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Bangtao Tropical Residence Resort & Spa

4.0 star property
Family-friendly 4-star hotel near Bang Tao Beach

Choose dates to view prices

Photo gallery for Bangtao Tropical Residence Resort & Spa

Outdoor pool, pool umbrellas
2 Bedroom Superior Jacuzzi Suite | In-room dining
2 Bedroom Penthouse Pool Suite
A modern kitchen with white cabinetry, stainless steel appliances, and a tiled floor.
A bedroom with a bed, a TV, a desk, and a window with curtains.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
110/111 Moo 3 Srisoontorn Road, Surin Soi 8, Choeng Thale, Phuket, 83110
  • Place, Bang Tao Beach
    ‪9 min walk‬
  • Place, Surin Beach
    ‪12 min walk‬
  • Place, Pansea Beach
    ‪14 min walk‬
  • Airport, Phuket (HKT-Phuket Intl.)
    ‪31 min drive‬

Room options

View all photos for 1 Bedroom Deluxe Suite

1 Bedroom Deluxe Suite

1 Bedroom Deluxe Suite

  • Mountain view
  • 76 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 2 Bedroom Jacuzzi Suite

32-inch LCD TV with cable channels, TV

2 Bedroom Jacuzzi Suite

8.0 out of 10
Very good
(1 review)
  • 161 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

View all photos for 2 Bedroom Penthouse Pool Suite

Premium bedding, pillowtop beds, minibar, in-room safe

2 Bedroom Penthouse Pool Suite

  • Sea view
  • 166 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

View all photos for 3 Bedroom Pool Villa

3 Bedroom Pool Villa

3 Bedroom Pool Villa

  • Garden view
  • 800 sq m
  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds
  • Free WiFi

View all photos for 2 Bedroom Superior Jacuzzi Suite

32-inch LCD TV with cable channels, TV

2 Bedroom Superior Jacuzzi Suite

  • Garden view
  • 170 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

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Beach nearby, beach towels

OUTRIGGER Surin Beach Resort

Choeng Thale
  • Pool
  • Spa
  • Restaurant
  • Air conditioning
8.6 out of 10, Excellent, 326 reviews
The price is CA $64
CA $76 total
includes taxes & fees
Jun 25 - Jun 26
OUTRIGGER Surin Beach Resort

About the area

Choeng Thale

Close to the beach.With a stay at this well-placed hotel, you'll be half a mile (1 km) from Bang Tao Beach and within 3 miles (5 km) of Kamala Beach. Also, The Plaza Surin is within half a mile (1 km) and Pansea Beach is within 2 miles (3 km).

What's nearby

  • Bang Tao Beach - 9 min walk - 0.8 km
  • The Plaza Surin - 10 min walk - 0.9 km
  • Surin Beach - 12 min walk - 1.1 km
  • Pansea Beach - 14 min walk - 1.2 km
  • Kamala Beach - 6 min drive - 4.6 km

Getting around

  • Phuket Intl. Airport (HKT) - 35 min drive

Restaurants

  • ‪Carpe Diem - ‬10 min walk
  • ‪Grind House Cafe Phuket - ‬8 min walk
  • ‪Mida Grande Resort Restorant Phuket - ‬17 min walk
  • ‪Tom-Zab - ‬10 min walk
  • ‪Pool Bar - ‬11 min walk

About this property

Bangtao Tropical Residence Resort & Spa

Family-friendly 4-star hotel near Bang Tao Beach
Bangtao Tropical Residence Resort & Spa offers its guests a full-service spa, an outdoor pool, and a sauna. Public spaces have free WiFi. Business amenities include a business center, a meeting room, and limo/town car service. Event space at this hotel measures 22 square feet (2 square meters) and includes conference space. A free area shuttle within 1.00 km is available. A children's pool, a fitness center, and spa services are also featured at the family-friendly Bangtao Tropical Residence Resort & Spa. Free self parking is available.

This 4-star Choeng Thale hotel is smoke free.

