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"WONDERFUL PILLOWS ON THE BED FOR SLEEPING OUR ROOM DID REQUIRE A NEW MATTRESS, VERY SQUEEKY EVEN UST TO TURN OVER " More

By a verified traveller on Sun 17 Nov 2019

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Hotel Description

Family-friendly stay with free WiFi in Pembroke

On river

You'll be within half a mile (1 km) of Champlain Trail Museum and Pioneer Village and 2 miles (3 km) of Pembroke City Hall with a stay here. Pembroke Hydro Museum and Algonquin College Pembroke Campus are also within 2 miles (3 km).

Family-friendly fun

This hotel doesn't skimp on freebies - guests receive free full breakfast, free WiFi, and free self parking. Families will appreciate the playground and picnic area. Business travelers can take advantage of the 24-hour business center.

Free Internet, comfy beds

The 61 individually decorated guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Other amenities include sofa beds, refrigerators, and flat-screen TVs with cable channels.

Comfort Care, Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
C$90* Per night/room 12 Jul. - 13 Jul.

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 2 Double Beds, Non Smoking, Ground Floor

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Comfort Care, Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Comfort Inn Pembroke ratings based on 7 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Inn Pembroke

Couples (1) Family (5)
5 out of 5
WONDERFUL PILLOWS ON THE BED FOR SLEEPING OUR ROOM DID REQUIRE A NEW MATTRESS, VERY SQUEEKY EVEN UST TO TURN OVER

Posted by on 17 Nov. 2019

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3 out of 5
Liked parking beside room and patio door to bring in luggage. Didn’t like that the bathroom sink was slow to drain, and there was a mildly unpleasant odour.

Posted by on 11 Jul. 2019

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4 out of 5
Good value we had a great stay Rooms clean staff helpful

Posted by on 9 Mar. 2019

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5 out of 5

I was very impressed with all aspects of service at this hotel

Pros: Close restaurants, Free Internet, Quiet
I will defintiely return to this hotel again. I usually stay at another hotel in the area - have always gone to the same place. However the price and amenities/service at this other hotel finally forced me to try another chain. I will be back. Congratulations to this hotel manager for all of her work on providing all round excellent value for my money!

Posted by , from Near Brockville, ON on 20 Dec. 2011

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3 out of 5
did not charge what was advertised . overcharged by 30 dollars

Posted by on 11 May 2019

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2 out of 5

Very disappointing

The hotel is old-looking, very stinky of cigarette smoke and the rooms leave much to be desired. For example, the television sets are tiny and old. It is not worth the $ we paid nightly; an hotel across the street is clean, smells nice, has large flat screen TVs and modern in design for $ every night

Posted by on 10 Mar. 2010

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5 out of 5

Best Service I Have Received to Date!!!

After pulling into Comfort Inn Pembroke and passing the absolutely beautiful gardens with exceptional iron works, I knew this was not going to be my average hotel experience. The entrance into the lobby was as welcoming as walking through my own families front door. I was greeted warmly be two very professional and well dressed individuals. I began to give my confirmation number when the young man asked for my last name. But I am not a number I thought. ha Anyways I was persuaded into an upgrade in the second floor with what I now know as the Historic Ottawa River. I wish i could sleep and rise to such a gorgeous view to say the least. I not only felt relaxed and rested but rejuvenated by next morning. I went to the back grounds and enjoyed a coffee while overlooking the river. An hour later my wife and I played some horse shoes. We noticed the housekeeping staff was very friendly and said hello and ask how my day was as i passed in the hallway. I was traveling to Ottawa and on the day of departure I was asked if i needed future reservations made..wow..I thought they care even after i am leaving. I did and not but 5 minutes goes by and I have a new confirmation number in my hand but in a envelope that said thank you for staying with us Mr.X and have a great weekend. No for what shows here as a two star hotel I would say is a major understatement. I received 5 star service from every employee. I would have no doubt in stating it to be not only the cleanest Comfort Inn but the cleanest hotel I've ever stayed at. Thanks

Posted by on 28 Dec. 2008

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is served daily. The family-friendly Comfort Inn Pembroke also features barbecue grills, a garden, and a picnic area. Free self parking is available. This Pembroke hotel is smoke free.

  • 1 building
  • 61 guestrooms or units
  • 2 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Playground on site
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Macdonald-Cartier Intl. Airport (YOW) (146.7 km / 91.2 mi)
  • Parking: Free self parking

Room Amenities

Comfort Inn Pembroke offers 61 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. These individually decorated accommodations include sofa beds. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Pembroke hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 15.00 per accommodation, per night
  • Only dogs and cats are allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 15.00 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Hotel Pembroke
  • Comfort Inn Pembroke
  • Pembroke Comfort Inn
  • Comfort Hotel Pembroke
  • Comfort Inn Pembroke, Ontario
  • Comfort Inn Pembroke Hotel
  • Comfort Inn Pembroke Hotel
  • Comfort Inn Pembroke Pembroke
  • Comfort Inn Pembroke Hotel Pembroke

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.