Moon Palace Jamaica – All Inclusive

5.0 star property
5-star beachfront property near Jamaica Beaches

Choose dates to view prices

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, sun loungers, lifeguards on site
Property video
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Beach/ocean view
On the beach, white sand, sun loungers, beach umbrellas
Exterior detail

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Explore the area

View in a map
Main Street, Ocho Rios, Saint Ann
  • Place, Ocho Rios Craft Market
    ‪4 min walk‬
  • Place, Ocho Rios Clock Tower
    ‪4 min walk‬
  • Place, Turtle Beach
    ‪7 min walk‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪20 min drive‬

Room options

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

8.0 out of 10
Very good
(30 reviews)
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Superior Honeymoon Suite Ocean View - King Size Bed

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Superior Family Partial Ocean View - Kids & Teens Free

7.6 out of 10
Good
(5 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 161 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Ocean View

8.6 out of 10
Excellent
(19 reviews)
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Deluxe Resort View

8.0 out of 10
Very good
(72 reviews)
  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Superior Governor Suite Ocean View - King Size Bed

  • 98 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Superior Walk Out Suite Ocean View - Kids & Teens Free

8.8 out of 10
Excellent
(3 reviews)
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Junior Suite Ocean View - Kids & Teens Free

7.0 out of 10
Good
(7 reviews)
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Resort View with Balcony - Kids & Teens Free

7.2 out of 10
Good
(33 reviews)
  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the area

Ocho Rios

On the beach.Within a 10-minute walk of the property, you'll find Jamaica Beaches and Turtle Beach. Ocho Rios Craft Market and Ocho Rios Clock Tower are also within half a mile (1 km).

What's nearby

  • Ocho Rios Craft Market - 4 min walk - 0.4 km
  • Ocho Rios Clock Tower - 4 min walk - 0.4 km
  • Turtle Beach - 7 min walk - 0.6 km
  • Turtle River Park - 8 min walk - 0.7 km
  • Ocho Rios Fort - 4 min drive - 2.6 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

Restaurants

  • ‪Boulangerie - ‬4 min walk
  • ‪Moon Palace Loud bar - ‬4 min walk
  • ‪Mother`s - ‬4 min walk
  • ‪MOMO @ Moon Palace Jamaica Grande - ‬2 min walk
  • ‪Mongoose Jamaica - ‬1 min walk

About this property

Moon Palace Jamaica – All Inclusive

5-star beachfront property near Jamaica Beaches
Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Moon Palace Jamaica – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a hot tub. Free self parking and valet parking are available.

This 5-star Ocho Rios property is smoke free.

  • 705 guestrooms or units
  • 11 levels
  • 3 buildings
  • 2 swim-up bars
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
Moon Palace Jamaica – All Inclusive offers 705 accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Similar properties

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch smart TV
  • iPod dock

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Moon Palace Jamaica – All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

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Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 963 out of 1859 reviews
Rating 8 - Good. 404 out of 1859 reviews
Rating 6 - Okay. 259 out of 1859 reviews
Rating 4 - Poor. 105 out of 1859 reviews
Rating 2 - Terrible. 128 out of 1859 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Stayed 3 nights in Nov 2025

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful except I didn’t receive my bag
Stayed 4 nights in Sep 2025

4/10 Poor

Emelissa

Travelled with family
Disliked: Staff & service, amenities
This hotel was advertised as a “5-star” resort, but unfortunately, my family and I did not receive service that reflected that rating. We often felt like we were inconveniencing the staff, especially when requesting basic amenities such as having our mini fridge refilled. The level of hospitality we expected simply wasn’t there. Even more concerning, my family and I felt discriminated against during our stay. It was noticeable that the staff treated guests who resembled them more favorably. For instance, my elderly mother politely asked a kitchen staff member a question and was met with a raised voice instead of a respectful response. Many staff members came across as dismissive, and at times, outright rude—ignoring us when we sought assistance. One particularly disappointing moment occurred when we were heading to the pool and approached some seats. A lifeguard saw us and abruptly told us, in a rude tone, that the chair we were going for was hers. It felt unnecessary and unprofessional. This experience was truly disheartening. Like everyone else, we work hard and simply wanted to enjoy our vacation. While I would return to Jamaica, I would not return to this resort.
Stayed 4 nights in Sep 2025

