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Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property
4-star beachfront property near Playa Bucerías

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Photo gallery for Krystal Grand Nuevo Vallarta – All Inclusive

Relax by the ocean-view pool surrounded by lounge chairs and umbrellas.
Dine al fresco with ocean views and enjoy the resort's tranquil atmosphere.
Enjoy ocean views from this outdoor dining area, featuring comfortable seating and tables under a thatched roof.
Reception
Relax in a spacious room with a balcony overlooking the ocean, featuring a seating area with a sofa and chairs, a dining table, and a flat-screen TV.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Bar

Explore the area

View in a map
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Vallarta, NAY, 63732
  • Nuevo Vallarta Beach
    ‪3 min drive‬
  • Playa Bucerías
    ‪4 min drive‬
  • El Tigre Golf at Paradise Village
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪17 min drive‬

Room options

View all photos for Junior Suite Ocean View Doble

Relax in a spacious room with a large bed, ocean views, and a separate seating area.

Junior Suite Ocean View Doble

7.8 out of 10
Good
(20 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Tropical View Doble

Two double beds with white linens and gray throw pillows, a wooden headboard, and a large window with white curtains.

Deluxe Tropical View Doble

8.2 out of 10
Very good
(40 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool view Doble

Two large beds with white linens, a dining area, and a tropical artwork adorn this stylish room.

Junior Suite Pool view Doble

8.0 out of 10
Very good
(11 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Queen Bed

Relax in comfort with a large bed, nightstand, and armchair, plus a wall-mounted TV and ceiling fan.

Standard Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Altitude Club Junior Suite Ocean View Doble

Relax in a spacious room with a large bed, ocean views, and a separate seating area.

Altitude Club Junior Suite Ocean View Doble

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Club Junior Suite Swim Out King

Relax by the infinity pool overlooking breathtaking views.

Altitude Club Junior Suite Swim Out King

9.2 out of 10
Wonderful
(9 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean Front King

Relax in comfort with a large bed, flat-screen TV, and ocean views.

Junior Suite Ocean Front King

8.0 out of 10
Very good
(21 reviews)
  • 55 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Relax in a spacious room with a large bed, desk, and window offering a view of the outdoors.

Family Room

7.0 out of 10
Good
(2 reviews)
  • 34 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Ocean View Doble

Relax in this serene retreat with a large bed, ceiling fan, and stunning ocean views.

Deluxe Ocean View Doble

7.8 out of 10
Good
(25 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Tropical View King

Relax in a serene space with a large bed, ceiling fan, and balcony overlooking lush greenery.

Deluxe Tropical View King

8.2 out of 10
Very good
(28 reviews)
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Altitude Club Junior Suite Swim Out Doble

Relax by the infinity pool overlooking breathtaking views.

Altitude Club Junior Suite Swim Out Doble

8.6 out of 10
Excellent
(4 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Nuevo Vallarta

Beachfront retreat .You'll be within half a mile (1 km) of Bay of Banderas and 2 miles (3 km) of Nuevo Vallarta Beach with a stay here. Playa Bucerías and Flamingos Golf Club are also within 2 miles (3 km).

What's nearby

  • Nuevo Vallarta Beach - 3 min drive - 2.7 km
  • Playa Bucerías - 4 min drive - 2.3 km
  • El Tigre Golf at Paradise Village - 5 min drive - 3.1 km
  • Vallarta Adventures - 8 min drive - 7.7 km
  • Nayar Vidanta Golf - 9 min drive - 8.4 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 19 min drive

Restaurants

  • ‪Don Rafael - ‬17 min walk
  • ‪La Botana - ‬18 min walk
  • ‪Riu Palace Piano Bar - ‬1 min walk
  • ‪Kulinarium - ‬19 min walk
  • ‪Rodizio - ‬4 min drive

About this property

Krystal Grand Nuevo Vallarta – All Inclusive

4-star beachfront property near Playa Bucerías
Krystal Grand Nuevo Vallarta – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Grand Nuevo Vallarta – All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

There are 8 meeting rooms available. A terrace, a complimentary children's club, and an arcade/game room are also featured at the family-friendly Krystal Grand Nuevo Vallarta – All Inclusive. Free self parking is available.

This 4-star Nuevo Vallarta property is smoke free.

  • 480 guestrooms or units
  • 4 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with MP3 docking stations and free minibar items. 50-inch LED televisions come with cable channels. Bathrooms include showers and hair dryers. Additionally, rooms include laptop-compatible safes and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

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Hotel Riu Vallarta - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, 3,208 reviews
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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • High chair
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free stocked minibar
  • Room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Nuevo Vallarta – All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.

