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Novotel Rotorua Lakeside

4.5 star property
4.5-star luxury hotel near Skyline Rotorua

Choose dates to view prices

Photo gallery for Novotel Rotorua Lakeside

Indoor pool
Executive Suite | Living area
Exterior
Royal Suite, 3 Bedrooms
Twin Room, 2 Queen Beds, City View

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201
  • Place, Rotorua Night Market
    ‪2 min walk‬
  • Place, Eat Street
    ‪2 min walk‬
  • Place, Tamaki Maori Village
    ‪5 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View

7.2 out of 10
Good
(27 reviews)
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

7.6 out of 10
Good
(4 reviews)
  • Lake view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 72 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite, 3 Bedrooms

Royal Suite, 3 Bedrooms

Royal Suite, 3 Bedrooms

  • Lake view
  • 245 sq m
  • Sleeps 6
  • 3 Double Beds

Room, 1 King Bed, Accessible, City View

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View

8.2 out of 10
Very good
(72 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

7.8 out of 10
Good
(36 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

7.8 out of 10
Good
(15 reviews)
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the area

Rotorua

Heart of Rotorua.With a stay at this Inner City hotel, you'll be steps from Rotorua Night Market and Rotorua i-SITE Visitor Centre. Eat Street and Sir Howard Morrison Performing Arts Centre are also within half a mile (1 km).

What's nearby

  • Rotorua i-SITE Visitor Centre - 2 min walk - 0.2 km
  • Rotorua Night Market - 2 min walk - 0.2 km
  • Eat Street - 2 min walk - 0.2 km
  • Tamaki Maori Village - 5 min walk - 0.4 km
  • Rotorua Central Mall - 8 min walk - 0.7 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Thai Central Restaurant Rotorua - ‬6 min walk
  • ‪The Fainting Goat - ‬2 min walk
  • ‪Poco. - ‬2 min walk
  • ‪Pig & Whistle - ‬1 min walk
  • ‪The Thai Restaurant - ‬2 min walk

About this property

Novotel Rotorua Lakeside

4.5-star luxury hotel near Skyline Rotorua
As a guest of Novotel Rotorua Lakeside, you'll find 6 hot tubs, an indoor pool, a fitness center, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 10 meeting rooms. Event space at this hotel measures 3444 square feet (320 square meters) and includes a conference center. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Novotel Rotorua Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Rotorua hotel.

  • 199 guestrooms or units
  • 5 levels
  • 3444 sq ft of conference space
  • 320 sq m of conference space
  • Built in 1996
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. LED televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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  • Hot tub
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, 1,123 reviews
The price is CA $115
CA $132 total
includes taxes & fees
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Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (NZD 15 per night; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: NZD 34 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 6 hot tubs
  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • LED TV with digital channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 34 per person
  • Fee for in-room wireless internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses geothermal energy. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Pool access available from 6 AM to 11 PM.
  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 60 minutes per day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Novotel Rotorua Lakeside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 392 out of 1001 reviews
Rating 8 - Good. 292 out of 1001 reviews
Rating 6 - Okay. 185 out of 1001 reviews
Rating 4 - Poor. 74 out of 1001 reviews
Rating 2 - Terrible. 58 out of 1001 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

donna

Travelled with family
Liked: Amenities
The hotel was in a great location, hotel was a little shabby, but staff were friendly.
Stayed 2 nights in Jan 2026

10/10 Excellent

juston

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room Service steak was well done when I ordered Medium Rare. Dissapointed but everything else great
Stayed 3 nights in Dec 2025

10/10 Excellent

Maryam

Stayed 2 nights in Jan 2026

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice, clean, functional rooms for the family. Bathroom a little dated,
Stayed 3 nights in Jan 2026

4/10 Poor

Jacinda

Stayed 1 night in Jan 2026

8/10 Good

Abdul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 2 nights in Dec 2025

8/10 Good

Cindy

Stayed 3 nights in Dec 2025

8/10 Good

Charles

Stayed 2 nights in Dec 2025

10/10 Excellent

Kusay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great loved all extras like pool and gym
Stayed 5 nights in Dec 2025

6/10 Okay

Richard S

Stayed 1 night in Dec 2025

6/10 Okay

Ritesh

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Need for microwave please 🙏
Stayed 1 night in Dec 2025

10/10 Excellent

Khan

Stayed 1 night in Dec 2025

8/10 Good

Hartley

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room great. Greeted by friendly staff.
Stayed 2 nights in Dec 2025

2/10 Terrible

Smrita

Stayed 3 nights in Dec 2025

8/10 Good

Wanda

Travelled with family
Liked: Cleanliness, amenities
Front desk staff were lovely
Stayed 3 nights in Dec 2025

8/10 Good

Pura, Turangi

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was nice, staff were very courteous, check-in was a breeze. My only issue was the long hallways being so dark (the black doors dont help)
Stayed 1 night in Dec 2025

10/10 Excellent

Anel Joy

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stayed, kids were happy. Buffet breakfast & dinner was good. Staff were helpful and accommodating. Handy location. Highly recommended!
Stayed 2 nights in Dec 2025

10/10 Excellent

Kayne

Amazing hotel location and pool/geothermal spas
Stayed 2 nights in Dec 2025

10/10 Excellent

clifton

Liked: Cleanliness, amenities, property conditions & facilities
nice place
Stayed 1 night in Nov 2025

10/10 Excellent

Lawrence

Stayed 1 night in Nov 2025

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities
Wonderful staff great room
Stayed 1 night in Nov 2025

6/10 Okay

Steven

Travelled with partner
Room seemed to be until A gunny smell, leaky fridge, spilled milk that had not been cleaned up, rusty rails in bathroom. Could be a lot better at reception
Stayed 1 night in Nov 2025

8/10 Good

Eric G

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excelent
Stayed 2 nights in Nov 2025

8/10 Good

natasha

Stayed 3 nights in Oct 2025

8/10 Good

Meagan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming facilities were fabulous. Room and bedding was comfortable with AC keeping room at a comfortable temperature. No bathrobes for going between the pool and our room. Bathroom is a little tired and dated. Wifi was great and staff were helpful. Loved that eat street was across the rd. Paid for the buffet breakfast, which was good value for money.
Stayed 2 nights in Oct 2025