6/10 Okay

Soraya

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The property made several mistakes with dinner reservations twice and did not care in making it right after making us wait for over an hour. Also staff will tell you different things when asked the same questions. Would not recommend this location at all.
Stayed 4 nights in Sep 2025

6/10 Okay

Maythe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach view
Stayed 5 nights in Sep 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much pressure to purchase travel plans, I felt it was more important for them to sell plans than for you to enjoy your vacation. Makes us feel very uncomfortable.
Stayed 3 nights in Sep 2025

10/10 Excellent

Latoya

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall my stay was very relaxing and all the staff were so kind,polite and helpful
Stayed 5 nights in Sep 2025

6/10 Okay

Harikesh

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Overall, we had a average to bad experience during this stay. It seems like such a commercial operation where they are trying to nickel and dime us at every step. When we checked in, they offered us an upgrade to the room for an additional 500$ which we took. They didn' tell us that our original room was ready and this new upgraded room was not and we had to wait for 3 hours with a toddler after traveling for 8 hours, for the room to get ready. At every restaurant the service was so marginal. The servers were literally rolling their eyes for simple requests. They would start off as soon as we sat down, with telling us what was not available in the menu. Which usually would be the most popular/best dish in the menu. SO most of the menu items that were available were like, bagged salad veggies, the frozen to deep fired breaded stuff, fries etc, which we were sick of after day 2. They said we had 750$ of resort credit, but its actually just a way to get you to spend more. You cant actually use that for any of the services until you spend way more than 750$. Even at the gift store, a tote bag is 175$ and you have to pay 15% fee if you use resort credit. Plus the usual marketing strategy of trying to get you to attend a session to sell time shares at promotional breakfast, trying to get you to buy 250$ for future visit at check out. The funniest thing was during checkout they spent 15 mins to figure out if we stole a ceramaic soap dispenser or if there never was one in the room!
Stayed 4 nights in Sep 2025

6/10 Okay

Kathy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ocean view
Stayed 4 nights in Sep 2025

6/10 Okay

Richard Anthony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We paid for the upgrade we received $1,300 for the vip section of the hotel on the first floor beach walk out with patio and hammock.. this room had no air conditioning they worked on it until about 1 am. 1st day wasted on moving from room to room and slept in 82degrees. Second day we finally got moved 3 doors down. The temp was 72 and kept climbing into the day. They worked on it until midnight same guys same issues as the other room. Slept in 82 degrees again. Finally got moved again the 3rd day to a new room 3rd floor lost beach access and hammock… price still the same of course. But we did have air. In these moves we moved ourselves twice and they moved us twice. We had to go to public relations every time they never came to us until Hensley got involved. She was the last person we had to deal with. She communicated well. She verified that the room had air before we were moved there and she had our luggage’s moved. We agreed on free couples massage 50 min and 2 days of the upgrade money back. After all of the moving we were finally able to start our vacation on the 3rd day. They were more concerned with the palace presentation for travel than our comfort. The place was outdated and not worth what we paid. The crowd there is a more party crowd not our vibe we went to relax which is why we paid extra to be on the quiet side of the resort. We will not stay at this facility again.
Stayed 7 nights in Sep 2025

2/10 Terrible

guerline

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
It shouldn't take an hour to check in and then another hour to check out. Although they offered late check out it wasn't available. That seem to be the theme for whole trip. What offered was never available. Restaurants on the property were always booked expected for the buffet. The buffet was probably the best to eat. I was disappointed with this resort and wont return .
Stayed 4 nights in Aug 2025

10/10 Excellent

Rasheem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything. Amazing trip
Stayed 4 nights in Sep 2025

