See all properties

Zel Punta Cana, All Suites - All inclusive

Choose dates to view prices

Photo gallery for Zel Punta Cana, All Suites - All inclusive

2 outdoor pools, open 9:00 AM to 6:00 PM, free cabanas, pool umbrellas
Property video
Beach bar
Exterior
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Place, Cocotal Golf and Country Club
    ‪12 min walk‬
  • Place, Fun Republic
    ‪13 min walk‬
  • Place, Los Corales Beach
    ‪6 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪28 min drive‬

Room options

View all photos for Zel Two Bedroom Master Suite Swimup

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master Suite Swimup

9.6 out of 10
Exceptional
(4 reviews)
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Zel Two Bedroom Master

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master

8.4 out of 10
Very good
(18 reviews)
  • Garden view
  • 175 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Zel Suite

Zel Suite

Zel Suite

8.2 out of 10
Very good
(81 reviews)
  • Garden view
  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Zel Swimup Suite

Premium bedding, minibar, in-room safe, laptop workspace

Zel Swimup Suite

7.2 out of 10
Good
(17 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Zel Master Suite

Premium bedding, minibar, in-room safe, laptop workspace

Zel Master Suite

8.8 out of 10
Excellent
(35 reviews)
  • Garden view
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Zel Swimup Master Suite

Zel Swimup Master Suite | Terrace/patio

Zel Swimup Master Suite

7.4 out of 10
Good
(11 reviews)
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Casa Zel SwimUp Suite

Casa Zel SwimUp Suite

Casa Zel SwimUp Suite

  • 328 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

You may also like

Ad

Wyndham Alltra Punta Cana All-Inclusive Resort

Uvero Alto
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, 1,098 reviews
The price is CA $354
CA $354 total
includes taxes & fees
Jun 1 - Jun 2
Wyndham Alltra Punta Cana All-Inclusive Resort

About the area

Punta Cana

Bávaro stay.With a stay at this Bávaro property, you'll be within half a mile (1 km) of Cocotal Golf and Country Club and 2 miles (3 km) of Los Corales Beach. Cortecito Beach and Bavaro Beach are also within 3 miles (5 km).

What's nearby

  • Cocotal Golf and Country Club - 12 min walk - 1.0 km
  • Fun Republic - 13 min walk - 1.2 km
  • Los Corales Beach - 6 min drive - 2.4 km
  • Bavaro Beach - 15 min drive - 4.8 km
  • Arena Gorda Beach - 20 min drive - 12.8 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 27 min drive

Restaurants

  • ‪Lobby Bar - ‬10 min walk
  • ‪Steak & Lobster - ‬10 min walk
  • ‪La Riveira - ‬15 min walk
  • ‪Oceana Restaurant - ‬1 min drive
  • ‪Agua Marina - ‬6 min walk

About this property

Zel Punta Cana, All Suites - All inclusive

5-star luxury property near Cocotal Golf and Country Club
Some rates at Zel Punta Cana, All Suites - All inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

A private beach is featured. As a guest of Zel Punta Cana, All Suites - All inclusive, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A free manager's reception is offered daily. WiFi is free in public spaces.

A fitness center, spa services, and multilingual staff are also featured at the luxury Zel Punta Cana, All Suites - All inclusive. Self parking is free. A complete renovation of Zel Punta Cana, All Suites - All inclusive was completed in December 2024.

Smoking is allowed in designated areas at this Mediterranean Punta Cana property.

  • 190 guestrooms or units
  • 3 levels
  • 8 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 2008
  • Manager's reception (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Beauty salon
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Zel Punta Cana, All Suites - All inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. Accommodations offer separate dining areas and include dining tables. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

AUA Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

4 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Melia Punta Cana Beach Wellness Inclusive - Adults only
Bávaro
  • On private beach
  • Pool
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, 2,071 reviews
The price is CA $349
CA $447 total
includes taxes & fees
May 24 - May 25
Melia Punta Cana Beach Wellness Inclusive - Adults only

Property amenities

Family friendly

  • 2 outdoor pools
  • Dining table
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free secured self parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • 2 outdoor pools
  • 27-hole golf course
  • 5 outdoor tennis courts
  • Beach volleyball
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf lessons
  • Gym
  • Optional golf privileges
  • Wine tasting room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Magnifying mirror
  • No elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • HDTV with premium cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: DOP 3150 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 3150 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

How close is Zel Punta Cana, All Suites - All inclusive to the airport?

