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The Ritz-Carlton, Astana

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Photo gallery for The Ritz-Carlton, Astana

Exterior
Property video
The Ritz-Carlton Suite, 1 King, Non Smoking (Baiterek view) | Living room
Restaurant
Indoor pool

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
16 Dostyk Street, Astana, 010016
  • Place, Bayterek Tower
    ‪5 min walk‬
  • Place, Singing Fountain
    ‪5 min walk‬
  • Place, Kazakhstan Central Concert Hall
    ‪10 min walk‬
  • Airport, Astana (NQZ-Nursultan Nazarbayev Intl.)
    ‪30 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

View from room

Deluxe Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Club Room, 1 King Bed, City View

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed (View)

Junior Suite, 1 King Bed (View) | Living room

Junior Suite, 1 King Bed (View)

  • City view
  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 115 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Carlton Suite, 1 King, Non Smoking (City View)

Carlton Suite, 1 King, Non Smoking (City View)

Carlton Suite, 1 King, Non Smoking (City View)

  • 155 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for The Ritz-Carlton Suite, 1 King, Non Smoking (Baiterek view)

The Ritz-Carlton Suite, 1 King, Non Smoking (Baiterek view) | Living room

The Ritz-Carlton Suite, 1 King, Non Smoking (Baiterek view)

  • City view
  • 270 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

View all photos for Club Room, 2 Queen Beds, City View

Minibar, in-room safe, desk, laptop workspace

Club Room, 2 Queen Beds, City View

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

View all photos for Grand Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed, City View

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the area

Astana

Central Astana getaway .Within a 10-minute walk of this Yesil District hotel, you'll find Parliament of Kazakhstan and Singing Fountain. Bayterek Tower and Kazakhstan Central Concert Hall are also within half a mile (1 km).

What's nearby

  • Bayterek Tower - 5 min walk - 0.5 km
  • Singing Fountain - 5 min walk - 0.5 km
  • Parliament of Kazakhstan - 9 min walk - 0.8 km
  • Kazakhstan Ministry of Foreign Affairs - 10 min walk - 0.9 km
  • Kazakhstan Central Concert Hall - 10 min walk - 0.9 km

Getting around

  • Astana Railway Station - 25 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 30 min drive

Restaurants

  • ‪Starbucks Reserve - ‬1 min walk
  • ‪Bla Bla Bar - ‬6 min walk
  • ‪MADO - ‬10 min walk
  • ‪Degirmen - ‬13 min walk
  • ‪Mökki - ‬3 min walk

About this property

The Ritz-Carlton, Astana

5-star luxury hotel near Parliament of Kazakhstan
The Ritz-Carlton, Astana offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 15070 square feet (1400 square meters) and includes a conference center. A sauna, a terrace, and tour/ticket assistance are also featured at the luxury The Ritz-Carlton, Astana. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Astana hotel is smoke free.

  • 157 guestrooms or units
  • 26 levels
  • 2 dining venues
  • Meeting rooms
  • 15070 sq ft of conference space
  • 1400 sq m of conference space
  • Built in 2017
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
The Ritz-Carlton, Astana offers 157 accommodations, which are accessible via exterior corridors and feature minibars and safes. Televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Similar properties

Indoor pool
Sheraton Astana Hotel
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  • Pool
  • Spa
  • Pet friendly
  • Kids pool
4.8 out of 5, Exceptional, 92 reviews
The price is CA $180
CA $209 total
includes taxes & fees
Jun 20 - Jun 21
Sheraton Astana Hotel

Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: KZT 26,500 for adults and KZT 13,250 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 1-inch TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: KZT 80000 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KZT 20000.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately KZT 26500 for adults and KZT 13250 for children
  • Airport shuttle fee: KZT 30000 per vehicle (one-way)
  • Pet fee: KZT 80000 per pet (varies based on length of stay)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 20000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and cash. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana

Frequently asked questions

How close is The Ritz-Carlton, Astana to the airport?

The Ritz-Carlton, Astana is 8.5 mi (30-min drive) away from the Astana (NQZ-Nursultan Nazarbayev Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at The Ritz-Carlton, Astana?

As of Jun 3, 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Astana on Jun 28, 2026 start from CA $310, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Ritz-Carlton, Astana have an airport shuttle?

The Ritz-Carlton, Astana offers an airport shuttle 24 hours a day, on request, for a charge of KZT 30000 per vehicle, one-way.

Does The Ritz-Carlton, Astana offer free breakfast?

Free breakfast isn’t provided at The Ritz-Carlton, Astana, but buffet breakfast is offered for a fee of KZT 26500 for adults and KZT 13250 for children. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at The Ritz-Carlton, Astana?

No, there is no casino at this hotel.

What time is check-in at The Ritz-Carlton, Astana?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. A fee applies for early check-in.

Is there free parking at The Ritz-Carlton, Astana?

