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Moon Palace Jamaica – All Inclusive

5.0 star property
5-star beachfront property near Jamaica Beaches

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Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, sun loungers
Outdoor wedding area
Superior Governor Suite Ocean View - King Size Bed
Nightclub
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
Main Street, Ocho Rios, Saint Ann
  • Turtle Beach
    ‪7 min walk‬
  • Mystic Mountain
    ‪6 min drive‬
  • Dunn's River Falls
    ‪8 min drive‬
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪21 min drive‬

Room options

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

  • 97.5 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 161 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

8.6 out of 10
Excellent
(4 reviews)
  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

8.8 out of 10
Excellent
(3 reviews)
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

1 bedroom, premium bedding, free minibar, in-room safe

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

8.0 out of 10
Very good
(27 reviews)
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View with Balcony - Kids & Teens Free

7.2 out of 10
Good
(32 reviews)
  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View

8.0 out of 10
Very good
(66 reviews)
  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View - Book 5 nights, Get 3 Free nights at Punta Cana

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View - Book 5 nights, Get 3 Free nights at Punta Cana

  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

7.0 out of 10
Good
(7 reviews)
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Ocean View

8.8 out of 10
Excellent
(18 reviews)
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Book 5 nights, Get 3 Free nights at Punta Cana

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View with Balcony - Book 5 nights, Get 3 Free nights at Punta Cana

  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the area

Ocho Rios

On the beach.Within a 10-minute walk of the property, you'll find Jamaica Beaches and Ocho Rios Craft Market. Ocho Rios Clock Tower and Turtle River Park are also within half a mile (1 km).

What's nearby

  • Turtle Beach - 7 min walk - 0.6 km
  • Mahogany Beach - 1 min drive - 1.0 km
  • Ocho Rios Fort - 4 min drive - 2.6 km
  • Mystic Mountain - 6 min drive - 4.1 km
  • Dunn's River Falls - 8 min drive - 5.4 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

Restaurants

  • ‪Boulangerie - ‬4 min walk
  • ‪Miss T's Kitchen - ‬6 min walk
  • ‪Cafe Express - ‬10 min walk
  • ‪Mother`s - ‬4 min walk
  • ‪Passage To India - ‬11 min walk

About this property

Moon Palace Jamaica – All Inclusive

5-star beachfront property near Jamaica Beaches
Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Moon Palace Jamaica – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a sauna. Free self parking and valet parking are available.

This 5-star Ocho Rios property is smoke free.

  • 705 guestrooms or units
  • 11 levels
  • 3 buildings
  • 2 swim-up bars
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

6 bars/lounges, 2 swim-up bars, 2 poolside bars

Hotel Riu Ocho Rios - All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very good, 2,787 reviews
Hotel Riu Ocho Rios - All Inclusive

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch smart TV
  • iPod dock

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Moon Palace Jamaica – All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Moon Palace Jamaica Grande All Inclusive Ocho Rios
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Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 809 out of 1592 reviews
Rating 8 - Good. 360 out of 1592 reviews
Rating 6 - Okay. 212 out of 1592 reviews
Rating 4 - Poor. 99 out of 1592 reviews
Rating 2 - Terrible. 112 out of 1592 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing coming back.
Stayed 5 nights in May 2025

10/10 Excellent

denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort.
Stayed 5 nights in Apr 2025

6/10 Okay

Jason Christian, Merrick

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities, property conditions & facilities
Our stay at Moon Palace was just OK. The hotel was nice. They have a good selection of foods to order. However, the restaraunts are always booked and difficult to get in. We booked an ocean view room but the view was barely ocean view on the 6rh floor. We saw the tops and backs of other buildings more than anything else. We requested a new room on a higher floor but they claimed they didn't have any rooms available. Which is false cause I know they were willing to switch the rooms of other guests in our party (who were member of the hotel and not Expedia guests). They had trouble scheduling the tours we wanted and even scheduled one tour incorrectly, thus throwing off that whole day. I would say only 3/4ths of the staff were kind and a pleasure to talk to. The others would ignore you or act if you're bothering them. Overall I say this hotel has potential. Everybody won't have my experience.
Stayed 5 nights in Mar 2025

