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Serrana Residence Hotel

Property class: 3
Enjoy the restaurant at this 3-star Nova Serrana hotel

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Photo gallery for Serrana Residence Hotel

A modern living room with large windows, a sectional sofa, a coffee table, and a wooden chair.
A modern bar area with a counter, stools, and a seating area with tables and chairs.
A modern reception area with a marble counter, seating area, and large windows offering a view.
A modern cafe with a laptop on a table, bar stools, and a sofa in the background.
A person sitting on a couch with a sandwich and a glass of wine, in a room with a wooden wall and a small table.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
Av Jose Batista Filho 2880, Bairro Franciso Lucas, Nova Serrana, Minas Gerais, 35519-000

Room options

About the area

Nova Serrana

In Nova Serrana .Within 2 miles (3 km) of this Nova Serrana hotel, you'll find Nova Serrana City Hall and Lake Gardens Square. Calcado Arena is within 3 miles (5 km) and Shopping Pátio Divinópolis is within 32 miles (52 km).

Getting around

  • Divinopolis (DIQ-Brigadeiro Cabral) - 57 min drive

Restaurants

  • ‪Restaurante da Dona Fia - ‬5 min drive
  • ‪Bar e Restaurante Velho Chico - ‬3 min drive
  • ‪Kani Sushi Lounge - ‬5 min drive
  • ‪Pret-A-Manger - ‬4 min drive
  • ‪Restaurante Bete Buffet - ‬4 min drive

About this property

Serrana Residence Hotel

Enjoy the restaurant at this 3-star Nova Serrana hotel
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business center.

Public spaces have free WiFi. Serrana Residence Hotel also features a garden, express check-in, and express check-out.

This 3-star Nova Serrana hotel is smoke free.

  • 95 guestrooms or units
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Serrana Residence Hotel offers 95 air-conditioned accommodations with minibars and safes. Bathrooms include showers with rainfall showerheads, and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 6:30 AM to 10:00 AM for a fee: BRL 45 for adults and BRL 45 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 75.00 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately BRL 45 for adults and BRL 45 for children
  • Pet fee: BRL 75.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ibis Nova Serrana Hotel
Ibis Nova Serrana Nova Serrana
Ibis Nova Serrana Hotel Nova Serrana

Frequently asked questions

How close is Serrana Residence Hotel to the airport?

Serrana Residence Hotel is 32.4 mi (57-min drive) away from the Divinopolis (DIQ-Brigadeiro Cabral) airport, the closest popular airport to the property.

Does Serrana Residence Hotel have an airport shuttle?

Airport shuttle services are not available at Serrana Residence Hotel.

Does Serrana Residence Hotel offer free breakfast?

Free breakfast isn’t provided at Serrana Residence Hotel, but English breakfast is offered for a fee of BRL 45 for adults and BRL 45 for children. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at Serrana Residence Hotel?

No, there is no casino at this hotel.

What time is check-in at Serrana Residence Hotel?

Check-in begins at 3:00 PM.

Is there free parking at Serrana Residence Hotel?

Free parking is not available at this hotel.

Does Serrana Residence Hotel have a pool?

Serrana Residence Hotel does not have a pool.

Does Serrana Residence Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Serrana Residence Hotel have a spa?

There are no spa services available at this hotel.

How close is Serrana Residence Hotel to downtown Nova Serrana?

Serrana Residence Hotel is 2.2 mi away from Nova Serrana.

Serrana Residence Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 71 out of 116 reviews
Rating 8 - Good. 32 out of 116 reviews
Rating 6 - Okay. 7 out of 116 reviews
Rating 4 - Poor. 1 out of 116 reviews
Rating 2 - Terrible. 5 out of 116 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

GIULIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sim
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo bom, só café da manhã que podia melhorar!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

A R

Liked: Cleanliness, staff & service, property conditions & facilities
Fácil a acesso
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

André L

Liked: Cleanliness, staff & service, property conditions & facilities
Otimo
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Oscar

Disliked: Cleanliness
Ao chegar a pia estava suja, botão da descarga estava quebrado, Não foi feito a limpeza diária do apto, Ap estava sem secador.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities
O quarto estava limpo e organizado, a cama é boa, o cafe da manha muito bom, os funcionários muito gentis e prestativos.
Stayed 4 nights in Dec 2025
Verified review