Children are not allowed in the infinity pool.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 576 out of 1323 reviews
Rating 8 - Good. 362 out of 1323 reviews
Rating 6 - Okay. 207 out of 1323 reviews
Rating 4 - Poor. 94 out of 1323 reviews
Rating 2 - Terrible. 84 out of 1323 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lourdes

Travelled with family
Liked: Cleanliness, staff & service
Overall, we had a great experience. The food was delicious and authentic as was the entertainment. The hotel is dated and needs updates. The beach was incredible. My kids loved the spa and I spoiled them with a service, treated myself too. I would stay here again in the future.
Stayed 5 nights in Jul 2025

10/10 Excellent

edith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Alma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitivamente me quedaría en este hotel otra vez muy limpio la comida muy buena las bebidas deliciosas la playa muy limpia y se puede estar en el mar muy bien el personal muy atento 👍
Stayed 5 nights in Jun 2025

8/10 Good

Gracie

Travelled with partner
Liked: Property conditions & facilities
The buffet was good. Not great tequila choices if that's what you are into. The infinity pool was nice and the rooms were clean. Bed was like a rock though.
Stayed 2 nights in May 2025

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good food too
Stayed 3 nights in May 2025

6/10 Okay

Brandon Michael

Stayed 5 nights in May 2025

2/10 Terrible

Fernando Juan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Misleading information. They shut down 3 of the 5 restaurants with no prior notice. They ad and sell you amenities that are not being offered. Check out is at 12pm and my flight did not leave until 9pm. The expected me to pay for late check out just to be able to stick around the pool area and beach area until it had to leave for the airport.
Stayed 4 nights in May 2025

8/10 Good

vera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelled with my husband and 9 year old son. Property is good for kids as it has 2 big pools and nice adults only pool which we unfortunately (but understandably)could not use. The buffet was good with lots of options for kids . We actually preferred the options at the buffet and therefore only tried 2 of the other restaurants. The staff was friendly and helpful, always felt safe. The rooms were a bit dated but fine for the amount of time spent in there . Not much for shows in the evening, some DJ music and name the tune . Overall I would say it’s 8/10 and would come back although so many other resorts that I would like to try! Thanks Krystal Grant for a chill week with LOTS of sun !!
Stayed 7 nights in May 2025

10/10 Excellent

Jonathan Julio Estrada

Travelled with family
Liked: Amenities, property conditions & facilities
Ok
Stayed 3 nights in May 2025

10/10 Excellent

Rahab

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful. Lots activities rooms were clean and modern. Service was excellent very relaxed . Restaurant was excellent you do need a reservation, service was excellent. Overall would come back .
Stayed 2 nights in May 2025

8/10 Good

Ernesto Gallardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

8/10 Good

Michael

Liked: Staff & service
Our stay was nice and staff were very nice. The room itself was not that nice for being a junior suite. The room needed a lot of work, there was water damage on the ceiling and doors.
Stayed 7 nights in Apr 2025

6/10 Okay

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Jusy returning from a week at this resort. Thr plus was it's smaller and doesnt have a huge mass of patrons, but.... The foid wasnt great. Long beverage lines and little wait staff. The noise was ridiculous. Sometimes beginning at 730 a.m. until midnight and then the hallway moise wasnt filtered. Our room had everything we needed and was comfortable. We were part of the Altitude Club so had a little enlclosed area of ppol connected to the othwr Altitude rooms. The noise in our room because of its location next to passerby was feustrating
Stayed 6 nights in Apr 2025

10/10 Excellent

matthew

Stayed 5 nights in Apr 2025

8/10 Good

Kenneth Agustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time to Puerto Vallarta. The resort was very nice, clean, with great service. They treat Expedia members as VIP’s! The all inclusive restaurants were extremely good! Will definitely come back!
Stayed 7 nights in Apr 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort, just the reception for wifi was no so great.
Stayed 5 nights in Apr 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
The resort is on the smaller side and not much to do for kids other than the main pool. Beach area was nice and clean. Only recommendation we could make to the resort is to have the pool closest to the beach for everyone and not just adults. Other then that the staff and service were great and the food was good enough
Stayed 7 nights in Apr 2025

