Skip to main content
Beginning of main content
4.1 out of 5

"Great hotel I have stayed here many times Bar, location, room !! Excellent " More

By a verified traveller on Fri 27 Dec 2019

Enter dates to see availability

Hotel Description

4-star romantic hotel near 5th Avenue

City center retreat

Within a 10-minute walk of this Midtown hotel, you'll find 5th Avenue and Chrysler Building. St. Patrick's Cathedral and Rockefeller Center are also within half a mile (1 km).

Business services

This hotel features a restaurant, a health club, and a bar/lounge. Traveling on business? Take advantage of the 10 conference rooms, business center, and valet parking. WiFi in public areas is free.

WiFi, flat-screen TVs

The 697 guestrooms have flat-screen TVs with cable channels and offer WiFi and 24-hour room service. Minibars, coffee/tea makers, and free local calls are also available.

The Maxwell New York City ratings based on 13 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Maxwell New York City

Everyone (10) Couples (1) Family (1)
2 out of 5
Staff was not too friendly and the hotel was more of a 2.5 stars than 4 star. Room wasn’t very clean. Marks all over the mall and many items missing from mini bar that I had to call on so they didn’t charge me.

Posted by on 12 Feb. 2020

Was this review helpful to you?
Comment from Hotel Management

18 Feb. 2020 by Nick

Thank you for taking the time to submit this feedback, Joshua. We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share all of your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us.

5 out of 5
Great hotel I have stayed here many times Bar, location, room !! Excellent

Posted by on 27 Dec. 2019

Was this review helpful to you?
Comment from Hotel Management

10 Feb. 2020 by Nick

Thank you for the 5 out of 5 rating! We're thrilled to see how much you enjoyed staying at The Maxwell New York City. We look forward to hosting you again in the near future! Thank you again for sharing. Have a terrific day!

5 out of 5
Just awesome service. If you’re looking for a safe clean place to stay in New York City this is it.

Posted by on 7 Jun. 2019

Was this review helpful to you?
Comment from Hotel Management

16 Jun. 2019 by Nick

Thanks for the fantastic review, Lydia! It's excellent you had such an amazing stay with us! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see! We can't wait until your next visit so we can share another fantastic experience with you soon! Have a beautiful day!

2 out of 5

Posted by on 23 May 2019

Was this review helpful to you?
Comment from Hotel Management

16 Jun. 2019 by Nick

Thank you for taking the time to share your feedback. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon.

5 out of 5

Posted by on 22 May 2019

Was this review helpful to you?
Comment from Hotel Management

16 Jun. 2019 by Nick

Thanks for the fantastic review, Lydia! It's excellent you had such an amazing stay with us! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see! We can't wait until your next visit so we can share another fantastic experience with you soon! Have a beautiful day!

5 out of 5
Nick at the front desk provided excellent customer service-very friendly and professional. Didn’t like having to pay $25 per night resort fee on top of room charge.

Posted by , from San Francisco, CA on 7 May 2019

Was this review helpful to you?
Comment from Hotel Management

16 Jun. 2019 by Nick

Thank you for the 5/5 review! It's excellent you enjoyed your time with us so much! We're delighted you appreciated prime location. We care deeply about the happiness and satisfaction of our guests. We strive for excellence so we look forward to sharing an even better experience with you soon! Have a beautiful day!

4 out of 5
Great location, had issues with tv every day but they tried their best to fix it.

Posted by on 29 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

16 Jun. 2019 by Nick

Thank you for the 4/5 review! It's excellent you enjoyed your time with us so much! We're delighted you appreciated prime location. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our service with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon! Have a beautiful day!

4 out of 5
Everything at da hotel has been really good, there is nothing to complain about

Posted by on 24 Mar. 2019

Was this review helpful to you?
4 out of 5
Rooms were super small but close to everything! Forgot my lap top and of course Supposivly no one found it!

Posted by on 7 Jan. 2019

Was this review helpful to you?
5 out of 5
Lovely hotel and great location. Helpful and friendly staff. Definitely recommend.

Posted by , from Columbus Ohio on 20 Nov. 2018

Was this review helpful to you?
Comment from Hotel Management

23 Nov. 2018 by Nick

We're thrilled to hear that you had a great stay with us! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you. Have a fantastic day!

About the The Maxwell New York City

Location 541 Lexington Ave, New York, NY 10022

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 3712 square feet (345 square meters) and includes conference space. A health club, multilingual staff, and concierge services are also featured at the business-friendly The Maxwell New York City. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 697 guestrooms or units
  • 18 levels
  • 3712 sq ft of conference space
  • 345 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Grand Central - 42 St. Station (1.2 km / 0.8 mi)
  • Metro station: Lexington Av.-53 St. Station (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Maxwell New York City offers 697 accommodations with minibars and safes. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 11:30 AM and on weekends from 8:00 AM to 11:30 AM.

Heartbeat - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Living Room Lounge - This cocktail bar serves light fare only. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.

Pet Policy

  • Pets: USD 25 per pet, per night, plus a deposit of USD 100 per stay
  • Maximum 2 per room (weight limit: 40 lbs)
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Car not required

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.69 per accommodation, per night

The resort fee includes:

  • Internet access
  • Phone calls
  • In-room safe

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 29.50 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 65 per night
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New York W
  • W Hotel New York
  • W New York
  • w Hotel New York City
  • w Hotel Nyc
  • w Hotel Times Square
  • w New York - Times Square Hotel New York City
  • w New York City
  • w Times Square
  • Hotel W New York
  • Maxwell New York City Hotel
  • Maxwell Hotel
  • Maxwell New York City
  • The Maxwell York City York
  • The Maxwell New York City Hotel
  • The Maxwell New York City New York
  • The Maxwell New York City Hotel New York

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://www.travelocity.ca/New-York-Hotels-The-Maxwell-New-York-City.h19669-p2.Hotel-Reviews?rm1=a2&
There was an error importing /New-York-Hotels-The-Maxwell-New-York-City.h19669-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/New-York-Hotels-The-Maxwell-New-York-City.h19669-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.