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Moon Palace Jamaica – All Inclusive

Property class: 5 and above
5-star beachfront property near Dunn's River Falls

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Photo gallery for Moon Palace Jamaica – All Inclusive

Three Bedroom Villa
Property video
Exterior detail
View from room
Balcony view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi

Explore the area

View in a map
Main Street, Ocho Rios, Saint Ann
  • Place, Ocho Rios Craft Market
    ‪4 min walk‬
  • Place, Ocho Rios Clock Tower
    ‪6 min walk‬
  • Place, Turtle Beach
    ‪9 min walk‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪21 min drive‬

Room options

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

8.0 out of 10
Very good
(30 reviews)
  • Ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

7.6 out of 10
Good
(5 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • Ocean view
  • 161 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Ocean View

8.4 out of 10
Very good
(21 reviews)
  • Ocean view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View

8.0 out of 10
Very good
(78 reviews)
  • Resort view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

  • Ocean view
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

7.0 out of 10
Good
(7 reviews)
  • Ocean view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

7.4 out of 10
Good
(37 reviews)
  • Resort view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

  • Resort view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

  • Resort view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Three Bedroom Villa

Three Bedroom Villa

Three Bedroom Villa

  • 3 bedrooms
  • Sleeps 10
  • 2 King Beds and 2 Double Beds

View all photos for Four Bedroom Villa

Four Bedroom Villa

Four Bedroom Villa

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds

About the area

Ocho Rios

On the beach.Within a 5-minute walk of the property, you'll find Ocho Rios Craft Market and Ocho Rios Clock Tower. Turtle River Park and Turtle Beach are also within half a mile (1 km).

What's nearby

  • Ocho Rios Craft Market - 4 min walk - 0.4 km
  • Ocho Rios Clock Tower - 6 min walk - 0.5 km
  • Turtle Beach - 9 min walk - 0.8 km
  • Turtle River Park - 10 min walk - 0.9 km
  • Island Village - 16 min walk - 1.4 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 108 min drive

Restaurants

  • ‪Boulangerie - ‬2 min walk
  • ‪KFC - ‬6 min walk
  • ‪Ocean's 11 - ‬13 min walk
  • ‪MOMO @ Moon Palace Jamaica Grande - ‬1 min walk
  • ‪Jimmy Buffett's Margaritaville (Ocho Rios) - ‬14 min walk

About this property

Moon Palace Jamaica – All Inclusive

5-star beachfront property near Dunn's River Falls
Some rates at Moon Palace Jamaica – All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Moon Palace Jamaica – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury property also offers a complimentary children's club, a children's pool, and a hot tub. Free self parking and valet parking are available.

This 5-star Ocho Rios property is smoke free.

  • 705 guestrooms or units
  • 11 levels
  • 3 buildings
  • 2 swim-up bars
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
Moon Palace Jamaica – All Inclusive offers 705 accommodations with free minibar items and laptop-compatible safes. These individually furnished accommodations include desks. Beds feature premium bedding. Smart televisions are featured in guestrooms.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Ocho Rios property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Similar properties

6 bars/lounges, 2 swim-up bars, 2 poolside bars
Hotel Riu Ocho Rios - All Inclusive
Ocho Rios
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very good, 2,783 reviews
Hotel Riu Ocho Rios - All Inclusive

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch smart TV
  • iPod dock

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Moon Palace Jamaica – All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Moon Palace Jamaica Grande All Inclusive Ocho Rios
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Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1026 out of 1952 reviews
Rating 8 - Good. 429 out of 1952 reviews
Rating 6 - Okay. 267 out of 1952 reviews
Rating 4 - Poor. 101 out of 1952 reviews
Rating 2 - Terrible. 129 out of 1952 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Kameal

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Yes room was spotless great staff
Bob Marley drink
Beautiful ocean
Stayed 1 night in Jan 2026

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the food was not too good but the amenities was very good.
Stayed 2 nights in Jan 2026