Zel Punta Cana, All Suites - All inclusive is 11.4 mi (27-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Zel Punta Cana, All Suites - All inclusive?

As of May 13, 2026, prices found for a 1-night stay for 2 adults at Zel Punta Cana, All Suites - All inclusive on May 25, 2026 start from CA $385, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Zel Punta Cana, All Suites - All inclusive have an airport shuttle?

Airport shuttle services are not available at Zel Punta Cana, All Suites - All inclusive.

How close is Zel Punta Cana, All Suites - All inclusive to the beach?

This property is 1.8 mi (12-min drive) from Los Corales Beach and 2.4 mi (11-min drive) from Cortecito Beach. Don't forget your sunscreen!

Does Zel Punta Cana, All Suites - All inclusive offer free breakfast?

Zel Punta Cana, All Suites - All inclusive does not offer free breakfast.

Is there a casino at Zel Punta Cana, All Suites - All inclusive?

No, there is no casino at this property, but Casino Avalon Princess (8-min drive) is nearby.

What time is check-in at Zel Punta Cana, All Suites - All inclusive?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Zel Punta Cana, All Suites - All inclusive?

This property offers free self parking.

Does Zel Punta Cana, All Suites - All inclusive have a pool?

Zel Punta Cana, All Suites - All inclusive features 2 outdoor pools. Guests can enjoy pool access from 9:00 AM to 6:00 PM.

Does Zel Punta Cana, All Suites - All inclusive have a restaurant?

There are 4 onsite restaurants, offering options like Japanese cuisine, a poolside location, and pool views.

Does Zel Punta Cana, All Suites - All inclusive have a spa?

Pamper yourself with a day at AUA Spa, where you can enjoy hydrotherapy, body treatments, and hot stone massages.

How close is Zel Punta Cana, All Suites - All inclusive to downtown Punta Cana?

Zel Punta Cana, All Suites - All inclusive is 8.8 mi away from Punta Cana.

Zel Punta Cana, All Suites - All inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 462 out of 691 reviews
Rating 8 - Good. 135 out of 691 reviews
Rating 6 - Okay. 53 out of 691 reviews
Rating 4 - Poor. 21 out of 691 reviews
Rating 2 - Terrible. 20 out of 691 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience with stay. Amazing staff in all departments. Highly recommend for anyone.
Stayed 4 nights in Apr 2026

8/10 Good

francisco

Stayed 4 nights in Feb 2026

10/10 Excellent

Minh Thu

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff was always helpful and friendly. Everyone was greeting eachother and the guests. All Amenities thinkable are also available.
Stayed 10 nights in Feb 2026

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
All excellent
Stayed 7 nights in Feb 2026

8/10 Good

Susan

Staff is great, very accommodating, but communication can be difficult. Most of the staff should have a basic understanding of English to make sure requests are clear. The rooms, pools and restaurants are great, very clean.
Stayed 10 nights in Jan 2026

10/10 Excellent

Fernando, Bayamon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The welcoming and service throughout our stay was superb. Juan Bautista, our welcome supervisor did an excellent job making sure that our stay was a pleasant one and exceeding our expectations. Food and restaurants were also far better than we expected. The art crafting activities were also great tokens and relaxing experience which turned into great souvenirs to keep from out unforgettable weekend. The private beach club is also very nice and appetizers are outstanding. Highly recommnded place to stay if you look for a quiet, relaxing, beatifully appointed accomodation with great service at a reasonable price.
Stayed 2 nights in Feb 2026