  • 55 guestrooms or units
  • 4 levels
  • 2 buildings
  • 22 sq ft of conference space
  • 2 sq m of conference space
  • Built in 2010
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
Bangtao Tropical Residence Resort & Spa offers 55 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies. These individually furnished accommodations have separate dining areas and include desks. Pillowtop beds feature premium bedding. A pillow menu is available. Full-sized refrigerators/freezers and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include complimentary bottled water and ceiling fans. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

Outdoor pool, pool umbrellas, sun loungers
The Park Surin by RESAVA
Choeng Thale
  • Pool
  • Kitchen
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, 27 reviews
The price is CA $101
CA $177 total
includes taxes & fees
Jul 2 - Jul 3
The Park Surin by RESAVA

Property amenities

Family friendly

  • Children's pool
  • Free area shuttle
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 1 km
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Things to do

  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Minibar
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Living room
  • Mobile key entry
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1200.0 per night.
  • Free cribs (infant beds)!

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash Breakage deposit: THB 5000.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: THB 1200 per vehicle (one way)
  • Rollaway bed fee: THB 1200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Bangtao Residence
Bangtao Tropical
Bangtao Tropical Residence
Bangtao Tropical Residence Resort
Bangtao Tropical Residence Resort Thalang
Bangtao Tropical Residence Thalang
Bangtao Tropical Residence Resort Choeng Thale
Bangtao Tropical Residence Choeng Thale
Bangtao Tropical & Spa
Bangtao Tropical Residence Resort Spa
Bangtao Tropical Residence Resort & Spa Hotel
Bangtao Tropical Residence Resort & Spa Choeng Thale
Bangtao Tropical Residence Resort & Spa Hotel Choeng Thale

Frequently asked questions

How close is Bangtao Tropical Residence Resort & Spa to the airport?

Bangtao Tropical Residence Resort & Spa is 12.3 mi (35-min drive) away from the Phuket Intl. Airport (HKT) airport, the closest popular airport to the property.

How much does it cost to stay at Bangtao Tropical Residence Resort & Spa?

As of Jun 24, 2026, prices found for a 1-night stay for 2 adults at Bangtao Tropical Residence Resort & Spa on Jun 29, 2026 start from CA $75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Bangtao Tropical Residence Resort & Spa have an airport shuttle?

Bangtao Tropical Residence Resort & Spa offers an airport shuttle 24 hours a day, on request, for a charge of THB 1200 per vehicle, one way.

How close is Bangtao Tropical Residence Resort & Spa to the beach?

This hotel is a short 10-minute walk from Bang Tao Beach and 14-minute walk from Pansea Beach. Don't forget your sunscreen!

Does Bangtao Tropical Residence Resort & Spa offer free breakfast?

Bangtao Tropical Residence Resort & Spa does not offer free breakfast.

Is there a casino at Bangtao Tropical Residence Resort & Spa?

No, there is no casino at this hotel.

What time is check-in at Bangtao Tropical Residence Resort & Spa?

Check-in start time: 2 PM; Check-in end time: midnight.

Is there free parking at Bangtao Tropical Residence Resort & Spa?

This hotel offers free self parking.

Does Bangtao Tropical Residence Resort & Spa have a pool?

Bangtao Tropical Residence Resort & Spa features an outdoor pool and a children's pool.

Does Bangtao Tropical Residence Resort & Spa have a spa?

This hotel has a spa, which features aromatherapy, facials, and massages.

How close is Bangtao Tropical Residence Resort & Spa to downtown Choeng Thale?

Bangtao Tropical Residence Resort & Spa is 2.5 mi away from Choeng Thale.

Bangtao Tropical Residence Resort & Spa Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 23 out of 78 reviews
Rating 8 - Good. 30 out of 78 reviews
Rating 6 - Okay. 11 out of 78 reviews
Rating 4 - Poor. 6 out of 78 reviews
Rating 2 - Terrible. 8 out of 78 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Kay Ann

Love this
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

kaloyan Dimitrov

Liked: Amenities, property conditions & facilities
Staff was ok room was huge and nice -few issues with cleaning and Wi-Fi
Stayed 13 nights in Feb 2026
Verified

