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"The transportation I not like You guys need more golf car for the transportation or more people working driving the cars " More

By a verified traveller on Thu 29 Jun 2023

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Hotel Description

4-star all-inclusive hotel near Puerto Morelos Town Square

Steps from the beach

Within 2 miles (3 km) of this Puerto Morelos hotel, you'll find Arrecife de Puerto Morelos National Park and Artisans Market. San Jose Catholic Parish and Puerto Morelos Town Square are also within 2 miles (3 km).

All-inclusive

A full-service spa, 2 restaurants, and 2 outdoor pools are all featured at this all-inclusive hotel. Unwind with a drink at one of the 3 bars/lounges and enjoy the free buffet breakfast each morning. You'll appreciate the spa tub, poolside bar, and snack bar/deli.

Junior Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $529* Per night/room 11 Apr. - 12 Apr.

Junior Suite Platinum

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room Platinum

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Family Room

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive ratings based on 6 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive

Everyone (4) Couples (1) Family (1)
1 out of 5

Posted by on 4 Jul. 2023

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Comment from Hotel Management

26 Jul. 2023 by Estimada Teresita de Jesús,

Muchas gracias por tomarse el tiempo para calificar nuestro servicio en este sitio web.Nos encantaría conocer detalles de su reciente estadía, si su tiempo lo permite, por favor escríbanos a través de este medio. Estaremos encantados de saber de usted en un futuro próximo.Atentamente,El Cid Resorts.

5 out of 5
The transportation I not like You guys need more golf car for the transportation or more people working driving the cars

Posted by , from rockford on 29 Jun. 2023

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Comment from Hotel Management

1 Jul. 2023 by Dear Ricardo,

First off, we would like to thank you for taking the time in sharing your review of our resort on Expedias platform.We are very pleased to determine that this vacation with u has been a wonderful vacation experience.On the other hand, we would like to thank you also for sharing your observations, you can be certain that your comment does not fall on deaf ears and we will make sure to share them with the proper areas with the objective to begin the corresponding follow-up.We look forward to having the pleasure to welcome you back to our facilities in the future.Sincerely, El Cid Resorts.

5 out of 5

Posted by on 3 Apr. 2023

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Comment from Hotel Management

24 Apr. 2023 by Dear Libby,

Thank you very much for sharing with us and with the audience of this platform your qualification for our resort.As far as we can interpret in your rating you spent a good time during your stay at our resort.We hope your return to our resort very soon, we will be glad to serve you again.Best regards, El Cid Resorts.

5 out of 5

Posted by on 20 Jan. 2023

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Comment from Hotel Management

10 Mar. 2023 by Dear guest,

How kind of you for taking a minute of your time in sharing your excellent rating for our resort on this website.We are very pleased to realize in your score that you enjoyed an incredible experience at our resort.We hope to have the opportunity of serving you again in the future.Cordially,El Cid Resorts.

1 out of 5
The food was excellent. The property nice and clean. Too much animals around the hotel. Bugs in the room. They bite us. Asked for room change. They didn’t give us . The employee at el marina restaurant was disrespectful and he fight with me

Posted by on 3 Jun. 2022

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Comment from Hotel Management

11 Jun. 2022 by Dear guest,

Thank you very much for sharing your rating for our facilities concerning your last visit to our resort. We regret that this recent visit to our resort has not meted your expectations and caused you discomfort. You can be sure that our purpose has always been making our guests happy and confident that they will have an excellent and restful holiday at our resort. We will be happy to share each of your comments with the area manager in charge to work on the action plans to improve and regain our quality care and continue offering you and the rest of our guests the level of service that they deserve. We hope you can give us a second opportunity to serve you and show you all that Ventus has to offer. Cordially, El Cid Resorts.

5 out of 5

Posted by , from Santa Monica on 10 Jan. 2022

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About the Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive

Location Boulevard El Cid, Unidad 10, Puerto Morelos, QROO 77580

All-inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. A private beach is featured. Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a spa tub, and a sauna. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is served daily. A children's pool, spa services, and tour/ticket assistance are also featured at Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive. Smoking is allowed in designated areas at this 4-star Puerto Morelos hotel.

  • 150 guestrooms or units
  • 2 dining venues
  • 3 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Parking

Free self parking , Free valet parking

Room Amenities

Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive offers 150 air-conditioned accommodations with free minibar items and minibars. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Stocked minibar (free)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive has 2 restaurants on site.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a sauna.

Spa Services

  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 6

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. <

  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: USD 15 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Ventus Ha at Marina El Cid
  • Ventus Ha at Marina El Cid Spa Beach Resort All Inclusive

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.