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Crowne Plaza Hotel Queenstown by IHG

4.5 star property
4.5-star luxury hotel in Queenstown City Centre

Choose dates to view prices

Photo gallery for Crowne Plaza Hotel Queenstown by IHG

Bar (on property)
Exterior
Suite, 1 Bedroom, Lake View
Exterior
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
93 Beach Street, Queenstown, Otago, 9300
  • Place, Steamer Wharf
    ‪1 min walk‬
  • Place, TSS Earnslaw Steamship
    ‪2 min walk‬
  • Place, Queenstown Mall
    ‪5 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, Mountain View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony, Mountain View

8.6 out of 10
Excellent
(14 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Mountain view

View all photos for Standard Room, 1 King Bed, Balcony, Mountain View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony, Mountain View

7.0 out of 10
Good
(4 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Mountain view

View all photos for Standard Room, 2 Queen Beds, Balcony, Lake View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony, Lake View

8.6 out of 10
Excellent
(14 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Lake view

View all photos for Standard Room, 2 Queen Beds

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(10 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Minibar, in-room safe, desk, laptop workspace

Standard Room

8.8 out of 10
Excellent
(13 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Lake view

View all photos for Standard Room, 2 Queen Beds, Balcony

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony

8.0 out of 10
Very good
(8 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(16 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Mountain View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Mountain View

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Mountain view

View all photos for Standard Room, 1 King Bed, Lake View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Lake View

9.0 out of 10
Wonderful
(25 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Lake view

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About the area

Queenstown

Heart of Queenstown.With a stay at this Queenstown City Centre hotel, you'll be steps from SKYCITY Wharf Casino and Steamer Wharf. Lake Wakatipu and Creative Queenstown Arts & Crafts Market are also within half a mile (1 km).

What's nearby

  • Steamer Wharf - 1 min walk - 0.1 km
  • TSS Earnslaw Steamship - 2 min walk - 0.2 km
  • Queenstown Mall - 5 min walk - 0.5 km
  • Kiwi and Birdlife Park - 7 min walk - 0.6 km
  • Skyline Queenstown - 8 min walk - 0.7 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 16 min drive

Restaurants

  • ‪Patagonia Chocolates - ‬3 min walk
  • ‪Smiths Craft Beer House - ‬3 min walk
  • ‪Saigon Kingdom - ‬1 min walk
  • ‪Finz - ‬1 min walk
  • ‪Pub On Wharf - ‬1 min walk

About this property

Crowne Plaza Hotel Queenstown by IHG

4.5-star luxury hotel in Queenstown City Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center.

WiFi is free in public spaces. A fitness center, multilingual staff, and ski storage are also featured at the luxury Crowne Plaza Hotel Queenstown by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Queenstown hotel is smoke free.

  • 139 guestrooms or units
  • 7 levels
  • Childcare (surcharge)
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Crowne Plaza Hotel Queenstown by IHG offers 139 accommodations with minibars and safes. LCD televisions come with digital channels. Bathrooms include bathrobes, slippers, and hair dryers.

This Queenstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is provided daily.

Similar properties

Exterior
Novotel Queenstown Lakeside
  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 1,005 reviews
The price is CA $334
CA $384 total
includes taxes & fees
Jan 31 - Feb 1
Novotel Queenstown Lakeside

Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room crib

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi; wired internet (NZD 10 for 12 hours)

Parking and transportation

  • Ski shuttle nearby
  • Valet parking on site (NZD 38 per night; includes in/out privileges)
  • Limited onsite valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: NZD 38 for adults and NZD 20 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Optional ski privileges
  • Ski storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LCD TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 20 for children
  • Fee for wired internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 38.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

There are no breakfast or dinner fees for each child age 0-12 when dining with a paying adult ordering from the regular menu. Children must dine from the kids menu for dinner. Children age 13-16 receive 50% off the adult breakfast fee.