6/10 Okay

Emma, The Valley

Liked: Cleanliness, property conditions & facilities
This hotel is clearly aiming to deliver a five-star experience, and there are some genuinely excellent elements — beautiful rooms, an exceptionally comfortable bed, and consistently kind, well-intentioned staff. Unfortunately, my stay was affected by a number of small but recurring issues. The hotel app and room service menus were often inaccurate, and there were several maintenance and inspection issues that shouldn’t occur at this level. Dining was inconsistent: friendly service throughout, but cold food on one occasion, limited or misleading menus on others, and room service orders that didn’t match what was advertised. The spa treatment itself was excellent, but important information wasn’t clearly explained upfront. Despite the number of issues raised during my stay, no gesture of goodwill or compensation was offered beyond apologies. With stronger attention to detail and clearer communication, this could be an excellent hotel; at present, the experience does not consistently match five-star expectations.
Stayed 4 nights in Jan 2026

8/10 Good

MOHSEN, SUWANEE

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Zel Punta Cana from January 14 to January 20, 2026. The hotel is located in the Bavaro area, about 20 minutes from Punta Cana International Airport. The resort is brand new, modern, and well maintained. Check in was fast and smooth, and the staff is generally friendly, although service can be slow at times and English is not widely spoken. The rooms are the strongest point of this hotel. They are spacious, modern, and clean, with a very comfortable bed. The balcony with a jacuzzi overlooking the pool is a great feature. However, humidity inside the room is noticeable, towels and linens look worn, and only one large bath towel is provided. The shower head is also installed quite low. There are several large and clean swimming pools. The beach is beautiful and clean, with shuttle access from the lobby that works well. The beach bar and restaurant are enjoyable. Food quality at the buffet is acceptable, but variety is limited, and items are not always refilled later. The resort has only three restaurants, with average overall quality. Entertainment is very limited, making the resort extremely quiet. There is no convenience store on site, and communication before arrival was poor, as emails to the reservation department were not answered. Overall, we were satisfied with our stay. This hotel is best suited for travelers looking for a modern, clean, and peaceful place to relax rather than a lively all inclusive experience. Special thanks to Alejandra Vasquez.
Stayed 6 nights in Jan 2026

8/10 Good

Macey

Stayed 5 nights in Jan 2026

10/10 Excellent

Demetri

Stayed 4 nights in Jan 2026

4/10 Poor

Theresa

Stayed 4 nights in Dec 2025

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our room was very nice, we had the suite with the living room and very large balcony. It was very private and spacious. The towels in the room were old looking, they were clean but they definitely need to update them. We weren’t given any hand towels or washcloths. We called and they brought 2 hand towels and no washcloths. Service was extremely inconsistent, we didn’t get a butler, other people did. During check in, we noticed other people that were checking in were given a tour of the property, we were taken to a staircase and told your room is up there. We were also told to go to the restaurant at 9:00 in the morning to make dinner reservations. Which we did, later we overheard people talking to their butler about making reservations which he did for them. Later in the week we discovered a screen in the buffet that you could make reservations, so we used that. Service at the buffet and bar were touch and go, the bar took a long time and it wasn’t that busy and if you wanted a drink when you went to the buffet, even water, sometimes they’d come over, other times they didn’t or they’d take your drink order and never come back, very inconsistent, same with the pool service.This resort is very quiet, which we liked. There was no bar to sit at which I found strange. The grounds are lovely,we walked to the beach every day instead of taking the shuttle. It’s very safe. The people working at the resort were very friendly. I just think they need to work out a few things.
Stayed 10 nights in Jan 2026

10/10 Excellent

Sean M.

