4.0 out of 5

"The staff is awesome. Everyone was extremely friendly and so helpful. The staff truly makes you feel welcomed. However the resort needs to be upgraded ... " More

By a verified traveller on Tue 28 Mar 2017

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Hotel Description

4-star beachfront property near Playa Dorada

Beachfront retreat

Within a 5-minute walk of this Puerto Plata property, you'll find Playa Dorada and Playa Dorada Golf Course. Fun City and Lorilar Ranch are also within 3 miles (5 km).

All-inclusive

This smoke-free property features 4 restaurants, 2 outdoor pools, and an outdoor tennis court. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

WiFi, balconies

The 506 guestrooms have flat-screen TVs with cable channels and offer WiFi and free minibar items. Other amenities include balconies, free bottled water, and ceiling fans.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$140* Per night/room 1 Oct. - 2 Oct.

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room with Premiun Packages

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room with Royal Packages

Bed Count 1 King Bed Maximum Occupancy 2 Max

VH Gran Ventana Beach Resort - All Inclusive ratings based on 30 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for VH Gran Ventana Beach Resort - All Inclusive

Everyone (10) Family (3)
5 out of 5
ELVYN BEACH BARTENDER SUPERSTAR 🍺😎. ALL STAFF VERY NICE -I LIKE THE PROPERTY.

Posted by on 12 Feb. 2019

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Comment from Hotel Management

19 Feb. 2019 by G.S

Thank you for visiting Gran Ventana, we hope to see you again

4 out of 5
The staff was fantastic! The rooms are a little dated.

Posted by on 15 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by VHResorts

Thanks for staying with us. We appreciate your feedback!

5 out of 5
The staff and overall environment was excellent. The site is close to the beach and you have the option of swimming and hanging out at the resort pool or the beach. The rooms were clean and house keeping service was excellent. The only issue, which was minor is the internet connection.

Posted by on 18 May 2019

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Comment from Hotel Management

20 May 2019 by VHResorts

Thanks for staying with us. We appreciate your feedback!

5 out of 5
The Bathroom needed improvements!! Everything else it was pretty good.

Posted by on 1 Mar. 2019

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Comment from Hotel Management

8 Mar. 2019 by G.S

Hanks for staying with us. We appreciate your feedback!

5 out of 5
The only thing I didn't like was the internet. very expensive, and then didn't work at all. very bad

Posted by on 26 Feb. 2019

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Comment from Hotel Management

8 Mar. 2019 by G.S

Hanks for staying with us. We appreciate your feedback!

4 out of 5
I do not like the rooms. All activities were the best The food and buffet staff excellent

Posted by on 22 Feb. 2019

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Comment from Hotel Management

8 Mar. 2019 by G.S

Hanks for staying with us. We appreciate your feedback!

4 out of 5
Hotel staff were friendly and helpful. Room was clean and in a great location overseeing the pool. Only issue was the bed was very hard.

Posted by on 6 Jan. 2019

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Comment from Hotel Management

7 Jan. 2019 by G.S

Thank you for your visit, we hope you come back, your comment is important for us to improve our services

5 out of 5
Loved the resort! It’s not a huge hotel so it was easy to get around. The food is delicious and the staff is extremely helpful and friendly. Beautiful updated decor. The only thing I didn’t love is that there was no disco or dancing.

Posted by on 22 Nov. 2018

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Comment from Hotel Management

