4.5 out of 5

"SO close to Times Square (about a 1 minute walk), but not QUITE the Times Square view I had imagined/expected for my Times Square View Room. It was a ... " More

By a verified traveller on Thu 14 Jun 2018

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Hotel Description

4.5-star luxury hotel near Times Square

Heart of New York

At this Midtown hotel, you'll be well placed to visit Broadway and Times Square, both steps away. 5th Avenue and Radio City Music Hall are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a rooftop terrace on site, and concierge services and wedding services are also offered.

Free Internet, flat-screen TVs

The 487 guestrooms feature thoughtful touches like bathrobes and slippers, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, free wired Internet, and flat-screen TVs.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$235 per night

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible (Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hyatt Centric Times Square New York ratings based on 36 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Centric Times Square New York

Everyone (30) Couples (2) Family (3) Other (1)
5 out of 5
The property is centrally located for Times Square and the theatre district. Plenty of places to eat and drink in the area. Restaurant served a nice breakfast.

Posted by on 6 May 2019

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Comment from Hotel Management

7 May 2019 by General Manager

Thank you for choosing us and for the wonderful review. We are glad our location near added to the enjoyment of your visit. From world-famous Broadway shows and MoMA to year-round events at Bryant Park, Hyatt Centric Times Square New York is the perfect place to explore the Big Apple. We hope to welcome you again soon! Tom Blundell, General Manager

5 out of 5

Posted by on 20 Apr. 2019

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Comment from Hotel Management

20 Apr. 2019 by General Manager

Thank you for rating your stay at Hyatt Centric Times Square New York. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Tom Blundell, General Manager

5 out of 5
This property is so convenient to Times Square, the staff was very friendly easy to work with. Also if your flight comes because check in they will hold your bags for you . The same goes for check out . You get a great view of the city . You had to try the roof top bar on the 54th floor. The best in the city !!! Thank you for a great overall experience!

Posted by , from Miami, Florida on 16 Apr. 2019

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Comment from Hotel Management

18 Apr. 2019 by General Manager

Vincent, thank you for choosing Hyatt Centric Times Square New York for your stay and for sharing your experience with fellow travelers. We are pleased that you loved our fantastic location and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon. Tom Blundell, General Manager

3 out of 5
Not impressed by lobby or room. Would not stay there again, but staff was helpful and professional.

Posted by on 8 Apr. 2019

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Comment from Hotel Management

10 Apr. 2019 by General Manager

Thank you for reviewing your stay. Our goal is to provide an exceptional experience to our every guest, and we apologize that your room was not to your satisfaction. On a positive note, we are happy to know you liked our great services. We appreciate your business, and please give us another opportunity to restore a favorable impression the next time you are in this area. Tom Blundell, General Manager

5 out of 5
Hotel was in a great location, the staff were very attentive. Thank you to Ana who provided us with extra towels and water, she was a lovely person. Clean and spacious room with a great view. Room 1808l

Posted by on 25 Feb. 2019

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Comment from Hotel Management

25 Feb. 2019 by General Manager

Thank you for sharing about your stay at Hyatt Centric Times Square New York. We are glad to read that you liked your clean & comfortable room along with the view it provides and our attentive associates. I will be sure to share your review with my team, especially with Ana. Thank you again for choosing us, and we look forward to your next visit! Tom Blundell, General Manager

2 out of 5
Their systems were down so I had to leave for 3 hours and come back to check in.

Posted by on 12 Feb. 2019

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Comment from Hotel Management

12 May 2019 by General Manager

Thank you for choosing our hotel. We apologize for the challenges you experienced during check-in. We will share your comment with the appropriate team members to improve our guest experience going further. We hope to have another opportunity to serve you better in the future. Tom Blundell, General Manager

5 out of 5

Posted by on 3 Feb. 2019

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Comment from Hotel Management

12 May 2019 by General Manager

Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hyatt Centric Times Square New York, and we look forward to welcoming you back soon. Tom Blundell, General Manager

1 out of 5
Someone stole my money in my room on my second day there. So be careful not to leave your wallet in the backpack. They didn’t give new towels and shampoo & conditioner.

