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"What i liked about the resort was that it was upbeat and maintained well. The dining area was excellent as well. The service with the staff was great ... " More

By a verified traveller on Sat 12 Mar 2022

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Hotel Description

4.5-star beachfront property near Playa Dorada

Beachside getaway

Your stay at this Costa Dorada property places you within 3 miles (5 km) of Playa Dorada and Embassy of the United States Dominican Republic. Lorilar Ranch and Playa Dorada Golf Course are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 5 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Free WiFi, balconies

The 516 guestrooms have flat-screen TVs with satellite channels and offer free WiFi and balconies. Coffee/tea makers, ceiling fans, and hair dryers are also available.

Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $175* Per night/room 23 May - 24 May

Standard Room, Ocean View

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Superior Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Double Room Single Use

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Double Room, Pool View

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Double Room, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Iberostar Costa Dorada - All Inclusive ratings based on 21 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Iberostar Costa Dorada - All Inclusive

Everyone (8) Couples (3) Family (14)
1 out of 5
The front desk people are very rude and terrible that is what you get from in educated people. And management does not care. Property is the same as 25 years ago. Customer service is terrible sorry I came here. I would never go back to an iberostar property. Only one person was very nice but the rest just ruined everything. It was my birthday and this was the worst time I had in my life.

Posted by on 15 May 2022

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5 out of 5
What i liked about the resort was that it was upbeat and maintained well. The dining area was excellent as well. The service with the staff was great they made sure your stay was memorable What i did have a problem with is the rooms. The ceiling in the bathroom in one of the two rooms that i booked was leaking. The other major factor was that all rooms had to be infumigated due to cockroaches. I have never experienced this in all my years of travel. The other thing i would mention is the entertainment. The women in costumes left nothing to the imagination. It felt like it was going to a strip show especially when they had the Vegas show. If this supposed to be a family resort it's important to factor in that there are kids that will be attending Overall though we had a great time service, parts of theentertainment and property were great!

Posted by on 12 Mar. 2022

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4 out of 5
The rooms were musty smelling

Posted by on 20 Aug. 2021

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4 out of 5
Pool hours should change. Closing the pools at 7pm is ridiculous. The pools are beautiful and all lit up and one should be able to go inside.

Posted by on 5 Aug. 2021

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2 out of 5

Posted by on 31 Jul. 2021

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3 out of 5

Posted by on 14 Jul. 2021

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3 out of 5
I rate this hotel average at best. The hotel advertised 5 restaurants but upon arrival we found out there was just the Mexican and Japanese restaurant and even these weren't open every day. They had a Mediterranean restaurant by pool side however this resultant served the same food as the buffet. Poor food variety especially for those who don't eat pork. The rooms are outdated and only two wall outlets worked in the entire room. Overall I wouldn't recommend this resort.

Posted by on 18 Jun. 2021

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Comment from Hotel Management

23 Jun. 2021 by Quality Manager

Dear guest, We appreciate your comments about your experience at our hotel. It is regrettable that our restaurant offer did not exceed your expectations. As the Covid protocols established by the local government, we are offering as many as we can, alternating them during the week, but guests get to try almost all the restaurants. Some people with short stay might not be able to. Our team of chefs are always implementing variety and choosing the best ingredients to please all kinds of palades. We understand that we have a lot of opportunities to improve our rooms and infrastructure. We try the utmost to have our buildings in the best shape considering we are a 24 years old hotel which has had several renovations during the years. We truly extend to you our deepest apologies for any lack of the service delivery you might have received. We are really looking forward to having another opportunity to welcome you again. Best Regards, Quality Manager Iberostar Costa Dorada

