See all properties

Neptune, an Ash Hotel

3.5 star property
3.5-star hotel near Rhode Island Convention Center

Choose dates to view prices

Photo gallery for Neptune, an Ash Hotel

Property entrance
2 bars/lounges, karaoke bar, cocktail bar
The Gang Room, Two Queen Beds
Staircase
2 bars/lounges, karaoke bar, cocktail bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
122 Fountain Street, Providence, RI, 02903
  • Place, Amica Mutual Pavilion
    ‪1 min walk‬
  • Place, Rhode Island Convention Center
    ‪2 min walk‬
  • Place, Brown University
    ‪19 min walk‬
  • Airport, Providence, RI (PVD-T.F. Green)
    ‪14 min drive‬

Room options

View all photos for The Patron Double Room, 1 Double Bed

Premium bedding, pillowtop beds, minibar, individually decorated

The Patron Double Room, 1 Double Bed

8.6 out of 10
Excellent
(29 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bunk Beds (The Kin Room)

Two Bunk Beds (The Kin Room)

Two Bunk Beds (The Kin Room)

8.2 out of 10
Very good
(10 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Twin Bunk Beds

View all photos for Four Bunk Beds (The Classmates Room)

Four Bunk Beds (The Classmates Room)

Four Bunk Beds (The Classmates Room)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 4 Twin Bunk Beds

View all photos for The Mates Room, One Queen Bed

The Mates Room, One Queen Bed

The Mates Room, One Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for The Gang Room, Two Queen Beds

The Gang Room, Two Queen Beds

The Gang Room, Two Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for The King Room, One King Bed

The King Room, One King Bed

The King Room, One King Bed

9.6 out of 10
Exceptional
(17 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Guardian Suite, One King Bed

The Guardian Suite, One King Bed

The Guardian Suite, One King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Lobby

Graduate by Hilton Providence

Downtown Providence
  • Spa
  • Pet-friendly
  • Restaurant
  • Air conditioning
4.2 out of 5, Very good, 1,267 reviews
The price is CA $237
CA $292 total
includes taxes & fees
Nov 2 - Nov 3
Graduate by Hilton Providence

About the area

Providence

Heart of Providence.With a stay at this Downtown Providence hotel, you'll be steps from Rhode Island Convention Center and Amica Mutual Pavilion. Johnson and Wales University and Providence Place Mall are also within half a mile (1 km).

What's nearby

  • Amica Mutual Pavilion - 1 min walk - 0.0 km
  • Rhode Island Convention Center - 2 min walk - 0.2 km
  • Johnson and Wales University - 3 min walk - 0.3 km
  • Providence Place Mall - 5 min walk - 0.4 km
  • Brown University - 19 min walk - 1.7 km

Getting around

  • Providence Station - 10 min walk
  • T.F. Green Airport (PVD) - 14 min drive

Restaurants

  • ‪La Salle Concessions - ‬4 min walk
  • ‪Maruichi Japanese Food & Deli - ‬2 min walk
  • ‪Dunkin' - ‬3 min walk
  • ‪Caffe Nero - ‬2 min walk
  • ‪The Stable - ‬2 min walk

About this property

Neptune, an Ash Hotel

3.5-star hotel near Rhode Island Convention Center
Along with a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Neptune, an Ash Hotel also features multilingual staff, concierge services, and an ATM.

This 3.5-star Providence hotel is smoke free.

  • 52 guestrooms or units
  • 2 bars or lounges
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop
Neptune, an Ash Hotel offers 52 air-conditioned accommodations with minibars and designer toiletries. These individually decorated and furnished accommodations include desks. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Similar properties

Lobby
Omni Providence Hotel
  • Pet-friendly
  • Restaurant
  • Air conditioning
  • Gym
4.4 out of 5, Excellent, 2,819 reviews
The price is CA $222
CA $255 total
includes taxes & fees
Oct 26 - Oct 27
Omni Providence Hotel

Property amenities

Family friendly

  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (USD 38.75 per night)
  • Limited onsite parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 6 to 20 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Bicycle storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 6 to 20 per person
  • Nearby parking fee: USD 38.75 per night(2 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Dean Hotel Providence
Dean Hotel
Dean Providence
The Dean Hotel
The Dean Hotel, An Ash
The Dean Hotel, an Ash Hotel Hotel
The Dean Hotel, an Ash Hotel Providence
The Dean Hotel, an Ash Hotel Hotel Providence

Neptune, an Ash Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 476 out of 1009 reviews
Rating 8 - Good. 268 out of 1009 reviews
Rating 6 - Okay. 141 out of 1009 reviews
Rating 4 - Poor. 82 out of 1009 reviews
Rating 2 - Terrible. 42 out of 1009 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amy, Charlotte

Stayed 1 night in Jul 2025

8/10 Good

Suvi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and accommodating staff, great location, great price and easy to get to and from. I’d stay again!
Stayed 3 nights in Jun 2025

10/10 Excellent

Amanda Jayne

Travelled with partner
Liked: Cleanliness
Coffee facility,not open.dark room worn out carpet runners with holes.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Creepy and claustrophobic.

