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Hotel Description

5-star beachfront property near Dunn's River Falls

On the beach

Within a 10-minute walk of the property, you'll find Ocho Rios Craft Park and Ocho Rios Clock Tower. Turtle River Park and Jamaica Beaches are also within half a mile (1 km).

All-inclusive

A full-service spa, a nightclub, and 4 outdoor pools are all featured at this smoke-free property. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and playground.

Superior Family Partial Ocean View - Kids & Teens Free

Bed Count 1 King Bed Maximum Occupancy 6 Max

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Honeymoon Suite Ocean View - King Size Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Resort View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Walk Out Suite Ocean View - Kids & Teens Free

Bed Count 1 King Bed Maximum Occupancy 4 Max

Moon Palace Jamaica – All Inclusive ratings based on 19 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Moon Palace Jamaica – All Inclusive

Everyone (8) Couples (1) Family (4)
5 out of 5
The staff was phenomenal

Posted by on 30 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Moon Palace Jamaica

Hello Sonja,Thank you for taking the time to share your 5 stars rating. We are delighted to hear the staff were exceptional and we will commend them for their great work. We are glad you choose to vacation with us and we hope to welcome you back.Best Regards

5 out of 5

Posted by on 10 Oct. 2023

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Comment from Hotel Management

30 Oct. 2023 by Moon Palace Jamaica

Dear Alyssa,Thank you for sharing your 5 stars ratings.Best Regards

5 out of 5
Awesome

Posted by on 4 Sep. 2023

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Comment from Hotel Management

5 Sep. 2023 by Moon Palace Jamaica

Hello Sandra,We are happy to hear it was and awesome experience. Thank you for sharing your feedback and we hope to welcome you back.Sincerely

4 out of 5
My family and I enjoyed our stay at the moon palace. The staff was very wonderful, the food options was great, and I enjoyed the 9pm concert at night. I didn’t like the long wait for the elevator, the jerk hut was not Pleasant with the chef arguing with the staff and the waiters at the buffet restaurant just pick up your plates with even asking you if you were through. I love it there and moon palace will be my vacation destination going forward.

Posted by on 16 Aug. 2023

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Comment from Hotel Management

16 Aug. 2023 by Moon Palace Jamaica

Dear Camille,We appreciate you taking the time to share your review and tell us about your experience. We are glad to hear that your family enjoyed your stay here. We are pleased to hear the staff were warm and friendly and the food options were great. We have noted your cons as well and share it with the respective department. It was a pleasure having you and we hope to welcome you back.Kindest Regards

1 out of 5

Posted by on 23 Jun. 2023

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Comment from Hotel Management

13 Jul. 2023 by Moon Palace Jamaica

Hello Jarrett,Thank you for taking the time to share your ratings.We invite you to write to us to tell us more about your experience.Best Regards

4 out of 5
Staff was awesome, everyone was pleasant and helpful. They made the experience great.

Posted by on 19 Jun. 2023

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Comment from Hotel Management

20 Jun. 2023 by Moon Palace Jamaica

Hello Romaine,Thank you for taking the time to share your review telling us about your experience. We are delighted to hear the staff was awesome, helpful and pleasant. We are happy that you shared your great experience. We hope to see you again soon.Kind Regards

3 out of 5

Posted by on 4 Jun. 2023

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Comment from Hotel Management

24 Jun. 2023 by Moon Palace Jamaica

Hello Julie,Thank you for sharing your 3 stars ratings. We invite you to write to us and tell us about your experience.Kindest Regards

4 out of 5
Employees were very friendly and supportive. Property has almost everything we need for the vacation. They are pushing too much for becoming their Member.

Posted by on 6 Dec. 2022

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Comment from Hotel Management

7 Dec. 2022 by Moon Palace Jamaica

Dear Rexesh,We appreciate you taking the time to share your review and to highlight our hard working staff. We appreciate your feedback and we hope to see you soon!Regards

1 out of 5
The property is beautiful, clean, and comfortable. The Check-in experience was terrible. when we got room keys, no one explained to us where to go, and instate staff didn't want to let us go until we agree to visit 90 minutes Moon Palace membership. We have a child with us and were tired, but no one cared, they lied to us for about 90 minutes of the presentation and only let us go when we said yes, we will be there. Staff doesn't care about the customer; they care only about the business. We love Jamaica, but not Moon Palace

Posted by on 11 Oct. 2022

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Comment from Hotel Management

11 Oct. 2022 by Moon Palace Jamaica

Hello Lyudmila,We appreciate you taking the time to shared your review. We are sorry to hear about your no so fulfilling experience and we are sorry that you did not get a chance to inform us about your experience before departure. Please note that we have shared your review with the team and we will use it a a guide to implement improvement to our services.We do hope we can welcome you back to a memorable stay.Best Wishes,

3 out of 5

Posted by on 25 Jul. 2022

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About the Moon Palace Jamaica – All Inclusive

Location Main Street, Ocho Rios, Saint Ann

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included
  • Kayaking included
  • 24-hour room service
  • Fitness facilities included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Bartending classes/lessons included
  • Access to onsite clubs included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Sailboats not included
  • Onsite entertainment and activities included

Property Features

Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Moon Palace Jamaica – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a sauna. Free self parking and valet parking are available. This 5-star Ocho Rios property is smoke free.

  • 705 guestrooms or units
  • 11 levels
  • 3 buildings
  • 2 swim-up bars
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Ocho Rios property provides complimentary wireless Internet access. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Smart television
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Toothbrush and toothpaste available

Food & Drink

Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

Momo - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Boulangerie - Onsite coffee shop. Open 24 hours. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Moon Palace Jamaica – All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Moon Palace Jamaica – All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation.

  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Moon Palace Jamaica Grande All Inclusive Ocho Rios
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You should know

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.