6/10 Okay
Verified traveller
Travelled with family
13 Dec 2023
Liked: Room comfort
The location and grounds of the property were fantastic. The accommodation itself was fine, although it felt like it could use some TLC - dirty pool, broken outdoor lighting, damaged outdoor furniture.
Our interactions with the property managers were disappointing. The check-in was not ideal, with the beds not properly set up as requested and the agent seemingly more interested in selling add-on tours (although they did correct the mistake quite quickly). Questions over WhatsApp were either not answered or not answered very helpfully. And, the check out was unpleasant with the agent hovering over us to take the keys as we tried to organise our children of 4 and 6 out the door.
We also found it a bit off-putting that the cleaner also regularly crossed our patio past glass-doors in the kirchen to access a cupboard for products when cleaning other rooms on the property.
Verified traveller
Stayed 6 nights in Oct 2023