1 out of 5

Posted by on 29 May 2021

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5 out of 5

Posted by on 8 May 2021

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3 out of 5
The food was amazing no disappointment I give it a 10 out of 10. The property and rooms are out dated. Needs some improvements I give it a 6 out of 10. Also the alcohol beverage was okay not as I expected. Beer mild hot cause it’s drafted, I ordered a Pina Colada disgusting. The staff was very nice to us, we did a couple massage and it was awesome highly recommend Wendy and Carolina. The lady at their front desk very kind making out appointment. Also the spa super clean and the private pool with a hot tub afterwards hit the spot. There is a gentleman that works there name Willy, he at the beginning was great and helped us getting a better room because I ordered a king and was given a doubled. He helped with his manager to change our room and got us a first floor for my husband that has health issues. But one thing I didn’t like was we asked for reservation restaurants. He told us it was fully booked. And it was a lie we got there a Saturday and the restaurant was not even close to full. Also he told us Sunday the restaurants reservation was full as well. That was a complete lie cause the restaurants are not open. Only El Mercado restaurant which is the buffet is the only one open & the snack bar on a Sunday. We wasn’t told that in the front desk all they said was you need to do reservations to eat in certain restaurants. Why Willy lie I have no clue, & it’s not like we didn’t tip him. Cause me & my uncle did. Honestly is the key so we can return.

Posted by on 27 Apr. 2021

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Comment from Hotel Management

28 Apr. 2021 by Quality Manager Online

Dear Guest, First of all, we want you to know that we appreciate you taking the time to notify us about your recent holiday and we are sorry that you felt your experience was not as perfect as it should have been. Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience and it is with great concern we read we were not able to meet your expectations in some areas. On the other hand, it makes us happy to read your words abut our gastronomy and spa's service. Hopefully you will give us another opportunity to change your recent experience and make you enjoy from the true Iberostar experience! Best regards, Quality Manager Online Iberostar Costa Dorada

About the Iberostar Costa Dorada - All Inclusive

Location Carretera Luperon Km 2.5, Puerto Plata, Puerto Plata 57000

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • Kayaking included
  • Fitness facilities included
  • Aerobics classes/lessons included
  • Access to onsite clubs included
  • Childcare not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Room service during certain hours
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Onsite entertainment and activities included

Property Features

Iberostar Costa Dorada - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Iberostar Costa Dorada - All Inclusive like a complimentary children's club and an outdoor pool. Free breakfast is served daily. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a sauna. Free self parking is available. This 4.5-star Puerto Plata property is smoke free.

  • 516 guestrooms or units
  • 3 levels
  • 9 buildings
  • 5 dining venues
  • Built in 1999
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Iberostar Costa Dorada - All Inclusive offers 516 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Puerto Plata property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Sakura - This theme restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Mare Nostrum - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Steam room in spa
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests must indicate the correct number of guests, including children and infants, at the time of booking. Fees may be incurred if the number or ages of guests checking in varies from the number established at booking.

Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Iberostar Costa Dorada - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Yes and No. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • No elevators
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Grey water recycling system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation might be required for some facilities onsite
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Costa Dorada
  • Costa Dorada All Inclusive
  • Costa Dorada Iberostar
  • Dorada Costa
  • Iberostar Costa
  • Iberostar Costa Dorada
  • Iberostar Costa Dorada All Inclusive
  • Iberostar Costa Dorada All Inclusive Puerto Plata
  • Iberostar Costa Dorada Puerto Plata
  • Iberostar Dorada
  • Costa Dorado
  • Iberostar Costa Dorada Dominican Republic
  • Iberostar Costa Dorada Hotel
  • Iberostar Costa Dorado
  • Iberostar Hotel Costa Dorada
  • Iberostar Hotel Puerto Plata
  • Iberostar Puerto Plata
  • Puerto Plata Iberostar
  • Iberostar Costa Dorada All Inclusive All-inclusive property
  • Iberostar Costa Dorada All-inclusive property
  • All-inclusive property Iberostar Costa Dorada Puerto Plata
  • Puerto Plata Iberostar Costa Dorada All-inclusive property
  • All-inclusive property Iberostar Costa Dorada
  • Iberostar Costa Dorada Puerto Plata
  • Iberostar Costa Dorada All Inclusive
  • Iberostar All-inclusive property
  • Iberostar
  • Iberostar Costa Dorada All Inclusive All-inclusive property
  • Iberostar Costa Dorada - All Inclusive Puerto Plata
  • Iberostar Costa Dorada - All Inclusive All-inclusive property
  • All-inclusive property Iberostar Costa Dorada - All Inclusive
  • Iberostar Costa Dorada All Inclusive
  • Iberostar Costa Dorada - All Inclusive Puerto Plata
  • Iberostar All Inclusive All-inclusive property
  • Iberostar All Inclusive
  • Iberostar Costa Dorada
  • Iberostar Inclusive Inclusive

You should know

  • Pool access available from 7 AM to 7 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.