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Palace Hotel

Property class: 3
Family-friendly 3-star hotel with indoor pool

Choose dates to view prices

Photo gallery for Palace Hotel

A grand lobby with a large chandelier, ornate ceiling, and a central piano.
Property video
An outdoor courtyard with arches, a planter with flowers, and a wall with a sign.
A large indoor swimming pool with columns, a covered area, and a view of the outside.
A hotel lobby with a checkered floor, white columns, and green plants.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Parking available
  • Business services

Explore the area

View in a map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002
  • Place, Poços de Caldas Cable Car
    ‪2 min walk‬
  • Place, Pedro Sanches Square
    ‪2 min walk‬
  • Place, Thermas Antonio Carlos
    ‪3 min walk‬

Room options

View all photos for Standard Single Room, 2 Twin Beds, Garden View

A room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Single Room, 2 Twin Beds, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, 2 Twin Beds

A room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Single Room, 2 Twin Beds

8.6 out of 10
Excellent
(21 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, 1 Double Bed

A neatly arranged hotel room with a bed, bedside table, lamp, and a small table with chairs.

Standard Twin Room, 1 Double Bed

8.6 out of 10
Excellent
(41 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 1 Double Bed, Garden View

A bedroom with a large bed, a nightstand with a lamp, and a painting on the wall.

Standard Double Room, 1 Double Bed, Garden View

8.0 out of 10
Very good
(14 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Multiple Beds, Garden View

A hotel room with two single beds, a wooden floor, a white wall, and a door leading to another room.

Family Suite, Multiple Beds, Garden View

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 39 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Quadruple Room, Multiple Beds

A hotel room with two single beds, a wooden floor, a white wall, and a door leading to another room.

Family Quadruple Room, Multiple Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 Double Bed

A hotel room with a large bed, a television on the wall, a table with chairs, and a balcony with a view of greenery.

Deluxe Double Room, 1 Double Bed

8.4 out of 10
Very good
(15 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, Multiple Beds

A bedroom with a large bed, bedside tables, a chair, and a painting on the wall.

Deluxe Twin Room, Multiple Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 81 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About the area

Poços de Caldas

Heart of Poços de Caldas.With a stay at this Centro hotel, you'll be steps from Palace Casino and Pedro Sanches Square. Jose A Junqueira Park and Calendario Floral Monument are also within half a mile (1 km).

What's nearby

  • Palace Casino - 1 min walk - 0.0 km
  • Poços de Caldas Cable Car - 2 min walk - 0.2 km
  • Pedro Sanches Square - 2 min walk - 0.2 km
  • Thermas Antonio Carlos - 3 min walk - 0.3 km
  • SESC Pocos de Caldas Community Center - 5 min walk - 0.4 km

Restaurants

  • ‪Maturare Cafeteria & Queijaria - ‬2 min walk
  • ‪Casa do Colono - ‬3 min walk
  • ‪Becco Gastronomia - ‬6 min walk
  • ‪Fenícia Bar & Restaurante - ‬3 min walk
  • ‪Café da Praça - ‬3 min walk

About this property

Palace Hotel

Family-friendly 3-star hotel with indoor pool
Palace Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. A fitness center, spa services, and a complimentary children's club are also featured at the family-friendly Palace Hotel. You'll have access to the indoor pool at a partner property. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Poços de Caldas hotel.

  • 1 building
  • 191 guestrooms or units
  • 3 levels
  • Built in 1930
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Palace Hotel offers 191 accommodations with minibars. Flat-screen televisions come with cable channels.

Bathrooms include showers and bidets. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include massages.

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Property amenities

Family friendly

  • Arcade/game room
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (BRL 60 per night)
  • Covered, secured valet parking on site (BRL 60 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bingo
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bed sheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for BRL 200 per night.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: BRL 60 per night
  • Covered valet parking fee: BRL 60 per night
  • Rollaway bed fee: BRL 200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas

Frequently asked questions

Does Palace Hotel have an airport shuttle?

Airport shuttle services are not available at Palace Hotel.

How much does it cost to stay at Palace Hotel?

As of Nov 5, 2026, prices found for a 1-night stay for 2 adults at Palace Hotel on Nov 26, 2026 start from CA $72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Palace Hotel offer free breakfast?

Palace Hotel does not offer free breakfast.

Is there a casino at Palace Hotel?

No, there is no casino at this hotel, but Palace Casino (1-min walk) is nearby.

What time is check-in at Palace Hotel?

Check-in start time: 4:00 PM; Check-in end time: 1:00 PM.

Is there free parking at Palace Hotel?

Free parking is not available at this hotel. Self parking is available for BRL 60 per night, and valet parking for BRL 60 per night.