Perhaps I overestimated what my experience would be like, but the hotel was very dated, with narrow hallways and dirty, worn carpets. The “lifts” looked claustrophobic and unsafe, so I opted to use the stairs instead. The room was fine. Small but clean with a nice bathroom. I had trouble sleeping because it was VERY noisy, with weird flushing sounds, creaky floors, and other sounds I can’t quite describe. The hotel also didn’t offer any amenities, not even coffee during my stay. I left as soon as I woke up, and I definitely won’t be back.
Stayed 1 night in Jul 2025

2/10 Terrible

Ryan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no reason for anyone to ever support this place
Stayed 3 nights in Jul 2025

4/10 Poor

Andrew

Stayed 1 night in Jul 2025

2/10 Terrible

Erika

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property has been rebranded, it’s not the Neptune anymore but the Dean. They do not honor any of the perks such as the free drink nor room upgrades. The room itself is not clean, dirty floors, and very humid- giving it a heavy smell. Would not recommend.
Stayed 1 night in Jul 2025

6/10 Okay

Brynn

Liked: Cleanliness
Disliked: Room comfort

Okay, not great

The location is great but I won’t return. As much as I wanted to love this place, it was mostly uncomfortable. We got a king room with a seating area. The bed was not at all comfortable and the pillows were flat and unhelpful. The king bed was edged into a portion of the room that barely fit so one side had a tiny table next to it and the other side didn’t have enough room to walk next to the bed, let alone a side table. What I didn’t understand is why they wouldn’t add a few little shelves on the wall instead, so there was a place to put your phone etc. the lift was old and charming but hard to navigate with bags and a dog. There was one person who gave such excellent service, the blonde woman who worked at night. The other people who worked there were fine except for the younger woman who’s service was below the level I expected (seemed kind of bored, didn’t explain the parking options very well, etc). The BAR is a little oasis of loveliness. Absolutely superb, secret, beautiful.
Stayed 1 night in Jul 2025

10/10 Excellent

Lannie

Stayed 1 night in Jun 2025

10/10 Excellent

Christenson

Liked: Cleanliness, amenities, property conditions & facilities
Providence Proper
Stayed 1 night in Jul 2025

4/10 Poor

Tuan

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
First, parking situation is terrible. The receptionist told us we can park in the multi-level garage next door for $25 a day. We went over to check and nobody is there. I called the parking attendant and they said there was no such deal. Ended up parking at another garage which clearly spelled out the cost Second, they did not offer us the 2 VIP free drinks. They only gave them after we asked. But the bar is closed and the coffee bar is closed too so we don’t get to use those Third: no refrigerator in the room. No safe Fourth: the bed is super soft
Stayed 1 night in Jul 2025

6/10 Okay

Jamie

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was clean, only issue I had was very small shower with no door or curtain. Entire bathroom floor for soaked when taking a shower. Other than that there is no free parking, or parking offered by the hotel specifically. Luckily we got free street parking until 8am
Stayed 1 night in Jul 2025

8/10 Good

Beth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately don’t know their name, but one member of staff was incredibly helpful and friendly at reception, which makes your stay much more welcoming! The room was spacious and had a hair dryer, steamer, TV & toiletries which is always great.
Stayed 2 nights in Jun 2025

6/10 Okay

Jaime

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Adrian

Liked: Staff & service
Stayed 3 nights in Jun 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has an old fashioned ambiance with all the modern features. We stayed one night and had no issues. Walking distance to everything I needed. They could have their own parking lot however but they did say that pay parking was available in their bio.
Stayed 1 night in Jun 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic area
Stayed 1 night in Jun 2025

6/10 Okay

Ch

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room is not clean, found someone else’s hair on bed and dirt on carpet. Corner is dusty. Facility is really old.
Stayed 2 nights in Jun 2025

8/10 Good

Steven

Disliked: Amenities, property conditions & facilities
By
Stayed 2 nights in Jun 2025

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy and nice hotel that was very easy to get around the city in. The hotel staff was very friendly and gave great recommendations for things to do in the city.
Stayed 4 nights in Jun 2025

8/10 Good

Jia, Johns Creek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was generally good.
Stayed 3 nights in Jun 2025

4/10 Poor

Ellen

Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so friendly and helpful.
Stayed 2 nights in Jun 2025