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The Maxwell New York City

4.0 star property
4-star romantic hotel near 5th Avenue

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Photo gallery for The Maxwell New York City

Interior
Living area
Minibar, in-room safe, desk, blackout drapes
Exterior
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
541 Lexington Ave, New York, NY, 10022
  • Place, Rockefeller Center
    ‪6 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Grand Central Terminal
    ‪10 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪44 min drive‬

Room options

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About the area

New York

City center retreat .Within a 10-minute walk of this Manhattan hotel, you'll find 5th Avenue and Rockefeller Center. Grand Central Terminal and Radio City Music Hall are also within half a mile (1 km).

What's nearby

  • Rockefeller Center - 6 min walk - 0.6 km
  • St. Patrick's Cathedral - 6 min walk - 0.6 km
  • 5th Avenue - 6 min walk - 0.6 km
  • Grand Central Terminal - 10 min walk - 0.8 km
  • Times Square - 13 min walk - 1.1 km

Getting around

  • 51 St. Station - 2 min walk
  • Grand Central - 42 St. Station - 8 min walk
  • LaGuardia Airport (LGA) - 28 min drive

Restaurants

  • ‪Schnipper's Quality Kitchen - ‬1 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Peacock Alley - ‬1 min walk
  • ‪Lexington Lobby - ‬1 min walk
  • ‪Starbucks - ‬1 min walk

About this property

The Maxwell New York City

4-star romantic hotel near 5th Avenue
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and 10 meeting rooms are available.

Event space at this hotel measures 3712 square feet (345 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and concierge services are also featured at the business-friendly The Maxwell New York City. Free self parking is available.

This 4-star New York hotel is smoke free.

  • 697 guestrooms or units
  • 18 levels
  • 3712 sq ft of conference space
  • 345 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Maxwell New York City offers 697 accommodations with minibars and safes. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night)
  • Available in some public areas: WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (USD 65 per night)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:30 AM on weekdays and 8:00 AM to 11:30 AM on weekends; USD 29.50 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night, plus a deposit of USD 100 per stay
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.69 per accommodation, per night
The resort fee includes:
  • In-room safe
  • Laundry facilities
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 29.50 per person
  • Fee for in-room wireless internet: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 65 per night
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. 

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

New York W
W Hotel New York
W New York
w Hotel New York City
w Hotel Nyc
w Hotel Times Square
w New York - Times Square Hotel New York City
w New York City
w Times Square
Hotel W New York
Maxwell New York City Hotel
Maxwell Hotel
Maxwell New York City
The Maxwell York City York
The Maxwell New York City Hotel
The Maxwell New York City New York
The Maxwell New York City Hotel New York

Frequently asked questions

How close is The Maxwell New York City to the airport?

The Maxwell New York City is 9.8 mi (28-min drive) away from the LaGuardia Airport (LGA) airport, the closest popular airport to the property.

Does The Maxwell New York City have an airport shuttle?

Airport shuttle services are not available at The Maxwell New York City.

How close is The Maxwell New York City to the beach?

This hotel is 19.7 mi (49-min drive) from Coney Island Beach.

Does The Maxwell New York City offer free breakfast?

Free breakfast isn’t provided at The Maxwell New York City, but full breakfast is offered for a fee of USD 29.50 per person. It's available on weekdays from 7:00 AM to 11:30 AM and weekends from 8:00 AM to 11:30 AM.

Is there a casino at The Maxwell New York City?

No, there is no casino at this hotel, but Resorts World Casino (21-min drive) is nearby.

What time is check-in at The Maxwell New York City?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at The Maxwell New York City?

This hotel offers free self parking. Valet parking is available for USD 65 per night.

Does The Maxwell New York City have a pool?

The Maxwell New York City does not have a pool.

Does The Maxwell New York City have a restaurant?

The Maxwell New York City is home to Heartbeat, which features American cuisine.

Does The Maxwell New York City have a spa?

There are no spa services available at this hotel.

How close is The Maxwell New York City to downtown New York?

The Maxwell New York City is 3.5 mi away from New York.

