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Your stay at this South Mountain hotel places you within 3 miles (5 km) of Arizona State University and Diablo Stadium. Arboretum at Arizona State University and Mill Ave are also within 3 miles (5 km).
Free perks
This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the spa tub and free perks like continental breakfast and free self parking.
GreenTree Inn & Suites Phoenix Sky Harbor ratings based on 24 Verified Reviews
Review Summary
3.2
out of 5
3.5 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for GreenTree Inn & Suites Phoenix Sky Harbor
Everyone (9)Couples (5)Family (5)
3 out of 5
Rooms are decent but property is unkept. Shower didnt work well.
Posted by Samantha on 18 Mar. 2024
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Comment from Hotel Management
18 Mar. 2024
by FOM
Hello Samantha, thank you for taking the time to leave this review. We are always striving to improve ourselves, and your feedback is invaluable in that regard. We have heard your comments and will take steps to make a better experience for our future guests. Thank you againJon KreitlerFront Office ManagerGreen Tree Inn and Suites
4 out of 5
Convenient to Diablo stadium
Posted by Delanie on 3 Mar. 2024
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Comment from Hotel Management
5 Mar. 2024
by FOM
Thank you for this feedback, we do hope you will stay with us next time you are in town. Go Angels!Jon KreitlerFront Office ManagerGreen Tree Inn and Suites
2 out of 5
The hotel is dated, but you can tell they are in the process of painting and giving it a little facelift. My biggest complaint was the lack of a shuttle. I booked this hotel for two reasons, I needed someplace to sleep my family of six for a short overnight layover so I wanted hotel transport. Our flight was delayed so we didn’t get to Phoenix until 1:00 am. We went straight to the taxi stand like we were directed. We called the hotel and the taxi company and they kept saying someone was coming when in fact no one was coming. We finally got an Uber at 3:00 am. It was not convenient or worth the money I paid. I won’t stay here again.
Posted by Jill on 14 Feb. 2024
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Comment from Hotel Management
14 Mar. 2024
by FOM
Thank you Jill for taking the time to post this review, we are always striving to improve ourselves and feedback like this is invaluable in that regard. I was not aware of the issue with our cab service. I will look into this to see where the miscommunication was. we feel that is a great way for us to seperate ourselves from other hotels and we do truly regret that you did not get to take full advantage.
2 out of 5
Check in was 3 p.m. I arrived at 2:30. They would not let anyone start the check in process, and there were already several people waiting. I don't know why, even if the rooms were not ready yet, they didn't check people in and tell them they had to wait until 3 to go to the rooms, to avoid a line. I decided to go return my rental car first, since I thought when I got back there would be no line. I returned at 3:40, there was a line to check in. There were two people at the desk, very slow, and only one credit card terminal for them to share. Finally checked in after a wait of about 30 minutes. The safety bolt on the door was broken. I called to see if there was a computer where I could print my boarding pass. The person who answered the phone said she wasn't sure because she only started working a fews days earlier.
Posted by Rochelle on 5 Feb. 2024
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Comment from Hotel Management
10 Feb. 2024
by Nikki
I am sorry about the experience you had while staying with us. We do provide early check in depending on availability. Thank you for bringing this to our attention. I will make sure we are all on the same page regarding check in times and procedures. Once again i apologize and hope you give us another try in the future
2 out of 5
I enjoyed the mini fridge & microwave oven. I did not like the heating unit or lack of. The unit in my room never warmed up.
Posted by Michael on 20 Nov. 2023
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Comment from Hotel Management
25 Nov. 2023
by FRONT DESK ASSOCIATE
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly to discuss your experience in more detail
3 out of 5
The pics make it look way nicer than it is. It’s pretty run down. Barely a notch over a motel 6.
Posted by Rachel on 4 Oct. 2023
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Comment from Hotel Management
9 Oct. 2023
by General Manager
Thank you for taking the time to leave us a review, we appreciate the feedback. I am sorry to hear that we did not exceed your expectations, we are working diligently to improve. Thank you, Jordan StonecipherGeneral Manager
4 out of 5
Posted by Lisa Ann on 8 Sep. 2023
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Comment from Hotel Management
2 Oct. 2023
by General Manager
Thank you for taking the time to leave us a review, we appreciate the feedback! Thank you, Jordan StonecipherGeneral Manager
2 out of 5
Our tv didn't work on Saturday morning. It was apparently fixed durning the day while we were out, but we got in late Saturday evening and left very very early for our flight out of Phoenix on Sunday, so Saturday morning would have been our only opportunity to watch it. The ceiling above the bathtub was wet and stained when we arrived and was actively dripping by early Sunday morning. Overall a very rundown property, needing attention and repair.