10/10 Excellent

Kay Ann

Liked: Cleanliness, amenities, property conditions & facilities
Best place to stay in Surin Beach; warm, welcoming and friendly staff, who is always available to make your stay enjoyable. The rooms are space and clean; and have just about everything you could need to be comfortable. The beach, shops and restaurants are within a short walking distance. The location is also close by to most beach clubs for entertainment. Lots of options of local things to do and “tourist activities” close by. Great for families especially. Highly recommend this hotel if you visit.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Kay Ann

Liked: Cleanliness, amenities, property conditions & facilities
What stood out most was the location. Just a short walk to the beach, yet tucked away enough to feel private. The property feels thoughtfully maintained, and the atmosphere is unpretentious and welcoming. The staff were consistently kind and helpful, offering suggestions when asked and giving space when not. It’s the kind of place that makes settling in feel natural rather than rushed.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Kay Ann

Liked: Cleanliness, property conditions & facilities
This hotel feels genuinely well run. From the moment I arrived, there was a sense of order and care that made the stay easy. The environment is quiet and secure, which allowed me to fully relax without feeling on edge or distracted. The room was spacious, spotless, and clearly cleaned with attention rather than routine. What truly set this place apart was the staff, consistently thoughtful, responsive, and proactive without being intrusive. By the end of my stay, it felt less like a temporary stop and more like a place I could settle into.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Robin

Staff was friendly and tried their best. Place was rundown, internet was poor, didn’t clean rooms. Their advertisement of food and gym was not accurate.
Stayed 5 nights in Dec 2025
Verified

2/10 Terrible

Andre

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms ac broke, the bathrooms were dirty, the toilets look old and worn out. Couldn’t even use main room it was so hot. WiFi was terrible it went out every 30min. The property looked abandoned, when we arrived there wasn’t a single light on at the property at night. The lights flicker all night on and off. It’s off a peaceful away from the busy streets but a little hard to get in and out off daily you have to take a grab or have a car. It’s not close enough to walk to anything
Stayed 4 nights in Mar 2026
Verified

2/10 Terrible

Eugene

Disliked: Cleanliness, staff & service, amenities
The pictures were along time in the past, we booked for 6 nights and only stayed 3, because we payed in advance we were not entertainment at the property with a refund,as this was a once in a lifetime holiday for our 40th wedding anniversary it was so disappointing, Our room was on the second floor 10 to 12 feet away from the boundary overlooking a building site doing groundwork, there were other smaller things wrong that made our stay not worth staying for the duration. The noise from early morning to cement trucks late in the evening. Twice we were told to talk to the manager, conveniently he could not be found and the second time he was in a meeting. In general this is one of the worst places i have ever stayed and would advise you not to spend your money on this hotel.
Stayed 6 nights in Feb 2026
Verified

2/10 Terrible

Roseann

Disliked: Cleanliness, amenities
The service at this hotel was disappointing. Our room was not ready at check-in, and when we finally received it, it was still dirty. There was trash left in the cabinets, baby handprints smeared on the windows and mirrors, trash in the shower, and the bathtub was filled with standing water. After reporting these issues, housekeeping came and addressed some, but not all, of the problems. During our five-day stay, we were not provided with daily housekeeping service. When we requested clean towels, they were not available. Overall, the cleanliness and level of service did not meet expectations.
Stayed 5 nights in Jan 2026
Verified

2/10 Terrible

Dale Wayne

Disliked: Amenities, property conditions & facilities
Im sure that at 1 time, this was a beauty of a hotel. Not anymore. The supposed king mattress was nothing more than a worn out coil apring mattress that left circles on my back and hips. Air conditioning and electricity only works while you are in the room, you have to insert a key card into slot on the wall. This card is attached to room key and cannot be seperated, so when you leave room you turn off electric and air conditioning. Try spending 6 hours on the beach in 90 deg weather and coming back to a HOT hotel room. No staff in restaurant or bar, it appears meals may be ordered from a 2nd location. No hot water first day Furniture was all laminate and peeling off. Staff says beach 300meters from hotel, more like 3000 meters I stayed 4 days and saw 1 other guest. I would NOT recommend this place to my worst enemy. 1 🌟 is too good of a review
Stayed 3 nights in Mar 2026
Verified