2/10 Terrible

Sashonie

Stayed 3 nights in Aug 2025

8/10 Good

nicole

Travelled with family, Travelled with partner
The properties lovely located in downtown Ocho Rios with used to the ocean and the bay. We were so happy to book with Expedia because we got special service and credits that we used at the spa. You still have to pay a service fee for whatever you use your credit on. The interior of the hotel is great that I do think the exterior needs maintenance and I wouldn’t say it was 5 star more 3.5. The food was great, especially for an all-inclusive especially the Jamaican food.
Stayed 3 nights in Sep 2025

10/10 Excellent

Anna Kaye, QUEENS VILLAGE

Liked: Cleanliness
Stayed 2 nights in Sep 2025

8/10 Good

Leigha Jade

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was so beautiful. The view from the room was amazing and the food was excellent. Looking forward to coming back next year
Stayed 7 nights in Sep 2025

10/10 Excellent

olayinka

Stayed 7 nights in Aug 2025

8/10 Good

Sherda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accommodating and very friendly
Stayed 6 nights in Sep 2025

8/10 Good

Leandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property had a great atmosphere and offered delicious food options. The staff experience varied; some were lovely, while others were somewhat rude. Overall, it was a wonderful experience. However, I had a terrible time at the spa with Chanelle. I paid for a deluxe pedicure, and it was awful. My cousin was getting her pedicure done by Shushana, and I couldn’t help but look over and wish I had gotten her instead. My cousin’s service started after mine, yet she finished before me, while my pedicure was poorly done and felt very lazy. I was quite annoyed. Even Shushana seemed to notice and came over to give me spa slippers after my nails were painted.. I was quite annoyed. However, Big up Sameerah at checking, Euthea at Gondola, Anthony, the guy outside getting the bags. Shushana, who did my cousins' pedi, was so lovely with us. Sundeck indian food was amazing, Gondola was lovely 5 5-star experience. Buffet food is tasty, Jerk hut sooo goood. Music and entertainment were on point. Rooms were small as well as the bathroom, but it was still comfortable. Sherida at the vacation planner room was lovely, everyone else we encountered in there pretty much had dismissive attitudes. The Piano Bar was sooooo good my parents' fave place, and the staff in there was perfect. The coffee shop so convenient and great.
Stayed 5 nights in Sep 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I went to the Moon Palace for 6 days with my family, & I must say the vibes were on point. atmosphere was in the air from the moment we arrived.The staff at the door were wonderful. Sameerah at check-in was so lovely, and then Denise, the manager, came over and greeted us. For me, the place was lovely, rooms were very compact, a bit too small for me as well as the bathrooms, we had Expedia Platinum, not sure exactly what the perks were tbh, but we did get a room upgrade to an ocean view room & some resort credit. I didn't really notice any special treatment, it was pretty much like my other family members who had regular bands. we did get a farewell song sang for us. Now to the staff some persons were very huggish for instance the only nice person in the vacation planning room where you book spas, activities etc was Sherida there was another woman in particular who was so hoggish but i didnt check her name.Euthea at the Gondola, what an amazing server, possibly the most professional staff member I encountered I felt like i was truly in a 5 star restaurant. The food at the Gondola was lovely. Momo was not very tasty, pretty bland. The indian food at the Sundeck was amazing the best on the resort. Jerk hut was lovely the volcano sauce was to die for. There were 2 guys there, 1 who was not very welcoming, & the 1 who was there on Sunday was such a nice guy. Chanelle was the worst I booked a dluxe pedi & it was so lazy & poor. Get Sushana to do your pedi, my cuz had a good 1
Stayed 5 nights in Sep 2025

10/10 Excellent

Tamia Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful and food was amazing ! We didn't need to leave the resort for anything and had a fun fulfilling time. We went on our honeymoon and was greeted with love from the start to the end. We will definitely be back !
Stayed 4 nights in Sep 2025

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the staff customer service was excellent, I got a beach view. The compound was clean. The passage leading up to our room was a little dirty and moult but they were actually doing some fixing. But I love the property
Stayed 3 nights in Sep 2025

10/10 Excellent

Wayne

Stayed 1 night in Sep 2025

10/10 Excellent

Dameon Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2025

6/10 Okay

roxann

Stayed 1 night in Sep 2025