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"Overall everything was wonderful. There could have been more authentic Jamaican food choices. Some of the management could be more respectful when d ... " More

By a verified traveller on Fri 14 Jul 2017

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Hotel Description

5-star beachfront property near Mahogany Beach

On the beach

You'll find Mahogany Beach and Dolphin Cove within 3 miles (5 km) of this Ocho Rios property. Dunn's River Falls and Mystic Mountain are also within 3 miles (5 km).

All-inclusive

This smoke-free property features a full-service spa, a nightclub, and 4 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Free WiFi, iPod docks

The 705 individually furnished guestrooms offer free WiFi and iPod docks. LED TVs come with satellite channels, and other amenities include free minibar items and 24-hour room service.

Deluxe Resort View, 1 King Bed - Up to $2500 Resort Credit

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$425* Per night/room 28 Jan. - 29 Jan.

Family Room, 2 Bedrooms Up to 2500 USD Resort Credit - Kids eat and stay free

Bed Count 1 King Bed Maximum Occupancy 6 Max

Superior Deluxe Ocean View with balcony Up to 2500 USD Resort Credit - Kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Resort Ocean View with King Bed - Up to $2500 Resort Credit

Bed Count 1 King Bed Maximum Occupancy 2 Max

Concierge Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Resort Ocean View, 2 Double Beds - Up to $2500 Resort Credit

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Moon Palace Jamaica – All Inclusive ratings based on 7 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Moon Palace Jamaica – All Inclusive

Everyone (5) Family (1)
5 out of 5

Posted by on 29 May 2019

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Comment from Hotel Management

30 May 2019 by Moon Palace Jamaica

Dear guest, Thank you for your recent 5-star review on Expedia. We appreciate your feedback. We sincerely hope to have the opportunity to serve you again soon. Best regards,

1 out of 5
Except for the Chef(Delano Williams and Angelica) who served us some good food by considering us as humans, all the rest of the check in staff, public relations, vacations planners staff were showing discrimination, in terms of the service provided. Simple example to provide as evidence. Vacation planners asked us to be at the check out counter 8.45 since the bus leaves at 9.00 AM to the airport. However the original time of leaving was 9.15 AM and she did not even consider the fact that we were there wating in the bus for 30 minutes where she could have told us the truth by asking us to be there between 9 to 9.15. Public relations was asked to deliver the birthday cake for my daughter on may 8, but they argued and did not deliver the cake, instead it was delivered on May 9. None of the staff were truthfull and were showing no signs of quality customer service.

Posted by on 11 May 2019

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Comment from Hotel Management

14 May 2019 by Moon Palace Jamaica

Dear Guest, We would like to thank you for choosing Moon Palace Jamaica. We sincerely regret to know that we did not meet your expectations, your satisfaction is our priority. We are continuously improving and we look forward to welcoming you back again soon as we would be grateful if you could give us a second chance to exceed your expectations. Sincerely,

2 out of 5
Overall, food was good. Person who checked us in was indifferent at best. Room had no hot water during entire stay, even after someone came to check the situation. Room was also noisy. We could hear all the noise and chatter from hallway and noise from people in room above us. We will not be returning. Please do not contact me anymore. Take my name off your e-mail and other contact lists. Thank you.

Posted by on 4 Jan. 2020

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Comment from Hotel Management

5 Jan. 2020 by Moon Palace Jamaica

Dear Guest, We are truly saddened to hear of your feedback and extend our sincerest apology for the referred experiences. Kind regards,

5 out of 5
Great food, many amenities on site like the dolphin adventure and scuba/snorkeling. Beautiful property, very nice staff. We will definitely go back.

Posted by on 20 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Manager,

Dear Guest, Our Moon Palace Jamaica Family is ecstatic to have hosted you to a memorable holiday and are truly delighted to know of your appreciation for our luxurious facility and first-class amenities. We rejoice in knowing that the collection of our services met your every expectation and are awaiting the pleasure of serving you to more unforgettable adventures. Kind regards

3 out of 5
It supposed to be a 5 star hotel but it isn’t. The room in building 3 is very small. The bathroom is very tiny. If you are not a member you are screwed. The people in the green shirts are trying to harass you to become a vacation club member. It is like a time-share. Staff is nice. Food is oke. Drinks are good. But running out of red stripe light at the pool area, running out if baileys at the pool bar and running out of vanilla ice cream for couple of days. To me this isn’t a 5 star hotel. Will not go back there

Posted by , from new york on 19 Mar. 2018

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Comment from Hotel Management

22 Mar. 2018 by Christina Mighty

Dear johanna Thank you for sharing your review with us as a reflection of your vacation achieved. We are filled with dismay to learn that a less than favorable getaway was experienced whilst you stayed with us. I assure you that your concerns have been duly noted and we are assiduously working towards addressing them each with specific strategies. All our guests are highly valued by us, hence we deliver nothing less than first-class service to both members and non-members. We would love to be given the opportunity of hosting you to a more spectacular vacation on our beautiful resort than that of your last. Warmest regards, Christina Mighty Manager Moon Palace Jamaica.