The Maxwell New York City Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 480 out of 1000 reviews
Rating 8 - Good. 320 out of 1000 reviews
Rating 6 - Okay. 101 out of 1000 reviews
Rating 4 - Poor. 58 out of 1000 reviews
Rating 2 - Terrible. 41 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Nic
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely and well-located hotel! Room was small but very nice. The staff were friendly, especially one of the waiters in the restaurant. The vouchers for the bar/restaurant were great! Our only complaint was that the bathroom door in our room was broken. We had to ask twice, but after the second time, somebody was sent up promptly to fix it. Wait-time for breakfast varied day to day. On our last morning, there was too long of a wait, so we went somewhere else. Overall we really enjoyed our stay!
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! 100/100 would definitely recommend, super clean and great staff
Stayed 2 nights in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was nice. Just be mindful of the daily resort/destination fee that is applied by hotel.
Stayed 3 nights in Mar 2020
Verified

10/10 Excellent

DouglasTorret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay, amazing location, costumes services 5 stars.
Stayed 3 nights in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lobby. Ambiance was relaxing and very comfortable. Bar staff was friendly and very attentive.
Stayed 2 nights in Mar 2020
Verified

6/10 Okay

Lucia

Disliked: Property conditions & facilities
This was our second time stayed at this hotel when we visit NYC. Our first time experience was pleasant that’s why we decided to stay here this time again. However this time the experience didn’t go so well this time. First, the check in staff is not friendly at all. And just want to get over with it. After we get our room, the room is noisy due to the flag outside be hitting the windows and make large sound. We called the reception so many times for hours and no one pick up our call. The next day, when we check in for the breakfast, we waited at the waited area, and the staff just forget our waiting number and been calling people who arrived later than us to get seated. We waited more than 45 min when there was only four group waited in front of us. When we notify the staff that our number got missed the staff even accuse us that we didn’t come when he call the number. We were seated right beside the entrance and been listen to each number he called. He didn’t even apologized that he wrote the wrong number on the waiting sheet. Very disappointed for the service here. However, the good side of this hotel is that they provide some voucher that u can use for the bar on first floor or dry cleaning service. We went to the bar on first floor. It’s a little bit hard to find a spot during weekend. But the staff is superior. Super friendly and helpful.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Maxwell staff was incredibly friendly and the atmosphere was great.
Stayed 2 nights in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Needs a bit of updating however excellent staff great location
Stayed 4 nights in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Previous the NYC flagship W. Great hotel and staff
Stayed 2 nights in Mar 2020
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Brown water was terrible and the temperature took forever to get hot.
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and proximity for first time visit to NYC.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Steveandchris

Liked: Cleanliness, property conditions & facilities
Beautiful lobby and bar area, clean rooms. Bar and reception staff good but found waiter’s in the restaurant quiet room and impatient, not good customer service
Stayed 4 nights in Mar 2020
Verified

6/10 Okay

Laurence

Liked: Staff & service
Disliked: Cleanliness

Ok for one night

The hotel is ok. I did not have a feeling of cleanliness, the carpet was a bit run down and did not feel clean as well as the shower floor. Terrible lighting in the room! It is ok for one night but the rooms certainly need a fresh coat and a warmer cleaner look.
Stayed 1 night in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene muy buena ubicacion. Puedes ir caminando a varios sitios de interes para visitar.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property offered late checkout upon enrollment in their free rewards program, the customer service, the cleanliness, the free water bottles daily, the bathroom of the room, and the drinks at the bar.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

DeBorah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel.

Accommodations were very satisfying. Rooms are small but comfortable. staff very friendly and food was very good.
Stayed 4 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and the overall appearance of the
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Mansoor

I like that tapas food and drinks at the hotel. Nice vibe. However, the gratuities were included in the final bill, which I didn't know and I paid the extra tips. Next time, I know.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Nivine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Only thing is bathroom sink pipes need to be cleaned out. Bathroom a bit tight for 2 but loved the service & room
Stayed 3 nights in Feb 2020
Verified

8/10 Good

SC

Liked: Staff & service, amenities, property conditions & facilities
The rooms were clean, and the check in process was very easy. They even upgraded me to the superior room. My only issue was when I had breakfast in the hotel restaurant, my coffee cup had someone else lipstick on it. I told the waiter and he immediately got me a clean cup. Overall the service was good and my stay was pleasant.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel close by everything, staff very friendly and welcoming.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a nice bar at the lobby, my room also had a nice view.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Dhanyram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and roomy. Definitely will go back
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Maxwell is an amazing hotel, my husband and I had a great time. Beautiful, perfect, better impossible and all the hotel staff very attentive and friendly. We will definitely return. Thank you for such hospitality.
Stayed 2 nights in Feb 2020