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Moon Palace Jamaica – All Inclusive

5.0 star property
5-star beachfront property near Jamaica Beaches

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Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, sun loungers, lifeguards on site
Property video
On the beach, white sand, sun loungers, beach umbrellas
Superior Governor Suite Ocean View - King Size Bed
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View in a map
Main Street, Ocho Rios, Saint Ann
  • Place, Ocho Rios Craft Market
    ‪4 min walk‬
  • Place, Ocho Rios Clock Tower
    ‪4 min walk‬
  • Place, Turtle Beach
    ‪7 min walk‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪20 min drive‬

Room options

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

8.0 out of 10
Very good
(30 reviews)
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

7.6 out of 10
Good
(5 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 161 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Ocean View

8.6 out of 10
Excellent
(19 reviews)
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View

8.0 out of 10
Very good
(72 reviews)
  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

  • 98 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

8.8 out of 10
Excellent
(3 reviews)
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

7.0 out of 10
Good
(7 reviews)
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

7.2 out of 10
Good
(33 reviews)
  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the area

Ocho Rios

On the beach.Within a 10-minute walk of the property, you'll find Jamaica Beaches and Turtle Beach. Ocho Rios Craft Market and Ocho Rios Clock Tower are also within half a mile (1 km).

What's nearby

  • Ocho Rios Craft Market - 4 min walk - 0.4 km
  • Ocho Rios Clock Tower - 4 min walk - 0.4 km
  • Turtle Beach - 7 min walk - 0.6 km
  • Turtle River Park - 8 min walk - 0.7 km
  • Shaw Park Gardens - 12 min walk - 1.0 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

Restaurants

  • ‪Boulangerie - ‬4 min walk
  • ‪Moon Palace Loud bar - ‬4 min walk
  • ‪Mother`s - ‬4 min walk
  • ‪MOMO @ Moon Palace Jamaica Grande - ‬2 min walk
  • ‪Mongoose Jamaica - ‬1 min walk

About this property

Moon Palace Jamaica – All Inclusive

5-star beachfront property near Jamaica Beaches
Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Moon Palace Jamaica – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a hot tub. Free self parking and valet parking are available.

This 5-star Ocho Rios property is smoke free.

  • 705 guestrooms or units
  • 11 levels
  • 3 buildings
  • 2 swim-up bars
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
Moon Palace Jamaica – All Inclusive offers 705 accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch smart TV
  • iPod dock

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Moon Palace Jamaica – All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Moon Palace Jamaica Grande All Inclusive Ocho Rios
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Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 950 out of 1847 reviews
Rating 8 - Good. 404 out of 1847 reviews
Rating 6 - Okay. 260 out of 1847 reviews
Rating 4 - Poor. 105 out of 1847 reviews
Rating 2 - Terrible. 128 out of 1847 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jody Ann

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel ran out of food could not make reservations for the multiple restaurants on site
Stayed 5 nights in Aug 2025

10/10 Excellent

Blossom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very relaxing

Stayed 5 nights in Sep 2025

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Staff 10/10, Food 10/10, Property 10/10
Stayed 2 nights in Sep 2025

10/10 Excellent

Denecia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was horrible, I could hardly eat anything… besides that customer service was great.. big up Anthony from bus boy at the front he was the sweetest.
Stayed 3 nights in Aug 2025

4/10 Poor

Andrea

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The food is horrible
Stayed 2 nights in Aug 2025

8/10 Good

StaceyAnn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of four had an amazing stay at Moon Palace Jamaica! The resort is perfect for families especially for kids under 15. With so many dining options, there was something for everyone every day. The FlowRider, water slide and splash zone for the babies and toddlers kept the kids entertained everyday. I was able to enjoy service at the spa and it was absolutely amazing, will have to come back just for the spa. What stood out most was the great service especially as an Expedia member—every staff member went above and beyond to make us feel special. We left with wonderful memories and can’t wait to return!
Stayed 3 nights in Aug 2025

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Moon palace was amazing! The ambience was incredible which made my stay even more enjoyable. I will definitely recommend this resort and will look forward to visiting again soon!
Stayed 2 nights in Aug 2025

6/10 Okay

KerryAnn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
There were too many flies. I couldn’t eat my food in peace. Plus I was not allowed to bring my food in my room and room service is only one set food every day finger food. It was very unsanitary eating around so many flies. Also, I hate the fact that I was given only one robe even though there were 3 person in my room and we were charged per person not per room.
Stayed 7 nights in Aug 2025

8/10 Good

Asima

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Aug 2025

10/10 Excellent

Stephne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, check in too long
Stayed 1 night in Sep 2025

10/10 Excellent

Akeem

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful experience
Stayed 2 nights in Sep 2025

10/10 Excellent

Annabel, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Aug 2025

10/10 Excellent

Annabel, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Sep 2025

10/10 Excellent

Mark Anthony, Cordova

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staffing
Stayed 2 nights in Aug 2025

4/10 Poor

gabrielle

Liked: Cleanliness
The airport transfer
Stayed 4 nights in Aug 2025

10/10 Excellent

Milverton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic experience. All the staff were brilliant, very welcoming. The food was great, there was so much to choose from. It was unforgettable for family too. We would love to experience it again.
Stayed 7 nights in Aug 2025

10/10 Excellent

JEFFERSON SANCHEZ

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The attentiveness and cleanliness. I traveled with my family of four, the restaurant had all options for us, service is great and personnel did not pressure too much. There were many things to do locally and different food choices. My room was small and comfy, we normally do not stay too much inside room, but bed was a little uncomfortable for my taste and recommendation to change sheets often as mosquitoes were everywhere! Overall I would come back to this hotel as the pros were over the top!
Stayed 3 nights in Sep 2025

10/10 Excellent

Rashmi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved Moon Palace!! The food was soooo good. The staff was extremely nice. The other guests were nice as well. We loved that everything was right at the resort and we didn't have to wander off. There was always something to do no matter what time of day or night. My only two complaints were the distance from the airport and the fact that the drinks weren't particularly strong (not that I wanted to be drunk but a nice buzz would've sufficed). My family and I will DEFINITELY be back in the near future and I've already recommended the resort to others.
Stayed 4 nights in Aug 2025

10/10 Excellent

Shay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing gym, beautiful beach, pools and property views, best bed I’ve ever slept on in a hotel and the food was a solid 9/10 must visit hotel
Stayed 3 nights in Aug 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice vibe and resort.
Stayed 1 night in Aug 2025

10/10 Excellent

Sharein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Shani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 1 night in Sep 2025

6/10 Okay

Patrice

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, great food and amenities. The service in some instances was poor and they did little to rectify the situation. The attitude was very nonchalant. 2+ hours to receive our luggage from the lobby. In the end we just collected them ourselves so we didnt miss a offsite birthday celebration. 1.5+ hours wait for room service.........and so on. That was the general theme of the stay. The staff seemed overworked and slightly disgruntled at times. So the experience was mixed. The service did not match the asthetic of the place which is unfortunate.
Stayed 4 nights in Aug 2025

10/10 Excellent

Tahira

Stayed 2 nights in Aug 2025

10/10 Excellent

Lazaro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had such a wonderful time, the service was amaizing, the food delicious, the rooms we super clean and spacious The activities at the pool and the water activities were incredible In general everything was great!!!
Stayed 3 nights in Aug 2025