Posted by on 9 Jan. 2019

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Comment from Hotel Management

15 Jan. 2019 by Executive Assistant

Dear Guest, Thank you for your feedback and for being our valued guest. We apologize for any negative experience related to your recent visit. As a result, please allow us some time to look in to this matter further and we hope you will choose to share your concerns with us directly. Marian P. Pajarillo Executive Assistant

4 out of 5
The hotel was in a great location. It was clean and staff was fairly nice.

Posted by on 22 Dec. 2018

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Comment from Hotel Management

23 Dec. 2018 by Executive Assistant

Thank you for the generous review of the Hyatt Centric Times Square New York. It’s a pleasure to know you were impressed with our courteous associates and that you liked our super location. We appreciate your business and look forward to your next visit. Marian P. Pajarillo, Executive Assistant

5 out of 5

Excellent Location and Room at a Reasonable Price

Pros: The location and overall view from the 43rd floor. Also the space and cleanliness of my room. Room mini-fridge is a nice touch.
Cons: Turn the building another 45 degrees for a straight on view of Times Square (my neck is still stiff from looking to my right).
Location: 1 minute walk to Times Square. Best thing to do is simply sit and watch the extreme variety of locals and tourists interact in Times Square.
SO close to Times Square (about a 1 minute walk), but not QUITE the Times Square view I had imagined/expected for my Times Square View Room. It was a very good side view of a smallish portion of Times Square. I was hoping for/expecting a pretty straight on view of the entire area from my 43 floor room. Still...great location, plenty of space in the room and bathroom, with a GREAT city view with One World Trade Center smack dab in the middle. Didn't experience any of the elevator issues I read in other reviews. There WERE just 3 elevators for the higher floors, but they were REALLY FAST elevators. I never waited more than a minute in 5 days.

Posted by , from Kentucky on 14 Jun. 2018

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Comment from Hotel Management

15 Jun. 2018 by Executive Assistant

Scott, thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. We hope you were able to immerse yourself in the Big Apple's rich culture and take advantage of our excellent location just moments from renowned attractions. It was our pleasure serving you at Hyatt Centric Times Square New York and we hope to see you again soon. Marian P. Pajarillo, Executive Assistant

About the Hyatt Centric Times Square New York

Location 135 W 45th St, New York, NY 10036

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. Event space at this hotel measures 2500 square feet (232 square meters). A 24-hour fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the luxury Hyatt Centric Times Square New York. Parking is available for a fee. This 4.5-star New York hotel is smoke free.

  • 487 guestrooms or units
  • 54 levels
  • 2500 sq ft of conference space
  • 232 sq m of conference space
  • Built in 2014
  • Dining venue
  • Bar or lounge
  • Deli
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (JFK-John F. Kennedy Intl.) (27.5 km / 17.1 mi)
  • Train station: New York W 32nd St. Station (1.5 km / 0.9 mi)
  • Metro station: 49th St. Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hyatt Centric Times Square New York offers 487 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. 47-inch flat-screen televisions come with pay movies. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided.

  • In-room dining (limited hours)
  • Flat-screen television
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 11 AM.

T45 - This restaurant serves breakfast, lunch, dinner, and light fare.

Bar 54 - This rooftop bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 34.43 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 9 and USD 40 per person (approximately)
  • Valet parking fee: USD 80.00 per night
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Centric Times Square New York Hotel
  • Hyatt Centric Times Square Hotel
  • Hyatt Centric Times Square
  • Hyatt Times Square New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Promotions

Special Offer


Book a stay in any room or rate category and receive free long distance and international phone calls; 10% discount on lunch or dinner at T45 restaurant, per room, per day on food purchases only; 20% discount at the offsite Red Door Salon and Spa (once per stay); 1 Macy's VIP passport; 10% discount at Turnstyle Market; daily 10:30 AM view from the roof with a photo keepsake; free delivery for first 5 packages.


Full details at check-in. Offerings are included with the mandatory destination fee charge. Spa appointment may be required. Food discount details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Additional Inclusions
Book a stay in any room or rate plan and receive the following benefits, included with the property's nightly destination fee: internet access; phone calls; in-room coffee; in-room bottled water.

Full details provided at check-in. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.