Stayed 1 night in Dec 2025

10/10 Excellent

Katherine, Vail

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Resort beautiful, swim up room so beautiful. Friendly staff. Pretty easy check in. Had a room mix up but got it figured out. We enjoyed the spa and loved the beach. Had a wonderful stay. Only negative would be food. It was just ok. Overall excellent experience.
Stayed 4 nights in Jan 2026

8/10 Good

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Room Clean.
Stayed 3 nights in Jan 2026

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great 11 night stay at Zel. The staff are friendly and helpful, despite a small language barrier of English. Rooms are spacious but could improve some minor details- had to ring for fresh towels on a few occasions, the sinks were never washed down during stay but bedding spotless and made every day. The bathroom door in our room was slightly broken at the hinge and the hairdryer didn’t work. The restaurants are great and the breakfast options are 10/10. Gets a little boring for lunch and dinner but the pool restaurant is great and can also be used at dinner as well as lunch. Plenty of drink options- staff need more glass/cups and stock. Sometimes they run out of the correct glass ie getting a beer in a wine glass and they run low on stock, often having to get stuff from another bar. Plenty of activities to do in the hotel and entertainment was good and wasn’t something we was expecting. I would stay again. Private beach area is worth all the money- very chilled, great bar and excellent sunbeds. Take the cart which is less than 5 mins and never a wait for one.
Stayed 11 nights in Jan 2026

10/10 Excellent

Eloisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love the place🎀very clean and the workers are very helpful and nice. I will go back to the same resort. Very safe and beach , it was clean
Stayed 4 nights in Jan 2026

10/10 Excellent

Sabrine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Can't recommend Zel Punta Cana highly enough. The grounds are beautiful and very well maintained, the staff are very kind, attentive, and funny (shout out to Pedro, Suriya and others!) and the whole vibe is elegant chill. We spent a very relaxing week where the only decisions we had to make were what to eat, whether to go to the beach or the pool, and which of the many covered beach- or pool-side chairs to lounge in. The room was spacious and very clean, the food was excellent (healthy and delicious...keto/Paleo compliant if you want). And there was always a spot - no beach towel bingo trying to stake out a spot at the crack of dawn. We're already planning next year's return. Thank you so much Zel
Stayed 8 nights in Jan 2026

10/10 Excellent

Katiria Cortes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay – highly recommend! I had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained, with everything I needed for a relaxing visit. The bed was especially comfortable, and the room was quiet, which made for a great night’s sleep.
Stayed 5 nights in Jan 2026

10/10 Excellent

william

Stayed 3 nights in Jan 2026

10/10 Excellent

Jeanfranco, Montréal

Stayed 6 nights in Jan 2026

8/10 Good

Ivette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: great staff, nice rooms Cons: very limited dining options, tiny buffet, little entertainment
Stayed 4 nights in Jan 2026

10/10 Excellent

Jessica Paola Gomez

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I stayed at this hotel to celebrate my birthday with a group of friends (there were 10 of us in total), and thanks to Romina, my experience was truly excellent. She took care of all the assistance and logistics to make the celebration a success: she organized the cake, the restaurant reservation and decoration, surprised me with a beautiful birthday gift, and even took Polaroid photos for us to keep as a memory. She checked in on me throughout my stay and always went above and beyond to make sure we were comfortable and happy. Her attention truly made a difference in our experience. As for the hotel itself, the property is beautiful, modern, and peaceful. The vibe is modern and boho-chic, and the background music is perfect for relaxing, chatting, sunbathing, or even reading. The rooms are very spacious, comfortable, modern, and extremely clean, with many amenities that make the stay even more enjoyable. As a suggestion, it would be great to have more vegetarian options. However, I would like to highlight that one evening, Chef Simeon prepared customized vegetarian dishes for us, which was the highlight of the night and a gesture we truly appreciated. As for areas of improvement, we noticed that not all staff members were equally attentive; at times the service was a bit slow and the attitude could have been better. Additionally, the internet connection was not always optimal.
Stayed 6 nights in Jan 2026

10/10 Excellent

Gissell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was fabulous. The room was excellent, and the staff was very professional and friendly. We are very grateful to the concierge Ricky and to Yajaira at Café La Finca, who were always attentive to any need. The food was exquisite, and the cocktails were very good.
Stayed 4 nights in Jan 2026

10/10 Excellent

Andrea

Stayed 1 night in Dec 2025