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Hilton Queretaro

4.5 star property
4.5-star luxury hotel near Aqueduct of Santiago de Querétaro

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Photo gallery for Hilton Queretaro

2 restaurants; breakfast, lunch, and dinner served
2 bars/lounges
Lobby
Executive lounge
2 restaurants; breakfast, lunch, and dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Anillo Vial II Fray Junípero Serra 1500, Colonia Arboledas, Querétaro, QUE, 76140
  • Place, Plaza Boulevares Shopping Mall
    ‪12 min walk‬
  • Place, Plaza del Parque Shopping Mall
    ‪15 min walk‬
  • Place, Marista University of Querétaro
    ‪5 min drive‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪49 min drive‬

Room options

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 52 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-In Shower)

A modern living room with a sofa, a chair, a desk, and a large window.

Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-In Shower)

  • 54 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Living area

Presidential Suite, 1 Bedroom

  • 110 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.0 out of 10
Very good
(3 reviews)
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Executive Room With Two Double Beds

  • Sleeps 4
  • Free WiFi

Executive King Room

  • Sleeps 2
  • Free WiFi

Junior King Suite

  • Sleeps 3
  • Free WiFi

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About the area

Querétaro

Near the airport.You'll find Aqueduct of Santiago de Querétaro and Paseo Querétaro Shopping Center within 3 miles (5 km) of this hotel. Also, Josefa Ortiz de Domínguez Auditorium is within 3 miles (5 km) and Corregidora Stadium is within 6 miles (10 km).

What's nearby

  • Plaza Boulevares Shopping Mall - 12 min walk - 1.0 km
  • Queretaro 2000 Park - 15 min walk - 1.3 km
  • Plaza del Parque Shopping Mall - 15 min walk - 1.3 km
  • Marista University of Querétaro - 5 min drive - 3.4 km
  • Aqueduct of Santiago de Querétaro - 8 min drive - 4.2 km

Getting around

  • Queretaro Intl. Airport (QRO) - 37 min drive

Restaurants

  • ‪Tacos El Pata - ‬18 min walk
  • ‪La Parilla Leonesa - ‬15 min walk
  • ‪Starbucks - ‬20 min walk
  • ‪Chili's Grill & Bar - ‬19 min walk
  • ‪Los Bisquets Obregon - ‬18 min walk

About this property

Hilton Queretaro

4.5-star luxury hotel near Aqueduct of Santiago de Querétaro
Hilton Queretaro offers its guests a children's pool, an outdoor pool, and a 24-hour fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center, 7 meeting rooms, and coworking spaces are available. Event space at this hotel measures 120298 square feet (11176 square meters) and includes a conference center. A terrace, tour/ticket assistance, and concierge services are also featured at the luxury Hilton Queretaro. Self parking is free.

This 4.5-star Querétaro hotel is smoke free.

  • 1 building
  • 139 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 120298 sq ft of conference space
  • 11176 sq m of conference space
  • Built in 2010
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Bellhop
  • Elevator
  • No smoking on site
Hilton Queretaro offers 139 air-conditioned accommodations with laptop-compatible safes and hair dryers. Beds feature Egyptian cotton sheets and premium bedding. Cable television is provided. Bathrooms include bathtubs.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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  • Free WiFi
  • Restaurant
  • Air conditioning
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CA $199 total
includes taxes & fees
Jun 26 - Jun 27
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Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: MXN 349 for adults and MXN 150 for children
  • 2 bars/lounges
  • 2 restaurants
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Elevator
  • Smooth flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 65-inch TV with cable channels
  • Streaming services

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1000 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 46 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 400 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 349 for adults and MXN 150 for children
  • Pet fee: MXN 1000 per pet, per week
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 400 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Queretaro
Crowne Plaza Queretaro
Crowne Plaza Queretaro Diamante Hotel Queretaro
Crowne Plaza Queretaro Hotel

Frequently asked questions

How close is Hilton Queretaro to the airport?

Hilton Queretaro is 18.5 mi (37-min drive) away from the Queretaro Intl. Airport (QRO) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Queretaro?

As of Jun 14, 2026, prices found for a 1-night stay for 2 adults at Hilton Queretaro on Jun 26, 2026 start from CA $202, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Queretaro have an airport shuttle?

Airport shuttle services are not available at Hilton Queretaro.

Does Hilton Queretaro offer free breakfast?

Free breakfast isn’t provided at Hilton Queretaro, but cooked-to-order breakfast is offered for a fee of MXN 349 for adults and MXN 150 for children. It's available every day from 6:00 AM to 11:00 AM.

Is there a casino at Hilton Queretaro?

No, there is no casino at this hotel.

What time is check-in at Hilton Queretaro?

Check-in start time: 3:00 PM; Check-in end time: noon.

