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Recent Old Town Albuquerque hotel reviews by fellow wanderers

Embassy Suites by Hilton Albuquerque

5 out of 5

Posted 7 hours ago

Travelocity Verified Review

"Great staff and a shout out to Scotty from the front desk for his outstanding customer service! We loved our stay and appreciate the room and accommodations too. We enjoyed the breakfast the next morning. The room was exceptional! We liked the Tipping QR code option but wish it was easier to identify staff to properly tip those that directly helped us. We loved the location of the hotel and the view too. Check out was simple too. We thank the dining room team of Michael and Stephen for their great support of meal selection and options and their extremely kind professionalism in regards to making sure we had all we needed in our evening meal!"

A verified traveller stayed at Embassy Suites by Hilton Albuquerque

Hyatt Place Albuquerque Airport

2 out of 5

Posted 10 hours ago

Travelocity Verified Review

"I pains me to write this review as I a loyal Hyatt customer. I will make this quick and too the point. The room and the whole property is in need a a complete renovation. Never have I stayed at a Hyatt property with this being Hyatt Place Albuquerque Airport and it be so terrible. Ill start by the state of the building from outside it looks ok not too bad but once you walk in you notice its quite dated. While I was there there was only one elevator (there is generally 2) in operation which made it extra annoying to have to wait 5-10 each time you needed to do anything downstairs we were on the 3rd floor. The second day we were over waiting so began just taking the stairs. Next the room itself rm: 318 was not habitable in my opinion. Once you enter the overwhelming smell of musty carpet was almost too much to bear, next was the cleanliness of the room itself. By the looks of it, cleaning had taken place inna quite haphazardly manner. Meaning seeing piles of crumbs like material in ever corner. That being said once we had been there for about 45 min I was sitting at the desk and my companion on the sofa and I see 3 middle size ROACHES run passed the back of the sofa around the nape of his neck. That was all it took for me to start checking the beds for bedbugs. When I pulled up the sheets and mattress cover I couldn't say definitely what they/it was bc I didnt have my glasses but bedbugs or not the mattress had "debris" in every diamond tuck indention. It looked like bugs!"

A verified traveller stayed at Hyatt Place Albuquerque Airport