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"The property was a comfortable size with 3 pools and 4 restaurants. You didnt need reservations for the restaurants, except for hibachi. The rooms w ... " More

By a verified traveller on Sat 29 Feb 2020

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Hotel Description

5-star beachfront property near Mahogany Beach

On the beach

You'll find Mahogany Beach and Dolphin Cove within 3 miles (5 km) of this Ocho Rios property. Dunn's River Falls and Mystic Mountain are also within 3 miles (5 km).

All-inclusive

This smoke-free property features a full-service spa, a nightclub, and 4 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Jetted tubs, free WiFi

The 705 individually furnished guestrooms offer free WiFi and iPod docks. Free minibar items, jetted bathtubs, and 24-hour room service are also available.

Deluxe Resort View, 2 Double Beds- FLEX CANCELLATION,Up to US$1500 Resort Credit

Bed Count 2 Full Beds Maximum Occupancy 2 Max
C$446* Per night/room 16 Jun. - 17 Jun.

Deluxe Room Resort View, PAY FOR ONE ROOM AND GET TWO KIDS EAT & STAY FREE

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Deluxe Ocean View with balcony,PAY FOR ONE ROOM AND GET TWO, KIDS EAT & STAY FREE

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Deluxe Ocean View with balcony- FLEX CANCELLATION, Kids Free.

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Resort Ocean View with King Bed- FLEX CANCELLATION,Up to US$1500 Resort Credit

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Suite- FLEX CANCELLATION,Up to US$1500 Resort Credit

Bed Count 1 King Bed Maximum Occupancy 2 Max

Moon Palace Jamaica – All Inclusive ratings based on 9 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Moon Palace Jamaica – All Inclusive

Everyone (5) Family (2)
5 out of 5

Posted by on 29 May 2019

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Comment from Hotel Management

30 May 2019 by Moon Palace Jamaica

Dear guest, Thank you for your recent 5-star review on Expedia. We appreciate your feedback. We sincerely hope to have the opportunity to serve you again soon. Best regards,

1 out of 5
Except for the Chef(Delano Williams and Angelica) who served us some good food by considering us as humans, all the rest of the check in staff, public relations, vacations planners staff were showing discrimination, in terms of the service provided. Simple example to provide as evidence. Vacation planners asked us to be at the check out counter 8.45 since the bus leaves at 9.00 AM to the airport. However the original time of leaving was 9.15 AM and she did not even consider the fact that we were there wating in the bus for 30 minutes where she could have told us the truth by asking us to be there between 9 to 9.15. Public relations was asked to deliver the birthday cake for my daughter on may 8, but they argued and did not deliver the cake, instead it was delivered on May 9. None of the staff were truthfull and were showing no signs of quality customer service.

Posted by on 11 May 2019

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Comment from Hotel Management

14 May 2019 by Moon Palace Jamaica

Dear Guest, We would like to thank you for choosing Moon Palace Jamaica. We sincerely regret to know that we did not meet your expectations, your satisfaction is our priority. We are continuously improving and we look forward to welcoming you back again soon as we would be grateful if you could give us a second chance to exceed your expectations. Sincerely,

4 out of 5
The property was a comfortable size with 3 pools and 4 restaurants. You didnt need reservations for the restaurants, except for hibachi. The rooms were nice, but the floor tiles were slippery when wet. The bathroom door was louvered, which was not very practical when sharing a room with others. Room service was fast and food was hot. Showers were nice with decent water pressure. The staff was very accommodating. Check in took 3 hours due to a misspelled name, and the check in staff was of no help with this issue.

Posted by , from Gloucester City, NJ on 29 Feb. 2020

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Comment from Hotel Management

29 Feb. 2020 by Moon Palace Jamaica

Dear DLeap, Thank you for sharing your feedback with us. We are delighted that most aspects of our awe-inclusive service had satisfied your expectations and that a wonderful experience was had overall. Your comments of dissatisfaction are however of utmost importance to us hence, we will work assiduously to improve these areas and ultimately eliminate such experience as that of your check-in. Kind regards.

5 out of 5
I like how it had multiple pools and the hospitality was AMAZING!

Posted by on 5 Feb. 2020

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Comment from Hotel Management

5 Feb. 2020 by Moon Palace Jamaica

Dear Guest, Thank you for sharing your immense satisfaction with us. We are elated to have hosted you to an awe-inclusive holiday and hope to welcome you again. Kind regards.

2 out of 5
Overall, food was good. Person who checked us in was indifferent at best. Room had no hot water during entire stay, even after someone came to check the situation. Room was also noisy. We could hear all the noise and chatter from hallway and noise from people in room above us. We will not be returning. Please do not contact me anymore. Take my name off your e-mail and other contact lists. Thank you.

Posted by on 4 Jan. 2020

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Comment from Hotel Management

5 Jan. 2020 by Moon Palace Jamaica

Dear Guest, We are truly saddened to hear of your feedback and extend our sincerest apology for the referred experiences. Kind regards,

5 out of 5
Great food, many amenities on site like the dolphin adventure and scuba/snorkeling. Beautiful property, very nice staff. We will definitely go back.