6/10 Okay

Gleycon

Liked: Staff & service
O quarto estava ok, mas as portas de nenhum quarto estavam funcionando com o cartão. Todos os hospedes tinha que chamar alguém da recepção se tivesse que entrar no quarto. O café da manhã é muito fraco e com produtos de dias passados.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Marino Yago

Liked: Cleanliness, amenities
Bom quarto, com ar condicionado
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Lazaro

Liked: Cleanliness, staff & service, amenities
Apenas café da manhã deixa um pouco a desejar, de resto tudo ótimo
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Carlos Antônio

Disliked: Cleanliness, staff & service, amenities
Dificuldade de check-in, quarto com vazamento no banheiro, localização ruim na cidade, café da manha de péssima qualidade.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

José Maria

Liked: Cleanliness, staff & service, amenities
Hotel muito novo e bem cuidado, estacionamento amplo e algumas vagas cobertas, chegue cedo. Quarto muito limpos e ótima roupa de cama. Café da manhã bom, mas precisa de mais cuidado com moscas.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

NELSON

Liked: Cleanliness, staff & service, amenities
Limpo e confortável
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto muito confortável.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

EDGARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não há secador de cabelo no quarto

Razoável. Cama confortável e ótimo café da manhã, mas o banheiro é apertado e o chuveiro não esquenta muito. Mas o pior foi que no ato da reserva falava que tinha secador de cabelo e não levei o meu, porém, para usar no hotel precisava pegar na recepção e devolver em até 2h, o que fica muito desconfortável levando em consideração que eu cheguei meia noite e exausta todos os dias e ainda precisaria descer para devolver o secador de cabelo na recepção.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Rogério

Liked: Cleanliness, staff & service
Ibiz nunca teve uma boa relação custo benefício.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

JOELMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento da recepção e do restaurante incrível
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nova serrana

Hotel com funcionários iniciantes, com banheiro que vaza água do box, mas funcionários atenciosos. Café da manhã razoável sem muitas opções.
Stayed 3 nights in Feb 2025
Verified review

6/10 Okay

Renato

Liked: Cleanliness, staff & service, room comfort

Café da manhã

O hotel é bom, mas o café da manhã deixa à desejar.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Kaio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo, voltarei novamente com toda certeza!!

Ótima, bem recebido, café excelente, estacionamento bem localizado e ótima pré disposição dos funcionários!! Voltarei novamente com toda certeza!!
Stayed 1 night in Nov 2024
Verified review

8/10 Good

GASTAO

Liked: Cleanliness, amenities, property conditions & facilities
Localização próxima a rodovia, atendendo bem a quem está em rota de viagem. Hotel bastante novo, instalações e espaços bem projetados. Recepção ainda precisa evoluir em treinamento e treinador.
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Matheus

Liked: Cleanliness, staff & service, amenities
A estadia foi bem tranquila, como sempre. Otima equipe de funcionários e tambem otima qualidade do hotel. Dessa vez teve dois pontos negativos, o secador de cabelo do banheiro estava quebrado e o principal, o sabonete liquido do banheiro estava com um cheiro extremamente ruim, sendo impossível de usar. Mas como positivo, indo à recepção fui muito bem atendido, me deram a possibilidade de mudar de quarto ou de trocar o sabonete e receber um secador de cabelo. Optando pela troca dos itens, me forneceram um secador melhor e a troca do sabonete. Entao fica como positivo a equipe de funcionários. De resto tudo positivo demais, limpeza, organização, acomodação, cafe da manha.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Matheus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel incrível demais

Hotel excelente. Atendimento, hospitalidade, ambientes, o quarto, tudo muito bom. Possui estacionamento com abertura 24hrs. Elevadores com medida de segurança. Quarto muito limpo e arrumado, wifi bom, banheiros muito bons e limpos. Café da manhã bom demais, com uma variedade de alimentos. Minha estadia foi nota 100. Com certeza voltarei mais vezes.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Welitom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento muito bom, recepcionista muito educado e restaurante perfeito
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Welitom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bem atendido, ótima estrutura
Stayed 2 nights in Jan 2024