2/10 Terrible

Delante

Travelled with group
Disliked: Cleanliness, property conditions & facilities
There was roaches in my room and the staff was not accommodating in event request as we were celebrating a milestone birthday. Also there were appliances that didn’t work. And my AC failed in the middle of the night.
Stayed 4 nights in Jan 2026

10/10 Excellent

Lon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort, friendly helpful staff, great location for onsite excursions. Great drink options! Lots of activities each day- great for families of all ages, good availability of beach chairs, food was good. Rooms were nice, spa was fantastic. Buffet was decent, but crowded. Wish there was one more sit down restaurant. Italian and Asian were great! Would def do the Asian a 2nd night if we could get a reservation. The steak place was just Ok, service was not great there and food was disappointing. They were out of filet the night we went.
Stayed 5 nights in Jan 2026

10/10 Excellent

RICKY

Stayed 2 nights in Jan 2026

8/10 Good

Nermin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great but the room was not ocean view if anything it was partial ocean view.
Stayed 4 nights in Jan 2026

10/10 Excellent

Alyia

Stayed 2 nights in Jan 2026

2/10 Terrible

Terriann

Stayed 1 night in Jan 2026

10/10 Excellent

Maureolin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 3 nights in Jan 2026

10/10 Excellent

Serrandon

Liked: Cleanliness, property conditions & facilities
We had a great time! I would highly recommend
Stayed 3 nights in Dec 2025

6/10 Okay

Keston

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The overall property is well maintained, however, there’s sometimes a delay when you put in assistant request
Stayed 4 nights in Jan 2026

2/10 Terrible

Christopher

Disliked: Cleanliness, amenities
It was hassle checking in and the room was distasteful. For those reasons, I checked out early. Thank you
Stayed 1 night in Dec 2025

10/10 Excellent

Sherene

Travelled with family
Liked: Cleanliness, amenities
Yes
Stayed 3 nights in Jan 2026

8/10 Good

Tara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
We had a wonderful time and loved the service. The hotel is in need of some repair and updates but still an enjoyable week!
Stayed 5 nights in Dec 2025

10/10 Excellent

TANYA SUE

Stayed 2 nights in Dec 2025

10/10 Excellent

Venroy

Stayed 1 night in Jan 2026

2/10 Terrible

Jody ann

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very disappointed. This resort is advertised as 5-star luxury, but my experience did not reflect that at all. I paid for a Superior Deluxe Ocean View, yet the view I received was roughly 60% rooftop, 20% a dirty gully, and maybe 20% ocean. I requested a room change within 10 minutes of entering the room, and despite multiple calls and follow-ups, it took two full days for the room change to actually happen. During that time, I couldn’t fully relax or enjoy my vacation. No one followed up with me, no one called to check in or try to make the situation better, I had to keep calling myself, which completely took away from the vacation experience. Restaurant reservations were another major issue. They were almost always fully booked, and I had to constantly refresh the app just to find availability. When we finally managed to secure reservations and attend, half of the menu items were unavailable, with no prior notice. I was traveling with two picky children, and I specifically reviewed menus in advance to plan meals only to be told those items weren’t available after we arrived. That was extremely frustrating. One night, we ordered room service at 10pm because the kids were hungry. The food didn’t arrive until 2am. There was no call, no update, no warning about the delay. We were simply woken up at 2am. The room was outdated, with old, worn, and broken fixtures. My stay did not meet the expectations of a luxury resort, I will not be returning and i would not recommend.
Stayed 4 nights in Jan 2026

10/10 Excellent

Malka

Stayed 1 night in Jan 2026

10/10 Excellent

Densworth Marlon, Hamilton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property friendly and helpful staff,food was perfect overall a lovely stay we will definitely be returning.
Stayed 3 nights in Jan 2026

10/10 Excellent

Lucinda

Stayed 7 nights in Dec 2025

8/10 Good

Dervon

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Dec 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, amenities, property conditions & facilities
Everything lovely: food,
Stayed 2 nights in Dec 2025

10/10 Excellent

ashama

Stayed 2 nights in Jan 2026

10/10 Excellent

Naina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time here with family and would highly recommend.
Stayed 4 nights in Dec 2025

8/10 Good

Arnold

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025