Posted by on 20 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Manager,

Dear Guest, Our Moon Palace Jamaica Family is ecstatic to have hosted you to a memorable holiday and are truly delighted to know of your appreciation for our luxurious facility and first-class amenities. We rejoice in knowing that the collection of our services met your every expectation and are awaiting the pleasure of serving you to more unforgettable adventures. Kind regards

3 out of 5
It supposed to be a 5 star hotel but it isn’t. The room in building 3 is very small. The bathroom is very tiny. If you are not a member you are screwed. The people in the green shirts are trying to harass you to become a vacation club member. It is like a time-share. Staff is nice. Food is oke. Drinks are good. But running out of red stripe light at the pool area, running out if baileys at the pool bar and running out of vanilla ice cream for couple of days. To me this isn’t a 5 star hotel. Will not go back there

Posted by , from new york on 19 Mar. 2018

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Comment from Hotel Management

22 Mar. 2018 by Christina Mighty

Dear johanna Thank you for sharing your review with us as a reflection of your vacation achieved. We are filled with dismay to learn that a less than favorable getaway was experienced whilst you stayed with us. I assure you that your concerns have been duly noted and we are assiduously working towards addressing them each with specific strategies. All our guests are highly valued by us, hence we deliver nothing less than first-class service to both members and non-members. We would love to be given the opportunity of hosting you to a more spectacular vacation on our beautiful resort than that of your last. Warmest regards, Christina Mighty Manager Moon Palace Jamaica.

4 out of 5

Moon Palace

Overall everything was wonderful. There could have been more authentic Jamaican food choices. Some of the management could be more respectful when dealing with conflicts.

Posted by on 14 Jul. 2017

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Comment from Hotel Management

18 Jul. 2017 by Christina Mighty.

Dear Valued Guest, Your delightful review expressing the magnificent time had throughout our Resort is highly appreciated.We are ecstatic that an overall wonderful experience was captured through you vacation package and would be honored to host you to a more tremendous Jamaican Palace getaway in the future. Warmest regards, Christina Mighty Manager Moon Palace Jamaica

3 out of 5

The Moon Palace Resort/Jamaica, Ocho Rios

Pros: Read the above
Cons: I request that no one in the Hotel try to sale me anything on the first day I arrived. This would stop me from ever returning to such a beautiful plac
Location: ABSOLUTELY WONDERFUL!!!!
1. The Resort Hotel was in the perfect location. 2. However, they were doing construction on the Hotel and the lights flickered on and off in my room. When I requested them to have them fixed. They stated they would send someone to check it out but no one showed up. 3. 98% of the staff was Superior. But I had a Staff member force an offer on myself and my Fiance. He would not listen and he asked some personal questions over and over to my fiance once I left to take care of an errand. This was absolutely awful! I told him we did not want to be bothered but he would not listen. 4. The tours were excellent and we really enjoyed them but when I requested a receipt the receptionist said I did not need one and why I would ask. I like to track everything that is done. 5. When I asked to see the manager, the manger stated that others have used receipts to get extra privileges. I told him I was not anyone and was offended that he would project on me a criminal prospective. 6. HOWEVER, THE JAMAICAN PEOPLE WERE ABSOLUTELY AMAZING! 7.Now, I walked downtown to Ocho Rios. I requested a taxi number just in case I did not want to walk back, the Bellman said he could not provide me this service, for my safety with my Fiance. I was obviously not to happy!

Posted by , from Washington D.C. on 16 Aug. 2015

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About the Moon Palace Jamaica – All Inclusive

Location Main Street, Ocho Rios, Saint Ann

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers included (roundtrip)
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included

Property Features

Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Moon Palace Jamaica – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Free valet parking is available. This 5-star Ocho Rios property is smoke free.

  • 705 guestrooms or units
  • 12 levels
  • 2 buildings
  • 4 dining venues
  • 2 swim-up bars
  • 4 bars or lounges
  • 2 coffee shops
  • 6 conference rooms
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Montego Bay (MBJ-Sir Donald Sangster Intl.) (98.5 km / 61.2 mi)
  • Parking: Free valet parking

Room Amenities

Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

Momo - This restaurant specializes in Japanese cuisine and serves dinner only.

Boulangerie - Onsite coffee shop. Open 24 hours.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 23
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. For more details, please contact the property using the information on the booking confirmation.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

This property doesn't offer after-hours check-in. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays 24 hours

Hotel Names

  • Moon Palace Jamaica Grande All Inclusive Ocho Rios
  • Moon Jamaica Inclusive inclus
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  • Moon Palace Jamaica Grande
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You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Promotions

Complimentary Roundtrip Airport Transfer

Book a stay in any room or rate category and receive complimentary roundtrip airport transportation from Montego Bay Sangster International Airport.

Full details provided by hotel. Guests must contact the hotel directly via email with their flight details at least 2 weeks prior to arrival to arrange pick up; contact information is provided on the booking confirmation email. Transfers are provided on a shared basis. Offer is not valid for upgrades. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions, fees, and blackout dates may apply.

Added Benefits


Book a stay in a "Room, Executive Level (Concierge) Up to 2500 USD Resort Credit" room type and receive accommodations with a french-style balcony; access to the private beach lounge chair area with waiter service; 1 exclusive beach bag per room, per stay; aromatherapy menu; 2 25-minute massages at the beach, spa, or treatment rooms (location may vary); direct dial telephone with exclusive concierge phone service; 24-hour room service from select restaurant to create a special menu; in-room liquor dispenser containing premium, upgraded brands of liquor such as Bombay Sapphire gin, Appleton Estate VX, J&B Whisky, and Absolut Vodka (subject to change); and in-room Lavazza coffeemaker.


Must book a "Room, Executive Level (Concierge) Up to 2500 USD Resort Credit" room type to receive benefits. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.