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Excelsior Palace Portofino Coast

5.0 star property
Upscale beachfront hotel with 2 restaurants

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Photo gallery for Excelsior Palace Portofino Coast

Seasonal outdoor pool, pool umbrellas, sun loungers
Creator video - submitted by Ovizu Travel Agency
Sauna, hot tub, Turkish bath, body treatments, facials
Sauna, hot tub, Turkish bath, body treatments, facials
Junior Suite

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Via San Michele Di Pagana 8, Rapallo, GE, 16035
  • Place, Marina di Rapallo
    ‪3 min walk‬
  • Place, San Michele di Pagana Beach
    ‪6 min walk‬
  • Place, Rapallo Castle
    ‪14 min walk‬
  • Airport, Genoa (GOA-Cristoforo Colombo)
    ‪37 min drive‬

Room options

View all photos for Classic Double Room

Down comforters, minibar, in-room safe, individually furnished

Classic Double Room

9.4 out of 10
Exceptional
(26 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room

Down comforters, minibar, in-room safe, individually furnished

Superior Double Room

9.0 out of 10
Wonderful
(17 reviews)
  • 22 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Exclusive Double Room, Sea View

Exclusive Double Room, Sea View

Exclusive Double Room, Sea View

9.6 out of 10
Exceptional
(27 reviews)
  • 28 sq m
  • Bay view
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Suite, Balcony, Sea View

Classic Suite, Balcony, Sea View | Room amenity

Classic Suite, Balcony, Sea View

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 Double Bed

View all photos for Exclusive Double Room

Down comforters, minibar, in-room safe, individually furnished

Exclusive Double Room

  • Sleeps 2

View all photos for Classic Queen

Down comforters, minibar, in-room safe, individually furnished

Classic Queen

10.0 out of 10
Exceptional
(14 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Queen

Down comforters, minibar, in-room safe, individually furnished

Superior Queen

9.6 out of 10
Exceptional
(5 reviews)
  • 22 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Down comforters, minibar, in-room safe, individually furnished

Superior Double Room

  • Sleeps 3

View all photos for Classic Suite

Down comforters, minibar, in-room safe, individually furnished

Classic Suite

  • Sleeps 3

View all photos for Junior Suite

Dining

Junior Suite

  • Sleeps 3

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(5 reviews)
  • 50 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Double Room

Down comforters, minibar, in-room safe, individually furnished

Classic Double Room

  • Sleeps 2

View all photos for Deluxe Suite

Down comforters, minibar, in-room safe, individually furnished

Deluxe Suite

  • Sleeps 2

Classic Queen Room

  • Sleeps 2

View all photos for Deluxe Suite

Living area

Deluxe Suite

  • Sleeps 2

About the area

Rapallo

On the beach.You'll be steps from Marina di Rapallo and within a 10-minute walk of San Michele di Pagana Beach. Lungomare Vittorio Veneto and Spiaggia pubblica Travello are also within half a mile (1 km).

What's nearby

  • Marina di Rapallo - 3 min walk - 0.3 km
  • San Michele di Pagana Beach - 6 min walk - 0.6 km
  • Spiaggia pubblica Travello - 10 min walk - 0.8 km
  • Basilica of Sts. Gervasius and Protasius - 11 min walk - 1.0 km
  • Rapallo Castle - 14 min walk - 1.2 km

Getting around

  • Rapallo Station - 15 min walk
  • Cristoforo Colombo Airport (GOA) - 33 min drive

Restaurants

  • ‪Ristorante Pizzeria Nettuno - ‬11 min walk
  • ‪Bar Enoteca Il Castello - ‬15 min walk
  • ‪Hotel Miramare - ‬13 min walk
  • ‪La Carapina - ‬11 min walk
  • ‪Bella Napoli - ‬9 min walk

About this property

Excelsior Palace Portofino Coast

Upscale beachfront hotel with 2 restaurants
Simply walk outside to feel the sun on your face at the black sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Excelsior Palace Portofino Coast like a seasonal outdoor pool and a fitness center.

Free breakfast is available daily. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. Parking is available for a fee. A complete renovation of Excelsior Palace Portofino Coast was completed in January 2023.

  • 130 guestrooms or units
  • 7 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 6458 sq ft of conference space
  • 600 sq m of conference space
  • Built in 1901
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Beauty salon
  • Newspapers for purchase
  • Bellhop
  • Elevator
  • Bar by the pool
Excelsior Palace Portofino Coast offers 130 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. This Rapallo hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.
Guests can indulge in a pampering treatment at the hotel's full-service spa, EDEN SPA – Fitness & Wellness. Services include facials and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Lifeguards on site
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Onsite parking available only on request
  • Uncovered valet parking on site (EUR 20 per night; includes in/out privileges)
  • Limited onsite valet parking
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Billiards/pool table
  • Free beach club
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Pilates classes
  • Pro golf lessons
  • Scooter/moped rentals
  • Seasonal outdoor pool
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • One of the dining venues
  • Beach
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 18 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered valet parking fee: EUR 20 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve onsite parking and high chair. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector in each accommodation.