Does Palace Hotel have a pool?

Palace Hotel features an indoor pool.

Does Palace Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Palace Hotel have a spa?

This hotel has a spa, which features massages.

How close is Palace Hotel to downtown Poços de Caldas?

Palace Hotel is 0.4 mi away from Poços de Caldas.

Palace Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 1001 reviews
Rating 8 - Good. 258 out of 1001 reviews
Rating 6 - Okay. 99 out of 1001 reviews
Rating 4 - Poor. 32 out of 1001 reviews
Rating 2 - Terrible. 14 out of 1001 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Beautiful hotel
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Excelente Hotel
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities
Excelente
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located, stuff extremely helpful and kind. Amazing breakfast. In other hand I think they need a deep clean in their rooms especially at the doors where we can see need a dirty fingerprints there , the curtains were filthy and need to be washed and the walls clearly needs to be painting.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
S
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
,,,
Stayed 2 nights in Mar 2026
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
People were wonderful, I loved every one, they worked hard, The food was great, breakfast was delicious, wonderful, but would be great if they had a omelette station! problems with my bedding, terribly pillows, and mattresses, I don't understand they don't have vacuums, but everything looks good and clean!
Stayed 17 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente equipe de funcionários, boas refeições, quarto limpo, uma piscina termal excelente que deixa pele e cabelos super sedosos. So achei ruim a questão do estacionamento ser pago.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atendimento impecável. Ótima localização.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambientação incrível, muito bem localizada.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O quarto se manteve limpo e arrumado devido a ação da equipe de funcionários sempre muito atenciosos. O estacionamento externo foi rápido pois a equipe dos encarregados foram sempre atentos as nossas necessidades. Um ponto a considerar seria a ausência de café cortesia aos hospedes principalmente considerando que a região tem uma produção cafeeira de qualidade que poderia ter um produtor regional parceiro no atendimento desta necessidade dos clientes principalmente na chegada de uma viagem as vezes longas e cansativas.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bom. Mas havia teias de aranhas
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel antigo mas muito acolhedor. Roupas de cama e toalhas limpíssimas. Os colaboradores gentis e cooperativos. Foi um otima experiencia. O hotel fica no melhor ponto da cidade, com restaurantes e pontos turisticos acessados a pe.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Não tem tomada na cabeceira da cama, ou seja, tem que deixar o celular carregando em outro local. Um absurdo, economia porca.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente custo benefício na modalidade pensão completa. Boas refeições com cardápio diversificado. Quarto limpo e funcionários prestativos. A água da piscina é aquecida. A internet Wi-Fi é ruim nos quartos e os dados móveis pegam mal porque o hotel é bem “fechado”, então vc vai passar raiva com internet. Mas é pertinho das termas e tem um spa dento do próprio hotel. A melhor sauna que já fui na minha vida. Com certeza voltarei
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muito bom mas para uso cadeira de rodas frente hotel não tem rampa de acesso ♿
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incrível mas acessibilidade praça para hotel não tem rampa de acesso para cadeirante
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto espaçoso, limpo, hotel super bem cuidado e localizado no centro. Cheio de comodidades e excelente café da manhã.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acomodações ótimas Estacionamento terceirizado fica um pouco longe do hotel mas tem manobrista Piscina interna muito legal Localização perto dos principais pontos turísticos
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel incrível,todos funcionários educados, prestativos .Tem estacionamento terceirizado valor 50,00 a diária.Pequei pensão completa ótima comida,jantar ,café da manhã e almoço excelente. hotel localização central em frente da praça perto do teleférico ,parque das fontes 4min a pé . compra o pacote dos passeios vale super a pena citur Poços de Caldas evita filas ,incluso passaporte e estacionamento
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experiência muito agradável. As pessoas que lá trabalham são muito eficientes. A arquitetura muito bonita. Café da manhã muito bom. Os móveis dos quartos são antigos, mas a ideia é acompanhar toda a estrutura do hotel. Hospeda-se beníssimamente bem no Palace Hotel. Muito obrigado a todos os envolvidos na prestação do serviço.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cara m excessão do chek in demorado o restante foi muito bom!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sim
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palace Hotel oferece conforto, quartos com espaços e limpos,entretenimento, no estilo tradicional. Fica bem localizado em Poços. Super recomendo.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foi tudo maravilhoso! é a segunda vez que que me hospedo no Palace, e realmente é surreal, nos sentimos em um filme de época, tudo perfeito, os colaboradores estão todos de parabéns, só falta uma coisa nos quartos, espelho de corpo inteiro e ar condicionado. Mas volto com certeza para mais uma estadia.
Stayed 3 nights in Jul 2026