We should mention

  • One child 16 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown
Queenstown Crowne Plaza Hotel
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza
Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown By Ihg
Crowne Plaza Hotel Queenstown by IHG Hotel
Crowne Plaza Hotel Queenstown an IHG Hotel
Crowne Plaza Hotel Queenstown by IHG Queenstown
Crowne Plaza Hotel Queenstown by IHG Hotel Queenstown

Crowne Plaza Hotel Queenstown by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 611 out of 1001 reviews
Rating 8 - Good. 272 out of 1001 reviews
Rating 6 - Okay. 69 out of 1001 reviews
Rating 4 - Poor. 27 out of 1001 reviews
Rating 2 - Terrible. 22 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Timothy, Summit

Stayed 1 night in Oct 2025

10/10 Excellent

Deguang

Liked: Cleanliness, staff & service, property conditions & facilities
Front deck stuff are very nice and helpful.
Stayed 3 nights in Oct 2025

8/10 Good

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location in Shopping area and Dock area of Queenstown Valet Parking good for visitors Rooms have great views of the Wharf area and snow covered Mountains. Could improve Bathroom buy having a Shower only rather than a combined Shower/ Bathtub
Stayed 1 night in Oct 2025

10/10 Excellent

Paul Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly in all departments.Paid for breakfast on one of the days and it was excellent.There was a choice of a set menu or buffet breakfast. The Crown Plaza is close to everything in Queenstown.The room we had was spacious and had a gorgeous balcony view of the remarkables.
Balcony view from the Crown Plaza Queenstown.
Stayed 7 nights in Oct 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place is well located has bar and large restaurant area for breakfast, didn’t have breakfast onsite. Rooms are ok, comfortable, hate the pillows were like pancakes.
Stayed 7 nights in Oct 2025

10/10 Excellent

Belle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Lay Hong Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 1 night in Sep 2025

6/10 Okay

Lewis

Liked: Cleanliness
Stayed 3 nights in Sep 2025

10/10 Excellent

Rowena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing- helpful, polite, and always available. Location great - walkable to almost everything Breakfast buffet was awesome, something for everyone. Beds so comfortable
Stayed 5 nights in Sep 2025

10/10 Excellent

Lillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay thanks.
Stayed 5 nights in Sep 2025

10/10 Excellent

ANDREAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel, it’s right in the heart of Queenstown and a bonus is the public bus takes you to and from the airport. We always stay at this hotel when we visit Queenstown. Staff are super friendly and helpful.
Stayed 3 nights in Jun 2025

10/10 Excellent

Dagan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Easy walking distance to many places
Stayed 5 nights in Sep 2025

10/10 Excellent

Motohisa

Stayed 2 nights in Aug 2025

10/10 Excellent

kelley

Liked: Cleanliness, property conditions & facilities
Very conveniently located
Stayed 5 nights in Sep 2025

10/10 Excellent

Elisha Vikram

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prefect location, great hospitality. We have been given complimentary fruit platter and laundry vouchers.
Stayed 7 nights in Aug 2025

10/10 Excellent

CHRISTOPHER

Travelled with family
Liked: Amenities
Friendly helpful staff many whoese english was their first language..room service v good.
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Location & Staff
Stayed 3 nights in Aug 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our visit
Stayed 3 nights in Aug 2025

10/10 Excellent

Samit

Stayed 3 nights in Jul 2025

8/10 Good

Bridgette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was amazing! Close to restaurants, shops, transport and walkable to everything. Will definitely stay again!
Stayed 6 nights in Jul 2025

6/10 Okay

Rosemary

Stayed 6 nights in Jul 2025

6/10 Okay

Karla

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Excellent location!!! But it looks like a 2 star inn hotel. Ugly lobby Cheap furniture The worst is that you can listen to the people and tv in the others rooms Cheap doors No heating in the hallways, it’s freezing Ugly bathrooms, small towels Shampoo and soap smells horrible The water from the faucet smells awful The elevator doesn’t go to the top floor, have to use the stairs!!!!! Horrible with luggage or old people. In my kids room the rug was torn
Stayed 4 nights in Jul 2025

10/10 Excellent

Mohsen, Sydney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay at this hotel! The staff were friendly, helpful and welcoming, the room was clean and comfortable, and the location was perfect for exploring the area. The bus stop right in front of the hotel made getting around incredibly convenient, and we loved how close the shops and restaurants were—just a short walk away. It was a great experience overall – highly recommended!
Stayed 6 nights in Jul 2025

8/10 Good

Neil

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2025