Posted by Julia on 23 May 2023
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Comment from Hotel Management
24 May 2023
by FRONT DESK ASSOCIATE
Thank you for offering up this feedback, we’re always looking to improve, so if you were willing to share more about your experience
1 out of 5
We dropped our car off at the hotel before a flight, and it was very easy to arrange that with them and get transportation to the airport. On our return, which is when we were staying at the hotel, we were told to call the hotel to get transportation from the airport to the hotel. We were placed on hold for 22 minutes. After that I thought our call might have been lost so I called back and the lady was very rude, placed me on hold again and slammed down the phone mid-sentence. After another 13 minutes on hold she was very short with me but got me transportation to the hotel. Once there, we waited about 10 minutes to be helped and were then given a room. When we got into the room, the water was running in the bathtub and was not able to be turned off and the bathroom was a mess from this. We went back downstairs (this is now almost midnight and we started trying to get transportation to the hotel at 9:45 PM) and the other person at the desk said we never should have been given that room. They then panicked because there were no other rooms available that night. The two of them discussed options and they thought there might be one room but it might not be cleaned so one of them went to check. About 8 minutes later she came back down and told us the room was fine. When we got into it, the first thing we saw was a dirty hand towel on the floor. The room was not clean and the bathroom had hair in the sink, globs of something in the shower, a dirty floor, etc with towels not availa
Posted by Jody on 19 Mar. 2023
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Comment from Hotel Management
20 Mar. 2023
by GTI
Hello Jody, I am sorry that it was not a positive one, and I sincerely apologize on any negative feelings you may have experienced. It is never our intention to make anyone feel this way, so please know that we take your feedback very seriously and will be looking into what happened during your visit with us.
5 out of 5
Posted by Peter on 18 Mar. 2023
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Comment from Hotel Management
22 Apr. 2023
by GTI
Thank you for your review!!
About the GreenTree Inn & Suites Phoenix Sky Harbor
GreenTree Inn & Suites Phoenix Sky Harbor offers its guests an outdoor pool, a spa tub, and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Event space at this hotel measures 3498 square feet (325 square meters) and includes a conference center. A library, a vending machine, and multilingual staff are also featured at the business-friendly GreenTree Inn & Suites Phoenix Sky Harbor. A roundtrip airport shuttle is free (available on request). Free self parking is available. This 3-star Phoenix hotel is smoke free.
1 building
106 guestrooms or units
4 levels
Meeting rooms
3498 sq ft of conference space
325 sq m of conference space
Continental breakfast (free)
Deli
Poolside lounge chairs
Conference center
Business facilities
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Concierge
Library
Outdoor picnic space
Television in lobby
ATM
Elevator
No smoking on site
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Snack bar/deli
Laundry facilities
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
, Wireless internet access
, High-speed internet access
, Internet access (complimentary)
Available in some public areas:
Free WiFi
, Internet access - wireless
, Internet access in public areas - high speed
Parking
Free self parking
Transport
Property shuttles: Free airport shuttle
Parking: Free self parking
Room Amenities
GreenTree Inn & Suites Phoenix Sky Harbor offers 106 accommodations with coffee/tea makers and hair dryers. 40-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
In-room dining (limited hours)
Flat-screen television
Cable channels
Premium channels
Refrigerator
Microwave
Coffee maker
Shower and tub combination
Housekeeping (on request)
Local calls (free)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Change of towels (on request)
Change of bedsheets (on request)
Food & Drink
Guests are served free continental breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.
Nearby Activities
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 21
Check-in time ends at anytime
Special check-in instructions:
This property offers transfers from the airport. To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
GreenTree Inn & Suites Phoenix Sky Harbor offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 17 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.
No rollaway/extra beds available
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Car not required
Children stay free 17
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
No gap period between guest stays
Property confirms they are implementing guest safety measures
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 100 per accommodation, per stay
Destination fee: USD 5 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
Hotel Names
Country Inn Phoenix Airport South
Country Phoenix Airport South
GreenTree Inn Phoenix
GreenTree Phoenix
Hampton Inn & Suites Phoenix Airport South Hotel Phoenix
Hampton Inn And Suites Phoenix Airport South
GreenTree Inn Suites
GreenTree Inn Suites Phoenix Sky Harbor
GreenTree Inn & Suites Phoenix Sky Harbor Hotel
GreenTree Inn & Suites Phoenix Sky Harbor Phoenix
GreenTree Inn & Suites Phoenix Sky Harbor Hotel Phoenix
You should know
Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