6/10 Okay

Tashane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amenities, staff and location were great but food from the buffet was dry and got cold easily. Booking a restaurant was better.
Stayed 2 nights in Mar 2025

2/10 Terrible

Justene

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The water in the bathroom was brown and the chicken nuggets given to the kids were not cooked on the inside . I had high expectations for this property and was very disappointed especially with the accommodations for such an inconvenience.
Stayed 1 night in Apr 2025

10/10 Excellent

Tiquandra

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make the game room bigger. Overall awesome, can’t wait to visit again
Stayed 4 nights in Mar 2025

6/10 Okay

sepideh

Hotel staff were so clingy
Stayed 2 nights in Mar 2025

10/10 Excellent

Carlotta

Liked: Cleanliness, staff & service, property conditions & facilities
My experience at the Moon Palace was fantastic didn't dine in much because I was exploring Jamaica but I will be returning in a few months. The bartenders are phenomenal Keelah in public relations is awesome you need to hire more people like her, she is an asset to this company. Only negative interaction was in checking in and checking out need much improvement not friendly and uninterested in guest concerns.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ralph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was exceptional from check in to check out. The rooms were well kept and clean.
Stayed 1 night in Apr 2025

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was good, food is 10/10 staff is excellent..room and bathroom was too small an no balcony the entertainment needs an upgrade so if your looking for entertainment moon palace is not the place it’s very classy
Stayed 2 nights in Mar 2025

10/10 Excellent

Constantine J., CHICAGO

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and had great time with family and enjoyed a lot of activities during our stay. Highly recommend for family vacations
Stayed 7 nights in Mar 2025

10/10 Excellent

Revlon, Nashville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace Resort is a nice property. Staff are helpful.
Stayed 3 nights in Mar 2025

8/10 Good

Trudy Ann

Stayed 6 nights in Mar 2025

10/10 Excellent

Laura Christine

Stayed 6 nights in Mar 2025

10/10 Excellent

Alberto Osorio Gonzalez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The establishment offers a wide range of options for all tastes, from the variety of cuisine to the entertainment. The staff was incredibly attentive and friendly.
Stayed 3 nights in Mar 2025

8/10 Good

sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very safe at the hotel, The food was excellent.
Stayed 2 nights in Mar 2025

10/10 Excellent

Yanique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay!
Stayed 2 nights in Mar 2025

10/10 Excellent

kylee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff.. Amazing grounds... Plenty of food options... 24 hr crepes /ice cream /snacks... Perfect beach!
Stayed 5 nights in Mar 2025

8/10 Good

Linval, Kingston

Stayed 2 nights in Feb 2025

8/10 Good

Venecia

The food is the best, the room was small The check in line was very long They never told me I had to pay taxes on the resort credits I used for spa I cancelled a dinner reservation and they still charged me for it
Stayed 3 nights in Mar 2025

8/10 Good

Scott Bartlett, Wilmette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and a great beach/pool area. Was difficult to use all the hotel credits given to us…I believe they managed that on purpose so be wary of falling for a high number of credits as you won’t be able to use them. Food was ok, but again the food was slow played so not always available. In general it was a good place, just now what you are getting into.
Stayed 6 nights in Mar 2025

8/10 Good

Nicole Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the cabana building and the room was great. Food was what you’d expect at an all-inclusive. Pool staff was great- very attentive and friendly. Did not like the fact that every morning all the pool chairs had towels or other items on them by 0600. No one would show up to sit in them for HOURS. Resort staff needs to eliminate this. I wouldn’t return to this resort based on this alone.
Stayed 6 nights in Mar 2025

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at Moon palace was unforgettable! Thank you Expedia for helping us make it one of the best vacations. Every day we got credits and we were able to use them for a couple massage and swimming with the dolphins. When we had dinner at the Italian restaurant Gondola thy did a special treat at the end for being VIP. The entertainment every night was great. This hotel is more kid friendly than any other hotel We have been to. The only downside was that the ATM was out of service our whole stay so we couldn't get cash to leave a tip.
Stayed 4 nights in Mar 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, hospitable and friendly helpful staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025