Is there free parking at Hilton Queretaro?

This hotel offers free self parking.

Does Hilton Queretaro have a pool?

Hilton Queretaro features an outdoor pool and a children's pool.

Does Hilton Queretaro have a restaurant?

There are 2 onsite restaurants, offering options like a poolside location and al fresco dining.

Does Hilton Queretaro have a spa?

This hotel doesn't have a spa, but it does offer mani/pedis.

How close is Hilton Queretaro to downtown Querétaro?

Hilton Queretaro is 2 mi away from Querétaro.

Hilton Queretaro Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 214 out of 347 reviews
Rating 8 - Good. 62 out of 347 reviews
Rating 6 - Okay. 28 out of 347 reviews
Rating 4 - Poor. 15 out of 347 reviews
Rating 2 - Terrible. 28 out of 347 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
The service was friendly, the dining was excellent, and the place is beautiful and very clean.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Arlette

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Jorge

Water
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with limited limited transportation options, but good place to stay
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Lylia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice and clean. The access to the Hotel is a little difficult but other than that everything else was great.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful from the start. Very pet friendly ,Max sure appreciated the treats!
Stayed 2 nights in Jan 2024
Verified

4/10 Poor

Jesus

Disliked: Amenities, property conditions & facilities
This hotel is not a 4.5 star hotel Has two lift on one of them dis not work through all the weekend The AC in the room stoped working in the middle of the night Not enough water in the shower Lot of better options and at a lower price
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very good place for business trip and sightseeing also. There was a small mistake of Hotel when I check in but the responses and treatments from management was excellent. I hope to visit again soon and recommend all to enjoy the beautiful scene of Queretaro at the hotel Diamante
Stayed 1 night in Apr 2023
Verified

6/10 Okay

Anni-Nadja

Liked: Cleanliness
Disliked: Amenities
Room was set up for two people instead of three people. No detachable showerhead, only overhead stream with very poor water pressure. No slippers or robes available. We were asked to sign a bill at breakfast that was included, which seemed to be a way for the waiters to ask for tips. Pool closes at 8PM. This Hilton is not Hilton quality or worth the money. Room and breakfast were ok.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

XAVIER

Liked: Amenities
The hotel charged for two items that they lost. They concluded that I took them.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Jorge Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2023
Verified

8/10 Good

Julien

Liked: Cleanliness, staff & service
The rooms are older, but I like that. The staff was nice. Spacious and comfortable. The entrance is not well marked as it is right on a 2 way road and another hotel next door. They could advise that they are under renovations because the entrance in the hall is cut off and they still charge full price.
Stayed 1 night in Feb 2024
Verified

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found bed bugs in my bed
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
This a very nice hotel and it is in transition with new ownership. Never heard construction noise tho. The rooms are nice and the bed is comfortable. Needed a better, non scratchy bedspread. Biggest disappointment was the pool. It is tiny ( shaped like a pizza slice) and was looking to cool off but the water was hotter than outside. All the staff were great.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Sep 2024
Verified

8/10 Good

Genevieve

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Under construction. LOUD! No warning of construction on Expedia site and hotel site was down. We were promised noise would end at 6 pam and this promise was broken.
Stayed 1 night in Mar 2024
Verified

6/10 Okay

Jorge

Disliked: Amenities, property conditions & facilities
WC do not flush well Shower in bad condition Too noisy, without electricity due to remodeling
Stayed 2 nights in Feb 2024
Verified

2/10 Terrible

Victor

Liked: Staff & service
Disliked: Cleanliness, amenities
The property is under operator transaction, that is, it is going to become Hilton Hotels, but ALL AREAS are being remodeled, the dust is terrible, it is only fair that I mention that it is being remodeled and the guest decides if they want to take the room with them. risks of discomfort
Stayed 3 nights in Apr 2024
Verified

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I communicated with the hotel about my issues. The individual did not care in the least. He offered no substantial help of any kind. I will make sure to tell everyone I can to never stY there.
Stayed 1 night in Oct 2024
Verified

2/10 Terrible

JOSE LUIS

Disliked: Cleanliness, amenities, property conditions & facilities
There was'nt any hot water. When asked at lobby they didn't help, give any reasons, just said it is what it is. So terrible, wouldnt recommend.
Stayed 1 night in Oct 2023
Verified

4/10 Poor

SERGIO

Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioning and tv doesn’t work
Stayed 5 nights in May 2023
Verified

2/10 Terrible

Jesus

Very disappointed with the hotel, unfortunately my husband became ill were we couldn’t make it to our reservation. I called the hotel directly to at least change the dates and they denied and charged us the stay, even though I explain the situation and had Expedia call aswell. Very disappointing. I understand their are rules and restrictions but their are case by case when you can provide proof of the situation
Stayed 1 night in May 2024