This hotel offers free self parking.

Does The Ritz-Carlton, Astana have a pool?

The Ritz-Carlton, Astana features an indoor pool.

Does The Ritz-Carlton, Astana have a restaurant?

The Ritz-Carlton, Astana is home to Ozen, which features international cuisine.

Does The Ritz-Carlton, Astana have a spa?

This hotel has a spa, which features massages, facials, and body wraps.

How close is The Ritz-Carlton, Astana to downtown Astana?

The Ritz-Carlton, Astana is 3 mi away from Astana.

The Ritz-Carlton, Astana Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 58 out of 64 reviews
Rating 8 - Good. 2 out of 64 reviews
Rating 6 - Okay. 2 out of 64 reviews
Rating 4 - Poor. 1 out of 64 reviews
Rating 2 - Terrible. 1 out of 64 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Katrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Fantastic stay, my best by far! Service plus the state of the hotel was just perfect.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a great hotel
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel

Everything was just perfect, room is so comfortable and clean, service and food are amazing, staff is super friendly and professional.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely impressed with service , level of comfort and friendliness of all staff at the hotel.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Milagros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is beautiful and the people working there are really kind and caring all time. Its really conveniently located and food there or around is good.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Tarik

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and next level down five stars
Stayed 1 night in May 2025
Verified

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true 5 star property
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is amazing! The service and stuff outstanding!
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Dinara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stay

The experience was great and the hotel staff were very friendly. Our room was on the 16th floor with stunning view.
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was outstanding
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short business trip stay

Beautiful new Ritz Carlton hotel in Astana, excellent services, attention to every detail.
Stayed 2 nights in Jan 2018
Verified

10/10 Excellent

Ilja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, incredible experience
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever, Asan was the best! He had a cake specially made for me after Team USA competed. Best hotel!!!
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Joost

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Astana.

It is very good hotel from all sides. It is very clean. Personnel is very friendly. I have nothin negative to say.
Stayed 7 nights in Feb 2023
Verified

10/10 Excellent

kanysh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel,only minus is condition of curtains.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Rayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, excellent hotel. However, the service falls short of the standard expected at Ritz hotels. Some staff members appeared to lack proper training.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

JOHN ROBERT H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff in the Astana Ritz-Carlton were EXTREMELY helpful. Conscierge Arman booked a trip to a smaller city. Kamilla, from that small city, wrote descriptions of sites and made helpful recommendations. Damili from that small city, supported with advice. Azimat at the front desk was helpful and courteous.
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Hermann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best option in Astana, especially if you want to be sure the quality is where you expect it. Not cheap, but you get what you pay for. Club Lunge is not worth the upgrade. Breakfast very good even on Ritz standards. Staff is very friendly and good wot work with. On-site restaurants are decent, Selfie on 18th worth mentioning for the impressive wine-list and splendid views of the city. Definately will be back when in Astana.
Stayed 2 nights in Apr 2023
Verified

6/10 Okay

Dmitry

Liked: Cleanliness, staff & service, amenities
There is a night club on the third floor, which has a an open air bar and dance floor. Horrible loud music which you can hear in your room. No matter what floor you are on. Make sure to ask for the room which does not face this place
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful surprises short stay in Astana

My brother and I had a wonderful experience staying in the Ritz Carlton Astana club room. The room is spacious and have a luxurious modern decoration throughout especially the bathroom with double sinks and lightings. A special shout out to the club lounge staffs who are all very attentive and meet all our needs throughout our stay. They all have gone higher and beyond our expectations in remembering our names and what we have ordered previously. They have made our short stay extra special by preparing some small goodbye gifts for us based on our casual conversation that this is our first visit to Kazakhstan. This is very much appreciated and cherished. We will stay in Ritz Carlton Astana again if we come back to this city and have high expectations on all other Ritz Carlton hotels and Marriott Bonvoy range around the world
Well thought Kazakh gifts and some warm wishes from the club lounge team
Stayed 2 nights in May 2025
Verified

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the employees were extremely helpful. They called me by name and were very friendly. I had reserved a city view room but got a room with a view of the outside maintenance shack. My bathroom had a shade with spaces on each side where I could see out to the shed and several times saw the employee going in and out of the shed. I never felt comfortable in the bathroom or shower. Not acceptable for the Ritz Carlton.
Stayed 2 nights in Sep 2024
Verified

2/10 Terrible

Dmitry

Disliked: Staff & service
When my wife and my son arrived at the property early in the morning they were told to sit at the lobby because their rooms were not ready. The problem was that the rooms were booked and paid for the whole day prior to their arrival. When I called up the property to resolve the matter all of the managers were too busy to talk to me. Avoid this hotel
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfekter Aufenthalt

Grossartige Infrastruktur, herzliches und sehr hilfsbereites Personal. Alles top!
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Joost

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeding expectations
Stayed 3 nights in Feb 2024