2/10 Terrible

Amalie

Disliked: Staff & service, amenities, property conditions & facilities
Personalet var ikke til at tale med, da de stort set ikke snakkede engelsk. Tv’et virkede ikke, sofabordet var i stykker, et stykket fra en loftplade var ved at falde ned. Der manglede stort set alt i køkkenet. Når man bestiller roomservice, bestiller de det udefra. Hoteller så generelt sølle ud og det var som om at træde ind på et spøgelseshotel.
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities
Veldig mye for pengene. Stor leilighet med 2 soverom. Ca. 10 minutter å gå til Surin beach og Bangtao beach sør delen. Treningsrommets tredemøller trenger en oppgradering da da båndet henger seg litt opp når man løper. Stort treningsrom, gå innom å sett på air kondisjon før du skal trene. Er varmt der. Veldig hyggelig personal. Som fikser ting da, foreksempel hos oss. Nå kjøleskap og fryser var ødelagt.
Stayed 7 nights in Feb 2026
Verified

6/10 Okay

ALAIN

Liked: Staff & service
Ménage moyen, transats en mauvais état et peu nombreux. Une cuisine sans aucun ustensiles, tous les placards sont vides.
Stayed 6 nights in Feb 2026
Verified

6/10 Okay

Camilla

Liked: Cleanliness, staff & service
Boende information med utsikt mot berg, tyvärr utsikt med byggarbetsplats, grävmaskiner, oljud, dammig balkong = helt oacceptabelt!! Fick betala för att få byta rum!!, inte okej! Städning en gång på 4 dagar! Trevlig å snäll personal i reception samt stöderskor.
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

Emil

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Privata poolen utanför rummet var bra. Känns som att det varit ett fint hotell när det var nytt sen har man låtit det förfalla.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Mika

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Rauhallista oloa

Hotelli itsessään rauhallinen, matkaa rannalle mutta hotellista kuljetus. Aamiainen vaatimaton ja siivouksen taso ei isompien hotellien tasoa, näkyy paikallinen omistus. Mutta haimme rauhaa ja aurinkoa ja sitä saimme...joinakin päivinä saimme hotellin uima-altaan täysin itsellemme! Maaliskuun loppu muutenkin hiljaista turistien osalta joten Bangtao Beach oli myös hyvin rauhallinen.
Stayed 7 nights in Mar 2019
Verified

2/10 Terrible

Xian Ren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lousy Motel, DIRTY ROOMS

The rooms were musty and dirty, no utensils are given and very poor hotel service. Breakfast is extremely limited, location is hard to get to and sheets are obviously not changed for a long time. DO NOT CHOOSE THIS HOTEL, EVEN IF THE PRICE IS CHEAP. TOTALLY NOT WORTH IT.
Stayed 4 nights in Dec 2018
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Off the beaten path.

This property is a condominium building that owners sublet to the hotel. It is pretty new and spacious and clean. The kitchen was of no use because there were no dishes, silverware, pans, no microwave, just a fridge. The area is quiet and very peaceful - a neighborhood of nice new houses. The trade off for this seclusion is that you'll need a taxi to get anywhere and they're a bit expensive, plus you can't just pop into the hotel during the day. Knowing what I know now, I'd stay near Patong. Also, the restaurant was not that great, but it was low season and the building was empty except for us. I'd recommend this hotel to families with children that want a lot of space, in a nice area with a good pool.
Stayed 3 nights in Jun 2018
Verified

8/10 Good

Mona P.

Beautiful

Really loved the villa we stayed at. Helpful staff - the only con was the beds were really hard. Pool was fabulous and all was very well maintained.
Stayed 4 nights in Mar 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Ruokailumahdollisuudet heikot ja palvelu vähän hidasta. Hotelli oli upea,asuimme kattohuoneistossa omalla uima altaalla
Verified

