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"Didn't like the 10 minute wait for a staff personal to check us in or even greet us. Liked the remodel that had been done. Entry foyer was very nice ... " More

By a verified traveller on Sun 14 Jul 2019

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Hotel Description

Enjoy free breakfast at this 3-star Pembroke hotel

In Pembroke

At this Pembroke hotel, you'll be within half a mile (1 km) of Pembroke Welcome Centre and 3 miles (5 km) of Festival Hall Centre for the Arts. Pembroke Hydro Museum and Pembroke City Hall are also within 3 miles (5 km).

Renovated in 2017

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the health club and free perks like full breakfast and free self parking.

Free Internet, flat-screen TVs

The soundproofed guestrooms offer free WiFi, free wired Internet, and free local calls. Flat-screen TVs come with cable channels, and other amenities include refrigerators and microwaves.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
C$149* Per night/room 18 Aug. - 19 Aug.

Standard Room, 1 King Bed, Non Smoking, Poolside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed, Non Smoking, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 1 King Bed, Jetted Tub, Poolside

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Pembroke Inn & Conference Centre ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Pembroke Inn & Conference Centre

Everyone (1) Couples (1)
3 out of 5
Didn't like the 10 minute wait for a staff personal to check us in or even greet us. Liked the remodel that had been done. Entry foyer was very nice. The back door was not secure, you didn't need a card to gain entry, and when it closed it banged loud which kept waking me up through out the night and early morning. Cleaning staff were very friendly and hard working.

Posted by on 14 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Brandy

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you, Brandy Brown, Guest Services Manager

4 out of 5

Posted by on 30 Jun. 2019

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Comment from Hotel Management

11 Jul. 2019 by Brandy

Thank you for the review, We do hope to see you again! Thank you, Brandy Brown, Guest Services Manager

About the Best Western Pembroke Inn & Conference Centre

Location 1 International Drive, Pembroke, ON K8A 6W5

Property Features

Best Western Pembroke Inn & Conference Centre offers its guests an indoor pool, a children's pool, a health club, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 10821 square feet (1005 square meters) and includes a conference center. A sauna, a terrace, and tour/ticket assistance are also featured at the business-friendly Best Western Pembroke Inn & Conference Centre. Free self parking is available. A complete renovation of Best Western Pembroke Inn & Conference Centre was completed in September 2017. This 3-star Pembroke hotel is smoke free.

  • 1 building
  • 88 guestrooms or units
  • 3 levels
  • 10821 sq ft of conference space
  • 1005 sq m of conference space
  • Built in 1989
  • Full breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Macdonald-Cartier Intl. Airport (YOW) (146.5 km / 91.1 mi)
  • Parking: Free self parking

Room Amenities

Best Western Pembroke Inn & Conference Centre offers 88 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. This Pembroke hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast on weekdays from 6:30 AM to 11 AM and on weekends from 7 AM to 11 AM.

Westwinds Restaurant - This family restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

It is property policy that all guests must wear a face mask within public areas of the property.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 30 per pet, per stay
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean - Best Western
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Pembroke
  • Best Western Pembroke Inn
  • Pembroke Best Western
  • Pembroke Inn
  • BEST WESTERN Pembroke Inn & Conference Centre Ontario
  • Pembroke & Conference Pembroke
  • Best Western Pembroke Inn & Conference Centre Hotel
  • Best Western Pembroke Inn & Conference Centre Pembroke
  • Best Western Pembroke Inn & Conference Centre Hotel Pembroke

You should know

  • Pool access available from 10 AM to 8 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.