Skip to main content
Beginning of main content
4.5 out of 5

"I reserved a room with two double beds, but instead I got a room with one bed. When I told the front desk all they said was that they no longer had t ... " More

By a verified traveller on Tue 18 Feb 2020

Enter dates to see availability

Hotel Description

4-star eco-friendly hotel near Times Square

City center retreat

At this Midtown hotel, you'll be well placed to visit Madame Tussauds Wax Museum and New Amsterdam Theater, both steps away. Times Square and Broadway are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Express check-in, express check-out, and dry cleaning are also on offer.

Comfy beds, WiFi

The 478 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include MP3 docks, WiFi, and flat-screen TVs with satellite channels.

Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$259* Per night/room 12 Apr. - 13 Apr.

Two Queen City View Accessible Bath Tub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Queen Beds, City View, Roll In Shower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

One King Bed, City View, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe 1 King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Times Square ratings based on 116 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Times Square

Everyone (32) Couples (3) Family (10)
5 out of 5

Posted by on 1 Mar. 2020

Was this review helpful to you?
5 out of 5
I reserved a room with two double beds, but instead I got a room with one bed. When I told the front desk all they said was that they no longer had two bed rooms and offered a roll bed.

Posted by on 18 Feb. 2020

Was this review helpful to you?
5 out of 5
Loved the location, comfort and cleanliness. I didn’t like the $30.00 per day amenities charge that we didn’t use and was told I would be charge either way. That being said, Hilton properties is always the only choice for us!

Posted by on 16 Feb. 2020

Was this review helpful to you?
3 out of 5
The process to check-in is poor. I called a head of time to ask for early check-in. They asked when would I arrive and I told them between 1:30-2:pm and was told it shouldnt be an issue since its soo close to check-in. I arrived at 2pm and I went to check-in and was told my room wasnt ready and that it would be ready at 3pm. I got back in the line to check-in that was very long. It took about half hour to reach the counter only for them to tell me that my room wasnt ready and if I would settle for a king bed.The staff told me everyone is trying to get queen beds and that my room was unavailable. I said that it was unacceptable because I made reservationsand paid for a room with double beds and my kids will be staying with me. I was told the room was not ready and that I would have to wait additional time for a room with double beds. The gentleman at the counter was really nice, but how does this happen if I reserved the room in advance. I explained that I have my children and we travelled very far . Shortly after I was offered breakfast vouchers and was able to check in about half hour after 3pm. Another issue is that I had to leave early due to street closures for new years eve. It would have been nice to have been notified prior.

Posted by on 1 Jan. 2020

Was this review helpful to you?
5 out of 5

Posted by on 25 Dec. 2019

Was this review helpful to you?
5 out of 5

Posted by on 9 Dec. 2019

Was this review helpful to you?
4 out of 5
Friendly and very helpful staff. Price was great for thanksgiving! Nice bar area upon arrival and even serve complimentary bar snack mix! Room was spacious enough for 4 and clean. I will go back!

Posted by on 28 Nov. 2019

Was this review helpful to you?
4 out of 5
Location. Staff. Cleanliness. Breakfast-too expensive.

Posted by , from Chicago on 2 Sep. 2019

Was this review helpful to you?
2 out of 5
I liked the location. I did not like how there was two elevators (one was broke) that you had to take up one floor to the lobby and then more elevators to go to your room. Spent way too much time in line for an elevator. Don’t plan on paying cash, they will charge your card anyway. Don’t eat the breakfast. Although it appears like the simple continental breakfasts like other Hilton’s, you will be charged $27 a person. Yes. $27 for bagels, yogurt, bacon and eggs. Per. Person.

Posted by on 25 Jun. 2019

Was this review helpful to you?
Comment from Hotel Management

2 Jul. 2019 by Lynell L

Dear Traveler, Thank you for taking the opportunity to let us know your experience during your past stay with us. I am sorry to hear it was less than satisfactory. Once again I apologize for any inconvenience during your stay. I am sure if given another chance we would be able to change your opinion of us around and you would not be disappointed. Lynell Lovett, Administrative Operations Manager

5 out of 5

Posted by on 8 Jun. 2019

Was this review helpful to you?

About the Hilton Times Square

Location 234 W 42nd St, New York, NY 10036

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi and wired Internet. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Hilton Times Square. Parking is available for a fee. This 4-star New York hotel is smoke free.

  • 478 guestrooms or units
  • 22 levels
  • Built in 2000
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (12.9 km / 8 mi)
  • Train station: New York W 32nd St. Station (1.3 km / 0.8 mi)
  • Metro station: Times Sq. - 42 St. Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Times Square offers 478 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 46-inch flat-screen televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, designer toiletries, and hair dryers. This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.

Hilton Times Square has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.00 per night.
  • Cribs (infant beds) are available for USD 30.00 per night.

Pet Policy

  • Pets: USD 75 per accommodation, per day
  • Only dogs and cats are allowed
  • Weight limit: 75 lbs

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 30 per accommodation, per night

The resort fee includes:

  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 30 for adults and USD 30 for children (approximately)
  • Fee for in-room wireless Internet: USD 14.99 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.99 (rates may vary)
  • Valet parking fee: USD 78 per day
  • Pet fee: USD 75 per accommodation, per day
  • Crib (infant bed) fee: USD 30.00 per night
  • Rollaway bed fee: USD 30.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Times Square Hotel
  • Hilton Hotel Times Square
  • Hilton Times Square
  • Times Square Hilton
  • Hilton New York City
  • Hilton Times Square Hotel New York City
  • New York City Hilton
  • Hilton Times Square Hotel
  • Hilton Times Square New York
  • Hilton Times Square Hotel New York

Awards & Affiliations

  • Green Key Eco-Rating Program
url importing https://www.travelocity.ca/New-York-Hotels-Hilton-Times-Square.h423330-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.