6/10 Okay

Marcus

Liked: Cleanliness

14-21 mars 2018

Själva rummen var väldigt stora och "lyxiga". AC:n levde om väldigt mycket så det var svårt att sova på nätterna. Fanns inget varmvatten under hela vistelsen (7 dagar var vi där), så det var att duscha i ljummet vatten. Poolen var i behov av renovering och klorhalten var nog inte som den skulle (sved i ögonen på oss alla om vi dök). Var en ganska bit ner till strand och till restauranger så det gäller att vilja promenera mycket eller helst hyra en vespa så man kan ta sig fram. Vill man vara igång mycket under resan så funkar hotellet okej, men inte så trevligt om man vill ligga mycket vid poolen och bada. Trevlig personal och familjär stämning på hotellet. Inte många som bodde där under tiden vi var där.
Verified

6/10 Okay

charles

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

hôtel familiale mais pas le service d'un 4 étoiles

chambre spacieuse, hotel au calme a 700 m de Bangtao beach et 1km de Surin beach. chambre tres sale, passage des femmes de ménages pour faire le lit, mais le reste de la chambre n'est même pas balayé, serviettes troués, travaux de construction la journée avec bruits de marteau piqueur a la piscine. petit déjeuner pas la hauteur d'un 4 étoiles. jus de fruits chimiques, fruits trop mur,, heureusement vous pouvez commander des oeufs... et pas possible d'avoir un petit déjeuner avant 8 h pour un départ en excursion. La navette pour la plage n'est pas souvent a l'heure.
Stayed 7 nights in Feb 2018
Verified

8/10 Good

Loi

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Ett hotell med möjligheter som inte säkert infrias

Ett hotell som har stora möjligheter. Rummet vi hade var lyxigt med egen pool på fjärde våningen, dubbla sovrum och badrum, vardagsrum och kök. Men det fanns endast vattenkokare, koppar och glas. Så laga mat gick inte. Frukosten var ok, bättre än väntat. Personalen i reception, särskilt de i ledande ställning kunde vara otrevliga. Att klaga på service eller annat möttes med illvilja. Kommunikation och planering mellan personalen var inte så bra och allt fungerade inte perfekt. Vi mötte också några gäster som lämnade hotellet pga dåligt bemötande och ostädade rum etc. Vi hade dock bra vistelse där. Dock osäkert om vi vill rekommendera hotellet om de inte förbättrar service och bemötande. Vi hade problem med wi-fi, så vi struntade i att använda det. Gratis skjuts till stranden fanns varje timme och hämtning fram till kl 17. Det uppskattades av alla. Vi vill rekommendera Surin beach, särskilt för barnfamiljer.
Verified

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hieno viikko Bangtao Tropical Resortissa

Perhematka 3-, 5- ja 8-vuotiaiden lasten kanssa. Majoituimme 2mh-kattohuoneistoon, jossa oma uima-allas ja keittiö. Keittiövälineet saa pyynnöstä henkilökunnalta, me kartoitimme lähialueen ravintolat ja hoidimme ruokailut siten. Hotellin oma keittiö on myös hyvä, yhden testauskerran perusteella =) pihalla valtavan iso uima-allas, jossa sai varsin rauhassa polskia, ei juurikaan asiakkaita nyt tammikuun alussa hotellissa. Aamupala varsin riittävä ja monipuolinen, kaikille jotakin. Huonesiivous toimi hienosti. Henkilökunta hyvin ystävällistä ja palvelualtista. Hotellista ilmaiskuljetus Bangaton ja Surinin rannoille lava-auton kyydissä. Kävellen kuljimme aina iltaisin jommalle kummalle rannalle ja syömään, ruoka- ja vaatekauppoja molemmissa suunnissa. Pullovesi kuului huoneen hintaan. Lentokenttäkuljetus kesti n. 40min isossa taksissa, tiet ovat mutkaisia, kuoppaisia ja paikoittain hidastetöyssyisiä.
Stayed 7 nights in Jan 2018
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort

Quite spot at Bangtao Beach

We stayed for 1 night in a 2 bedroom Penthouse room with a pool. The hotel was pretty quiet but the staff service was great. The room was a good size with good amenities. We had 3 kids set up in the second bedroom with a double and an extra single and they had plenty of room. The main bedroom was a great size and from the top floor we could see the Sea. Our only issue was the hardness of the mattresses but it seams this may be a Thailand standard. The hotel offered regular free shuttle service to the beach but you could walk it.
Stayed 1 night in Oct 2017