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4.0 out of 5

"In the age of COVID this wasn’t my favorite stay. Although there were signs indicating that masks were needed it seemed like no one was actually enfor ... " More

By a verified traveller on Sun 02 Aug 2020

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Hotel Description

4-star hotel near Ben Franklin National Memorial

City center stay

Within a 15-minute walk of this Center City hotel, you'll find Ben Franklin National Memorial and Reading Terminal Market. Philadelphia Museum of Art and University of Pennsylvania are also within 2 miles (3 km).

Renovated in 2020

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 22 conference rooms, business center, and valet parking. WiFi in public areas is free.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 756 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Room service, in-room massages, and hair dryers are also available.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$141* Per night/room 1 Nov. - 2 Nov.

Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Philadelphia Downtown ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Philadelphia Downtown

Everyone (1) Couples (1) Family (1)
5 out of 5

Posted by on 22 Aug. 2020

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Comment from Hotel Management

24 Aug. 2020 by Customer Service

Thank you for this perfect rating! We hope to see you again sometime soon!

3 out of 5
In the age of COVID this wasn’t my favorite stay. Although there were signs indicating that masks were needed it seemed like no one was actually enforcing this rule with guests. Our room was also very very smoky even though we booked a non smoking room. Won’t be coming back until the pandemic is over.

Posted by , from NYC on 2 Aug. 2020

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Comment from Hotel Management

5 Aug. 2020 by Customer Service

We appreciate the feedback, Sara. We deeply regret the challenges you had during your time with us. The security and safety of our guests is of the utmost importance so we're disheartened that you had such problems. We hold ourselves to a much higher standard of service so we'll be sure to address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

About the Sheraton Philadelphia Downtown

Location 201 North 17th Street, Philadelphia, PA 19103

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. Event space at this hotel measures 69130 square feet (6422 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton Philadelphia Downtown. Parking is available for a fee. A complete renovation of Sheraton Philadelphia Downtown was completed in February 2020. This 4-star Philadelphia hotel is smoke free.

  • 756 guestrooms or units
  • 26 levels
  • 69130 sq ft of conference space
  • 6422 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Philadelphia Intl. Airport (PHL) (17.1 km / 10.6 mi)
  • Train station: Philadelphia, PA (ZFV-30th Street Rail Station) (1.9 km / 1.2 mi)
  • Metro station: Race Vine Station (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sheraton Philadelphia Downtown offers 756 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Massage in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.

Terrace Cafe - This restaurant serves breakfast and lunch. A children's menu is available.

Local - This restaurant serves breakfast, lunch, and dinner. Reservations are required. Open daily.

Lobby Lounge & Restaurant - This restaurant serves breakfast, lunch, and dinner. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines and the SafeStay (AHLA - USA) sanitization guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Mobile key entry is not available
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 19.95 per person (approximately)
  • Valet parking fee: USD 54.00 per day (in/out privileges)
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • 201 Hotel
  • 201
  • Sheraton Philadelphia Downtown Hotel
  • Philadelphia 201
  • Philadelphia 201 Hotel
  • Sheraton Philadelphia Downtown Hotel
  • Sheraton Philadelphia Downtown Philadelphia
  • Sheraton Philadelphia Downtown Hotel Philadelphia

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.