stayed 4 nights in May 2025

4/10 Poor

Matthew

Disliked: Cleanliness
Stayed 5 nights in May 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Anastacia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The parking situation was chaotic but the valet guys did a great job of making it quick and convenient. The hotel appears much differently than the pictures online. It is run down but the rooms are a good size and the beds were comfortable. We had to put a chair in front on the door because the wind tunnel in the room we were in kept shaking the door since it wasn’t sealed shut…meaning we could see the outside through the crack in the door. It was a very quick and easy walk to broadway. It felt very safe and the staff was all very friendly. Would recommend for a quick one night stay when you know you are just there to sleep. It was surprisingly not noisy at all with foot traffic or street traffic. The hot water takes a minute to warm up. We didn’t try the breakfast so I can’t comment on that.
Stayed 1 night in May 2025

2/10 Terrible

Elizabeth

Disliked: Cleanliness, property conditions & facilities, room comfort

Do not stay.

We stayed here for the convenience of location. Absolutely not worth the money. The walls are paper thin to the point you can hear the room next to you unzipping the suitcases. The pillows are about 10x10, when asked for a standard size pillow they said they don’t have any. The outside walls were just as thin as indoors. Definitely not a peaceful night sleep, especially come 2-3AM. The only positive thing was the breakfast.
Stayed 3 nights in May 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It provided a breakfast option, which was good not a big option of items however plenty of what was on offer
Stayed 5 nights in May 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an older facility and shows a little wear and tear. But the staff was great. Very helpful very cordial very friendly.
Stayed 1 night in May 2025

8/10 Good

Robert, El Paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time that I stayed. All good, quiet area of the city but walkable to all attractions. Thank you
Stayed 1 night in May 2025

2/10 Terrible

misty

Stayed 1 night in May 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in May 2025

2/10 Terrible

Kaylynn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I must say this has to have been one of the worst hotel bookings I’ve ever had from Expedia. I feel catfished off the listing. For starters the lobby is old, tiny, and dingy. This also where you won’t be greeted, and receive poor customer service. The front desk employees would mumble to me, then speak clearly to the colleague next to them in another language. The elevator was inconveniently located. The walls were paper thin causing us to hear everything not only in the next room, but every single car that passed by. We heard police sirens and construction work all hours of the night making it difficult to sleep. The beds felt as if they were made of cardboard with the loudest crumpling noises with every reposition on the bed. The room itself was super tight and not the easiest to walk around. The room also had poor circulation making it cold next to the air conditioner and hot on the other side of the room. Honestly shocked this hotel isn’t considered a motel with the quality of experience our stay was.
Stayed 1 night in May 2025

10/10 Excellent

SHELLY

Stayed 1 night in May 2025

2/10 Terrible

Lorrie

Stayed 3 nights in May 2025

4/10 Poor

Lance

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older exterior but completely refurbished interior. Odd layout - rooms are entered from the outside balcony/walkway, which is only accessible via key card elevator
Stayed 1 night in May 2025

8/10 Good

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Richard

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The only positive was the staff. They all were very courteous and helpful. Also walking distance to Broadway Street, if you don' mind walking up hill at times. This place was definitely not worth the price. With the outside hallway and room condition it was more like a hotel. Low water pressure in the shower. Traffic and building noise at night. Poor TV reception, kit would cut in and out at times.
Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
I did not realise this was a motel, however the room was clean and the bed and pillows were great. Good breakfast that I didn't realize was included so that was a plus
Stayed 2 nights in May 2025

2/10 Terrible

Paula

Disliked: Cleanliness, staff & service, property conditions & facilities
More like motel
Stayed 3 nights in May 2025

8/10 Good

Sean

Business traveller
Liked: Cleanliness, property conditions & facilities
Parking system was terrible
Stayed 1 night in Apr 2025

8/10 Good

Christie, Picayune

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good breakfast and very nice staff.
Stayed 3 nights in May 2025

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy walk to Broadway and Capital Hill. Staff at the hotel were brilliant especially Sabrina. Rooms were fine, well maintained and clean. Soundproofing was not great and could be improved. Woken by noisy people coming back to rooms and by road traffic as well.
Stayed 3 nights in May 2025