Be Live Collection Marien - All Inclusive

16 Apr. 2019 by The Management

Dear Customer Mo: On behalf of the management of the Be Live Collection Marien hotel, we thank you for having preferred us to enjoy your vacations in Puerto Plata, R.D., as well as for take part of your time for informing us about your recent experience through this website. It is a great pleasure for us to learn that you enjoyed your stay with us, in our facilities, food, accommodation, and services, as well the excellent hospitality received from our staff; exceeded your expectations by confirming through your comments that you enjoyed your stay and this It motivates us to continue fulfilling our objective of satisfying our valued guests who play a key role in this continuous process, which leads us to achieve excellence in service. It was and will be a satisfaction for us to have had the opportunity to serve you. You may rest assured that your comment has been sent to the different departments of the hotel, to let know them your great satisfaction. We hope to welcome you again and make your experience wonderful again. Best regards, The Management

4 Dec. 2019 by John Acosta

Dear Guest On behalf of the address of the Be Live Collection Marien hotel, we thank you for choosing us to enjoy your vacation in Puerto Plata, RD, as well as for taking part of your valuable time to inform us about your recent experience through this site. Web. It was and will be a pleasure for us to have had the opportunity to assist you. We would like to offer our sincerest apologies for the difficulties that I may have experienced during your stay and that were not the ones expected during your stay in relation to the situation of the bad smell in the bed besides the balcony door did not close well, wifi and concerning the apologies that the situation I faced should have received before. The comments of our customers are very important to us and we firmly believe that the quality of service we strive for can only be achieved by listening to the suggestions and comments of our customers. Our main interest is to guarantee the satisfaction of our guests while they are in the property and to offer customized solutions or alternatives in the place during their stay if irregularities are reported. We know that it is difficult to change your perception of us and we sincerely regret that your experience in our establishment was not what you had anticipated and that we could not meet your expectations in any way. We assure you that we are constantly working to improve our product, both in service and in infrastructure. However, we are pleased to read that you have enjoyed our excellent nightlife as well as the beautiful and spacious property we have. It will be a pleasure for us if you allow us another opportunity to serve you, and make your experience pleasant.   Receive a cordial greeting John Acosta Community Manager

3 Sep. 2019 by John Acosta

Dear Guest On behalf of the management of the Be Live Collection Marien hotel, we thank you for choosing us to enjoy your vacation in Puerto Plata, RD, as well as for taking part of your time to inform us about your recent experience through this website. . We would like to offer our sincerest apologies for the difficulties you may have experienced during your stay and that were not as expected in relation to the variety of food as well as the age of the television which weird since we are all flat screen. However, we are pleased to read that you have enjoyed your vacation with the excellent pool area we have. No doubt your opinion has the maximum value for us, because with it we can improve the service and facilities and thus achieve the total satisfaction of our guests, your comments on the appropriate measures will be taken whenever possible. In addition, you can be sure that your comment has been sent to the different departments of the hotel so that they know their suggestions and great satisfaction. We understand that there is always an opportunity for improvement and the experiences of our guests play a key role in this continuous process, which leads us to achieve excellence in service. We hope to welcome you again and make your experience wonderful again. Best regards, John Acosta Community Manager

22 Aug. 2019 by John Acosta

Dear Guest On behalf of the management of the Hotel Be Live Collection Marien, we thank you very much for having preferred our hotel for your holidays in Puerto Plata, Rep. Dom. It was and will be a pleasure for us to have had the opportunity to serve you. We would like to offer our most sincere apologies for the inconvenience you may have experienced and that was not as expected, especially for not being able to enjoy the welcome drink in addition to paying additional to access our facilities before the usual time that is a 3pm. No doubt your opinion has the maximum value for us, because with it we can improve the service and facilities and thus achieve the total satisfaction of our guests, your comments on appropriate measures will be taken whenever possible. As well, you may rest assured that your comment has been forwarded to the Departments involved of the Hotel. We understand that there is always some opportunity improvement and our guests’ experiences play the key role in this continuous process, which leads us to achieve service excellence. Will be really a pleasure to welcome you back, receive our warm Regards. Kind Regards John Acosta Community Manager

22 Aug. 2019 by John Acosta

Dear Guest On behalf of the management of the Be Live Collection Marien hotel, we thank you for having preferred us for your vacations in Puerto Plata, R. D. It was and will be a pleasure for us to have had the opportunity to serve you, at the same time we appreciate that you have dedicated part of your time to let us reflect the highest rating through this website. Will be really a pleasure to welcome you back. Receive our warm Regards. John Acosta Community Manager

21 Aug. 2019 by John Acosta

Dear guest On behalf of the management of the Be Live Collection Marien hotel, we thank you for having preferred us for your vacations in Puerto Plata, R. D., as well as for take part of your time for informing us about your recent experience through this website. It was and will be a pleasure for us to have had the opportunity to serve you. We would like to offer our most sincere apologies for any inconvenience you may have experienced and which was not as expected, especially with the additional payment you had to make to get to the hotel before the regular time 3pm. No doubt your opinion has the maximum value for us, since, with it we can improve the service and facilities and thus achieve the total satisfaction of our guests. We understand that there is always an opportunity for improvement and the experiences of our guests play a key role in this continuous process, which leads us to achieve excellence in service. You can be sure that your comments have been sent to the different departments of the hotel, in order to take appropriate measures whenever possible. We hope you don't close your doors and allow us to welcome you on a future occasion to show you why we are the favorites of many. Receive a cordial greeting John Acosta Community Manager

29 Jun. 2019 by The Management

Dear Customer: On behalf of the management of the Be Live Collection Marien hotel, we thank you for having preferred us to enjoy your vacations in Puerto Plata, R.D., as well as for take part of your time for informing us about your recent experience through this website. For us it was and will be a pleasure to have had the opportunity to serve you, at the same time we would like to extend our most sincere apologies for any difficulties you may have experienced during your stay and that was not as expected with the inconvenients that you describe especially with the check in process as well the issues in the room. We know that it is difficult to change your perception about us, but it must be said that we are always willing to offer quality services and that the staff is committed to making the guests' holidays pleasant and enjoyable. No doubt your opinion has the maximum value for us, because with it we can improve the service and facilities and thus achieve the total satisfaction of our guests, your comments on appropriate measures will be taken whenever possible. As well, you may rest assured that your comment has been forwarded to the Departments involved of the Hotel. The feedback of our customers is very important to us and we firmly believe that the quality of service that we strive for may only be reached by listening to our customers´ suggestions and comments. It will be a pleasure for us if it allows us another opportunity to serve you and make your experience wonderful. Receive our warm regards. The Management

1 May 2019 by La Dirección

Estimado Cliente: En nombre de la gerencia del hotel Be Live Collection Marien, le agradecemos que nos haya preferido para sus vacaciones en Puerto Plata, R. D. Fue y será un grato placer para nosotros haber tenido la oportunidad de servirle, al mismo tiempo, apreciamos que haya dedicado parte de su tiempo para dejarnos reflejada su valoración a través de este sitio web. Reciba nuestros cordiales saludos. La Dirección

1 May 2019 by La Dirección

Distinguido Cliente: En nombre de la gerencia del hotel Be Live Collection Marien, le agradecemos que nos haya preferido para sus vacaciones en Puerto Plata, R. D. Fue y será un grato placer para nosotros haber tenido la oportunidad de servirle, al mismo tiempo, apreciamos que haya dedicado parte de su tiempo para dejarnos reflejada su calificación a través de este sitio web. Será realmente un placer darle la bienvenida nuevamente. Reciba nuestros cordiales saludos. La Dirección