"The shower is excellent- love the shower head and shower pressure- check in was very quick- the hotel is comfortable and modern " More

By a verified traveller on Mon 11 Jun 2018

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Hotel Description

4-star romantic hotel near St. Patrick's Cathedral

Heart of New York

Within a 10-minute walk of this Midtown hotel, you'll find St. Patrick's Cathedral and Rockefeller Center. Top of the Rock and Grand Central Terminal are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, express check-in, and valet parking. WiFi in public areas, express check-out, and dry cleaning are also on offer.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 697 guestrooms also offer WiFi and flat-screen TVs with digital channels. Wired Internet, minibars, and rainfall showerheads are also available.

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$116 per night

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Maxwell New York City ratings based on 72 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Maxwell New York City

Everyone (15) Couples (2)
4 out of 5
Rooms were super small but close to everything! Forgot my lap top and of course Supposivly no one found it!

Posted by on 7 Jan 2019

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5 out of 5
Lovely hotel and great location. Helpful and friendly staff. Definitely recommend.

Posted by , from Columbus Ohio on 20 Nov 2018

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Comment from Hotel Management

23 Nov 2018 by Nick

We're thrilled to hear that you had a great stay with us! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you. Have a fantastic day!

4 out of 5

Posted by on 16 Oct 2018

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Comment from Hotel Management

19 Oct 2018 by NV

Thank you for staying with us!

5 out of 5
The shower is excellent- love the shower head and shower pressure- check in was very quick- the hotel is comfortable and modern

Posted by on 11 Jun 2018

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3 out of 5

Claustrophobics beware - get room on upper floors

Pros: Nice employees
Cons: No follow up
Location: It's NYC!!
Initially, we were assigned a room on the 5th floor that was more like a dungeon - when you raised the window shades we face a electrical equipment and a blank wall. My wife is slightly claustrophobic and we requested a room change. We were moved to a room on the 8th floor which was much better. The minibar fridge was hot and despite reporting it, nothing was done! The AC blower was very noisy so had to turn it off - and thank God for cool days and nights in April end in NYC. Luckily, we used the room only for sleeping at night so we put up with it.

Posted by on 30 Apr 2018

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5 out of 5

W Hotel Lexington

Pros: Everything
Cons: Return of free continental breakfast
Location: Near shopping, Broadway shows, restaurants
Love love this hotel! 4th time here! Like an oasis in the hustle and bustle of the city!

Posted by , from Jacksonville FL on 19 Jul 2017

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Comment from Hotel Management

25 Jul 2017 by WNY

Hello Nancy, We thank you for sharing your outstanding review, we were delighted to have you join us again. It is always a joy to welcome back old friends and we hope we will see you smiling face back here again soon. All the best, W New York

5 out of 5
Concierge staff was absolutely amazing! Left my phone on the water taxi transportation bus! They constantly called Security, my phone, emailed, gave comfort, and found my phone! Thanks so much!!

Posted by , from Metro Columbus on 6 Sep 2016

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Comment from Hotel Management

8 Sep 2016 by WNY

Hello Ken, Greetings from NYC and we’re thrilled you’ve been reunited with your phone so that you could leave us this wonderful review. As we so often say, our team is happy to do whatever we can to assist a guest and we’re thrilled we were able to help in finding your phone. It was a treat to welcome you to New York and we hope you and yours will be able to join us again soon. All the best, W New York

5 out of 5

Excellent location, great value!

Pros: Location, ambiance and setting
Cons: I requested a second comforter for our bed and we were given a lightweight blanket-a little disappointing,
Location: Outstanding location. On a scale of 1-10, a 10.
When we arrived, we were greeted by a very professional gentleman at the front desk who quickly checked us in to our room (and upgraded us to a king size bed that was not available at the time of booking, we were thrilled!). The room was clean and well kept. The lobby area was very welcoming. The lounge is a perfect choice for this hotel. The value for this hotel is outstanding! I would definitely come back next time I have plans to be in New York City!

Posted by , from Charlotte, NC on 28 Dec 2015

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5 out of 5

Business trip

I have been at the hotel many times before Location is great -rooms a bit small but works for short stay purpose . Should offer Internet rates for those who are not Che led in for a full 24 hours.

Posted by on 11 Oct 2015

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3 out of 5

Nice hotel within walking distance of everything

Pros: Great design, excellent staff
Cons: A bathroom door that shuts all the way, quieter AC
Location: We were able to walk to everything! Central Park, Rockafeller Center, Broadway, Etc. The Brooklyn Bridge and Staten Island Ferry are short rides awa
I had stayed in this location years ago and was eager to come back. The staff was amazing! I was disappointed that the surprise I had ordered my husband from their amenities site was not in our room at check in, but they did get it fixed quickly. Something was off with their cable. My husband had to keep messing with the cables to get ESPN, which wouldn't have mattered as much if it hadn't been the opening weekend of football season. Their bath products are amazing! Though, it would have been nice to have a bathroom door that shut all the way. In a room that small, there is something be to said for keeping the mystery.

Posted by , from Dallas, TX on 15 Sep 2015

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About the The Maxwell New York City

Location 541 Lexington Ave, New York, NY 10022

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi is available in public spaces for a fee. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Maxwell New York City. Parking is available for a fee. This 4-star New York hotel is smoke free.

  • 697 guestrooms or units
  • 18 levels
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (14.5 km / 9 mi)
  • Train station: New York Grand Central Terminal Station (1.3 km / 0.8 mi)
  • Metro station: Lexington Av.-53 St. Station (0.4 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Maxwell New York City offers 697 air-conditioned accommodations with minibars and safes. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium digital channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • Minibar
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

The Maxwell New York City has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 25 per pet, per night, plus a deposit of USD 100 per stay

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25 per accommodation, per night

The resort fee includes:

  • Internet access
  • Phone calls
  • Laundry facilities

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 65 per night
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25 per pet, per night
  • Early check-in fee: USD 150.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maxwell New York City Hotel
  • Maxwell Hotel
  • Maxwell New York City
  • w New York City
  • w Hotel Lexington
  • w New York Hotel New York City
  • w Hotel New York City
  • W New York

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Promotions

Resort Fee Inclusions

Book a stay in any room or rate category and receive a USD 30 living room bar credit per stay, USD 30 laundry service credit per stay, and 2 Citi bike passes per day included in the paid resort fee.


Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.