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Novotel Rotorua Lakeside

4.5 star property
4.5-star luxury hotel near Polynesian Spa

Choose dates to view prices

Photo gallery for Novotel Rotorua Lakeside

Alfresco dining, open daily
Royal Suite, 3 Bedrooms
Exterior
Indoor pool
1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available

Explore the area

Map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201
  • Eat Street
    ‪2 min walk‬
  • Tamaki Maori Village
    ‪8 min walk‬
  • Polynesian Spa
    ‪13 min walk‬
  • Rotorua (ROT-Rotorua Regional)
    ‪12 min drive‬

Room options

View all photos for Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(61 reviews)
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

8.2 out of 10
Very good
(12 reviews)
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

7.8 out of 10
Good
(30 reviews)
  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 72 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds, Lake View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Twin Room, 2 Queen Beds, Lake View

7.2 out of 10
Good
(23 reviews)
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

7.6 out of 10
Good
(4 reviews)
  • 41 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite, 3 Bedrooms

Royal Suite, 3 Bedrooms

Royal Suite, 3 Bedrooms

  • 245 sq m
  • Lake view
  • Sleeps 6
  • 3 Double Beds

About the area

Rotorua

Heart of Rotorua.With a stay at this Inner City hotel, you'll be steps from Matariki Hangi & Maori Cultural Performance and Eat Street. Rotorua i-SITE Visitor Centre and Sir Howard Morrison Performing Arts Centre are also within half a mile (1 km).

What's nearby

  • Eat Street - 2 min walk - 0.2 km
  • Rotorua Night Market - 7 min walk - 0.6 km
  • Tamaki Maori Village - 8 min walk - 0.7 km
  • Polynesian Spa - 13 min walk - 1.1 km
  • Skyline Rotorua - 5 min drive - 3.9 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Pig & Whistle Historic Pub - ‬8 min walk
  • ‪Lone Star - ‬1 min walk
  • ‪Social Club - ‬6 min walk
  • ‪Saigon '60S Vietnamese Cuisine - ‬8 min walk
  • ‪Brew | Craft Beer Pub - ‬1 min walk

About this property

Novotel Rotorua Lakeside

4.5-star luxury hotel near Polynesian Spa
As a guest of Novotel Rotorua Lakeside, you'll find 6 hot tubs, an indoor pool, a fitness center, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 10 meeting rooms. Event space at this hotel measures 3444 square feet (320 square meters) and includes a conference center. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Novotel Rotorua Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Rotorua hotel.

  • 199 guestrooms or units
  • 5 levels
  • 3444 sq ft of conference space
  • 320 sq m of conference space
  • Built in 1996
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. LED televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Japanese, Spanish, Thai

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Millennium Hotel Rotorua

  • Pool
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  • Spa
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4.0 out of 5, Very good, 999 reviews
The price is CA $114
CA $131 total
includes taxes & fees
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Millennium Hotel Rotorua

Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (NZD 15 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: NZD 34 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 6 hot tubs
  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • LED TV with digital channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 34 per person
  • Fee for in-room wireless internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses geothermal energy. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Pool access available from 6 AM to 11 PM.
  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 60 minutes per day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Novotel Rotorua Lakeside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 375 out of 1002 reviews
Rating 8 - Good. 307 out of 1002 reviews
Rating 6 - Okay. 187 out of 1002 reviews
Rating 4 - Poor. 77 out of 1002 reviews
Rating 2 - Terrible. 56 out of 1002 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

magda paola baron

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
I was really excited about staying at the Novotel Rotorua as I Have been there before and in pther locations and loved it. But this time I was highly disappointed about the cleanliness . Bathroom hasn’t been scrubbed for a long time, the mirror has toothpaste spots, carpet has rubbish around the beds underneath the bedside table , the kettle absolutely disgusting.The bed sheets have like makeup stains on the top. I expressed my disappointment to the reception and i would have left but was a busy weekend ( the Rotorua Marathon) and we were really tired. They gave us complimentary breakfast which i Appreciated but I have the feeling to express here that for the amount of money we paid I dont feel is worthy. However the staff is respectful and helpful .
Stayed 2 nights in May 2025