24 Nov. 2018 by G.S

Thank you for having selected us, your comment is very important for us

2 out of 5

Extremely disappointing

Pros: The staff
Cons: cleanliness, shows, activities, please remodel or update!, liquor
Check in/checkout was a breeze and the staff is very friendly. The room could of used an extra cleaning. I heard another guest complaining of room cleanliness and when I mentioned it towards the end of our stay the front desk staff asked if I had requested my room to be cleaned when I arrived! I should arrive to a clean room. The resort definitely needs plenty of remodeling. There is not much to do on the resort after 9pm. The "shows and activites" are not entertaining whatsoever. I suppose if you have children or an elderly couple, it could fit your needs. Although I did not travel with my child, I took a peek into the kids room and I was not impressed. I would never leave my child there. Towels! Why is it so difficult to get a towel. We had to carry around a towel card to get one blue towel. At one point, I told a staff member I would be back for a towel and he clearly stated, "Get a towel now because there might not be any towels left later on!" I asked for extra towels for my room and the staff would not give it to me unless I immediately gave them the other towels from the room. The food was a hit or miss. The liquor was horrible except from the Brugal but that was tiresome after some time. Luckily the staff was really kind and helpful during our stay. I would never go back to this resort nor would I recommend it to anyone.

Posted by , from Bronx, NY on 13 Aug. 2017

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1 out of 5

Nightmare in the Caribbean

First night we arrived bathroom Tower falling off door will not close to the balcony bed all full of stains a lot of mold in the room and blood in one of the pillows telephone did not work in the room if you need to use the safe you need to rent the lock for 3 dollars a day . we changed 3 times in this hotel 3 different rooms ,2120, 2132,1144 I was just trying to make the best for what I have but it was very difficult and the conditions and the help that I got . I will not recommend this hotel

Posted by , from Rhode island on 2 Aug. 2017

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About the VH Gran Ventana Beach Resort - All Inclusive

Location Playa Dorado, Puerto Plata, Puerto Plata 57000

All-inclusive Details

  • Windsurfing included
  • Taxes included
  • Buffet and à la carte dining
  • A la carte or gourmet dining is limited
  • Surcharge for premium or imported non-alcoholic beverages
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving certification not included
  • All available beverages included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Bicycling included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Golf included
  • Aerobics classes/lessons included
  • Tennis rackets not included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Tennis lessons included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

VH Gran Ventana Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Cool off in one of the 2 outdoor swimming pools at VH Gran Ventana Beach Resort - All Inclusive, and enjoy amenities like a complimentary children's club and a children's pool. Free breakfast is served, and guests can also enjoy a free manager's reception. There are 4 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. WiFi is available in public spaces for a fee. This all-inclusive property also offers an outdoor tennis court, a sauna, and a fitness center. Self parking is free. This 4-star Puerto Plata property is smoke free.

  • 506 guestrooms or units
  • 3 levels
  • 3 buildings
  • 4 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Manager's reception (free)
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis court
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Puerto Plata (POP-Gregorio Luperon Intl.) (15.5 km / 9.6 mi)
  • Parking: Free self parking

Room Amenities

VH Gran Ventana Beach Resort - All Inclusive offers 506 air-conditioned accommodations with free minibar items and complimentary bottled water. Rooms open to balconies. 42-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. This Puerto Plata property provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Stocked minibar (free)
  • Flat-screen television
  • Cable channels
  • Bathtub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast. The property hosts a free manager's reception daily.

Las Almejas - Overlooking the pool and garden, this buffet restaurant serves breakfast, lunch, and dinner.

Octopus Gormet Restaurant - This restaurant specializes in Caribbean cuisine.

Sapore di Mare - This restaurant specializes in Italian cuisine.

Ocean Grill - This restaurant specializes in seafood.

Hotel Policies

Check-in

  • Check-in time ends at 11:30 PM
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 10 per day (rates may vary)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gran Ventana All Inclusive
  • Gran Ventana Beach Resort
  • Gran Ventana Beach Resort All Inclusive
  • Gran Ventana Resort
  • VH Gran Ventana All Inclusive
  • VH Gran Ventana Beach
  • VH Gran Ventana Beach Puerto Plata
  • VH Gran Ventana Beach Resort All Inclusive
  • VH Gran Ventana Beach All Inclusive
  • VH Gran Ventana Inclusive
  • VH Gran Ventana Beach Resort - All Inclusive Puerto Plata

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/Puerto-Plata-Hotels-VH-Gran-Ventana-Beach-Resort---All-Inclusive.h1066599-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.