4 out of 5

Moon Palace

Overall everything was wonderful. There could have been more authentic Jamaican food choices. Some of the management could be more respectful when dealing with conflicts.

Posted by on 14 Jul. 2017

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Comment from Hotel Management

18 Jul. 2017 by Christina Mighty.

Dear Valued Guest, Your delightful review expressing the magnificent time had throughout our Resort is highly appreciated.We are ecstatic that an overall wonderful experience was captured through you vacation package and would be honored to host you to a more tremendous Jamaican Palace getaway in the future. Warmest regards, Christina Mighty Manager Moon Palace Jamaica

3 out of 5

The Moon Palace Resort/Jamaica, Ocho Rios

Pros: Read the above
Cons: I request that no one in the Hotel try to sale me anything on the first day I arrived. This would stop me from ever returning to such a beautiful plac
Location: ABSOLUTELY WONDERFUL!!!!
1. The Resort Hotel was in the perfect location. 2. However, they were doing construction on the Hotel and the lights flickered on and off in my room. When I requested them to have them fixed. They stated they would send someone to check it out but no one showed up. 3. 98% of the staff was Superior. But I had a Staff member force an offer on myself and my Fiance. He would not listen and he asked some personal questions over and over to my fiance once I left to take care of an errand. This was absolutely awful! I told him we did not want to be bothered but he would not listen. 4. The tours were excellent and we really enjoyed them but when I requested a receipt the receptionist said I did not need one and why I would ask. I like to track everything that is done. 5. When I asked to see the manager, the manger stated that others have used receipts to get extra privileges. I told him I was not anyone and was offended that he would project on me a criminal prospective. 6. HOWEVER, THE JAMAICAN PEOPLE WERE ABSOLUTELY AMAZING! 7.Now, I walked downtown to Ocho Rios. I requested a taxi number just in case I did not want to walk back, the Bellman said he could not provide me this service, for my safety with my Fiance. I was obviously not to happy!

Posted by , from Washington D.C. on 16 Aug. 2015

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About the Moon Palace Jamaica – All Inclusive

Location Main Street, Ocho Rios, Saint Ann

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers included (roundtrip)
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included

Property Features

Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Moon Palace Jamaica – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Free self parking and valet parking are available. This 5-star Ocho Rios property is smoke free.

  • 705 guestrooms or units
  • 12 levels
  • 2 buildings
  • 4 dining venues
  • 2 swim-up bars
  • 4 bars or lounges
  • 2 coffee shops
  • 6 conference rooms
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. 42-inch LED televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Ocho Rios property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

Momo - This restaurant specializes in Japanese cuisine and serves dinner only.

Boulangerie - Onsite coffee shop. Open 24 hours.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 23
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

There is no front desk at this property. This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the office using the information on the reservation confirmation received after booking.

This property does not have a front desk. This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards

Hotel Names

  • Moon Palace Jamaica Grande All Inclusive Ocho Rios
  • Moon Jamaica Inclusive inclus
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You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Promotions

Complimentary Roundtrip Airport Transfer

Book a stay in any room or rate category and receive complimentary roundtrip airport transportation from Montego Bay Sangster International Airport.

Full details provided by hotel. Guests must contact the hotel directly via email with their flight details at least 2 weeks prior to arrival to arrange pick up; contact information is provided on the booking confirmation email. Transfers are provided on a shared basis. Offer is not valid for upgrades. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions, fees, and blackout dates may apply.

Added Benefits


Book a stay in a "Room, Executive Level (Concierge) Up to 2500 USD Resort Credit" room type and receive accommodations with a french-style balcony; access to the private beach lounge chair area with waiter service; 1 exclusive beach bag per room, per stay; aromatherapy menu; 2 25-minute massages at the beach, spa, or treatment rooms (location may vary); direct dial telephone with exclusive concierge phone service; 24-hour room service from select restaurant to create a special menu; in-room liquor dispenser containing premium, upgraded brands of liquor such as Bombay Sapphire gin, Appleton Estate VX, J&B Whisky, and Absolut Vodka (subject to change); and in-room Lavazza coffeemaker.


Must book a "Room, Executive Level (Concierge) Up to 2500 USD Resort Credit" room type to receive benefits. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

url importing https://www.travelocity.ca/Ocho-Rios-Hotels-Moon-Palace-Jamaica-–-All-Inclusive.h9022224-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.