6/10 Okay

Jan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately the light in our bathroom was leaking, it was quite dangerous and left our bathroom floor dripping with water from the light. In my opinion this was dissapointing. We also ordered room service and the chips were not cooked which was bad as we had a guest and they were not impressed.
Stayed 1 night in Apr 2025

2/10 Terrible

Lynfa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I'd read the reviews before staying here. Our lake side suite didn't have a view of the lake. Carpets and couch had stains. There looked to be black felt tip marks on the sheets, tiles in bathroom were hanging off. Hallways weren't vacuumed for the five days we were there and chips were left under a chair for at least three days. I can't believe this is marketed as it is. A huge revamp is needed at this motel. I also won't use WOTIF again!
Stayed 5 nights in Apr 2025

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff at reception - we had 3 different bookings from the same whanau (mum and 2 daughters and their whanau), she was able to arrange us all to be on the same floor which was ideal for the kids and babies as we could easily go from rooms if we needed to do stuff. Great temp for the pool, very good spot went to eat street for dinner. Lovely stay
Stayed 1 night in Apr 2025

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very good
Stayed 2 nights in Apr 2025

8/10 Good

wilhelmina

Liked: Cleanliness, staff & service, property conditions & facilities
the property is aging but we like the hot swims and eat street is close by and nice walking. cleanliness could be better and every time we seem to need to ask for something, this time it was dressing gowns to go to the pool, and no pool towels! so for the price paid, it should be better
Stayed 1 night in Apr 2025

8/10 Good

Christine

Stayed 2 nights in Apr 2025

6/10 Okay

Hideyuki

Liked: Cleanliness
Stayed 3 nights in Apr 2025

6/10 Okay

Jiangfeng

Travelled with family
Liked: Amenities
Premium location, but the property is dated. Room was not ready until 5pm. This seems to be an ongoing issue. Really don’t know why.
Stayed 2 nights in Apr 2025

8/10 Good

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to town, restaurants and shopping. Clean room and area. Could use better parking, or at least inform that parking is limited and overflow will be charged.
Stayed 2 nights in Apr 2025

6/10 Okay

Kevin

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2025

6/10 Okay

Deane

Stayed 2 nights in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Enjoyed our stay with no issues. Great position, very central and beside the lake.
Stayed 3 nights in Apr 2025

6/10 Okay

Susie

Travelled with family, Business traveller
Disliked: Staff & service
Staff were less than helpful and did nothing to enthuse warmers or friendliness
Stayed 1 night in Apr 2025

10/10 Excellent

Andrea

Liked: Cleanliness, room comfort
Great location for what we needed. Comfortable bed.
Stayed 1 night in Apr 2025

10/10 Excellent

Praveen

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay!
Stayed 1 night in Apr 2025

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & friendly staff.
Stayed 2 nights in Apr 2025

6/10 Okay

Kerry

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We found the property very convenient to restaurants and thermal spa businesses. And the room was roomy and comfortable. We weren't impressed with the assistance from staff, however, and the fact that it is advertised that parking is available, yet, it is an extra fee to have parking on site.
Stayed 2 nights in Mar 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Big hotel, had to pay for parking, too many people.
Stayed 1 night in Mar 2025

6/10 Okay

Kaijun

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Great location. Evening check in staff really friendly. Property definitely showing signs of decay. Cleanliness concerns: hair everywhere in the bathroom when checked in, dusk accumulated on surface, sheets and pillow cases with stain, A/C dusty. Mattress soft and out of shape, pillows too flat.
Stayed 1 night in Mar 2025

6/10 Okay

Andre

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Great location but in desperate need of a refurb - especially the bathrooms they are very tired.
Stayed 3 nights in Mar 2025

10/10 Excellent

Heidi, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great hotel. Close to everything. The private hot springs spa experience was fantastic! They even provided a lovely plate of fruit!
Stayed 2 nights in Feb 2025

10/10 Excellent

Bobbi-Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool. Close to town and park. Staff were friendly
Stayed 2 nights in Jan 2025

10/10 Excellent

Srikanth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel awesome location
Stayed 1 night in Feb 2025

10/10 Excellent

anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent- breakfast and lounge area was great. Rooms were nice - could use a bit of updating in the future - but overall the location next to restaurants and shopping all in walking distance.
Stayed 2 nights in Mar 2025