10/10 Excellent

janel yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Ivon

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time during our family vacation at Krystal Grand Nuevo Vallarta – All Inclusive and would definitely come back again. The resort has beautiful pools, great amenities, and overall friendly staff that made our stay enjoyable. While the rooms were average and could definitely be cleaner and more updated, the overall experience made up for it. We stayed on the 6th floor and unfortunately, the elevator went out several times during our visit, which was inconvenient—especially if you have children. One downside was the person in the lobby who sells the activity packages—they were extremely rude and not welcoming at all. Thankfully, the separate Expedia check-in area was smooth and the representatives there were helpful and kind, as were the front desk staff. A highlight of our stay was dining at The Grill—the food was delicious, the service was outstanding, and we loved it so much we went back a second time. Cannot recommend that restaurant enough! With a few improvements to the rooms and service consistency, this resort would be even better. But overall, we had a fun, relaxing time and would recommend it to others.
Stayed 4 nights in Apr 2025

2/10 Terrible

JAMES

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A Complete Disappointment – Altitude Upgrade Is a Scam! We traveled with 17 family members and paid an extra $3,000 for the Altitude upgrade at Krystal Grand Nuevo Vallarta. We were promised beachfront rooms, premium alcohol, and VIP treatment — all lies. Our “beachfront” room was pool view with a distant glimpse of the ocean. Other family members who didn’t upgrade but booked through Expedia got the same rooms. VIP check-in was in a basement with no welcome drink and food that looked like it had been sitting out all day. Our room was outdated: stained furniture, a leaking sink, broken toilet seat, bad smell, barely any hot water, and a fridge with just 3 beers, 3 pops, and 2 waters. Only one robe and a broken espresso machine. Worst of all, the room constantly smelt like septic — it was disgusting. Noise from the nightclub above made it impossible for my kids to sleep. When I asked for help, I was threatened with jail by a manager and told I was “jealous” of my family’s rooms. Staff were rude, the resort was dirty, the drinks reused unwashed plastic cups, and food was salty and gross. The only real benefit of the Altitude upgrade was first to reserve the restaurants. The best part of this trip was being with our family — the resort was a disaster. Save yourself the stress and don’t book here.
Stayed 7 nights in Apr 2025

10/10 Excellent

George, Castle Rock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Urgent care and pharmacy on resort
Stayed 6 nights in Apr 2025

10/10 Excellent

davide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best resort EVER!!! If you ever find availability Kristal grand Nuevo is the one. Everyone is so kind and friendly, as soon as I arrived, ROBERTO was so helpful he thought me things I didn’t know and everyone at the reception is great. Top Notch service. Everyone is so happy in this resort, It’s fun and relaxing...having many bars accessible 24/7 is great, as well as the 24/7 Room service, is fast and the restaurants are good. The spa is 20/10, amazing and the activities to do are many. I’ve been to many resort and this one is the best, check it out if you find it available. LOVE YOU KRISTAL❤️❤️🌊🏖️
Stayed 3 nights in Mar 2025

6/10 Okay

Irina

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Let’s put it this way the cons outweigh the pro’s of this place. Of your looking for a relaxing place, then this is not your place. Too loud, entertaining is heard in your room. Little staff speak English which made communication difficult. They charge you $8 for room service, we ordered room service once, however the order was wrong, and during check out when we told staff that the order was wrong, all they did was laugh. Anyways, $8 is nothing, but very unprofessional. Security is not existing here, people would smoke on their balcony's and nobody would follow up, and with the humidity, if you’re not a smoker, the stench is nauseating. Drunk people would gather at 3am by the pool area and continue talking and laughing without anyone telling them to shut up. Lounge chairs, have fun getting one. People would put their crap on the chairs and reserve them even though your not “supposed to”, and just leave to go eat or take a nap in their rooms, and there is never any spots available. For the small property of this resort, there is too many people. However the food was good, the pool area is nice. Staff are friendly. Rooms are cleaned 2x a day. But that’s about it with the pros. It seems like the building itself has a lot of issues. Our room flooded on the first day from the shower not being grouted properly, they didn’t give us a different room, just had someone regrout the shower floor in the evening. I would probably not come back and wouldn’t recommend this place.
Stayed 6 nights in Apr 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was very good - even the buffet was great every day! We really enjoyed our stay!
Stayed 6 nights in Apr 2025

10/10 Excellent

Mafdy

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice and we loved that we could walk anywhere around the property in less than 2 minutes, the food was great and there were always options at the buffet, steak house and Mexican diner are a must, the staff are all nice and do whatever to please the guests. Overall we are happy with the time we spent over there
Stayed 7 nights in Apr 2025