Please note: pets are permitted in the beach club for an additional fee (max 4 pets allowed).
Property Registration Number IT010046A17PKKRS3I

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 30 April.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Palace
Excelsior Palace Hotel
Excelsior Palace Hotel Rapallo
Excelsior Palace Rapallo
Hotel Excelsior Palace
Excelsior Palace Hotel
Excelsior Portofino Coast
Excelsior Palace Portofino Coast Hotel
Excelsior Palace Portofino Coast Rapallo
Excelsior Palace Portofino Coast Hotel Rapallo

Excelsior Palace Portofino Coast Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 758 out of 1001 reviews
Rating 8 - Good. 173 out of 1001 reviews
Rating 6 - Okay. 37 out of 1001 reviews
Rating 4 - Poor. 20 out of 1001 reviews
Rating 2 - Terrible. 13 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, own covered safe parking, good size room, convenient and elegant lobby bar, friendly staff at restaurant, good selection at all-inclusive breakfast. They do get fully booked, so book in advance.
Stayed 3 nights in Sep 2025

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff and well appointed rooms with many amenities on site for relaxation. Views are incredible. Best gym, sauna and pool we saw while in Italy. Go into town for food though; it very very pricey at the hotel compared to local restaurants. Ride up the coast to Recco for uncrowded beaches and the best street food and gelato. Be prepared to walk as in any place in Italy, but especially at the coast it is not flat!
Stayed 3 nights in Oct 2025

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish our stay at the Excelsior Palace was incredible. The property is beautiful. The staff is friendly, helpful and welcoming, and all the amenities are incredible. The breakfast was wonderful and every detail of our stay was perfect. Would absolutely recommend this to anyone I know and hope that we are lucky enough to come back one day.
Stayed 4 nights in Sep 2025

10/10 Excellent

Nader

Stayed 3 nights in Sep 2025

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So rarely do you actually get a 5 start hotel that actually lives up to that accolade, but this one does. Room and property was beautiful, breakfast and bar lovely but the staff throughout excelled and actually made the 5 star service you would expect. From check in, to bar staff, restaurant and room maids everyone made you feel welcomed with so many little extras to spoil you and make your stay that little bit more special. Truly an excellent stay. Thank you so much.
Stayed 2 nights in Oct 2025

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite facilities and service. Thank you
Stayed 5 nights in Sep 2025

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and kind staff, beautiful property and location
Stayed 1 night in Oct 2025

10/10 Excellent

Kavos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for such a great acumidation. Staff at front desk "Tazanna" was amazing and perfect
Stayed 1 night in Oct 2025

10/10 Excellent

SHUANGBO

Stayed 4 nights in Sep 2025

10/10 Excellent

Chris

Stayed 2 nights in Sep 2025

8/10 Good

Pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and service was excellent
Stayed 3 nights in Sep 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and beautiful view and access to Mediterranean
Stayed 3 nights in Sep 2025

10/10 Excellent

Camilla, Studio City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay
Stayed 4 nights in Sep 2025

8/10 Good

graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelsior Palace

Great base from which to explore the region, staff were very polite and friendly, lovely pool area and great views.
Stayed 6 nights in Sep 2025

10/10 Excellent

josseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Aviv

Stayed 2 nights in Aug 2025

2/10 Terrible

jon

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was extremely underwhelming. I travel 9 months out of the year so I am a pretty good reviewer. Hotel was extremely old and smelled of it. Staff was not friendly (minus 2 very good staff members) but overall experience is as not good
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from this hotel are beautiful and our corner room was amazing. The staff and food options were also great
Stayed 2 nights in Sep 2025

8/10 Good

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location & property. Very limited hours for spa area, pool, and restaurants.
Stayed 3 nights in Aug 2025

6/10 Okay

Yasser

Travelled with family
Liked: Staff & service
Noise as the bar is close to the bedrooms. Very hard to get to the city from and to the hotel as we have to walk up and down a lot. No shuttle service for the hotel gate to the reception. Breakfast bar is poor for a 5 hotel start and to the cost. Cheap Nescafé in the room not even a proper coffee maker. Lights in the balcony turn off at 2:30am which is too late. No proper noise policy for guests to respect.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mark

Stayed 6 nights in Aug 2025

10/10 Excellent

jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property was amazing …water access, gym , easy access to cinque Terra…. great reastaurants and no crowds in rapallo …. and play tennis no english needed ! the breakfast was the big disappointment! we stayed at all 5 stars in Rome, Florence, Asissi and rapallo… all had amazing breakfast except this hotel ….its older , but no excuse to be the best … you must look what other hotels serve …. canned fruit is not acceptable
Stayed 2 nights in Aug 2025

10/10 Excellent

Fabio

Stayed 4 nights in Jul 2025

10/10 Excellent

adele

Stayed 2 nights in Jul 2025